---
title: 'Founding Account Executive, EMEA at Pylon'
canonical: 'https://feeny.ai/job/founding-account-executive-emea-pylon-london-ep3g8daxg3sf'
type: 'job'
last_seen: '2026-09-09'
---

# Founding Account Executive, EMEA at Pylon

- **Company:** Pylon
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/pylon-labs/784b47dd-3f6f-48e4-be65-046c075ddd44

## Job description

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and [Incident.io](http://Incident.io) run their support and customer success workflows on Pylon. We're also featured on the [Enterprise Tech 30 List](https://www.enterprisetech30.com/).

## The Role

- Own full-cycle sales for inbound and outbound opportunities across EMEA, from SMB to enterprise
- Source a meaningful share of your own pipeline through outbound
- Sell to B2B tech companies of all sizes, from under-500-employee companies to larger accounts
- Run demos and handle technical questions directly, with our Solutions Engineering team there to support you on the toughest problems
- Navigate EMEA-specific buying dynamics like data residency, GDPR, and procurement cycles
- Help shape our early GTM motion in the region — positioning, messaging, and playbooks
- Work in person with our small EMEA team in London

## Requirements

- 2+ years of full-cycle SaaS sales experience
- Experience selling deals ranging from $10k to $100k+ ARR
- Comfortable with outbound prospecting
- Able to sell differentiated, technical products to sophisticated buyers
- Based in London (or willing to relocate) and in-office five days a week

Nice to Haves

- Experience being a founding or early sales hire in a new region or market
- Sold into competitive, incumbent-heavy markets
- Experience selling to Support, Success, or Post-Sales teams
- Familiarity with AI-driven products

Sales Stack

- Salesforce
- Scratchpad
- Salesbricks

## Benefits

🏥 Fully covered medical, dental, and vision insurance for employees 🏦 Pension plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend

## About Pylon

## Company Overview
- **One-liner**: Pylon is an AI-native customer support platform purpose-built for B2B companies, unifying conversations across Slack, Teams, email, and chat into a single intelligent workspace.
- **Entity Type**: Private (Series B – $31M raised August 2025, total funding ~$51.3M)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2022 (Y Combinator Winter 2023 batch)
- **Founders**: Advith Chelikani (Co-Founder & CEO), Robert Eng (Co-Founder), Marty Kausas (Co-Founder)

## Core Business
- **Primary industry**: Customer Support / Customer Service Software (SaaS)
- **Target customers**: B2B companies of all sizes, from startups (e.g., Vellum, Hightouch, Deel) to mid-market and enterprise.
- **Mission / purpose**: To build the first customer support platform designed for how B2B teams actually work – with complex accounts, multiple stakeholders, and conversations across many platforms.

## Products & Services
- **Omnichannel Support**: A single view for all customer conversations across Slack Connect, Microsoft Teams, Discord, email, in-app chat, WhatsApp, and ticket forms. Manages both internal and external channels.
- **AI Assistants + Agents**: AI-powered tools that automatically route issues based on intent, draft replies and knowledge articles, categorize tickets, surface account insights, generate charts, and answer natural-language questions about customers. Can resolve 50% of eligible inquiries without human intervention.
- **Knowledge Automation**: AI that identifies gaps in the knowledge base, drafts articles, and surfaces the right answers before the support team has to search.
- **Account Intelligence**: Automatically tracks churn signals, feature requests, renewal risk, and other key account data, surfacing full customer context in seconds for support, success, and sales teams.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$51.3M** (Pre-Seed $125K from Y Combinator, Seed $3.2M led by General Catalyst, Series A $17M led by a16z, Series B $31M led by Bain Capital Ventures and a16z). Estimated annual revenue of **~$2.3M** as of mid-2025 (LinkedIn estimate).
- **Notable Investors / Partners**: Andreessen Horowitz (a16z), Bain Capital Ventures, General Catalyst, Y Combinator.
- **Growth Signals**:
  - Headcount grew **158% YoY** to ~87 employees (July 2025).
  - Claims **90% decrease in First Response Time** (from 35 minutes to <3.5 minutes) and **8x faster resolution time** despite 76% more ticket volume.
  - Customers include YC companies like Vellum, Hightouch, and Deel.
  - 50% of eligible inquiries resolved without human intervention.
  - Active hiring across engineering, customer success, sales, product, and GTM roles.

## Competitive Advantages
- **AI-native architecture**: Built from the ground up with AI, rather than bolting AI onto legacy platforms like Zendesk or Intercom.
- **B2B-specific channel support**: First platform to natively integrate Slack Connect, Microsoft Teams, and community channels (Discord) – critical for B2B workflows.
- **Account Intelligence**: Proactive detection of churn risk, feature requests, and renewal signals from support conversations, shared across support, success, and sales.
- **Compliance & security**: SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant, making it suitable for regulated industries.

## Strategic Focus
- **Current priorities**: Deepening AI automation (agents, knowledge base, routing), expanding omnichannel integrations, and scaling the go-to-market organization to capture more mid-market and enterprise customers migrating off legacy tools (e.g., Zendesk, Intercom, Freshdesk, Salesforce Service Cloud).
- **Direction for growth**: Become the default support platform for all B2B companies, leveraging AI to handle routine issues while empowering agents with full context.

## Why Work Here
- **Culture highlights**: Mission-driven team building the “first B2B support platform,” with a strong engineering background (founders from Caltech, Airbnb, Samsara, Affinity). Fast-paced startup environment.
- **Remote/hybrid policy**: In-person at the San Francisco office.
- **Notable perks/engineering culture**: Cutting-edge AI work; chance to shape product from early stage; exposure to founders and experienced leaders (e.g., Head of Engineering from Samsara). High growth means opportunity for impact and career acceleration.

## Sources
1. [usepylon.com](https://www.usepylon.com/)
2. [Pylon Jobs (Ashby)](https://jobs.ashbyhq.com/pylon-labs)
3. [Y Combinator – Pylon](https://www.ycombinator.com/companies/pylon-2)
4. [LinkedIn – Pylon](https://www.linkedin.com/company/usepylon)

## Other roles at Pylon

- [Financial Controller](https://feeny.ai/job/financial-controller-pylon-san-francisco-snfmn7m5fana) — San Francisco, CA
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-pylon-san-francisco-ddytw6s979a0) — San Francisco, CA
- [Group Product Manager](https://feeny.ai/job/group-product-manager-pylon-san-francisco-cwztqhdgy02c) — San Francisco, CA
- [Marketing Operations Lead](https://feeny.ai/job/marketing-operations-lead-pylon-san-francisco-ark6j6hk8e39) — San Francisco, CA
- [Software Engineer, Intern](https://feeny.ai/job/software-engineer-intern-pylon-san-francisco-arbcpptxzwx7) — San Francisco, CA
- [Software Engineer, AI](https://feeny.ai/job/software-engineer-ai-pylon-san-francisco-wn7yjd0aadyt) — San Francisco, CA
- [Software Engineer, New Grad](https://feeny.ai/job/software-engineer-new-grad-pylon-san-francisco-qj78fzaa0rv4) — San Francisco, CA
- [Software Engineer, Security](https://feeny.ai/job/software-engineer-security-pylon-san-francisco-ysnmbrj39pzz) — San Francisco, CA
- [Software Engineer, Infrastructure](https://feeny.ai/job/software-engineer-infrastructure-pylon-san-francisco-ytb536zjw32v) — San Francisco, CA
- [Software Engineer, Product](https://feeny.ai/job/software-engineer-product-pylon-san-francisco-773cqvajaaxq) — San Francisco, CA