---
title: 'First Level Support Engineer (Mensch) at Neura Robotics'
canonical: 'https://feeny.ai/job/first-level-support-engineer-mensch-neura-robotics-metzingen-r1w4e4vjpycs'
type: 'job'
last_seen: '2026-11-10'
---

# First Level Support Engineer (Mensch) at Neura Robotics

- **Company:** [Neura Robotics](https://feeny.ai/companies/neura-robotics)
- **Location:** Metzingen, Germany / Riederich, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/neura-robotics-gmbh/caa4685f-a82f-4fb4-98de-0c7c1a89cdec

## Job description

First Level Support Engineer (Mensch) Als First Level Support Engineer bist du die erste Anlaufstelle für rund 1.500 EntwicklerInnen und Business-User – die Person, die dafür sorgt, dass der Betrieb läuft, wenn etwas nicht funktioniert, und dass neue KollegInnen von Anfang an durchstarten können. Du arbeitest vor Ort mit einem gut aufgestellten, erfahrenen IT-Team, das echten Wert auf gegenseitige Entwicklung legt – mit echten Möglichkeiten, mit der Zeit auch 2nd-Level-Verantwortung zu übernehmen. Die IT-Landschaft bei Neura ist vielseitig, modern und alles andere als eintönig. Und wenn Linux oder macOS dein stärkstes Terrain ist, bist du bei uns genau richtig. Deine Mission & Herausforderungen

- Erste Anlaufstelle für IT-Anfragen aus unserem Entwickler- und Business-Umfeld – Probleme schnell einordnen und klar kommunizieren
- Verwaltung des gesamten Device Lifecycles: Beschaffung, Einrichtung, Wartung und Aussonderung von Geräten in Ubuntu-, Windows- und macOS-Umgebungen
- Onboarding und Offboarding von NutzerInnen von A bis Z – damit neue KollegInnen von Tag eins einsatzbereit sind und Abgänge sicher abgewickelt werden
- Vor-Ort-Support im Team, mit hands-on Unterstützung in einem vielseitigen Umfeld mit vielen unterschiedlichen Systemen
- Enge Zusammenarbeit mit 2nd-Level-KollegInnen – bei Bedarf eskalieren und mit der Zeit eigenständig komplexere Themen übernehmen
- Verwaltung von Benutzeridentitäten und Zugriffsrechten über Microsoft Entra ID und Active Directory – inklusive Provisionierung, Gruppenverwaltung und Zugriffsüberprüfungen
- Tickets in Jira erfassen und bearbeiten sowie unser Asset-Management aktuell und vollständig halten
- Klare Dokumentation von Konfigurationen, Prozessen und wiederkehrenden Problemen pflegen – damit das Wissen im Team bleibt

Was wir uns von dir wünschen

- Abgeschlossene IT-Ausbildung oder vergleichbare Qualifikation – z. B. Fachinformatiker/in Systemintegration, IT-Systemelektroniker/in oder ähnliches
- Fundierte Kenntnisse in Ubuntu, Windows und macOS – Sicherheit in allen drei Umgebungen ist wichtig; starke Linux- oder macOS-Kenntnisse sind ein echter Pluspunkt
- Grundkenntnisse in Netzwerktechnik – ausreichend, um Verbindungsprobleme einzugrenzen und zu wissen, wann eskaliert werden muss; ausgeprägte Fähigkeiten in der Netzwerk-Fehleranalyse sind ein klarer Pluspunkt
- Strukturierte, methodische Herangehensweise an die Fehlersuche und echtes Interesse daran, Problemen auf den Grund zu gehen
- Klare Kommunikation – du kannst technische Sachverhalte auch nicht-technischen NutzerInnen verständlich erklären
- Gelassenheit im schnellen Umfeld mit einem diversen, internationalen Team
- Englischkenntnisse auf mindestens B2-Niveau – unser Team ist international und Englisch ist unsere gemeinsame Arbeitssprache

## About Neura Robotics

## Company Overview
- **One-liner**: NEURA Robotics develops cognitive robots that see, hear, feel, and learn, designed to work alongside humans in industrial, service, and household settings.
- **Entity Type**: Private (Series C — raised up to $1.4 billion as of 2025/2026)
- **Headquarters**: Metzingen, Germany (with offices in Bielefeld and Munich, and US locations in preparation)
- **Founded**: 2019
- **Founders**: David Reger

## Core Business
- **Primary industry/industries**: Cognitive Robotics, Humanoid Robotics, Industrial Automation, AI
- **Target customers**: B2B (industrial clients, integrators, strategic partners); also B2C via household robots like MiPA
- **Mission or purpose statement**: "We serve humanity by creating robots that give people back their time for what matters most. Our mission is to expand human potential through cognitive robotics that work safely alongside us."

## Products & Services
- **4NE1**: Production-ready humanoid robot designed for industrial workflows and everyday assistance, powered by proprietary AI (AURA). Built for mass production.
- **MAiRA (Multi-sensing Intelligent Robotic Assistant)**: The world's first cognitive robot arm — a collaborative robot that senses, responds, and adapts.
- **LARA (Lightweight Agile Robotic Assistant)**: Collaborative industrial robot for agile, lightweight automation tasks.
- **MiPA (My Intelligent Personal Assistant)**: Humanoid service and household robot for home assistance.
- **MAV (Multisensing Autonomous Vehicle)**: Mobile transport robot for logistics and material handling.
- **NEURA OmniSensor**: Proprietary sensor technology enabling robots to perceive their environment.
- **Neuraverse**: A global platform connecting robots, developers, and partners into a shared intelligence network where every deployment makes each robot smarter. Also serves as a marketplace for robotics applications.
- **NEURA Gyms**: Real-world training facilities where robots learn complex tasks in controlled environments to generate high-quality data for AI model validation.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total investment >€100 million in 2023; Series C up to $1.4 billion (2025/2026); 2024 revenue in mid-double-digit million euros; 2025 target: triple-digit million euros
- **Notable Investors/Partners**: Lingotto Investment Management, BlueCrest Capital Management, InterAlpen Partners, Vsquared Ventures, HV Capital, Delta Electronics, C4 Ventures, Primepulse, L-Bank, Volvo Cars Tech Fund. Strategic partners include Qualcomm, Bosch, Schaeffler, NVIDIA, and AWS.
- **Growth Signals**: Over 1,400 employees from more than 45 countries (up from 300+ in 2024). Four of the world's ten largest robotics companies use NEURA's technology under their own brand. Deployed across Europe, US, China, and Japan. Europe's first production-ready humanoid robot (4NE1) launched.

## Competitive Advantages
- **Full vertical integration**: Develops all software, hardware, and platform technologies in-house, giving full control over performance, safety, and reliability.
- **Cognitive robotics pioneer**: Coined the term "cognitive robotics" — robots that perceive, learn, and adapt in real-time, unlike traditional industrial robots.
- **Neuraverse platform**: World's first platform connecting cognitive robots into a shared intelligence network, creating a data moat as every deployment improves all robots.
- **White-label partnerships**: Four of the top 10 global robotics companies OEM NEURA's technology, creating deep industry lock-in.
- **Diverse product range**: From collaborative robot arms (MAiRA, LARA) to humanoids (4NE1, MiPA) and autonomous vehicles (MAV), covering industrial, service, and household use cases.

## Strategic Focus
- **Scaling production**: Rapidly scaling robot production to meet growing demand, with Europe's first production-ready humanoid robot.
- **Expanding the Neuraverse**: Building the world's largest repository of real-world robotics data through shared learning across all deployed robots.
- **Global expansion**: Establishing US operations and strengthening presence in Japan and China.
- **B2B platform strategy**: Moving beyond hardware to become a platform company via the Neuraverse marketplace and NEURA Gyms.
- **Partnership ecosystem**: Deepening relationships with strategic partners like Bosch, Schaeffler, Qualcomm, NVIDIA, and AWS.

## Why Work Here
- **Culture**: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything).
- **Flexibility**: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment.
- **Team**: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts.
- **Growth & Development**: Support for personal and professional growth via Udemy training platform and more.
- **Compensation**: Competitive salary package with exclusive employee discounts.
- **Perks**: Summer parties, company town hall meetings, and regular team celebrations.
- **Impact**: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact.
- **Diversity**: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world.
- **Application Process**: Fast — initial feedback within a few days, interviews scheduled within two weeks.

## Sources
1. [neura-robotics.com](https://neura-robotics.com/)
2. [press.neura-robotics.com](https://press.neura-robotics.com/factsheet-neura-robotics-en/)
3. [neura-robotics.com/company-about-us](https://neura-robotics.com/company-about-us/)
4. [jobs.neura-robotics.com](https://jobs.neura-robotics.com/)
5. [neura-robotics.com/press](https://neura-robotics.com/press/)

## Other roles at Neura Robotics

- [Linux Infrastructure Engineer - NeuraGym (Mensch)](https://feeny.ai/job/linux-infrastructure-engineer-neuragym-mensch-neura-robotics-stuttgart-6pwpmy7ncx7a) — Stuttgart, Germany
- [Linux Infrastructure Engineer - NeuraGym (human)](https://feeny.ai/job/linux-infrastructure-engineer-neuragym-human-neura-robotics-stuttgart-hnjeef65epw3) — Stuttgart, Germany
- [Network & Systems Administrator – RoboGym (Human)](https://feeny.ai/job/network-systems-administrator-robogym-human-neura-robotics-stuttgart-t8xaq61a1d1g) — Stuttgart, Germany
- [Network & Systems Administrator – RoboGym (Mensch)](https://feeny.ai/job/network-systems-administrator-robogym-mensch-neura-robotics-stuttgart-yx3pzja8xe11) — Stuttgart, Germany
- [Network & Systems Administrator – RoboGym (Mensch)](https://feeny.ai/job/network-systems-administrator-robogym-mensch-neura-robotics-munich-r12t6nje4nws) — Munich, Germany / Freising, Germany
- [Network & Systems Administrator – RoboGym (Human)](https://feeny.ai/job/network-systems-administrator-robogym-human-neura-robotics-munich-j41yg4cpt166) — Munich, Germany / Freising, Germany
- [Programme Manager – NEURA Research Programme (human)](https://feeny.ai/job/programme-manager-neura-research-programme-human-neura-robotics-metzingen-fqesea0mc426) — Metzingen, Germany / Riederich, Germany
- [Customer Project Manager (mensch)](https://feeny.ai/job/customer-project-manager-mensch-neura-robotics-munich-wvgm5ry2c9xf) — Munich, Germany
- [Customer Project Manager (human)](https://feeny.ai/job/customer-project-manager-human-neura-robotics-munich-e28fzskp9aj8) — Munich, Germany
- [Customs & Trade Compliance Manager (m/f/d)](https://feeny.ai/job/customs-trade-compliance-manager-m-f-d-neura-robotics-zurich-3w1angvh78rp) — Zurich, Switzerland