--- title: 'Forward Deployed Engineer, Managed Services at Outreach' canonical: 'https://feeny.ai/job/forward-deployed-engineer-managed-services-outreach-hyderabad-4zzvmjszfx8c' type: 'job' last_seen: '2026-10-17' --- # Forward Deployed Engineer, Managed Services at Outreach - **Company:** Outreach - **Location:** Hyderabad, India - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-18 - **Last confirmed live:** 2026-10-17 - **Apply:** https://jobs.lever.co/outreach/13e953ce-8527-436c-be6c-55d3b659dd60 ## Job description ## About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ## About the Team Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends. Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals. ## The Role You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption. You'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time. The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes. You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services. Key Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction. Location: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours. Working Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided). Your Daily Adventures Will Include: - Build, configure, and tune new AI Agents (Revenue, Deal, Research, Conversation, Forecasting) beyond initial implementation to expand automation and drive credit consumption - Design and manage context-aware prompts for each customer's AI Agent use cases - Be the subject matter expert on Outreach's AI Agents and embed them into customer workflows and sales processes - Apply and refine agent playbooks, prompt libraries, and implementation frameworks so the practice grows without losing consistency - Manage configuration for onboarded customers: identify gaps and opportunities, then design, configure, and troubleshoot solutions in real time as their needs evolve - Train client admins and keep them current on platform use, best practices, and functionality - Be the Outreach Admin's main point of contact and trusted advisor, and surface value and risk before they ask - Partner with GTM Account Teams on expansion, renewal, and delivery needs, and share client health insights - Resolve escalations and at-risk accounts fast; share trends with your Practice Manager to prevent repeat issues - Stay current on Generative AI and LLM developments relevant to Outreach's Agents - Track your KPIs and adjust quickly to stay on target - Mentor and share knowledge with fellow consultants Our Vision of You: - 3-5 years in a technical, customer-facing role at a mid-to-large business, ideally SaaS - Technical and AI fluency with Outreach or a comparable SaaS platform: you configure and apply the AI features yourself - Experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to real sales workflows - Proven ability to influence AI and technology adoption inside customer organizations and turn new capabilities into solutions for real business problems - Track record hitting utilization, consumption, or renewal-linked KPIs - ## Experience building trust and client relationships remotely - Handles tight deadlines and multiple concurrent engagements - Self-starter, comfortable with ambiguity and autonomy, quick to pick up complex concepts - Passionate about solving client problems and turning customer vision into results in the product - Sharp written and verbal communicator - Embodies our core values: Trusted Advisor, Win as One Team, and Take Ownership Preferred Qualifications: - Background in Sales strategy, renewals, or account expansion is a plus - Knowledge of sales processes such as lead generation, pipeline management, and KPIs - Experience with the software delivery lifecycle or application implementation - Skilled at coaching others on sales process best practices - Skilled at learning a customer's business strategy, processes, and solutions - Experience delivering Managed Services at a software company ## Why You’ll Love It Here ● Highly competitive salary ● 25 days annual vacation time + sick time and casual leave ● Group medical policy coverage available to employees and up to 5 eligible family members ● OPD benefit covered up to INR 10,000 ● Life insurance and personal accident insurance at 3x annual CTC ● 26 weeks of maternity leave pay, and 15 days of paternity leave pay ● Opportunity to be part of company success via the RSU program ● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military ● Employee referral bonuses to encourage the addition of great new people to the team ● Fun company and team outings because we play just as hard as we work Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. ## About Outreach ## Company Overview - **One-liner**: Outreach provides an agentic AI platform for revenue teams to automate prospecting, deal management, forecasting, coaching, and account expansion. - **Entity Type**: Private (Series G, $489M total funding) - **Headquarters**: Seattle, Washington, United States - **Founded**: 2014 - **Founders**: Four founders (names not specified in available sources) ## Core Business - **Primary industry**: Revenue orchestration / Sales engagement platform powered by agentic AI. - **Target customers**: B2B enterprise sales, customer success, and revenue teams. Clients include Databricks, SAP, Siemens, and Verizon. - **Mission/purpose**: “We help our customers change the world” by delivering the only complete agentic AI platform that automates workflows and frees sellers to focus on strategic conversations. ## Products & Services - **Outreach AI Agents**: AI teammates that handle prospecting, deal inspection, risk flagging, and action prioritization across every account and deal. - **Outreach Omni**: A universal conversational agent that lets sellers ask questions and take action across accounts, opportunities, prospects, and meetings from in-app, mobile, or Slack. - **Outreach MCP**: A connectivity layer that lets information and actions flow freely across the GTM stack, enabling faster execution and agentic workflows. - **Intelligent Workflow Automation**: Pre-built, ready-to-run workflows for core sales motions with a visual canvas for configuration. - **Conversation Intelligence**: Surface insights from calls to spot coaching opportunities and improve team performance. - **AI-Assisted Forecasting**: Reduce prep time and improve accuracy with AI modeling that validates calls and drives revenue predictability. ## Market Standing - **Valuation/Market Cap**: $4.4 billion valuation after Series G financing (as of latest round). - **Key Metric**: Annual revenue of $154.7 million (LinkedIn estimate). - **Total Funding**: $489M across 14 rounds. - **Notable Investors/Partners**: Backed by Sands Capital, Salesforce Ventures, Lone Pine Capital, Spark, DFJ, Trinity, Mayfield. - **Growth Signals**: 775 employees (spread across 28 countries), 5 office locations (Seattle, Prague, Atlanta, Hyderabad, plus UK), growing customer base of large enterprises, and active hiring for Director of Applied Science, Senior Technical Program Manager, and other roles. ## Competitive Advantages - **Agentic AI focus**: One platform that covers the entire revenue lifecycle (prospecting, deal management, forecasting, coaching, expansion) with AI agents that act as teammates. - **Enterprise-grade security & governance**: Encryption, SSO, role-based access, configurable agent controls, and full audit trails. - **Large, loyal customer base**: World-leading enterprises like Databricks, SAP, Siemens, and Verizon trust Outreach. - **High valuation and strong investor backing**: $4.4B valuation signals market confidence and resources for continued innovation. ## Strategic Focus - Deepening AI capabilities across all revenue motions (AI agents, Omni, MCP) to automate more workflows and increase productivity. - Expanding global footprint (offices in EMEA and APAC) and hiring senior technical talent (Applied Science, TPM, Solutions Consultants). - Driving adoption of agentic AI among enterprise revenue teams, with a focus on governance and trust. ## Why Work Here - **Culture**: Described as a “proud paradox” – balancing explosive growth with unwavering values. Emphasis on agility, high standards, ownership, and doing the right thing. Employees are expected to own their business and are never bored. - **Work locations**: Headquarters in Seattle (333 Elliott Ave W), plus offices in Prague, Atlanta, and Hyderabad. Distributed workforce across 28 countries. Hybrid/remote policy not explicitly stated but multiple office locations and global team suggest flexibility. - **Benefits**: Parental leave with extended PTO for both parents, 401k, and a focus on work-life balance. - **Engineering culture**: Opportunities to work on cutting-edge AI/ML (Knowledge Graphs, Applied Science), large-scale platform engineering, and revenue intelligence. Open roles include Director of Applied Science, Senior Technical Program Manager, and Senior Applied Scientist. ## Sources 1. [Outreach Careers Page – Job Listings](https://jobs.lever.co/outreach) 2. [Outreach – Working at Outreach](https://www.outreach.ai/company/working-at-outreach) 3. [Outreach – About Page](https://www.outreach.ai/company/about) 4. [Outreach LinkedIn Profile](https://linkedin.com/company/outreach-saas) 5. [Outreach – Homepage](https://www.outreach.ai/home) ## Other roles at Outreach - [Senior Sales Operations Manager](https://feeny.ai/job/senior-sales-operations-manager-outreach-seattle-va2d7e2sv09p) — Seattle, WA - [Director of Applied Science and Engineering - Knowledge Graphs & AI](https://feeny.ai/job/director-of-applied-science-and-engineering-knowledge-graphs-ai-outreach-wr6wnpy6awac) — Hyderabad, India - [Senior Forward Deployed Engineer, Managed Services](https://feeny.ai/job/senior-forward-deployed-engineer-managed-services-outreach-hyderabad-js1b5v4m1796) — Hyderabad, India - [Senior Technical Consultant](https://feeny.ai/job/senior-technical-consultant-outreach-united-states-cqhh8kfxv0t2) — United States - [Senior GTM AI Advisor, EMEA](https://feeny.ai/job/senior-gtm-ai-advisor-emea-outreach-london-wmx78x77cmhq) — London, United Kingdom - [Senior Global Rewards Analyst](https://feeny.ai/job/senior-global-rewards-analyst-outreach-united-states-1a1mdy57062h) — United States - [Senior GTM Enablement Manager](https://feeny.ai/job/senior-gtm-enablement-manager-outreach-united-states-yjqqgkpf0wy6) — United States - [Senior Contracts and Legal Operations Manager](https://feeny.ai/job/senior-contracts-and-legal-operations-manager-outreach-united-states-e2sv3znqs98m) — United States - [Senior Professional Services Consultant](https://feeny.ai/job/senior-professional-services-consultant-outreach-united-states-05rec5r7yvv5) — United States - [Senior Financial Analyst](https://feeny.ai/job/senior-financial-analyst-outreach-seattle-q40vd3egxey5) — Seattle, WA