---
title: 'Forward Deployed Engineer at Titan'
canonical: 'https://feeny.ai/job/forward-deployed-engineer-titan-san-francisco-xcdm2zzssk6c'
type: 'job'
last_seen: '2026-10-18'
---

# Forward Deployed Engineer at Titan

- **Company:** Titan
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/titan-msp/e9bc8401-f5aa-4a26-b735-e5dd65d9fcb5

## Job description

## About Titan

Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7. In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Amazon, Harvard, Stanford, and MIT. Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.

## About the team

Titan's Forward Deployed Engineering team works with our partners and customers to put AI agents into production across their operations. We sit at the intersection of partner delivery and core platform engineering.

## About the role

Forward Deployed Engineers lead Titan deployments end to end with our MSP and enterprise partners. You own discovery, scoping, the build, and the production rollout, working directly with partner IT teams. You'll architect integrations, write production code, and deploy agents at scale, then sit with customer and partner leadership to shape business outcomes and strategy. You own and measure success by adoption in production, measurable impact on customer and partners' operations, and field feedback that evolves our platform and agents. You work closely with other engineers, Operations, Product, and GTM. This role is based in San Francisco or New York City, in office.

In this role you will

- Own technical delivery across partner and customer deployments, from first integration to stable production
- Define the problems needing solving in each deployment and scope what to build to solve them
- Build performant and reliable agents, integrations, and systems each deployment needs
- Embed with portfolio teams and customers, understand how they work, and drive adoption of the tools you build
- Architect and build the high-quality software systems that power Titan's core platform
- Turn what works in one deployment into tools, playbooks, and building blocks the next one can reuse

You might thrive in this role if you

- Bring 3+ years of experience in engineering or technical deployment, including customer-facing work
- Have owned and shipped complex systems in ambiguous, fast-moving environments
- Take extreme ownership of problems and delivery
- Write and review production-grade code in TypeScript, Python, or a comparable stack
- Have built or shipped LLM-powered systems and know how model behavior shapes the product experience
- Communicate clearly with engineers, customers, and partner stakeholders
- Bonus: experience in IT operations, MSPs, or infosec

## About Titan

## Company Overview
- **One-liner**: Titan is an AI holding company that acquires IT service firms and supercharges them with a vertically integrated augmented AI platform to redefine IT service delivery.
- **Entity Type**: Private (Series A)  
- **Headquarters**: New York, New York, United States  
- **Founded**: 2024  
- **Founders**: Saurin Patel (CEO) and David Heffernan (CTO) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it)

## Core Business
- **Primary industry**: IT services – Managed Service Providers (MSPs) augmented by AI  
- **Target customers**: B2B – primarily mid-to-large enterprises in financial services, private equity, hedge funds, wealth management (via acquired MSP RFA)  
- **Mission or purpose statement**: To transform IT service quality by combining AI augmentation with human expertise, enabling MSPs to scale with the efficiency of a tech company rather than a traditional services business – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it)

## Products & Services
- **Augmented AI Platform**: An AI-native platform that automates service desk tasks (ticket triage, license assignments, permissions, escalation), provides predictive failure analysis, and empowers technicians with AI agents to handle complex issues faster. Built to work across multiple MSP stacks and integrate with various systems.  
- **Acquisition & Growth Platform**: Strategic capital and operational support for acquired MSPs—including AI deployment, new prospect sourcing, funnel optimization, pricing tuning, and retention improvement.  
- **AI-Native Service Desk**: A managed service offering delivered through Titan’s own service desk engineers, powered by the platform, serving clients of acquired MSPs.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company)  
- **Key Metric**: Total Funding – $74M (Series A, September 2025)  
- **Notable Investors / Partners**: Lead investor **General Catalyst**; Strategic advisors **Jason Magee** (former CEO of ConnectWise, now CEO of Cynet) and **Bob Guilbert** (former COO of Eze Castle Integration) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it)  
- **Growth Signals**: Headcount grew **+312.5% YoY** (to 17 employees, per LinkedIn); launched public with $74M funding and first acquisition of **RFA** (a 35-year-old MSP serving 400+ financial services clients, processing ~100,000 IT tickets per year) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it), [LinkedIn](https://www.linkedin.com/company/titanmsp)

## Competitive Advantages
- **Vertically integrated “full-stack” AI + services**: Unlike traditional platform MSPs that are PE roll-ups, Titan builds the AI platform first, then acquires MSPs to deploy it, owning the entire customer experience.  
- **Top-tier AI engineering DNA**: Co-founders include ex-Scale AI and ex-Two Sigma talent, building custom AI agents optimized for IT operations.  
- **Flexible AI architecture**: The large-language-model-based agent platform adapts to existing MSP toolchains without requiring full stack standardization.  
- **MSP industry expertise via advisors**: Veteran leaders from ConnectWise and Eze Castle Integration provide deep channel knowledge.

## Strategic Focus
- Continue acquiring complementary MSPs (especially those with vertical specialization or scale) to grow a single, AI-powered services organization.  
- Expand the AI platform’s capabilities beyond service desk into proactive monitoring, security operations, and automated remediation.  
- Maintain a “high-touch” engineering culture that combines research-grade AI with real-world IT operations.

## Why Work Here
- **Culture & engineering philosophy**: “Build on the frontier of AI augmented services” – Titan operates like a startup in engineering caliber, focusing on solving hard problems in IT automation (LLM agents, predictive analytics). Small team with direct impact.  
- **Work environment**: In-office workspace headquartered at 44 W 18th St, New York, NY. Emphasis on collaborative, on-site work.  
- **Talent pool**: Employees come from top tech firms (Scale AI, Two Sigma, Hightouch, Beyond Identity) and consulting backgrounds (Deloitte).  
- **Growth opportunity**: Rapidly scaling (+312% YoY headcount); roles include Forward Deployed Engineer, Software Engineer, Agent Product Manager, and Head of Marketing/Growth.  
- **Notable perks**: Not detailed publicly, but the company offers equity in a well-funded ($74M) AI startup from a top-tier VC.

## Sources
1. [CRN – Titan Scores $74M Funding](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it)
2. [LinkedIn – Titan Company Profile](https://www.linkedin.com/company/titanmsp)
3. [Titan Official Website](https://titanmsp.ai/)
4. [Titan Careers Page (Built In)](https://builtin.com/company/titan-titanmspai)
5. [Titan Careers (Ashby)](https://jobs.ashbyhq.com/titan-msp)

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