---
title: 'Forward Deployed Engineer Intern at Lorikeet'
canonical: 'https://feeny.ai/job/forward-deployed-engineer-intern-lorikeet-sydney-evw4e84jzfae'
type: 'job'
last_seen: '2026-10-29'
---

# Forward Deployed Engineer Intern at Lorikeet

- **Company:** Lorikeet
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.ashbyhq.com/lorikeet/62f54845-4529-4562-aa9b-24a95c46b0c0

## Job description

## About Us

Lorikeet is redefining what customer support looks like — and we're just getting started.

We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do.

We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes.

Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters.

If you want to build something that genuinely changes how businesses and customers interact — this is the place.

## About the role

Our Forward Deployed team works between our customers and our product. They take a customer’s whole support operation (the tickets, the systems, the policies) and turn it into AI agents that resolve real customer queries in production. As an FDE intern, you’ll be part of that team from day one, not on a side project. The workflows you build will go live and handle real conversations for some of the largest fintech and healthtech companies in the US and Australia. You’ll have close support from the team and real ownership of the work you take on.

Day to day, you’ll:

- Dig into customers’ support tickets and data to find where AI can fully resolve queries, and where it can’t yet
- Build, test, and refine AI workflows from first draft through to production
- Help connect workflows to customer systems through APIs, and test integrations before they go live
- Join customer calls, share what you’ve found, and own defined parts of an implementation
- Use Claude Code and other AI tools to speed up analysis, build internal tooling, and improve how the team works

You’ll leave knowing how AI agents are deployed end to end at scale in regulated industries. You’ll also have hands-on skills in workflow design, API integrations, testing and evaluation, and LLM fundamentals, and experience turning a customer’s messy real-world problem into a working solution.

We’d love to talk if you

- Are curious and learn fast. You pick up new tools quickly and enjoy figuring things out.
- Are technically confident. You don’t need to be a software engineer, but you’re comfortable reading API docs and working with data.
- Sweat the details. You notice when something’s off, ask good questions, and follow through.
- Communicate clearly with technical and non-technical people alike.
- Are genuinely interested in AI. It’s a bonus if you’ve experimented with LLMs or built something with AI tools on your own.

What's unique about this opportunity?

A culture that's genuinely different. Low ego, high trust, no tolerance for talented jerks. We work efficiently, keep hours flexible, and actually mean it — because life outside work matters. We're committed to building a diverse team and actively encourage applicants from underrepresented backgrounds. We care far more about user obsession and eagerness to learn than traditional credentials.

A front-row seat to building something meaningful. We're Series A and moving fast. You'll have real scope to shape the product and the company — not just execute someone else's vision.

Performance recognized in real time, not on a calendar. Promotions happen when you're ready — leadership meets every six weeks specifically to identify and recognize strong performers, so you're never waiting for an arbitrary review window to move up.

We're AI-native, and we'll make you AI-native too. Every person at Lorikeet uses AI in their day-to-day work (current favourite: Claude Code), with unrestricted access and no usage limits. You'll leave with skills that matter for the next decade of work.

Twice a year, the whole company flies to Hawaii. Headquartered in Sydney, with teams spanning the US and UK — which means getting everyone in the same place is something we invest in seriously. We spend the time hacking on ideas, building things together that wouldn't otherwise exist, and making memories that remind you why you joined a startup in the first place.

A recruitment process built on respect, not hoops. We keep it simple: a couple of informal chats to share our story and hear yours, followed by a paid ~two-day work trial. The work trial is genuinely the best part — you'll work on real problems alongside the actual team, get a true feel for how we operate, and we'll both come out of it knowing whether this is the right fit. No trick questions, no take-homes that disappear into a void. Just real work, done together.

If you're from an underrepresented background and don't tick every box, please reach out anyway. We know firsthand that diverse teams perform better, and we're proud that our team reflects a broad spectrum of identities and lived experiences.

## About Lorikeet

## Company Overview
- **One-liner**: Lorikeet provides an AI-powered customer concierge platform that resolves complex support issues end-to-end for regulated industries like fintech and healthtech.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States (with a globally distributed team and Australian roots)
- **Founded**: 2023
- **Founders**: Steve Hind and Jamie Hall

## Core Business
- **Primary industry**: AI customer support / customer experience automation
- **Target customers**: B2B – specifically fintechs, healthtechs, crypto marketplaces, and other regulated or complex businesses
- **Mission**: “To give every company the ability to deliver a universal concierge to their customers” – solving issues by knowing context and taking actions 24/7 via any channel.

## Products & Services
- **Concierge Agent**: An omnichannel AI agent that handles inbound and outbound support across voice, chat, email, SMS, and WhatsApp. It reads data, takes actions (e.g., refunds, account changes), and escalates when needed. Built with granular permissions and dynamic gating for compliance.
- **Coach Agent**: A quality assurance tool that measures performance across 100% of tickets (not just surveys) and provides insights for continuous improvement – works for AI, human, and hybrid teams.
- **Platform integrations**: Connects with Zendesk, Stripe, internal APIs, MCP, webhooks, and knowledge bases to execute workflows and personalize responses.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of $49.0M (as of latest round)
- **Funding History**:
  - Seed (Oct 2024): $5.0M led by Square Peg Capital
  - Seed (Feb 2025): $9.0M led by Blackbird Ventures
  - Series A (Sep 2025): $35.0M led by QED Investors (8 investors)
- **Notable Investors**: QED Investors, Blackbird Ventures, Square Peg Capital
- **Growth Signals**: 74 employees (+167.6% YoY); team spans Australia, US, and UK; hires from Stripe, Google, Atlassian, Canva, Dovetail; expanding globally with offices in Sydney, San Francisco, New York, and London.

## Competitive Advantages
- **Action-focused AI**: Unlike typical “help center summary” chatbots, Lorikeet’s agents can execute multi-step actions (e.g., process refunds, coordinate with doctors) within strict compliance guardrails.
- **Regulatory readiness**: Purpose-built for fintech and healthtech with transparent reasoning, full audit trails, and deterministic safety controls.
- **Omnichannel depth**: Seamless handoff across voice, chat, email, SMS, and WhatsApp with full context retention.
- **Outcome-based pricing**: Pricing tied to resolution, aligning incentives with customer success.

## Strategic Focus
- **Deepening platform capabilities**: Expanding proactive, personalized engagement that blurs lines between support, lifecycle marketing, and software experiences.
- **Global scaling**: Building a multi-geo, multi-timezone team to serve a growing international customer base.
- **Enterprise partnerships**: Offering forward-deployed engineering and dedicated support for scale customers.

## Why Work Here
- **Culture**: Emphasizes agency, empowerment, conviction, accountability, and “being truly excellent to each other” – no tolerance for brilliant jerks.
- **Remote/hybrid**: Globally distributed team with Australian roots; remote-friendly with offices in Sydney, San Francisco, New York, and London.
- **Team**: Founders from Stripe/Watershed (Steve Hind) and Google Brain (Jamie Hall). Team includes alumni from Stripe, Google, Dropbox, Atlassian, Canva, Bain, BCG.
- **Engineering focus**: Building at the AI research frontier (LaMDA/Meena lineage) applied to real-world customer problems.
- **Growth**: High velocity, early-stage company with significant ownership and impact opportunities.

## Sources
1. [Lorikeet Homepage](https://www.lorikeetcx.ai/)
2. [Lorikeet Careers Page](https://www.lorikeetcx.ai/careers)
3. [Lorikeet About Page](https://www.lorikeetcx.ai/about)
4. [Lorikeet LinkedIn](https://www.linkedin.com/company/lorikeetcx)
5. [Lorikeet Product Overview](https://www.lorikeetcx.ai/product)
6. [Lorikeet Jobs on Ashby](https://jobs.ashbyhq.com/lorikeet)

## Other roles at Lorikeet

- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-lorikeet-new-york-3kk8w2pnk1ka) — New York, NY
- [Mid-Market Account Executive](https://feeny.ai/job/mid-market-account-executive-lorikeet-united-states-0t3x327kj71m) — United States
- [Forward Deployed Product Manager](https://feeny.ai/job/forward-deployed-product-manager-lorikeet-united-states-mayc3ygtzxb5) — United States
- [Senior Forward Deployed Product Manager](https://feeny.ai/job/senior-forward-deployed-product-manager-lorikeet-new-york-yzra51mwbyg0) — New York, NY
- [Senior Forward Deployed Product Manager](https://feeny.ai/job/senior-forward-deployed-product-manager-lorikeet-united-states-n6phm0k7dexr) — United States
- [Forward Deployed Product Manager](https://feeny.ai/job/forward-deployed-product-manager-lorikeet-new-york-g1bdrvksc6nz) — New York, NY
- [Demand Generation](https://feeny.ai/job/demand-generation-lorikeet-united-states-j943cnf97b9q) — United States
- [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-lorikeet-new-york-05e2bgtz3d5t) — New York, NY
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-lorikeet-sydney-7yycbh6t6bfw) — Sydney, Australia
- [Account Executive](https://feeny.ai/job/account-executive-lorikeet-united-states-mtjmwa51ezrr) — United States