--- title: 'Forward Deployed AI Engineer at NewRocket' canonical: 'https://feeny.ai/job/forward-deployed-ai-engineer-newrocket-united-states-bax6c0rncvbc' type: 'job' last_seen: '2026-09-09' --- # Forward Deployed AI Engineer at NewRocket - **Company:** NewRocket - **Location:** United States - **Work type:** remote - **Posted:** 2026-05-26 - **Last confirmed live:** 2026-09-09 - **Apply:** https://www.newrocket.com/careers/job?gh_jid=6006074004&gh_jid=6006074004 ## Job description Forward Deployed AI Engineer AI Foundry | NewRocket Location: Remote with travel (~25%) Reports to: Global AI Center of Excellence Lead NewRocket NewRocket’s partnership with Anthropic gives our AI team access to leading-edge Claude technology and positions us at the forefront of enterprise AI adoption. You’ll work directly with clients to turn emerging AI capabilities into practical, scalable business solutions—combining strong engineering skills with a deep understanding of real-world business needs. ## Role Overview NewRocket is seeking a Forward Deployed AI Engineer to join the AI Foundry team and work directly with customers to deploy and operationalize AI-powered workflow solutions. This role blends full-stack engineering, AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, and customer stakeholders to translate real-world problems into deployable AI-driven solutions. You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and enterprise ecosystems, while also contributing to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the NewRocket Intelligence Platform, Value Realization Dashboard, and Data Intelligence Platform. This role requires strong engineering skills, curiosity about emerging AI technologies, and the ability to operate effectively in fast-moving customer environments. ## Key Responsibilities Client Delivery & AI Solution Implementation Deploy and configure agentic AI workflows and AI-powered automations within client ServiceNow environments. Translate customer business requirements into technical architectures and implementation plans. Implement and integrate NewRocket Agent Packs and AI solutions into enterprise environments. Work directly with customers to tailor AI solutions to their operational workflows and business processes. Solution Engineering & Prototyping Build demos, prototypes, and proof-of-concept implementations to validate AI-driven workflows with clients. Rapidly iterate solutions with customers to refine AI-powered use cases. Support implementation of AI orchestration, LLM integrations, and agentic decision models. Full Stack Engineering & Integration Develop integrations between ServiceNow, enterprise systems, APIs, and AI services. Build supporting components such as scripts, microservices, automation logic, and integration services. Implement integrations with AI platforms, APIs, and enterprise data sources. Product & Platform Contribution Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including: NewRocket Intelligence Platform Value Realization Dashboard Data Intelligence Platform Agent Packs and reusable AI solution accelerators Responsibilities include: identifying patterns and capabilities discovered in client deployments contributing reusable assets and automation components providing product feedback that improves platform capabilities helping transform successful client implementations into repeatable platform features Client Interaction & Technical Consulting Participate in workshops, discovery sessions, and technical working sessions with customers. Serve as the engineering counterpart to consulting and delivery teams. Communicate architecture, system behavior, and technical tradeoffs clearly to stakeholders. Systems Integration & Troubleshooting Diagnose and resolve technical issues across AI workflows, integrations, and automation pipelines. Ensure deployed AI solutions are secure, scalable, and production-ready. Optimize deployed systems for performance and reliability. Cross-Team Collaboration Work closely with: Business Process Consultants Product Engineering Data Engineers AI / ML Engineers AI Center of Excellence teams Contribute to internal playbooks, reusable deployment patterns, and product evolution. What Success Looks Like (First 6 Months) Successfully deploy AI-powered solutions across multiple client engagements. Deliver working AI workflows and integrations within customer ServiceNow environments. Build trusted relationships with customer teams and internal delivery teams. Contribute reusable components and improvements to NewRocket’s AI platforms and accelerators. Provide actionable feedback that improves the NewRocket Intelligence Platform and related products. Required Qualifications 5–8+ years of experience in software engineering, systems integration, enterprise platforms, or automation systems. Strong engineering foundation with experience in full-stack development, scripting, or enterprise integrations. Experience working with AI / LLM technologies or AI-powered applications. Experience operating in client-facing engineering or consulting roles. Experience with cloud platforms such as AWS, Azure, or GCP. Experience with languages such as: JavaScript / TypeScript Python or similar scripting languages. Strong ability to communicate complex technical concepts to both technical and business stakeholders. ## Preferred Qualifications ServiceNow Experience (Strong Plus) Experience with ServiceNow development or workflow automation platforms. Familiarity with ServiceNow scripting, APIs, and platform development patterns. Understanding of ServiceNow data models, including: ## CMDB workflow / task tables knowledge management integrations with enterprise systems. AI & Platform Experience Experience building AI prototypes, RAG systems, or agent-based workflows. Experience integrating LLM APIs or AI services into enterprise systems. Experience with vector databases, embeddings, or semantic retrieval. Experience contributing to internal platforms, reusable accelerators, or product capabilities. ## Why This Role Matters Forward Deployed AI Engineers serve as the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they help deliver immediate value while also shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities. This role is critical to scaling the NewRocket Intelligence Platform and AI Foundry strategy. We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com. ## About NewRocket ## Company Overview - **One-liner**: NewRocket is an AI-first ServiceNow Elite Partner that helps enterprise leaders implement AI-driven workflows and digital transformation on the ServiceNow platform. - **Entity Type**: Private (backed by private equity; parent company: Column Group) - **Headquarters**: Vista, California, USA (with offices in New York, London, and Pune, India) - **Founded**: 2016 - **Founders**: Not publicly disclosed; leadership team includes CEO Harsha Kumar, COO Frank Palermo, CRO Kevin Connolly, CFO Sanjeev Munjal, and Chief Growth & Alliances Officer Jason Rosenfeld. ## Core Business - **Primary industry**: IT Services and IT Consulting, focused on the ServiceNow ecosystem. - **Target customers**: B2B – Global enterprise leaders across Financial Services, Manufacturing, Higher Education, and other regulated industries. - **Mission**: To help enterprise leaders go beyond pilots into real outcomes with AI that works with people and fits their industry. ## Products & Services - **Now Assist LAUNCH**: A tactical program to rapidly activate up to four out-of-the-box Now Assist Agentic AI skills into production. - **Agentic AI Integration**: Strategic evaluation and deployment of modular AI agents on the ServiceNow platform for measurable outcomes in IT, HR, and beyond. - **Advisory & Transformation Services**: Roadmapping and strategy to connect platform capability with AI opportunity. - **Implementation Services**: Full-cycle ServiceNow deployment, configuration, and optimization. - **Employee Experience Solutions**: Improve service levels and productivity with better visibility into client interactions. - **Customer Experience Solutions**: Enhance customer service workflows on ServiceNow. - **Security, Risk & Resilience Solutions**: Enterprise security and compliance automation. - **Platform & Integrations Solutions**: Custom integrations and platform extensions. - **Portal, Intranet & Mobile Solutions**: Digital workplace and employee portal development. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Annual revenue estimated at $12.0M (LinkedIn data, as of 2026); total funding includes a Corporate Round and Private Equity Round in 2021 (investors not named on LinkedIn). - **Notable Investors/Partners**: Parent company Column Group; acquired Service Stack in 2022. Recognized as ServiceNow Elite Partner, ServiceNow Worldwide Partner of the Year, ServiceNow America Partner of the Year, and ServiceNow Advanced Platform Partner. - **Growth Signals**: 402 employees (+1.0% YoY), active job postings up 59.4% monthly and 121.7% quarterly; operates in 10 countries; 1,341 ServiceNow micro-certifications and 908 sales/pre-sales/delivery accreditations. ## Competitive Advantages - **AI-first focus**: Positioned as the “AI-first Elite ServiceNow partner,” offering modular Agentic AI skills for rapid deployment. - **Deep ServiceNow expertise**: Holds 34 ServiceNow Expert Certifications and over 1,300 micro-certifications – among the largest pure-play ServiceNow partners. - **Industry specialization**: Tailored solutions for Financial Services, Manufacturing, and Higher Education, with dedicated teams that understand sector-specific challenges. - **Proven track record**: Multiple ServiceNow Partner of the Year awards and a history of successful acquisitions (Service Stack). ## Strategic Focus - **Agentic AI acceleration**: Launching programs like Now Assist LAUNCH and Origin (AI-infused back-to-box offering) to help enterprises move from pilot to production. - **Global expansion**: Growing presence in EMEA (London office) and APAC (Pune, India) while deepening North American footprint. - **Talent development**: Investing in NewRocket University and a ServiceNow Enterprise Training agreement to upskill employees and retain top talent. ## Why Work Here - **Remote-friendly culture**: Flexible work environment with remote options, plus offices in Vista (CA), New York, London, and Pune. Emphasis on work-life balance and eliminating commute. - **Learning & growth**: Company-funded access to ServiceNow learning and certifications via NewRocket University; clear career progression paths. - **Benefits**: Competitive salary, healthcare (dental & vision), 401(k), flexible PTO, unlimited snacks, coffee, and beer. - **Core values**: Excellence, Creativity, Integrity, Teamwork, Empathy – with a stated commitment to diversity and celebrating individual uniqueness. - **Recognition culture**: Regular awards and a “humbled and honored” ethos; employees feel valued through recognition programs. ## Sources 1. [newrocket.com](https://www.newrocket.com/) 2. [newrocket.com/about](https://www.newrocket.com/about) 3. [newrocket.com/careers](https://www.newrocket.com/careers) 4. [linkedin.com/company/newrocket-gobeyond](https://www.linkedin.com/company/newrocket-gobeyond) 5. 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