---
title: 'Forward Deployed Engineer at Avoca AI'
canonical: 'https://feeny.ai/job/forward-deployed-engineer-avoca-ai-new-york-j44vmb4jn4bq'
type: 'job'
last_seen: '2026-09-10'
---

# Forward Deployed Engineer at Avoca AI

- **Company:** Avoca AI
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-08-11
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.gem.com/avoca/am9icG9zdDoryvXSb-L2abxK10RGFGIq

## Job description

## About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers.

We’re serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

## About the Role

As a Forward Deployed Engineer, you’ll embed directly with our customers—understanding their workflows, designing tailored AI solutions, and deploying systems that deliver immediate impact. You’ll operate at the cutting edge of conversational AI, working closely with our product team to shape strategy based on what you see in the field.

## What You’ll Do

- Embed with customers to deeply understand their operations and deliver AI solutions that work from day one.
- Build and maintain the infrastructure for conversational AI—APIs, integrations, monitoring, and feedback loops.
- Translate business requirements into technical architectures and deployments.
- Identify patterns across deployments and feed insights back into our core product roadmap.
- Operate with high autonomy in high-stakes, ambiguous environments.

## What We’re Looking For

- 3+ years in software engineering, preferably with backend or systems experience.
- Proficient in Python (TypeScript/JavaScript a plus) and familiar with major cloud providers (AWS, GCP, or Azure).
- Strong communicator able to work seamlessly with both technical and non-technical stakeholders.
- Bonus: experience with vector databases, LLMs, prompt engineering, or AI agent frameworks.
- Comfort working in dynamic environments with shifting priorities.
- Eagerness to work in person with us in NYC full time.

## About Avoca AI

## Company Overview
- **One-liner**: Avoca builds an AI-powered front office platform for home service and trade professionals, automating phone calls, lead management, and customer communications to help SMBs win every job.
- **Entity Type**: Private (Series B, $125M+ total funding)
- **Headquarters**: New York, NY, United States (Union Square)
- **Founded**: 2022
- **Founders**: Tyson (last name not publicly listed) and Apurva (last name not publicly listed)

## Core Business
- **Primary industry**: AI-powered software for the home services and trades (HVAC, plumbing, electrical, roofing, pest control, automotive, restoration)
- **Target customers**: B2B – SMBs and operators in the service economy (home services, auto, restoration, roofing)
- **Mission or purpose**: To give every contractor in America a concierge-grade revenue operation, so they can capture every lead, convert every customer, and grow on their own terms.

## Products & Services
- **AI Front Office Platform**: A suite of AI agents that handle all inbound and outbound customer communications. Includes 24/7 phone answering, intelligent lead qualification and booking, personalized SMS/email follow-ups, job confirmation reminders, review generation, and customer re-engagement campaigns. The platform integrates with scheduling, dispatching, and marketing workflows to provide end-to-end visibility from ad click to invoice.

## Market Standing
- **Valuation**: $1 billion (as of Series B announcement, April 2026)
- **Key Metric**: Total funding of $125.5M
- **Notable Investors/Partners**: Kleiner Perkins, Meritech Capital Partners, General Catalyst, Amplify Partners, Nexus Venture Partners, Y Combinator (Winter 2023 batch)
- **Growth Signals**: 
  - 800+ operators served across HVAC, plumbing, electrical, roofing, pest control, and auto.
  - Headcount of 135 employees (+329.8% YoY), with 20 active job postings.
  - Monthly job posting growth of +17.6% and quarterly growth of +122.2%.
  - Expanding from home services into roofing, restoration, and auto verticals.
  - Backed by top-tier Silicon Valley investors at a $1B valuation.

## Competitive Advantages
- **Vertical-specific AI agents**: Unlike horizontal CRMs, Avoca’s agents are purpose-built for the service economy, understanding the specific workflows (dispatching, booking, job follow-up) of trades.
- **End-to-end workflow integration**: Tracks every marketing dollar from ad click to dispatched job to final invoice, replacing a stack of 4+ vendors.
- **Customer obsession & real-world feedback**: Founders and team talk to customers daily, sit in their call centers, and attend industry conferences to build exactly what operators need.
- **Data flywheel**: As the platform sits at the center of a contractor’s workflow, it generates proprietary data on what drives outcomes (lead conversion, follow-up effectiveness, etc.), creating a competitive moat.

## Strategic Focus
- **Vertical expansion**: Moving beyond home services into roofing, restoration, auto, and other large service verticals with similar operational dynamics.
- **Platform depth**: Building a system-level understanding of what works for each customer, turning scattered data into actionable playbooks.
- **AI-native front office**: Continuing to replace fragmented vendor stacks with a single, intelligent platform that gets smarter with every use.

## Why Work Here
- **Culture**: High-growth, customer-obsessed startup with a "team first" value. Employees are expected to be fast-paced and deeply engaged with customers.
- **Work environment**: In-office 5 days a week in Union Square, New York City. Lunch is provided daily.
- **Benefits**: 
  - Meaningful equity for every full-time employee
  - 401(k) with pre-tax or Roth from day one, no waiting period
  - Comprehensive health & insurance coverage
  - Benefits built to support the best work of your career
- **Engineering culture**: Emphasis on building AI agents that have real-world impact on a $1 trillion+ industry. Technical team is 35 people (19% of workforce), with a strong emphasis on product engineering and customer-facing work.
- **Talent sources**: Employees come from companies like Procore Technologies, EliseAI, Bain & Company, Google, PwC, and Amazon.

## Sources
1. [avoca.ai/careers](https://www.avoca.ai/careers)
2. [avoca.ai/about](https://www.avoca.ai/about)
3. [LinkedIn - Avoca AI](https://linkedin.com/company/avoca-ai)
4. [Y Combinator - Avoca](https://www.ycombinator.com/companies/avoca)
5. [Avoca Blog - Series B Announcement](https://www.avoca.ai/blog/avoca-raises-125m-series-b-1b-valuation)

## Other roles at Avoca AI

- [Frontend Engineer](https://feeny.ai/job/frontend-engineer-avoca-ai-new-york-pkfq1nzf6sq4) — New York, NY
- [GTM Recruiter](https://feeny.ai/job/gtm-recruiter-avoca-ai-new-york-dw6wfb7q76js) — New York, NY
- [Revenue Operations Manager](https://feeny.ai/job/revenue-operations-manager-avoca-ai-new-york-13zf6pvsj742) — New York, NY
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-avoca-ai-new-york-m455xmbsjg05) — New York, NY
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-avoca-ai-new-york-5erxf76f071r) — New York, NY
- [Software Engineer - Product](https://feeny.ai/job/software-engineer-product-avoca-ai-new-york-4t2axf564zt0) — New York, NY
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-wispr-flow-san-francisco-pgja820f57tt) — San Francisco, CA
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-mobiik-mexico-xz5ykt571t1g) — Mexico
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-gushwork-bengaluru-7h7y44jkbnnc) — Bengaluru, India
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-handoff-sao-paulo-xyrh0ahftpxa) — São Paulo, Brazil