---
title: 'Forward Deployed Engineer (Customer) at DevRev'
canonical: 'https://feeny.ai/job/forward-deployed-engineer-customer-devrev-austin-texas-93yj34gn904v'
type: 'job'
last_seen: '2026-09-08'
---

# Forward Deployed Engineer (Customer) at DevRev

- **Company:** DevRev
- **Location:** Austin Texas, United States
- **Posted:** 2026-03-11
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/devrev/jobs/5823633004

## Job description

## About DevRev

At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

## About the role

As a Forward Deployed Engineer (Customer), you will serve as the lead technical strategist embedded with our customers. You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform.

This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact.

## What You’ll Do

- Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design.
- Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices.
- Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities.
- Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable.
- Design Reusability: Architect modular, scalable solutions that can be extended across customers and verticals.
- Drive Delivery: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence.
- Support Pre-Sales: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort.
- Lead Innovation: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs.
- Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards.
- Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement.

## What You Bring

- Experience: 7+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations.
- AI & Cloud: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines).
- Business Acumen: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans.
- Design Thinking: A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures.
- Communication: Exceptional ability to convey complex technical and business concepts to diverse stakeholders, both technical and non-technical.
- Project Leadership: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines.
- Metrics Focus: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes.
- SaaS & Platform Fluency: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles.
- Education: Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

## About DevRev

## Company Overview
- **One-liner**: DevRev builds an AI-native platform called Computer that unifies data, tools, and workflows to give teams an AI teammate with shared memory.
- **Entity Type**: Private (Series A; total funding $150.8M+)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2020
- **Founders**: Dheeraj Pandey (CEO) and Manoj Agarwal (President)

## Core Business
- **Primary industry**: Enterprise AI software / SaaS
- **Target customers**: B2B – support, sales, operations, and engineering teams across mid-market to large enterprises
- **Mission**: Unlock team potential through human-AI collaboration

## Products & Services
- **[Computer](https://devrev.ai/)**: AI-native platform offering enterprise search, conversational customer support, service desk automation, and sales enablement. Features a patented sync engine (AirSync) and a “Shared Memory” that makes all company data AI-ready. Extends existing tools with agentic AI apps.

## Market Standing
- **Valuation**: $1.2B+ (unicorn, per company about page)
- **Key Metric**: Total funding of $150.8M+ (Seed rounds and Series A led by Mayfield Fund, Param Hansa Values, and others)
- **Notable Investors/Partners**: Khosla Ventures, Mayfield Fund, Param Hansa Values
- **Growth Signals**: 650+ employees (LinkedIn reports 743, +42.2% YoY); offices in 8 locations across North America, Europe, Asia, and South America; claims 95% efficiency improvements and 5.5× faster customer support resolution.

## Competitive Advantages
- Differentiated “Shared Memory” across all team data, making AI responses more accurate and contextually aware
- Patented sync engine (AirSync) reduces token consumption and cost (20× cheaper than self-built MCP)
- Unified platform that replaces dozens of point solutions for support, search, and automation

## Strategic Focus
- Scaling the “Team Intelligence” vision – embedding AI as a teammate rather than a tool
- Expanding vertical coverage (support, service desk, sales) and global enterprise adoption
- Product-led growth with self-serve connectors and marketplace integrations

## Why Work Here
- **Culture**: Product-led revolution with a strong emphasis on building and learning; ongoing development programs including partnerships with leading universities.
- **Work Policy**: Hybrid – flexibility to work from any of the 8 global offices (Palo Alto, Austin, Buenos Aires, London, Ljubljana, Mumbai, Bengaluru, Chennai, Delhi NCR, Singapore, Japan) or from home.
- **Perks**: Career growth opportunities in a fast-moving AI startup; teams work on cutting-edge AI agent infrastructure.
- **Engineering Culture**: Deep passion for building; roles span Applied AI, Forward Deployed Engineering, Cloud Infrastructure, and Product Security.

## Sources
1. [devrev.ai - About](https://devrev.ai/about)
2. [devrev.ai - Homepage](https://devrev.ai/)
3. [devrev.ai - Careers](https://devrev.ai/careers)
4. [linkedin.com - DevRev Company Page](https://www.linkedin.com/company/devrev)
5. [jobsbyculture.com - DevRev Reviews](https://jobsbyculture.com/companies/devrev)

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