---
title: 'Forward Deployed Engineer at Console'
canonical: 'https://feeny.ai/job/forward-deployed-engineer-console-san-francisco-f0vfyzzkby44'
type: 'job'
last_seen: '2026-09-07'
---

# Forward Deployed Engineer at Console

- **Company:** Console
- **Location:** San Francisco, CA
- **Compensation:** $180k–$280k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-08-13
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/console/395c3f5b-759f-4bf1-b6ed-38db7f0c76ee/application

**Skills:** Technical Sales, AI Workflow Architecture, System Integration, Identity Systems, SaaS Tools, POC Development

> The Forward Deployed Engineer owns the full customer arc, from pre-sales demos and POC construction to post-sales implementation and adoption driving. This role involves architecting AI-powered workflows, configuring integrations, and acting as a technical advisor to ensure customers achieve ROI and success with the...

## Job description

Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down.

Our platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies.

We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us.

## ABOUT THE ROLE

As an Enterprise FDE at Console, you’ll be the technical owner for our largest and most complex customer deployments. You’ll work directly with customer teams to understand their environment, design the right implementation path, and solve the technical problems that determine whether a deployment succeeds.

You’ll work in complex customer environments where the right answer is rarely obvious from the start. In partnership with Deployment Strategists, you’ll help turn customer goals into implementation plans that are grounded in technical reality and built to survive enterprise constraints.

This is a highly technical, highly customer-facing role for someone who wants to build in the field. You’ll configure complex AI workflows, debug issues across customer environments, ship product changes or workarounds when needed, and bring the patterns you see back into the platform. You’ll have room to operate autonomously, work with some of the world’s largest companies, and shape how enterprise teams deploy AI in production.

## WHAT YOU'LL DO

- Own the technical success of enterprise deployments, from evaluation through implementation, launch, and expansion
- Understand customer environments deeply: systems, integrations, identity architecture, security requirements, network constraints, and deployment model tradeoffs
- Partner with Deployment Strategists to turn customer goals into implementation plans that are aligned with the account strategy and grounded in technical reality
- Build and configure AI-powered workflows across IT, HR, finance, and operations, adapting Console to each customer’s environment
- Debug ambiguous customer issues, diagnose problems across product, integration, infrastructure, and configuration layers, and drive them to resolution
- Ship fixes, product changes, scripts, or technical workarounds when needed to unblock strategic customers
- Act as the technical advisor customers trust when they need to understand what is possible, what will scale, and what tradeoffs they should make
- Bring field learnings back to Product and Engineering: edge cases, deployment patterns, technical limitations, and customer needs that should shape the roadmap

## WHO YOU ARE

- 3+ years of experience in a role where you wrote code, shipped production systems, and worked directly with customers to solve complex problems
- You’re deeply technical and comfortable reasoning through systems, integrations, APIs, identity, networking, infrastructure, and AI product behavior
- You are AI-native: you actively use AI tools, understand how they change workflows, and have strong instincts for where AI products work well or break down
- You can move fluidly between customer conversations, technical investigation, workflow design, and hands-on implementation
- You have strong customer judgment and can explain technical tradeoffs clearly to operators, technical teams, and executives
- You take ownership of hard, ambiguous problems and keep digging until you understand what is happening and how to fix it
- You move fast, operate with high agency, and are willing to build whatever is needed to get strategic customers live and successful
- Obsessed with building incredible product experiences for users, and never happy with "good enough"

WHY JOIN CONSOLE?

- Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.
- World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.
- Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.
- Competitive pay and benefits: top compensation with full benefits including:
- Comprehensive health, dental, and vision insurance
- Unlimited PTO
- 401(k)
- Equity
- Meals provided daily in office

## About Console

## Company Overview
- **One-liner**: Console is an AI‑native IT Service Management (ITSM) platform that automates support, access, and operational workflows so IT teams can focus on strategic work.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2024
- **Founders**: Andrei Serban (CEO) and Neal Chandra (CTO) – [tracxn.com](https://tracxn.com/d/companies/console/__aCrTJiOR5A66WXQut-V4T_XC9JJwhFjecGJ3hahiWIU)

## Core Business
- **Primary industry**: IT Service Management (ITSM), IT Automation, Access Governance, Artificial Intelligence
- **Target customers**: B2B – IT teams in mid‑market and enterprise organizations, also serving HR, Legal, Security, and Finance departments
- **Mission / Purpose**: “Console is the AI platform for IT, built to help teams automate support and shift from doing the work to managing the system that does the work for them.” – [console.com](https://www.console.com/)

## Products & Services
The Console platform is modular and built on a **Context Graph** that connects every user, system, policy, and ticket. Key offerings include:

- **Intelligent Ticketing**: AI‑powered inbox that auto‑resolves 60–80% of support requests directly in Slack or Teams. – [console.com](https://www.console.com/)
- **Access Management**: Self‑service app access requests with policy‑based approvals and time‑bound access that auto‑revokes; integrates with Okta, Entra, GitHub, Salesforce, AWS, and more.
- **Workflow Automation**: Natural‑language Playbooks that automate multi‑step processes (onboarding, offboarding, password resets, device lockout recovery).
- **Asset Management**: Real‑time asset tracking and lifecycle management (hardware requests, assignment, repairs, returns).
- **Employee Onboarding / Offboarding**: Automates account creation, group membership, device provisioning, and termination workflows.
- **Security & Compliance**: SOC 2 Type II attested, HIPAA eligible, end‑to‑end encryption, step‑up MFA, comprehensive audit logs, custom RBAC, GDPR compliant. – [console.com](https://www.console.com/)
- **600+ Integrations**: Pre‑built connectors plus a Prompt Assistant that can build custom integrations on the fly. – [console.com](https://www.console.com/)

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding of **$29.2M** across two rounds:
  - Seed round ($6.2M, June 2025) led by Thrive Capital – [tracxn.com](https://tracxn.com/d/companies/console/__aCrTJiOR5A66WXQut-V4T_XC9JJwhFjecGJ3hahiWIU)
  - Series A ($23M, October 2025) led by Thrive Capital and DST Global – [linkedin.com](https://www.linkedin.com/company/console-co)
- **Notable Investors**: Thrive Capital, DST Global
- **Growth Signals**:
  - Headcount grew **766.7% year‑over‑year** to 35 employees (as of early 2026) – [linkedin.com](https://www.linkedin.com/company/console-co)
  - LinkedIn followers increasing **+7.5% monthly** and **+1085.8% yearly** – [linkedin.com](https://www.linkedin.com/company/console-co)
  - Claims to handle **75%+ of service requests autonomously** for customers – [console.com](https://www.console.com/)
  - Active job postings: 12 (as of mid‑2026) – [linkedin.com](https://www.linkedin.com/company/console-co)

## Competitive Advantages
- **AI‑native ITSM**: Built from the ground up for AI, not retrofitted; uses a **Context Graph** to understand every relationship in the IT environment.
- **Extreme automation**: 60–80% of support requests resolved without a human; intelligent ticketing and natural‑language playbooks.
- **Broad integrations**: 600+ pre‑built connectors plus a no‑code integration builder.
- **Enterprise‑grade security**: SOC 2 Type II, HIPAA, GDPR, step‑up MFA, deterministic approvals, and comprehensive audit logs.
- **Total platform coverage**: Combines ticketing, access governance, asset management, and workflow automation in one modular system.
- **Customer obsession**: “Extreme customer delight” is a core value; dedicated deployment engineers for every customer. – [console.com/careers](https://www.console.com/careers)

## Strategic Focus
- **Deepening AI capabilities**: Expanding the AI layer with background agents that scan for gaps and improvement opportunities.
- **Expanding across departments**: Moving beyond IT into HR, Legal, RevOps, Security, and Finance with modular “surface modules.”
- **Scaling the team**: Hiring aggressively in engineering, product, design, and go‑to‑market roles (12 open positions as of mid‑2026). – [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console)
- **Enterprise adoption**: Focus on security and compliance certifications to win larger enterprise clients.

## Why Work Here
- **Culture**: “We move fast, we ship constantly, and put customers at the forefront… We don’t always take ourselves too seriously.” – [console.com/careers](https://www.console.com/careers)
- **Values**: Extreme customer delight, refusal to lose, input & output (relentless effort), resiliency. – [console.com/careers](https://www.console.com/careers)
- **On‑site first**: All roles are San Francisco on‑site (Divisadero St. office). – [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console)
- **Compensation**: Competitive salary (e.g., Sr. Product Designer $200K–$350K) plus equity. – [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console)
- **Tight‑knit team**: 35 people; every voice shapes what ships. Engineers work directly on customer‑impacting features.
- **Growth trajectory**: 766% headcount growth in the last year means early employees can shape the company’s direction.
- **Notable perks**: Not explicitly listed, but equity, fast‑paced environment, and a focus on “extreme customer delight” suggest high ownership and impact.

## Sources
1. [console.com](https://www.console.com/) – Product overview, security, integrations
2. [console.com/careers](https://www.console.com/careers) – Culture, values, open roles
3. [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console) – Job postings, compensation
4. [linkedin.com/company/console-co](https://www.linkedin.com/company/console-co) – Company details, headcount, funding, open positions
5. [tracxn.com](https://tracxn.com/d/companies/console/__aCrTJiOR5A66WXQut-V4T_XC9JJwhFjecGJ3hahiWIU) – Founding year, founders, investors, competitors

## Other roles at Console

- [Mid-Market Sales Manager](https://feeny.ai/job/mid-market-sales-manager-console-san-francisco-6d374x7jhdxx) — San Francisco, CA
- [BDR Manager](https://feeny.ai/job/bdr-manager-console-san-francisco-x31t1nrjg32n) — San Francisco, CA
- [Sales Enablement Lead](https://feeny.ai/job/sales-enablement-lead-console-san-francisco-gnvyhp8y0b6x) — San Francisco, CA
- [Research Engineer](https://feeny.ai/job/research-engineer-console-san-francisco-gcs0h7q8ssnt) — San Francisco, CA
- [Infrastructure Engineer](https://feeny.ai/job/infrastructure-engineer-console-san-francisco-0x9mm0z131q9) — San Francisco, CA
- [AI Customer Enablement Lead](https://feeny.ai/job/ai-customer-enablement-lead-console-san-francisco-bg89vp8xm1d9) — San Francisco, CA
- [Deployment Strategist](https://feeny.ai/job/deployment-strategist-console-san-francisco-bza8x7dqv1x4) — San Francisco, CA
- [Sr. GTM Recruiter](https://feeny.ai/job/sr-gtm-recruiter-console-san-francisco-zn24t9scv3zd) — San Francisco, CA
- [Sr. Technical Recruiter](https://feeny.ai/job/sr-technical-recruiter-console-san-francisco-7sh6chxb2kc1) — San Francisco, CA
- [Product Lead](https://feeny.ai/job/product-lead-console-san-francisco-jymky46ke8dc) — San Francisco, CA