---
title: 'Financial Services Representative at Tactile Medical'
canonical: 'https://feeny.ai/job/financial-services-representative-tactile-medical-minneapolis-xy70myqd05se'
type: 'job'
last_seen: '2026-09-15'
---

# Financial Services Representative at Tactile Medical

- **Company:** Tactile Medical
- **Location:** Minneapolis, MN
- **Compensation:** $21–$27/hr
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/tactilemedical/jobs/4391114009

## Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Financial Services Representative serves as the initial point of contact for patients calling for financial and billing inquiries. This role is responsible for collecting payment information, initiating & modifying existing payment plans, as well as responding to basic inquiries about billing and account status. A successful Financial Services Representative has excellent communications skills, ability to apply critical thinking to nuanced patient situations, a flexible & proactive approach, eagerness to learn and develop skills, and a commitment to providing a positive patient experience.

## Responsibilities

- Respond to inbound phone calls
- Assist patients with resolution of past due account balances
- Address patient inquiries regarding insurance claim status, account balance, and account resolution options
- Collect patient payment information securely, set up payment plans, and modify existing plans as necessary
- Initiate outbound phone calls for breached payment plans because of expired, or expiring soon, payment information
- Discuss the Patient Assistance Consideration (PAC) process & eligibility
- Update and maintain patient information related to patient billing and collections cycles
- Effectively communicate patient issues and grievances through internal reporting system and with cross-functional teams
- Initiate & respond to Outlook inquiries from both patients and internal teams
- Perform all job duties while maintaining compliance with all appropriate regulatory requirements including the SEC, IRS and HIPAA
- Other duties as assigned

## Qualifications

Education & Experience

Required:

- Associate’s degree or equivalent work experience
- 1 or more years of customer service and/or call center experience

Preferred:

- Previous experience with medical billing, coding, insurance, authorization, and collections

Knowledge & Skills

- Ability to manage difficult or emotional situations effectively
- Application of de-escalation techniques when necessary
- Ability to successfully manage multiple tasks concurrently facilitated through multiple computer screens and applications
- Leverages critical-thinking skills, within defined work processes and policies, in response to nuanced patient financial situations Strong relationship building and communication skills
- Exceptional written documentation skills – clear, complete, and concise
- High attention-to-detail and accuracy
- Thrive in a fast-paced, continuously changing environment
- Problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
- Proficiency using MS Word, Excel and Outlook

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range $20.77—$27.26 USD

To learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/

To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/

## About Tactile Medical

## Company Overview
- **One-liner**: Tactile Medical develops at-home pneumatic compression devices to treat lymphedema and chronic venous insufficiency, helping patients manage chronic swelling at home.
- **Entity Type**: Public (ticker not listed in provided search results)
- **Headquarters**: Minneapolis, Minnesota, USA (corporate HQ); manufacturing in New Brighton, Minnesota
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Medical devices (lymphedema treatment, chronic venous insufficiency, airway clearance)
- **Target customers**: B2B (clinicians, hospitals, clinics) and B2C (patients)
- **Mission**: “We reveal and treat people with underserved chronic conditions and help them care for themselves at home” [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)

## Products & Services
- **Flexitouch® Plus system**: Advanced pneumatic compression device for treating lymphedema and chronic venous insufficiency. Clinically proven to reduce swelling and discomfort throughout the body. [tactilemedical.com/](https://tactilemedical.com/)
- **Nimbl™**: Small, light, compact pneumatic compression controller designed for portability and improved patient experience. [tactilemedical.com/](https://tactilemedical.com/)
- **AffloVest**: Airway clearance therapy device for chronic respiratory conditions and neuromuscular disorders, helping loosen and move mucus for easier breathing. [tactilemedical.com/](https://tactilemedical.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from search results
- **Key Metric**: Not publicly available (no revenue or funding data in search results)
- **Notable Investors/Partners**: Not publicly available from search results
- **Growth Signals**: Nationwide team of Territory Account Managers and Patient Education Consultants; tens of thousands of patients treated annually; expansion into airway clearance with AffloVest; US-based manufacturing. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)

## Competitive Advantages
- **Patient-first approach**: Comprehensive support including personalized setup, training, follow-up, and reimbursement navigation. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
- **Clinically proven devices**: Backed by clinical research and used by tens of thousands of patients annually.
- **US domestic manufacturing**: Engineering, Quality, R&D, and Supply Chain teams in New Brighton, MN, ensuring quality control and innovation. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
- **Integrated care model**: Combination of innovative devices, personalized care, and support services increases clinical efficacy and reduces healthcare costs.

## Strategic Focus
- **Current priorities**: Expanding patient access to lymphedema and chronic venous insufficiency treatments; developing next-generation devices (e.g., Nimbl); entering new therapeutic areas (airway clearance with AffloVest); strengthening field sales and patient education network.
- **Direction for growth**: Continued innovation in at-home therapy devices, broadening reimbursement coverage, and scaling the national field team to reach more underserved patients.

## Why Work Here
- **Culture highlights**: Values include transparency, drive, collaboration, embracing change, and compassion. Emphasis on patient-first mindset and making a meaningful difference. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
- **Work setting**: Hybrid (corporate HQ and manufacturing), remote, field-based, and office roles available. Field roles include Territory Account Managers and Patient Education Consultants. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
- **Notable perks**: Opportunity to work with a mission-driven team focused on improving quality of life for patients with chronic conditions; comprehensive support from reimbursement experts and clinical staff; US-based manufacturing and R&D.

## Sources
1. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
2. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
3. [tactilemedical.com/](https://tactilemedical.com/)
4. [tactilemedical.com/about-us/leadership/](https://tactilemedical.com/about-us/leadership/)
5. [tactilemedical.com/about-us/careers/our-purpose/](https://tactilemedical.com/about-us/careers/our-purpose/)
6. [job-boards.greenhouse.io/tactilemedical](https://job-boards.greenhouse.io/tactilemedical)

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