---
title: 'Forward Deployed Engineer — Conversational Agents at Revin'
canonical: 'https://feeny.ai/job/forward-deployed-engineer-conversational-agents-revin-new-york-f1w62y4hc8z6'
type: 'job'
last_seen: '2026-11-12'
---

# Forward Deployed Engineer — Conversational Agents at Revin

- **Company:** Revin
- **Location:** New York, NY
- **Compensation:** $120k–$200k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.ashbyhq.com/revin/8c25ce0d-e405-477d-acea-3cf6d0109356

## Job description

Forward Deployed Engineer — Conversational Agents Revin · Flatiron, New York City · Full-time $120,000–$200,000 base salary + meaningful equity Four days per week in our Flatiron office, with one remote day and flexibility when life comes up.

## About Revin

Revin builds AI-powered software for the businesses that keep our homes running: roofing, HVAC, plumbing, remodeling, and more. We help these businesses respond to customers, book appointments, and manage the customer experience across voice, SMS, and email.

Revin handles around half a million customer conversations a month. Businesses with hundreds of millions in annual revenue rely on our products for work that directly affects their customers and their bottom line.

Our customers include Vertex Service Partners, a national roofing and exterior-services platform with over $600M in revenue, and Del-Air, a $300M+ HVAC and plumbing business. See the impact of our work: we’ve helped [Del-Air book 11,000+ membership appointments](https://revin.ai/case-studies/delair), while [ImproveIt uses Revin to set 34% of its booked appointments](https://revin.ai/case-studies/improveit).

## About The Role

You’ll own customer relationships and the conversational agents that serve them. Working with operators running $100M+ businesses, you’ll turn business goals into agents that qualify leads, book appointments, and handle customer conversations. This is a hands-on role across account management, conversation design, prompting, and agent deployment. You’ll lead customer working sessions, review real conversations, test changes, and troubleshoot workflows. Success means customers trust you, agents perform reliably, and your work produces measurable business results.

## What You’ll Do

- Own your accounts. Lead onboarding, check-ins, and performance reviews. Set clear expectations, manage priorities, and follow through on customer issues.
- Design and build agents. Learn each customer’s sales process and scheduling rules, then write prompts and configure voice and SMS workflows, business rules, and handoffs.
- Test, launch, and improve. Review calls and messages, test realistic scenarios and edge cases, and refine agent behavior based on live performance.
- Troubleshoot workflows and integrations. Investigate failed bookings, missing data, and unexpected behavior in systems such as Salesforce, ServiceTitan, i360, and LeadPerfection. Resolve configuration issues and work with Engineering on deeper fixes.
- Demonstrate business impact. Track conversation quality, appointments booked, and revenue outcomes. Use results to recommend improvements, guide adoption, and identify expansion opportunities with Sales.
- Shape Revin’s product. Work directly with the founders, Product, and Engineering to turn recurring customer needs into product improvements, reusable workflows, and internal tools.
- Get close to customer operations. Occasionally travel onsite across North America to learn how customers work and support important launches.

## Who You Are

- Experience owning customer outcomes. You may come from technical account management, customer success, implementation, consulting, account management, operations, or engineering.
- Strong account management skills. You build trust with executives and working teams, manage competing priorities, and handle difficult conversations directly.
- Clear writing and communication. You can turn complex processes into precise instructions and explain agent behavior to customers and technical teammates.
- Technical aptitude. You’re comfortable getting into prompts, workflows, and data. Experience with APIs, CRM integrations, SQL, Python, or software troubleshooting is strongly preferred.
- Practical problem-solving. You investigate what went wrong, test solutions, and learn unfamiliar tools. Experience with conversational agents, prompting, contact centers, or home services is helpful.
- Ownership and ambition. You take initiative, make progress through ambiguity, and want to help build a consequential company.

Don’t Work Here If

- You wait for instructions. You’ll be expected to identify problems, make decisions, and follow through without someone managing every step.
- You want a predictable 9-to-5. Expect 50+ hour work weeks and urgency around customer launches and issues. We hold a high bar for quality and ownership.
- You need an established playbook. You’ll work through ambiguity, experiment, and adapt as we learn how to apply AI to complex operations.
- You don’t enjoy customer accountability. Calls, difficult conversations, and ongoing follow-through are central to the role.

## Compensation and Benefits

- $120,000–$200,000 base salary, with final compensation dependent on level
- Meaningful early equity. A real ownership stake and the opportunity to share substantially in the upside you help create
- Excellent health coverage. $0 employee premiums for individual medical coverage on most plans, plus dental and vision insurance
- 401(k) matching up to 4% of salary. Contribute 5% to receive the full match
- Unlimited PTO
- Free lunches and dinners in the office
- $100/month gym membership stipend
- Tech equipment of your choice
- Mentorship pairing with a Revin advisor or investor

## About Revin

## Company Overview
- **One-liner**: Revin provides AI agents that automate inbound calls, texts, and scheduling for home-service operators, integrating directly with their existing field service management and CRM systems.
- **Entity Type**: Private (funding stage: Venture; total funding $14.5M across 2 rounds)
- **Headquarters**: New York, New York, United States
- **Founded**: Not publicly available (first funding round in 2022)
- **Founders**: Quinn Litherland (Founder & CEO)

## Core Business
- **Primary industry**: AI communication automation for the home-service industry (HVAC, plumbing, electrical, roofing)
- **Target customers**: B2B – home-service operators, trade businesses, and call centers (SMB to mid-market)
- **Mission or purpose statement**: To build an AI action layer that powers service businesses, handling routine work so teams can focus on their craft, relationships, and growth.

## Products & Services
- **Revin AI Agents**: A suite of AI agents that handle inbound calls, SMS, after-hours requests, unsold estimates, and follow-ups. They automatically qualify leads, schedule jobs, and book directly into the operator’s system of record (e.g., ServiceTitan, Salesforce, Acculynx). Deployed with a dedicated AI engineer and white-glove onboarding.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $14.5M (Seed round $1.9M in April 2022; Venture round $10.7M in September 2025)
- **Notable Investors/Partners**: Not publicly disclosed. Integrations include ServiceTitan, LeadPerfection, Salesforce, i360, Acculynx.
- **Growth Signals**:
  - Headcount: 31 employees (yearly growth +50%, monthly growth +3.8%)
  - LinkedIn followers: 3,189 (yearly growth +257%)
  - Proven customer results: 500+ appointments booked in two weeks, $470K+ recovered from unsold estimates in 3 months, 82% booking rate on qualified leads
  - 4 active job postings (as of mid-2025)

## Competitive Advantages
- **Purpose-built for trades**: Agents are configured to each operator’s scheduling rules, workflows, and edge cases – not generic bots.
- **Deep integration**: Works directly with the field service management systems (FSM/CRM) operators already use.
- **Forward-deployed model**: Each customer gets a dedicated AI engineer who partners with their team to design and optimize the agent, ensuring high performance under real-world volume.
- **Proven outcomes**: Case studies show higher booking rates, near-zero hold times, and 24/7 coverage within weeks of launch.

## Strategic Focus
- Scaling AI agents to cover more workflows (membership management, inside sales, revenue capture) and expanding to larger residential service operators across North America.
- Building a reliable, infrastructure-first system that earns trust through daily dependability.

## Why Work Here
- **Culture**: Values include “Built for the Field” (design from real operations), “Infrastructure Over Flash”, and “Earn Trust Daily”. The team emphasizes moving with urgency while shipping with care.
- **Work environment**: Headquarters in New York, NY (900 Broadway). The company is small (31 employees) with a tight-knit, engineer-led culture. Remote/hybrid policy is not specified, but the office is in NYC.
- **Notable perks**: White-glove implementation means engineers work directly with customers, offering real-world impact. Open roles include Senior Software Engineer, GTM Engineer, Strategy & Operations Manager, and Marketing Lead.
- **Engineering culture**: Focus on real-world reliability, deeply understanding customer workflows, and building systems that hold up under pressure. The tech stack includes TypeScript, React, Python, Twilio, OpenAI, and integrations with ServiceTitan, Salesforce, and more.

## Sources
1. [revin.ai](https://revin.ai/)
2. [linkedin.com](https://www.linkedin.com/company/revinai)
3. [cbinsights.com](https://www.cbinsights.com/company/revin)
4. [revin.ai/about](https://revin.ai/about)

## Other roles at Revin

- [General Application](https://feeny.ai/job/general-application-revin-new-york-7t59kbvrq261) — New York, NY
- [Finance Lead](https://feeny.ai/job/finance-lead-revin-new-york-zeb29h79nkep) — New York, NY
- [Growth Lead](https://feeny.ai/job/growth-lead-revin-new-york-pbtbsk8q77g6) — New York, NY
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-revin-new-york-4ce7225f2wsv) — New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-revin-new-york-16ncgj7zn8gn) — New York, NY
- [Backend Engineer — Integrations (Senior/Staff)](https://feeny.ai/job/backend-engineer-integrations-senior-staff-revin-new-york-djhgk57nkwpk) — New York, NY
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-revin-new-york-8b9vrf4507d8) — New York, NY
- [Applied AI Engineer — Conversational Agents (Senior/Staff)](https://feeny.ai/job/applied-ai-engineer-conversational-agents-senior-staff-revin-new-york-7049gpmxsz5e) — New York, NY
- [Full Stack Product Engineer (Senior/Staff)](https://feeny.ai/job/full-stack-product-engineer-senior-staff-revin-new-york-wke99hxnhyyd) — New York, NY
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-revin-new-york-jqbx6akmnwaw) — New York, NY