--- title: 'Forward Deployed Product Manager at Neon Health' canonical: 'https://feeny.ai/job/forward-deployed-product-manager-neon-health-san-francisco-ay33fxvgkycn' type: 'job' last_seen: '2026-09-13' --- # Forward Deployed Product Manager at Neon Health - **Company:** Neon Health - **Location:** San Francisco, CA - **Compensation:** $121k–$186k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-09-02 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/neon-health/0609b6af-5287-4c60-afdb-660d3a53b795 ## Job description ## TLDR Come own how enterprise customers adopt, integrate, and scale Neon’s AI automation platform. You’ll lead technical implementations, design and improve customer workflows, diagnose root-cause issues, and translate requirements between customers and engineering. Ideal candidates bring strong analytical and technical problem-solving skills, thrive in ambiguity, and have experience operating in hybrid product + customer-facing roles. About us: join the team making life-saving drugs accessible The crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials. Over 50% of critical prescriptions are abandoned due to: - Cost barriers: Patients with high copays are 5x more likely to abandon treatment - Insurance maze: Complex prior authorizations block access - Logistical challenges: Coordinating medical visits for treatments Our solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance. Join our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need—not bureaucracy or financial constraint. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises. Why join Neon? - Frighteningly ambitious: We’re not just idealists. We’re seasoned builders. On a mission to build a $200B+ company—on the scale of Palantir or ServiceNow—serving the largest healthcare enterprises. - Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers. - Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution. - Powerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections. - Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes. - Career acceleration: Join early and grow rapidly with us as we scale toward category dominance in healthcare automation. What’s unique about working here? Mission-driven capitalists We’re a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives. Working like athletes Like athletes, we are constantly honing our craft to produce our best possible work. We work with intention and humility. We support and challenge each other to be our best selves. And as a team, we achieve goals together that would be impossible alone. Jobs To Be Done Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform. Operate as the connective tissue between customer workflows, engineering, and product. - Own the relationship: Build trust and act as the primary point of contact for customer stakeholders, from operators to executives. - Translate customer needs into technical specs: Rigorously map workflows, translate needs into technical requirements, and proactively identify edge cases. - Drive implementations: Hand-hold customers through onboarding and integration. - Diagnose issues: Investigate edge cases, uncover root causes, and work with engineering to resolve system or workflow challenges. - Manage programs: Track timelines, risks, and dependencies across multiple complex initiatives. - Expand usage: Identify opportunities to deepen customer adoption and drive additional value through new workflows and capabilities. Product Manager DNA with Strong Customer-facing Skills Traits of a high-performing Neon Health Forward-Deployed PM: - Systems thinker: Can break down complex workflows and reason clearly about processes, dependencies, and edge cases. - Technical curiosity: Comfortable digging into AI-driven workflows, understanding how agents behave, and learning enough technical detail to troubleshoot. - Strong analytical horsepower: “Scary smart,” structured, and able to solve ambiguous, multi-layered problems. - Execution excellence: Manages ~20+ workstreams, drives clarity, and delivers consistently. - Trusted advisor: Builds credibility with executives while managing detailed, hands-on implementation work. - High agency: Independent operator who can push through ambiguity and keep programs moving without handholding. ## Experience We’re looking for someone who has excelled in roles such as: - Product Manager, Forward-deployed engineer, Strategy & business consultant - Experience navigating complex workflows, ideally in SaaS or automation platforms. - Track record of leading implementations, technical onboarding, or product rollout programs. - Strong presence with enterprise stakeholders: can influence, align, and communicate clearly. - Bonus: experience in consulting, data-heavy operational environments, or technical product roles. Required Tools You will be expected to leverage modern SaaS and collaboration tools: - Project management platforms (Notion, Asana, Jira, etc.) - Communication & CRM (Slack, Zoom, Salesforce, HubSpot) - Analytics and reporting (Excel/Sheets, BI tools) - Comfort learning new SaaS tools and light automation as needed Join Us Neon is building the automation platform for enterprises. We’re profitable, backed by top investors, and growing fast with 7+ figure contracts. Apply today to join a rocket ship redefining enterprise automation and ensuring patients get life-saving medications when they need them. Please note: Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available for this position. Title Keywords: Product Manager, Customer Success Manager, Strategic Account Manager, Forward Deployed Engineer, Enterprise Sales Engineer, Technical Account Manager, Technical Program Manager, Technical Project Manager, Project Manager, Solutions Architect. ## About Neon Health ## Company Overview - **One-liner**: Neon Health provides an AI-powered digital workforce that automates complex patient access workflows for healthcare enterprises, including benefit verification, prior authorization, and financial assistance enrollment. - **Entity Type**: Private (Seed stage) - **Headquarters**: San Francisco, California, United States - **Founded**: 2023 - **Founders**: Harry Bleyan (Cofounder & CTO), Stedman Hood (Co-founder) ## Core Business - **Primary industry/industries**: Healthcare IT, Healthcare Services, Artificial Intelligence - **Target customers**: B2B – Large pharmaceutical companies and healthcare enterprises - **Mission or purpose statement**: To make life-saving drugs accessible by eliminating the administrative and financial barriers that block patient access to critical care. ## Products & Services - **AI Digital Workforce for Patient Access**: A suite of modular AI workers that automate the most resource-intensive workflows in patient access. Capabilities include: - **Eligibility & Benefit Verification**: Automated real-time checks against payer portals and phone systems. - **Prior Authorization**: Full lifecycle automation—form submission, follow-up, and status tracking. - **Financial Assistance Enrollment**: Pre-qualifying and enrolling patients in Patient Assistance Programs (PAP) and foundation support at scale. - **Patient Onboarding & Care Coordination**: AI concierge for scheduling, education, and logistics. - **Adherence Support**: Automated refill reminders, barrier detection, and patient re-engagement. - **Denial & Appeals Management**: Identification, appeal letter generation, and escalation. - **Adverse Event Intake**: Detection, triage, and documentation across channels. - **Modular AI Stack**: Built from modular components (Voice AI, Web Portal Automation, Rules Engine, SMS/Fax/Email, Predictive Scheduling) that are assembled into custom solutions for each client. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding — **$6.0M** (Seed round, announced 2025-10-02) - **Notable Investors/Partners**: Led by **NFX** (elite Silicon Valley VC backing unicorns like DoorDash and Lyft), with strategic healthcare investors. - **Growth Signals**: - Went from initial idea to **7+ figure customer contracts in just 4 months** in an industry with typical 12-18 month sales cycles. - The company is **profitable** and reports full payback on its AI workforce within 8 weeks for clients. - Claims to automate up to **98% of calls** and deliver results **80% cheaper** than manual processes. - Headcount grew **+71.4% YoY** (to ~10 employees as of mid-2025). ## Competitive Advantages - **Modular, not a black box**: AI capabilities are built as modular components (voice, portal automation, rules engines) that can be combined to create bespoke solutions tailored to each client’s exact workflows. - **True partnership model**: The company embeds alongside client teams, refining performance and driving continuous operational improvement—not a "deploy and disappear" product. - **Founding team pedigree**: Built by exited founders, YC & MIT alum, and ex-Tesla/ex-Google engineers. - **Speed of execution**: Achieved enterprise traction in months, not years, in a notoriously slow-moving industry. ## Strategic Focus - **Category dominance**: The company is on a mission to build a **$200B+ company** on the scale of Palantir or ServiceNow, serving the largest healthcare enterprises. - **Agentic AI at scale**: Focused on pushing the frontier of autonomous AI workers that can handle complex, multi-step healthcare workflows with human-in-the-loop escalation for edge cases. - **Continuous product refinement**: The company prioritizes frequent offsites and intense in-person collaboration to ship product rapidly. ## Why Work Here - **Culture**: Described as "frighteningly ambitious" and "mission-driven capitalists." The team values intense camaraderie and working like "athletes" in their functional domains. - **Work Policy**: **In-person in downtown San Francisco.** The company explicitly states remote work is not for them. They believe in-person collaboration is optimal for modern knowledge work. - **Offsites**: The team spends **one week every month** offsite in beautiful locations like Tahoe, Squamish, Mendocino, and Monterey—combining intense product shipping with outdoor activities (climbing, swimming, surfing). - **Career Acceleration**: Early-stage employees have the opportunity to grow rapidly with the company as it scales toward category dominance. - **Impact**: Work directly at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes. ## Sources 1. [neonhealth.com](https://neonhealth.com/) 2. [neonhealth.com/careers](https://neonhealth.com/careers) 3. [linkedin.com/company/neonhealthdotcom](https://www.linkedin.com/company/neonhealthdotcom) 4. 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