---
title: 'Forward Deployed Engineer, DevOps at Parloa'
canonical: 'https://feeny.ai/job/forward-deployed-engineer-devops-parloa-new-york-pb0znq243cvw'
type: 'job'
last_seen: '2026-09-08'
---

# Forward Deployed Engineer, DevOps at Parloa

- **Company:** Parloa
- **Location:** New York, NY
- **Compensation:** $217k–$248k
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.eu.greenhouse.io/parloa/jobs/4947868101

## Job description

## About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Forward Deployed Engineer, DevOps, your mission is to build and scale the dedicated infrastructure that powers our custom agent integrations for our most important customers. You will be the key technical cornerstone of our team, empowering our customer-facing Forward Deployed Engineers to build, deploy, and manage bespoke client solutions with speed and confidence. By creating a robust, automated, and self-service platform, you will directly enable the rapid delivery of high-quality, reliable custom services.

Areas of ownership:

- Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team.
- Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services.
- Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations.
- Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management.
- Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services.
- Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles.
- Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning.
- Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa’s Engineering practices.

Who you are:

- 5+ years of professional experience in DevOps, infrastructure engineering, or a similar role.
- A strong customer-first mindset, viewing the Forward Deployed Engineering team as your primary customer.
- Proficiency in at least one scripting or programming language like Python, Go, or Bash.
- Hands-on expertise with a major cloud provider (AWS, GCP, or Azure).
- Advanced knowledge of containerization and orchestration, specifically Kubernetes, Helm, and Docker.
- Proven experience creating flexible CI pipelines with tools like Jenkins, GitHub Actions, or GitLab CI, and CD/GitOps workflows with tools like Argo CD.
- A strong background in Infrastructure as Code (Terraform is highly preferred).
- Experience building self-service tools and platforms that empower specific development teams.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

Salary Range $217,000—$248,000 USD

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. [Please click here to learn more](https://www.e-verify.gov/about-e-verify/what-is-e-verify).

- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

## About Parloa

## Company Overview
- **One-liner**: An AI Agent Management Platform that helps enterprises automate and orchestrate customer service interactions to drive loyalty and revenue.
- **Entity Type**: Private (Series D‑II)
- **Headquarters**: Berlin, Germany (with offices in New York and Munich)
- **Founded**: 2018
- **Founders**: Malte Kosub & Stefan Ostwald

## Core Business
- Primary industry/industries: Enterprise AI, Customer Service / Contact Center Automation
- Target customers: B2B, enterprise (sectors include insurance, travel, retail, financial services, utilities, healthcare, media, IT)
- Mission or purpose statement: “Transform every interaction into a seamless, personalized, preemptive experience that deepens over time.”

## Products & Services
- **AI Agent Management Platform**: A unified SaaS platform that orchestrates the full lifecycle of AI agents – design, test, scale, optimize – for high‑volume, high‑stakes customer conversations. Capabilities include real‑time translation (97% accuracy), workload reduction (up to 90% at switchboard), NPS increases (179%), and staff phone time reduction (60%). Supports use cases like scheduling, refunds, and recommendations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total raised USD $562.16M (latest funding round: Series D‑II)
- **Notable Investors/Partners**: General Catalyst, Durable Capital, Altimeter, EQT Ventures, Mosaic Ventures, G Squared, Senovo, Newion, H14, SAP. Angel investors include former Stripe, Databricks, Microsoft, Celonis, Datadog, Personio executives, and German football legends Mario Götze & Bastian Schweinsteiger.
- **Growth Signals**: 400+ employees, 48 nationalities, 3 offices (Berlin, Munich, New York). Serves global brands such as Allianz, Booking.com, IKEA, and BarmeniaGothaer. Described as “one of the fastest‑growing AI companies in the world.”

## Competitive Advantages
- Enterprise‑grade compliance and security: ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1 & 2, PCI DSS, HIPAA, DORA.
- Deep voice expertise and high accuracy in real‑time translation (97%).
- Full lifecycle orchestration (design → test → scale → optimize) in one unified platform.
- Proven ROI metrics (90% workload reduction, 179% NPS lift) anchored by real customer case studies.

## Strategic Focus
- Deepening customer loyalty through preemptive, personalized AI‑driven interactions.
- Expanding global footprint (especially US market with New York office and remote roles).
- Building strong partner ecosystem (e.g., SAP integration, partner success teams).

## Why Work Here
- Culture of inclusion: Employee Resource Groups (Women of Parloa, Pride @ Parloa, Foodies, Pets) encourage authentic self‑expression.
- Benefits include USD $1,500 training budget, mental health offering, gym offerings, health insurance, mobility & flexibility.
- Global hybrid/remote flexibility: offices in Berlin, Munich, New York, London, plus remote roles in Germany, UK, and USA.
- Career development focus: “Experience Matters” and “Shape the Future of AI” are core value themes.
- Engineering culture: Tackle real‑world challenges at scale with agentic AI, working with customers like Allianz and Booking.com.

## Sources
1. [parloa.com](https://www.parloa.com/)
2. [parloa.com/about-us](https://www.parloa.com/about-us/)
3. [parloa.com/careers](https://www.parloa.com/careers/)
4. [cbinsights.com](https://www.cbinsights.com/company/parloa)
5. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/parloa)

## Other roles at Parloa

- [EMEA Senior Product Marketing Manager](https://feeny.ai/job/emea-senior-product-marketing-manager-parloa-berlin-a6rcm5yb7sqs) — Berlin, Germany / London, United Kingdom / Munich, Germany / Remotely in, Germany
- [Manager, Agent Architecture](https://feeny.ai/job/manager-agent-architecture-parloa-berlin-zadpgrjvn8na) — Berlin, Germany / London, United Kingdom
- [Manager, Forward Deployed Engineering](https://feeny.ai/job/manager-forward-deployed-engineering-parloa-berlin-t2jqc4jz4pmm) — Berlin, Germany / London, United Kingdom / Munich, Germany / Remotely in, Germany / Remotely in the, United Kingdom
- [Senior Forward Deployed Engineer (France)](https://feeny.ai/job/senior-forward-deployed-engineer-france-parloa-paris-pcjsgnn66gdn) — Paris, France
- [Partner Sales Manager - Technology](https://feeny.ai/job/partner-sales-manager-technology-parloa-new-york-6e2tp231r3d4) — New York, NY
- [Senior Enterprise Engagement Manager - CEE](https://feeny.ai/job/senior-enterprise-engagement-manager-cee-parloa-berlin-v06m41s9xyz9) — Berlin, Germany / Munich, Germany / Remotely in, Germany
- [Junior Accountant, Accounts Payable](https://feeny.ai/job/junior-accountant-accounts-payable-parloa-berlin-r2dkytf01fbw) — Berlin, Germany
- [Senior Frontend Platform Engineer](https://feeny.ai/job/senior-frontend-platform-engineer-parloa-berlin-zfc8jvnwax2s) — Berlin, Germany
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- [Deal Desk Manager](https://feeny.ai/job/deal-desk-manager-parloa-berlin-p87hxspzsysa) — Berlin, Germany