--- title: 'Founding Account Manager at Ajax' canonical: 'https://feeny.ai/job/founding-account-manager-ajax-new-york-c1zajwq0pemb' type: 'job' last_seen: '2026-09-09' --- # Founding Account Manager at Ajax - **Company:** Ajax - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/ajax/1c6343f5-e0db-4699-b79f-54f25542eeda ## Job description Ajax uses AI to automate timekeeping for law firms. Over 200 firms are paying customers, 14 of them have angel-invested their own money, and our net dollar retention is 140% - firms that start with a handful of seats keep adding more. After the pilots convert, though, there's not currently anybody at Ajax whose whole job is to proactively roll out more deeply to those firms, introduce them to new features, manage their renewals, and make sure they're being taken care of. Our Activation team runs the pilot and the rollout, and keeps tabs on the firms afterwards, but we have a lot of pilots (we're growing fast). You'll be the first person whose whole job is to nurture our existing customers, build tooling to proactively monitor their happiness, and keep them coming back to Ajax every day. If you do a great job, you'll be responsible for millions of dollars of retention, expansion, and upsells, and will have a chance to build out the function. You'll report directly to Jack, the co-Founder (GTM) and co-CEO. ## LOCATION Mon-Fri in NYC HQ (we work best shoulder-to-shoulder). If it sounds fun to you, we'll also happily pay for you to travel and see customers in person. ## ABOUT AJAX Lawyers track their time in 6-minute increments. Lost billables cost them $100B a year. Ajax captures everything a lawyer works on and turns it into polished time entries. Firms find revenue they didn't know they were missing, and the worst part of a lawyer's day gets 90% better. We're the best product in a competitive market. We've won every head-to-head pilot we've ever entered with a competitor, and 97% of firms that pilot Ajax go on to keep it. ## WHY THIS ROLE IS CRITICAL Our customers are our best growth channel, and no one at Ajax owns it. Almost 50% of our new firms come from referrals and word of mouth. That happens because lawyers love the product, and it happens without us asking. You'll make that an intentional motion. There's a lot of expansion potential within our existing firms. Law firms are organized by practice areas, each run by specific partners. Often, one practice area will use and love Ajax, but another won't have heard of us. You'll help us win over the entire firm. ## WHAT YOU'LL DO - Run regular check-ins. QBRs with bigger firms, lighter-touch for the rest. You'll create the cadence, run the calls, and PM any product improvements that emerge from them. - Grow the accounts. You'll drive seat expansion, term extensions, upsell, and renewals. - Roll out new products. We ship new features constantly, and need a way to make sure our thousands of user hear about and adopt them. You'll own that adoption lifecycle. - Build monitoring. You'll own creating tools that alert us to problems before they happen, notify you of opportunities, and speed the entire team up. - Decide what we should build. You'll hear the same request from five firms before anyone else does, which means you're one of the key voices in the room when we decide what belongs on the roadmap. ## WHO YOU ARE You'd rather write the playbook than inherit one. This is a founding role; you'll be inheriting a lot of happy customers, but will have to build much of the process yourself. Managing partners will take you seriously. Our customers are lawyers; they're skeptical and sometimes argumentative. You'll need to communicate with poise, clarity, and kindness. You can build your own tools. If you need a dashboard or automation, you're not afraid to create it. You'll have access to Claude Code / Codex, n8n, Zapier, and whatever else you need. You're comfortable closing. You'll be running retention, which means you'll be negotiating. You can keep a lot of plates spinning. 200+ firms means deciding where to spend your own time and energy, then not dropping any balls. ## COMP - Cash: $130-180 - OTE (70% base, 30% variable based on expansion and renewals) - Equity: 0.25-0.45% - a founding-hire grant at a company with strong product-market fit and accelerating revenue - Benefits: Medical, dental, vision, unlimited PTO, Wellhub, subway/bike fare for commutes, team dinner on Weds and free lunch Fridays, flexible hours, 4 WFH weeks / year ## WHAT WORKING AT AJAX IS LIKE We're 14 people and we work in-office. GTM and engineering sit next to each other and eat lunch together. Our founders are brothers - Jack runs GTM, Alex runs engineering. Our parents were lawyers, so we grew up around this problem. We work hard, we win as a team, and at least once a week, a customer tells us we've changed their life and refers a friend. If that sounds fun, we'd love to have you join us! The Ajax team at our NYC office [https://framerusercontent.com/images/6Xj00HAC0RIMexfc2g5b6vTQ974.jpg?width=1200] (Some of) the current team. We've made 4 hires since the last time we took a group pic - you'll have to guess what they look like! ## HIRING PROCESS - 30 minute screen with Jack - 1hr case study - 4hr onsite with working sessions and dinner with the team - Offer If this sounds like the right opportunity at the right time, reach out. If your background looks a little different than what I described, apply anyway - we care more about trajectory and hunger than checking boxes. Jack Weinberger, Co-Founder, GTM ## About Ajax ## Company Overview - **One-liner**: Ajax uses AI to automatically capture lawyers’ activity across apps, documents, emails, and calls, generating polished, billable time entries to help law firms recover lost revenue and eliminate manual timekeeping. - **Entity Type**: Private (funded startup) - **Headquarters**: New York, New York, United States - **Founded**: 2022 (sources vary; Tracxn lists 2023) - **Founders**: Jack Weinberger (Co-Founder, GTM) and Alex Weinberger (Co-Founder, Product & Eng) ## Core Business - **Primary industry**: Legal Technology / AI‑powered Productivity - **Target customers**: Law firms of all sizes (B2B), from solo practitioners to large enterprises - **Mission statement**: “Ajax captures everything you do across every app, document, email, and call. It writes detailed, OCG‑compliant time entries tailored to your voice, your matters, and your billing codes.” — [joinajax.com](https://joinajax.com/) ## Products & Services - **Ajax AI Timekeeper** (SaaS): The core product. Continuously monitors a lawyer’s work across Word, PDF, email, browser, VoIP calls, calendar, Zoom/Teams, and other tools. Automatically drafts client‑ready, OCG‑compliant time entries, assigns matter codes, and learn from user edits. Syncs with billing systems via a single click. - **Client Updates** (Feature): Generates draft client status updates based on recent work product, ready for review and send. - **Email Filing** (Feature): Automatically matches emails to the correct matter and files them in the practice management system without manual drag‑and‑drop. - **Integrations**: Compatible with SurePoint, Clio, MyCase, Filevine, PracticePanther, Centerbase, Actionstep, and most other billing systems. ## Market Standing - **Valuation / Funding**: Not publicly disclosed. The company is funded (not bootstrapped), but the amount and round are not listed. - **Key Metric**: Employee count is **9** per LinkedIn (with 44.4% YoY growth) — [linkedin.com/company/ajax-ai](https://www.linkedin.com/company/ajax-ai). A Tracxn report (May 2026) lists **39** employees — [tracxn.com](https://tracxn.com/d/companies/ajax/__2Y4mm3mqS69HNm6UeV7zsdUXfauzwmH_ekxyZxa5pVg). Revenue is not publicly available. - **Notable Investors / Partners**: None publicly listed. Key product integrations include Clio, SurePoint, and MyCase. - **Growth Signals**: - Claims **12% more billable hours** captured for firms using Ajax. - **95% of firms that pilot subscribe** (via [joinajax.com](https://joinajax.com/)). - Headcount grew **+44.4% YoY** (LinkedIn). - Engineering team is growing; job postings include Founding Full Stack Engineer, Design Engineer, etc. ## Competitive Advantages - **Deep activity capture**: Unlike tools that only read calendar or email subject lines, Ajax sees the actual content of documents, research, and communications, enabling highly accurate, detailed entries. - **Personalised AI**: The system learns from each user’s edits, adapting to their voice, billing preferences, and client requirements over time. - **Security & Privacy**: SOC 2 certified, end‑to‑end encryption, configurable rolling data deletion, and a strict policy of never training AI models on customer data. Raw activity data is automatically purged. - **High adoption rate**: The product is designed to fit naturally into a lawyer’s existing workflow (works in the background, one‑click sync), resulting in a 95% pilot‑to‑subscription rate. ## Strategic Focus Ajax’s stated ambition is to become “the OS for the modern law firm” — [joinajax.com/careers](https://joinajax.com/careers). Near‑term priorities include: - Expanding timekeeping automation to more billing systems and geographies. - Building additional modules for client reporting, profitability management, and business development using aggregated Ajax data. - Continuing to hire across engineering, sales, and customer activation to scale the product and go‑to‑market. ## Why Work Here - **Tight, fast‑moving team**: Company size is ~9–39 people (discrepancy between sources), described as “the most customer‑obsessed startup in the world.” Employees have strong ownership and impact. - **In‑person culture**: Roles are predominantly in‑office in New York City (some hybrid flexibility noted on BuiltIn). - **Engineering‑first**: The founding team includes a former founding ML engineer (Roger Jin) and a PhD product engineer (Siyou Pei). Tech stack is modern, with emphasis on AI/ML. - **Mission‑driven**: Removing the “worst part of a lawyer’s day” – a clear, emotionally resonant problem. - **Perks**: Not explicitly listed, but small startup environment typically includes equity, early‑stage growth opportunities, and direct exposure to founders. ## Sources 1. [joinajax.com](https://joinajax.com/) — Product overview, features, integrations, results, security 2. [joinajax.com/careers](https://joinajax.com/careers) — Culture, team, job openings, mission 3. [builtin.com/company/ajax](https://builtin.com/company/ajax) — Perks, office details, year founded, jobs 4. [linkedin.com/company/ajax-ai](https://www.linkedin.com/company/ajax-ai) — Headcount, growth rate, executive list, locations 5. [tracxn.com](https://tracxn.com/d/companies/ajax/__2Y4mm3mqS69HNm6UeV7zsdUXfauzwmH_ekxyZxa5pVg) — Funding status, employee count (39), competitors ## Other roles at Ajax - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-ajax-new-york-q50egkavs5rq) — New York, NY - [Founding Growth](https://feeny.ai/job/founding-growth-ajax-new-york-vyxfqghjrfkb) — New York, NY - [Founding Account Executive](https://feeny.ai/job/founding-account-executive-ajax-new-york-xarp35agcrck) — New York, NY - [Customer Activation](https://feeny.ai/job/customer-activation-ajax-new-york-8sftghhvv96x) — New York, NY - [Founding Sales Development Representative](https://feeny.ai/job/founding-sales-development-representative-ajax-new-york-vk8nymksfjb7) — New York, NY - [Founding Full Stack Engineer](https://feeny.ai/job/founding-full-stack-engineer-ajax-new-york-t6fszaap9hta) — New York, NY