---
title: 'Forward Deployed Engineer at Decoda Health'
canonical: 'https://feeny.ai/job/forward-deployed-engineer-decoda-health-toronto-jm87bx3qfmwb'
type: 'job'
last_seen: '2026-09-07'
---

# Forward Deployed Engineer at Decoda Health

- **Company:** Decoda Health
- **Location:** Toronto, Canada
- **Compensation:** $100k–$140k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/decodahealth/22de9ee6-b411-463e-87c0-b8c3ded62028

## Job description

## About Decoda Health

Decoda Health is the AI-native operating system powering modern elective care clinics and medspas — a single platform for scheduling, charting, billing, memberships, payments, and patient communications, with AI threaded through every workflow. Our users are front-desk staff and providers, not engineers, so the standard is unwavering reliability: "it just works." Backed by Y Combinator and serving clinics nationwide, we move fast, care deeply about quality, and are building an essential product for healthcare teams.

## The Role

Support is a mission-critical function at Decoda Health — every clinic we serve relies on it to stay operational every day. You'll be at the heart of this effort, ensuring the system that powers our customers' entire workflow just works, and that help is always immediate and reliable when needed. You'll not only resolve urgent issues but also build tools and automations that help clinics stay on track and empower our team to deliver support at scale and with excellence.

If you like being close to real users, solving live problems, and wiring up LLMs to do useful work, this is the seat.

## What You'll Do

- Prioritize and manage competing support requests and projects to keep clinics running smoothly, always knowing when—and how—to escalate what matters most.
- Own and solve customer support requests:
- Be on the front lines: answer tickets, jump on calls with clinics, and resolve issues across the full stack (FastAPI/Python backend, Next.js/TypeScript frontend).
- Reproduce, root-cause, and resolve bugs, closing the loop directly with customers.
- Debug live in production; use logs, tenant data, and session replays while maintaining privacy and data boundaries.
- Build AI automations and tools:
- Ship AI-powered features that let clinic staff help themselves — configure settings in plain English, generate reports, and get help right in the product.
- Design and implement agent workflows, prompt engineering, retrieval, evals, and guardrails ensuring automations are reliable and safe for clinics.
- Automate the support pipeline:
- Build internal tools to streamline ticket triage, suggest root causes, draft grounded replies, and prepare fixes for approval.
- Identify patterns in incoming issues and create automations or features that solve them at scale, reducing future manual support.
- Collaborate and learn from users:
- Talk directly to customers, learn how clinics operate, and translate feedback and patterns into new automations and product improvements.

## What We're Looking For

- Outstanding communicator who excels at explaining ideas, status, and solutions to both technical teammates and non-technical customers
- Proven multitasker who can balance and context switch across several critical issues and projects in a fast-paced environment without losing focus
- Excellent prioritization skills; able to differentiate urgent from important and ensure clinics' operational needs always come first
- 3+ years shipping production software (ideally in SaaS or startups)
- Hands-on experience responding to customer issues, debugging under pressure, and supporting a live, business-critical platform
- Experience building LLM-powered features (agents, prompt design, retrieval, tool/function calling, evals)
- End-to-end builder who can work across a modern stack (Python, TypeScript, SQL/Postgres)
- Strong sense of ownership, follow-through, and a bias for closing loops

## Nice to Have

- Experience in healthcare, EHR, or other regulated industry
- Background in support, solutions, or forward-deployed engineering
- Multi-tenant SaaS experience
- Early-stage startup experience

Why Decoda Health?

- Support is at the heart of what we do: you'll be relied on to keep clinics operational in real time, not just building in the background. Your frontline work matters.
- Impact and leverage: Your fixes and automations will help hundreds of clinics and shape the product for years to come.
- Real AI, real users: Work directly with healthcare teams at the intersection of support and applied AI.
- Ownership: Your work moves fast, is deeply trusted, and directly shapes the direction of the product and user experience.

## About Decoda Health

## Company Overview
- **One-liner**: Decoda Health provides an all-in-one, AI-native EMR and practice management platform purpose-built for med spas, wellness clinics, and elective care practices.
- **Entity Type**: Private (YC S23, post-seed; total funding $4.625M)
- **Headquarters**: San Francisco, California, United States (with an office in Toronto, Canada)
- **Founded**: 2023
- **Founders**: Kevin Cheng, Daniyal Afzal, and James Oswald (Co-Founder & CTO)

## Core Business
- Primary industry: Healthcare IT / Practice Management Software for elective care (medical aesthetics, dermatology, cosmetic surgery, wellness, longevity).
- Target customers: B2B – med spas, aesthetics clinics, and other elective-care providers (SMB to mid-market).
- Mission or purpose statement: To be the operating system for modern elective-care clinics — replacing 5-10 disconnected tools with one unified platform where AI handles the busywork so teams can focus on patients.

## Products & Services
- **Decoda Platform (Core EMR & Practice Management)**: A unified SaaS suite covering scheduling, intake & consent forms, charting & documentation, billing & payments, memberships, inventory, patient communication, and reporting & analytics. [decodahealth.com](https://decodahealth.com/)
- **AI Front Desk**: An AI agent that answers calls and books patients 24/7, with deep context from the practice’s schedule and patient records. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Ambient Scribe (AI Note-Taking)**: Generates clinical notes in real time during patient visits, reducing documentation burden. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Automated Patient Follow-Ups**: AI-driven messaging to keep appointment calendars full and improve patient engagement. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Custom AI Agents**: Tailored agents that carry clinic-specific context and perform tasks like answering questions, generating reports, or training staff. [decodahealth.com](https://decodahealth.com/)
- **Ask Decoda (AI Assistant)**: An always-available trainer/support agent that answers questions about the platform, revenue reports, how-to guides, etc. [decodahealth.com](https://decodahealth.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total Funding of $4.625M as of November 2025. [linkedin.com](https://www.linkedin.com/company/decoda-health) Processes $100M+ in annual transactions across 150+ clinics. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Notable Investors/Partners**: Y Combinator (lead investor on seed rounds), with participation from other angel investors. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Growth Signals**: Live in 150+ clinics (growing ten-fold in the last 6 months as of YC profile); headcount grew 71.4% YoY to ~12 employees; processing $100M+ in annual transactions; claims to have saved $7M in admin time and generated $20M+ in new revenue for customers. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health) [linkedin.com](https://www.linkedin.com/company/decoda-health)

## Competitive Advantages
- **AI-native from day one**: Intelligence woven into every workflow, not bolted on later — giving a small team outsized leverage against incumbents with 500-person orgs. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Purpose-built for elective care**: Focused on a fast-growing, underserved segment (med spas, aesthetics, longevity) rather than general-purpose EMRs. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **No lock-in, full data portability**: Month-to-month contracts, cancel anytime, full export of data anytime with no retention team. [decodahealth.com](https://decodahealth.com/)
- **Dedicated human support**: Real people via Slack with average response time <5 minutes, no phone tree, no chatbots. [decodahealth.com](https://decodahealth.com/)
- **Unified platform**: Replaces 5-10 disconnected tools, reducing errors and administrative overhead. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)

## Strategic Focus
- Scale rapidly within the elective care vertical (med spas, dermatology, cosmetic surgery, wellness, longevity).
- Continue to deepen AI capabilities (front desk, scribing, follow-ups) and expand the platform’s module set.
- Maintain a lean, high-leverage engineering culture where AI gives a small team massive output.
- Grow the customer base from 150+ clinics toward a category-defining position in elective care. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health) [decodahealth.com](https://decodahealth.com/)

## Why Work Here
- **Culture highlights**: Small, high-impact team (<15 people) where AI enables rapid feature shipping; focus on solving real problems for clinic staff; transparent, no-nonsense culture (no lock-in, no phone trees).
- **Remote/hybrid policy**: Hybrid/remote-friendly – headquarters in San Francisco, an office in Toronto, and open roles listed as “In-Office or Remote” or “Remote” across the US and Canada. [builtin.com](https://builtin.com/company/decoda-health-1)
- **Notable perks or engineering culture**: Engineers get to work on a full-stack AI platform from scratch (not an acquisition); dedicated Slack channel for support; generous data export policy; opportunity to shape a category-defining product in a fast-growing market. [decodahealth.com](https://decodahealth.com/) [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Open roles** (as of search): Content Creator, Customer Success Manager, Account Executive, Business Development Representative, Software Engineers (multiple). [jobs.ashbyhq.com](https://jobs.ashbyhq.com/decodahealth) [builtin.com](https://builtin.com/company/decoda-health-1)

## Sources
1. [decodahealth.com](https://decodahealth.com/)
2. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/decodahealth)
3. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
4. [linkedin.com](https://www.linkedin.com/company/decoda-health)
5. [builtin.com](https://builtin.com/company/decoda-health-1)

## Other roles at Decoda Health

- [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-decoda-health-toronto-4hkpv76rc1cs) — Toronto, Canada
- [Onboarding Specialist](https://feeny.ai/job/onboarding-specialist-decoda-health-toronto-zqg812b0htnm) — Toronto, Canada
- [Software Engineer](https://feeny.ai/job/software-engineer-decoda-health-toronto-s811x0y7mt18) — Toronto, Canada
- [Business Development Representative](https://feeny.ai/job/business-development-representative-decoda-health-argentina-csnfftb0yxv6) — Argentina &, Mexico
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-decoda-health-toronto-nyn9dp9j57hq) — Toronto, Canada
- [Business Development Representative](https://feeny.ai/job/business-development-representative-decoda-health-united-states-scmy3ye3xbhv) — United States
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-monday-com-paris-2y8wvht9z97a) — Paris, France
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-monday-com-london-6fbhd14ej1sg) — London, United Kingdom
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-altara-san-francisco-3wakb3c3jxca) — San Francisco, CA
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-arcade-austin-e48rc1w4eya7) — Austin, TX