---
title: 'Founder''s Office at Kastle'
canonical: 'https://feeny.ai/job/founder-s-office-kastle-san-francisco-cfysxyhxtfnp'
type: 'job'
last_seen: '2026-09-05'
---

# Founder's Office at Kastle

- **Company:** Kastle
- **Location:** San Francisco, CA
- **Compensation:** $150k–$210k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-07
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/kastle/c5c00613-dba1-4683-9c26-869b95b96aff

## Job description

## ABOUT KASTLE

Kastle is building the AI employee for consumer lending. We work with some of America's largest banks and mortgage lenders, helping them scale their contact center and compliance operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience during the biggest financial decisions of their lives. We've processed over $1 billion in transactions and are backed by Y Combinator and Commerce Ventures. If you are interested in building AI that is applied in the real world where precision, reliability, and performance matter and redefine access to credit across the world, apply below.

## ABOUT THE ROLE

You'll sit in the Founder's Office and act as force-multiplier to the CEO and leadership team. This is not a coordination role — this is an execution role. You'll take ambiguous, cross-functional problems (GTM, product ops, customer delivery, hiring, internal cadence) and drive them to crisp plans, clear owners, and shipped outcomes.

## WHAT YOU'LL DO

## CEO & FOUNDER ENABLEMENT

- Own the CEO's operating cadence: weekly priorities, KR tracking, meeting hygiene, decision logs, follow-ups.
- Turn leadership conversations into action: write crisp memos, capture decisions, assign owners, drive closure.
- Prepare internal and external meetings: briefs, stakeholder maps, agendas, talking points, post-meeting execution.

## STRATEGIC & CROSS-FUNCTIONAL EXECUTION

- Run special projects across Product, Engineering, Sales, and Customer Success — often simultaneously.
- Build lightweight systems: dashboards, templates, playbooks, and operating routines that scale.
- Drive 0→1 initiatives: customer onboarding plans, KPI frameworks, pricing analyses, process redesigns.

## GTM & CUSTOMER DELIVERY OPS

- Support enterprise deal execution: proposal/SOW hygiene, pricing models, redline coordination, mutual action plans.
- Create customer-ready artifacts: exec updates, ROI/KPI reporting, launch comms, rollout plans.
- Own the details on high-stakes timelines: dependencies, risk flags, escalation paths.

## COMPLIANCE, QUALITY & GOVERNANCE

- Help operationalize compliance: tracking policy updates, QA workflows, audit-ready documentation, evidence collection.
- Stand up a Finance function from the ground up

## INTERNAL OPERATIONS

- Improve internal throughput: planning rituals, meeting structures, hiring process upgrades, tooling choices.
- Partner with Finance on budgeting, vendor management, and operational metrics as needed.

## WHAT SUCCESS LOOKS LIKE (FIRST 90 DAYS)

- You've built a reliable founder/leadership operating cadence: priorities, KPIs, decision logs, follow-up system.
- 2–4 cross-functional projects are moving faster because you're driving alignment and execution.
- Leadership is spending less time on coordination and more time on decisions.
- Customer launches and deliverables are cleaner: clearer owners, fewer surprises, tighter comms.

## WHO YOU ARE

- High-agency operator: you proactively diagnose problems and drive solutions end-to-end.
- Structured thinker: you write clearly, make crisp plans, and turn ambiguity into concrete next steps.
- Low ego, high standards: you do what it takes, and you care about quality.
- Fast learner: you can ramp quickly in complex, regulated domains.
- Trustworthy: you handle sensitive information with discretion.
- Comfortable with intensity: early-stage pace, shifting priorities, and high expectations.
- Founder energy: you're a past founder, or have ambitions of becoming one.

## PREFERRED BACKGROUND (NOT REQUIRED)

- 3–7 years experience in a demanding environment: startup ops, consulting, banking/fintech ops, product ops, investment/strategy, or founder-led roles.
- Prior work with enterprise customers and/or regulated workflows (finance, mortgage, insurance, healthcare).
- Strong writing: memos, project plans, customer updates, specs.

## SKILLS WE CARE ABOUT

- Project management (real execution, not just status updates)
- Exceptional written and verbal communication
- Analytical ability (Excel/Sheets, basic modeling, KPI design)
- Stakeholder management (execs and ICs, internal and external)
- Operational rigor (process, documentation, follow-through)

## HOW TO APPLY

Email rishi@kastle.ai with your resume or LinkedIn and a few sentences on the most operationally complex thing you've owned end-to-end.

## About Kastle

## Core Business
- **Primary industry**: Consumer lending / Mortgage servicing technology (Fintech)
- **Target customers**: FDIC-insured banks, independent mortgage banks (IMBs), and large consumer lenders (B2B, Enterprise)
- **Mission or purpose statement**: To help traditional financial services companies better interface with their customers by automating high-volume phone calls with compliant AI agents.

## Products & Services
- **Avery (Servicing Agent)**: AI voice agent that handles borrower inquiries, payment collection, escrow questions, and loss mitigation. Integrates with ICE’s MSP system.
- **Collections Agent**: Automates payment reminders, engages delinquent borrowers early, and recovers past-due accounts.
- **Compliance Agent**: Monitors and scores every interaction against regulations (FDCPA, TILA, UDAAP, RESPA, TCPA) for 100% QA coverage.
- **Loan Officer Assistant**: Qualifies new loan inquiries and automates pre-qualification calls.
- **Sentinel (QA & Compliance Agent)**: Real-time monitoring and automated scorecards for borrower calls and servicing documentation.
- **Agent Builder**: Allows lenders to turn SOPs into AI agents using natural language, with no-code configuration.
- **Platform features**: Omnichannel support (voice, SMS, email, chat), simulation testing, transparent observability, and integration with existing contact center, payment processor, and LMS systems.

## Market Standing
- **Valuation**: Not disclosed (private startup)
- **Key Metric**: Total funding of $510,000 (Pre-seed round led by Y Combinator, June 2024)
- **Notable Investors/Partners**: Y Combinator (lead), ICE Mortgage Technology (integration partner)
- **Growth Signals**:
  - Headcount: 10 employees (+66.7% YoY)
  - Won LendingTree’s 2024 Innovation Challenge (Nov 2024)
  - Featured in a16z’s February 2025 fintech newsletter on voice AI
  - Integration with ICE’s MSP servicing system (April 2026)
  - Most deployed AI voice agents in the mortgage industry (per website)
  - Active job postings: 8 positions, with 300% yearly increase in listings

## Competitive Advantages
- **Purpose-built for compliance**: Pre-trained on key lending regulations (FDCPA, TILA, UDAAP, RESPA, TCPA) with a proprietary Compliance Engine.
- **Enterprise-grade integrations**: Direct connectivity with ICE’s MSP (the dominant mortgage servicing system) and other core systems.
- **Fast time to value**: Go-live in days with out-of-the-box agents that map to existing workflows.
- **Transparent AI**: All responses are fully explainable with built-in reasoning, enabling audit-ready operations.
- **Battle-tested track record**: Claims to have the most deployed AI voice agents in the mortgage industry, with proven metrics (70% lower cost per call, 40% lower handle time, 90%+ CSAT).

## Strategic Focus
- Deepening integrations with core mortgage systems (e.g., MSP) to reduce friction for large lenders.
- Scaling the AI agent workforce across the full lending lifecycle (origination, servicing, collections, compliance).
- Expanding from voice to true omnichannel (SMS, email, chat) and adding more pre-built agent types.
- Growing the enterprise customer base among FDIC-insured banks and IMBs.

## Why Work Here
- **Culture**: Early-stage YC startup with a small, high-agency team (10 people). Founders have strong product/engineering backgrounds (Redfin, Verkada). Emphasis on building mission-critical AI for a regulated industry.
- **Work policy**: Based in San Francisco (185 Channel Street). Likely in-office given the early stage and need for close collaboration.
- **Notable perks/engineering culture**: Opportunity to work on proprietary inference technology, compliance engine, and real-time AI systems. Roles span applied AI, forward deployment, and product management. High ownership and impact from day one.
- **Growth trajectory**: Rapid headcount growth (66% YoY), multiple open roles, and strong market traction suggest significant career growth potential.

## Sources
1. [kastle.ai](https://www.kastle.ai/)
2. [ycombinator.com](https://www.ycombinator.com/companies/kastle)
3. [linkedin.com](https://www.linkedin.com/company/kastleai)
4. [cbinsights.com](https://www.cbinsights.com/company/kastle)
5. [ycombinator.com/jobs](https://www.ycombinator.com/companies/kastle/jobs)

## Other roles at Kastle

- [Head of Sales](https://feeny.ai/job/head-of-sales-kastle-san-francisco-d0xkyqh7a74w) — San Francisco, CA
- [Software Engineer - Intern](https://feeny.ai/job/software-engineer-intern-kastle-san-francisco-25ekajcm3kk7) — San Francisco, CA
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-kastle-san-francisco-w8f083jn8y91) — San Francisco, CA
- [AI Deployments Lead](https://feeny.ai/job/ai-deployments-lead-kastle-san-francisco-dk0d9gy0kw3b) — San Francisco, CA
- [Mortgage Originations Process Specialist](https://feeny.ai/job/mortgage-originations-process-specialist-kastle-san-francisco-cpcar50m80p4) — San Francisco, CA
- [AI Trainer (Part-time)](https://feeny.ai/job/ai-trainer-part-time-kastle-remote-gawt2gvp2g56)
- [Agent Product Manager](https://feeny.ai/job/agent-product-manager-kastle-san-francisco-2mq46j3a94ka) — San Francisco, CA
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- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-kastle-san-francisco-h9mz7tqdf5ww) — San Francisco, CA
- [Founder Intern (now and Summer 2026)](https://feeny.ai/job/founder-intern-now-and-summer-2026-kastle-san-francisco-fk1x0epnjmnc) — San Francisco, CA