---
title: 'Founding Compliance & IT Ops at Rilla'
canonical: 'https://feeny.ai/job/founding-compliance-it-ops-rilla-new-york-axfkym0y1x4f'
type: 'job'
last_seen: '2026-09-10'
---

# Founding Compliance & IT Ops at Rilla

- **Company:** Rilla
- **Location:** New York, NY
- **Compensation:** $110k–$140k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/rilla/5218306d-fb1a-4ce0-8ac3-4939128f5ae6

## Job description

A Foundational Company Rilla is on a mission to index the offline world. Today, we've built the leading sales coaching software for organizations doing sales offline. We have over 1000 customers, including The Home Depot, KKR, Neighborly, and PulteGroup, using our product to enable AI sales coaching across their organization. We are backed by Google Ventures, Bessemer Ventures, Crew Capital, and Broom Ventures, along with others. We're an in-office team in NYC with builders who operate like high-speed reinforcement learners. We obsess over our customers, move at a high velocity, are not afraid of failure, and look to maximize our real-world impact. If you want to build the products and systems for how billions of conversations in the real world are captured and indexed, Rilla is the place to do it.

## The Role

As Rilla scales, so does the trust our customers place in us and the compliance and IT backbone that trust runs on. This is a founding role to own it end to end. You'll maintain SOC 2 and drive HIPAA, GDPR, and ISO 27001 from the ground up. Today this work is done manually, and it doesn't scale. Your job is to turn compliance from a recurring fire drill into an automated, AI-native system that runs itself. We're looking for a builder who reaches for AI first, automates the boring parts, and treats audits as engineering problems. You'll sit on our BizOps team and work across engineering, HR, legal, and leadership — the connective tissue that keeps everyone moving fast without breaking things that are hard to un-break. You'll also own the IT foundation itself: device management, network troubleshooting, and general IT ops. There's no dedicated IT system in place today, so you'll get to design it right the first time.

## What You'll Do

- Own and maintain SOC 2, and drive HIPAA, GDPR, and ISO 27001 to completion
- Automate compliance workflows with AI so audit readiness is continuous, not a scramble
- Build the systems, evidence pipelines, and processes that let us operate in regulated environments at speed
- Translate between engineering, HR, legal, and leadership. Turning ambiguous requirements into clear, tracked, delivered work
- Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience
- Stand up our IT foundation from scratch and choose the tooling we'll grow into
- Create clear, trusted visibility into compliance and IT status for leadership
- Provide local IT support for office employees including in-person troubleshooting, setup, and hardware support

## Who You Are

- An infinite learner. Someone relentless in their curiosity — incredibly AI-curious, and always reaching for the tool or automation before the manual grind.
- A builder, not a box-checker. You see compliance and IT as systems to engineer, not checklists to babysit.
- A winning attitude. You thrive with extreme accountability, learning as a team, and both giving and receiving rapid feedback.
- Extreme clarity in communication. You can bridge engineering, HR, legal, and leadership and leave every room more aligned than you found it.
- Unafraid of failure. You take risks and treat failure as an opportunity to learn, grow, and be better the next time.

## What We Require

- A strong technical foundation. A computer science background or equivalent hands-on technical ability
- Genuine fluency with AI tools, and a track record of using them to automate real work
- Excellent written and verbal communication across technical and non-technical audiences
- Comfort shipping in ambiguity, with a bias for driving clarity and removing blockers
- The judgment to operate in regulated systems where the details matter

## Nice to Have

- Prior compliance experience, SOC 2 at minimum
- Hands-on experience with HIPAA, GDPR, or ISO 27001
- Experience standing up IT or device management for a growing team

Prior compliance experience is a plus, not a hard requirement. If you're a fast, technical learner who's hungry to own this, we want to hear from you.

Don't Work Here Please don't join if you're not excited about:

- Building the compliance and IT systems for an industry untouched by modern software
- Reaching for AI and automation before you reach for a spreadsheet
- Working ~60 hrs/week in person with some of the most ambitious people in NYC
- Attempting to build a generational company, and the intensity required to do so

## Compensation & Benefits

- Compensation: $110,000 - $140,000/year + equity
- Medical, dental, and vision insurance
- Breakfast, lunch, dinner, and supplementary food and drink
- Wellness / Gym Benefits
- Commuter benefits
- Relocation assistance
- Take what you need paid time off, not accrual-based
- $1,000 stipend for learning and personal growth
- $1,500/month rent stipend
- Tech equipment

## About Rilla

## Company Overview
- **One-liner**: Rilla provides an AI-powered coaching platform that records, transcribes, and analyzes in-person sales conversations to give managers 100% field visibility and accelerate rep performance.
- **Entity Type**: Private (Seed Stage – raised $3.9M total)
- **Headquarters**: New York, New York, United States
- **Founded**: 2019
- **Founders**: Sebastian Jimenez (CEO), Chris Martin (CTO, Co-Founder), Michael Castellanos (Chief Data Scientist, Co-Founder)

## Core Business
- **Primary industry**: AI-powered sales enablement and conversation intelligence for in-person sales teams.
- **Target customers**: B2B – field sales organizations in home services, home building, automotive, dental, senior living, multifamily, and other verticals where sales happen offline.
- **Mission statement**: *“Make the offline world as searchable as the web.”* The company aims to create the first living map of offline commerce.

## Products & Services
- **Rilla AI Coaching Platform**: A mobile app and web platform that records in-person sales conversations, then automatically transcribes, analyzes, and delivers coaching feedback. Managers can perform “virtual ridealongs” in minutes instead of hours. The AI adapts to each team’s sales process and best performers.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held).
- **Key Metric – Annual Revenue**: $25M–$50M (LinkedIn estimate, 2026).
- **Key Metric – Total Funding**: $3.9M across three seed rounds. Lead investor in latest round (Seed, Dec. 2022): **Crew Capital**.
- **Notable Investors/Partners**: Crew Capital; also 7 additional investors in the last round. Advisors include Filip Kaliszan (CEO & Founder of Verkada), Jim Kowalski (fmr Group VP North America, Oracle), Daniel Dines (CEO & Founder of UiPath), Nikolay Storonsky (CEO & Founder of Revolut), Steve Zahm (Cofounder of Procore).
- **Growth Signals**:
  - Headcount grew **64.5% YoY** to 108 employees.
  - Net revenue retention reported at **232%** (from careers page).
  - Average increase in close rates of **+40%** and average increase in ticket price of **+17%** for customers.
  - Trusted by thousands of sales teams in verticals like home improvement, home building, dental, and automotive.
  - Recently partnered with Neighborly (March 2026) to empower plumbers and HVAC technicians with AI.

## Competitive Advantages
- **Purpose-built for offline sales** – unlike generic conversation intelligence platforms, Rilla focuses exclusively on in-person field sales, capturing voice, location, and context.
- **Rapid onboarding** – claims setup in 1 hour 45 minutes.
- **Unprecedented visibility** – managers can review every rep’s appointment every day without being physically present.
- **High-performance coaching** – customers report 40–50% performance improvement within the first month, with reps achieving 627% monthly sales increases from instant feedback.

## Strategic Focus
- Continue dominating verticals with heavy offline commerce (home services, building, dental, automotive, senior living).
- Expand AI capabilities to serve more industries and deepen personalization of coaching.
- Build the “first living map of offline commerce” by indexing millions of in-person sales interactions.

## Why Work Here
- **Compensation**: 90th percentile of market rate; competitive salaries and equity.
- **Benefits**:
  - Full medical, dental, and vision coverage.
  - Unlimited PTO.
  - Free daily breakfast, lunch, dinner, and snacks.
  - Gym membership (fitness benefits).
  - Commuter benefits (fully covered transit/ride-shares).
  - Parental leave.
  - $1,000 annual learning stipend (courses, books, conferences).
  - Proximity stipend for employees near the office.
- **Culture & Work Environment**:
  - Values: Obsession, Speed, Simplicity, Fun.
  - Hybrid-friendly: New York HQ with a proximity stipend; also operates in Canada, Australia, Nigeria, UK, and Poland.
  - Company offsites twice a year (past trips: San Diego, Cape Cod, Palm Springs).
  - Leadership team includes former founders, D1 athletes, and top tech company alumni.
  - High-growth environment (22 active job postings as of mid-2026).
- **Engineering Culture**: Emphasis on building fast, solving hard problems, and pioneering AI for the real economy. Tech roles include Senior Software Engineer, Software Engineer (Platform & Applied AI).

## Sources
1. [Rilla Careers Page](https://www.rilla.com/careers)
2. [Rilla About Page](https://www.rilla.com/company/about)
3. [Rilla LinkedIn Profile](https://www.linkedin.com/company/rilla-co)
4. [Rilla Homepage](https://www.rilla.com/)

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