---
title: 'First Charge Mortgage Administrator at ClearScore Technology Limited'
canonical: 'https://feeny.ai/job/first-charge-mortgage-administrator-clearscore-technology-limited-manchester-n31bkvm25a0v'
type: 'job'
last_seen: '2026-09-09'
---

# First Charge Mortgage Administrator at ClearScore Technology Limited

- **Company:** ClearScore Technology Limited
- **Location:** Manchester England, United Kingdom
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.eu.greenhouse.io/clearscoretechnologylimited/jobs/4947860101

## Job description

First Charge Mortgage Administrator

We're looking for an organised, customer-focused Mortgage Administrator to help deliver a seamless experience for our customers and advisers. You'll support customers throughout their first-charge mortgage journey, from application submission through to completion, working closely with advisers, lenders, solicitors and valuers to keep cases moving and deliver great outcomes.

This is a great opportunity for someone who enjoys working in a fast-paced environment, thrives on organisation and takes pride in delivering a high-quality customer experience.

At ClearScore, we're always looking for ways to improve how we work. If you're someone who embraces technology, automation and AI to simplify processes, improve efficiency and create better customer outcomes, you'll fit right in.

What you will be doing:

- Manage mortgage applications from submission through to completion, ensuring cases progress efficiently and smoothly.
- Review applications and supporting documents to make sure they're accurate, complete and ready for submission.
- Keep customers and advisers informed with regular updates, proactively chasing outstanding information where needed.
- Build strong relationships with customers, advisers, lenders, solicitors, valuers and internal teams to keep applications moving.
- Maintain accurate records across our CRM and case management systems.
- Complete identity, affordability, income and compliance checks in line with regulatory requirements.
- Identify and escalate risks, delays, complaints or complex cases, working collaboratively to find solutions.
- Ensure every case is managed in line with FCA requirements, Consumer Duty, lender criteria, data protection legislation and internal policies.
- Deliver a responsive, professional and empathetic service across phone, email and digital channels.

## Skills we'd love you to have

You'll be someone who enjoys solving problems, staying organised and making life easier for customers. You care about getting the details right but never lose sight of the person behind the application.

- Strong organisational skills with the ability to manage multiple cases and priorities.
- Excellent attention to detail and clear written and verbal communication.
- A proactive mindset, taking ownership and following tasks through to completion.
- Confidence using Microsoft Office, CRM platforms and case management systems.
- A customer-first approach with the ability to build trust and communicate with empathy.
- The ability to handle confidential and sensitive information appropriately.

It would be great if you also have:

- Previous experience within mortgages, financial services, property or another regulated environment.
- An understanding of the first-charge mortgage journey and the end-to-end application process.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

- 25 paid holidays and a “duvet day” on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 4% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan

## Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

- Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

- Flexibility to manage your work and life
- Dedicated in-office days for team building and collaborative projects
- Office facilities (with plants!) designed for productive interactions
- Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.

## About ClearScore Technology Limited

## Company Overview
- **One-liner**: ClearScore is a credit marketplace that provides free credit scores and reports, open banking data, and personalised financial product recommendations to help users achieve greater financial wellbeing.
- **Entity Type**: Private (part of The ClearScore Group)
- **Headquarters**: London, United Kingdom
- **Founded**: 2015
- **Founders**: Not publicly available (the company was founded by a team; specific founder names are not listed on the provided sources)

## Core Business
- Primary industry: Consumer finance / Fintech (credit marketplace)
- Target customers: B2C – individuals looking to access, understand, and improve their credit health and find suitable credit products (credit cards, loans, car finance, etc.)
- Mission/purpose: “To help everyone, no matter their circumstances, achieve greater financial wellbeing.” [clearscore.com](https://www.clearscore.com/about-us)

## Products & Services
- **Free Credit Score & Report**: Users get their credit score and report for free, forever. Includes a credit report snapshot and AI-powered insights via “Caisey”, a credit expert assistant. [clearscore.com](https://www.clearscore.com/)
- **Credit Marketplace**: Matches users with personalised credit offers from over 90 lenders. Features a Triple Lock Guarantee for confidence. [clearscore.com](https://www.clearscore.com/)
- **Open Banking**: Integrates open banking data to blend credit history with current spending, enabling better product recommendations. [openbanking.org.uk](https://www.openbanking.org.uk/regulated-providers/clearscore/)
- **Protect (Identity Monitoring)**: Automatically included – monitors for stolen passwords linked to the user’s email address and helps protect against fraud. [clearscore.com](https://www.clearscore.com/)
- **Credit Health Tools**: Credit score simulator, timeline of changes, and an overview of borrowing (credit utilisation, cards, loans) to help users understand and improve their credit story. [clearscore.com](https://www.clearscore.com/)

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Over 17 million users globally (as of 2025/2026) [clearscore.com](https://www.clearscore.com/careers)
- **Notable Investors/Partners**: Over 200 financial services product provider partnerships worldwide; 90+ industry-leading lenders on the marketplace. Specific investors are not disclosed in the provided sources.
- **Growth Signals**: Expanded from the UK into markets across four continents; described as the UK’s #1 credit score and report app; 350+ employees and growing. [clearscore.com](https://www.clearscore.com/careers) | [clearscore.com](https://www.clearscore.com/about-us)

## Competitive Advantages
- **First-mover in free credit scores**: Pioneered the free-for-life credit score model in the UK, building a trusted brand with massive user adoption.
- **Data-driven personalisation**: Combines credit report data, open banking data, and AI (Caisey) to deliver highly relevant product recommendations.
- **Scale & network effects**: 17 million users attract lenders, which in turn improves the marketplace for users – a virtuous cycle.
- **Regulatory trust**: Authorised and regulated by the Financial Conduct Authority (FCA) in the UK. [register.fca.org.uk](https://register.fca.org.uk/s/firm?id=001b000000g7trPAAQ)

## Strategic Focus
- Deepening open banking integration to blend credit history with real-time spending habits for even more accurate product matching.
- Expanding the marketplace to include more financial products and services beyond credit (e.g., insurance, savings).
- Continuing to innovate on AI-driven user experiences (e.g., Caisey) to simplify financial decision-making.
- Geographic expansion into new markets across four continents, leveraging the proven UK model.

## Why Work Here
- **Culture**: Rated 4.7 on Glassdoor. Emphasis on trust, output over hours, and an inclusive environment where people are encouraged to look after their wellbeing. [clearscore.com](https://www.clearscore.com/careers)
- **Work style**: Hybrid/remote-friendly – “we trust everyone to work in a way that suits them—focusing on output, not time spent at a screen.” [clearscore.com](https://www.clearscore.com/careers)
- **Impact**: Opportunity to work on a product used by millions daily, with a mission to improve financial wellbeing. Ideas can go from inception to execution in weeks. [clearscore.com](https://www.clearscore.com/careers)
- **Engineering & product**: Cutting-edge tech stack, beautiful design, and a data-driven platform. Teams work quickly and collaboratively. [clearscore.com](https://www.clearscore.com/careers)

## Sources
1. [clearscore.com – About Us](https://www.clearscore.com/about-us)
2. [clearscore.com – Careers](https://www.clearscore.com/careers)
3. [clearscore.com – Homepage](https://www.clearscore.com/)
4. [openbanking.org.uk – ClearScore Technology Ltd](https://www.openbanking.org.uk/regulated-providers/clearscore/)
5. [register.fca.org.uk – Clear Score Technology Limited](https://register.fca.org.uk/s/firm?id=001b000000g7trPAAQ)

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