---
title: 'Founding Customer Success Engineer at GovEagle'
canonical: 'https://feeny.ai/job/founding-customer-success-engineer-goveagle-new-york-s0cy9kc2xjjw'
type: 'job'
last_seen: '2026-11-11'
---

# Founding Customer Success Engineer at GovEagle

- **Company:** GovEagle
- **Location:** New York, NY
- **Compensation:** $130k–$165k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/GovEagle/53e0a13a-8a9e-4eb9-9136-2222b09f26ae

## Job description

## Why We Need You

Defense primes and top federal integrators run their RFP lifecycle on GovEagle inside FedRAMP and AWS GovCloud, from our web app, Word, and SharePoint. As we've grown (5x revenue, 10x DAU), so has our support inbox: SSO logins, SharePoint connections, Office add-in issues, and security questionnaires. Most of it needs no code, but today our founders answer it, and answering in minutes is a big reason customers love us. We are hiring our first Customer Success Engineer to own that work. You'll answer fast, debug to the root cause, fix what can be fixed through configuration and admin tools, hand engineers a ticket they can act on immediately when it can't, and close the loop with every customer. When a deal needs technical depth, you'll step into pre-sales as our solutions engineer. As the team grows, this role grows into leading support.

## What You'll Do

- Own the support queue, fast. Customers hear from you in minutes: our standard is a first reply within 10 minutes during business hours. Then own every item until it is fixed and the customer has confirmed it.
- Debug to the root cause. SSO and Okta logins, SharePoint and Microsoft 365 connections, Office add-in issues, and file processing, using logs, admin consoles, and our data.
- Resolve without engineering when you can. Configuration, feature flags, account setup, workarounds. Otherwise, reproduce it and write a Linear ticket an engineer can act on right away.
- Run technical onboarding. Set up SSO and SharePoint with customer IT teams for new accounts and pilots.
- Step into pre-sales. Join sales on technical deep dives, demos, and security reviews with prospects, and get pilots technically ready so they start fast.
- Build the knowledge base and close the loop. Help articles, runbooks, a security-questionnaire answer kit, and a weekly readout to engineering on what is breaking and why.

## What We're Looking For

- 3+ years in technical support, solutions engineering, or implementation at a B2B software company, including demos or technical evaluations with customers.
- Hands-on with identity and Microsoft: Okta or Entra ID, SSO (SAML and OIDC), and SharePoint and Microsoft 365 administration.
- Comfortable reading logs, writing SQL, and calling APIs; you can read code even if you don't write it every day.
- You use AI tools to investigate and write faster, and you know where not to trust them.
- You write clearly enough that a customer and our engineers both act on the same message.
- You own follow-ups without being asked; team lead experience is a plus.
- U.S. citizen (required): this role works inside customer environments subject to export controls.
- Able to work in person in New York City four days a week.

Nice to have: Enterprise security reviews (FedRAMP, CMMC, SOC 2), Microsoft GCC High, Office add-ins. No GovCon background needed; we'll teach you the domain. What success looks like in your first 90 days

- 30 days: Answering the queue alongside the founders; you've handled each of our ten most common issue types end to end.
- 60 days: You own the queue and the founders are out of first response; runbooks for logins and SharePoint are live; you've joined your first prospect demos.
- 90 days: Most issues resolved without engineering, first replies within 10 minutes in business hours, and a knowledge base and security answer kit for our common questions.

## About GovEagle

GovEagle's AI platform helps government contractors win more work. Our AI agents dramatically reduce RFP response times by helping teams shred requirements, build compliance matrices, deliver exhaustive outlines, and draft compelling narratives. We're well capitalized ($10M from Y Combinator, Strategic Cyber Ventures, Sorenson Capital, and others) and based in NYC. Benefits: medical, dental, and vision insurance; 401(k); generous PTO. How we hire: a founder conversation, a hands-on exercise with real (anonymized) customer tickets and a short demo, and a half-day onsite. About two weeks start to finish. Don't meet every qualification? Apply anyway.

## Why Join Us

- High ownership: we hire smart people and get out of the way.
- AI-native: get deep on the frontier of AI agents, in the product and in how we work.
- Customer love: work directly with customers who are getting real value.
- Team: we're in person in NYC. Here we are at the holiday party.

## About GovEagle

## Company Overview
- **One-liner**: GovEagle is an AI-native platform that helps government contractors respond to federal Requests for Proposals (RFPs) in hours instead of weeks.
- **Entity Type**: Private (Seed stage; Y Combinator W23)
- **Headquarters**: New York, New York, USA
- **Founded**: 2022
- **Founders**: Gabe Villasana (CEO & Co-Founder) and Akash Mandavilli (CTO & Co-Founder)

## Core Business
- **Primary industry**: AI-powered software for government contracting (GovCon)
- **Target customers**: B2B, targeting government contracting firms, defense contractors, and public sector proposal teams
- **Mission / Purpose Statement**: To become the Salesforce for government contractors — one platform to identify, respond to, and manage government proposals and awards. The company’s core insight is that “GovCon doesn’t have a writing problem. It has a continuity problem.”

## Products & Services
- **GovEagle Platform (SaaS)**: An AI-native platform that connects to a customer’s existing data (SharePoint, Salesforce, past proposals) and uses proprietary AI (no AI training on customer data) to automatically extract RFP requirements, evaluation criteria, and task areas. It generates compliant “pink-team” drafts in the customer’s voice and template, with full citations to source material. Supports Section L/M analysis, compliance matrices, and pink-team drafting.
- **Deployment Options**: Cloud, on-premise, or portable hardware. Offers FedRAMP Moderate Equivalent (NIST 800-53 compliant) and ITAR-ready capabilities (all engineers are U.S. persons).
- **Integration**: Works within Microsoft 365, designed to fit existing proposal workflows without requiring a process reset.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: $3M raised (Seed round of $2.5M closed ~1 year ago, per CB Insights)
- **Notable Investors/Partners**: Y Combinator (W23 batch), Strategic Cyber Ventures
- **Growth Signals**:
  - Claims customers have seen an 80% reduction in proposal time and 50%+ increase in proposal throughput.
  - Customers have won over $1B in cumulative awards using the platform.
  - Team size of 25 employees (as of early 2025).
  - Actively hiring across Sales (SDR, Account Executive) and likely engineering roles (product designers and domain experts mentioned).

## Competitive Advantages
- **Purpose-built for GovCon**: Unlike generic AI writing tools, GovEagle is specifically trained for federal proposal workflows, including Section L/M analysis and compliance matrices.
- **Enterprise-grade security**: FedRAMP Moderate Equivalent, NIST 800-533 compliance, ITAR-ready, and zero data retention/retraining by AI providers — addressing the strict security and compliance needs of defense and government work.
- **Contextual continuity**: The platform carries institutional knowledge from opportunity to opportunity, solving the “continuity problem” that plagues government contracting teams where key context lives in people’s heads rather than in reusable knowledge bases.
- **No process reset**: Integrates directly into existing Microsoft 365 workflows and proposal processes, minimizing change management friction.

## Strategic Focus
- Near-term: Expand customer base among government contractors and deepen the platform’s capabilities as a full lifecycle tool — from opportunity identification through proposal management to award management.
- Product direction: Moving beyond just proposal drafting toward becoming a comprehensive platform for the entire GovCon business development lifecycle (the “Salesforce for government contractors”).
- Continuing to hire for go-to-market roles (Sales, Customer Success) and engineering talent to scale the product.

## Why Work Here
- **Culture highlights**: Small team (25 people) with “high ownership, concrete impact.” Described as a place where engineers, product designers, and domain experts do “meaningful work at the intersection of AI and federal contracting.” Team is hands-on from onboarding through ongoing use — “best-in-class support” is a core value.
- **Remote/Hybrid Policy**: Headquarters in New York, NY. Roles appear to be NYC-based, but exact policies (hybrid vs. in-office) should be confirmed during the interview process.
- **Notable Perks & Engineering Culture**:
  - Co-founders bring deep technical expertise: Gabe is a published ML researcher who built AI at Stripe, Lyft, and Amazon; Akash is a 2x founder with AI experience at Meta and federal sales at IBM.
  - Backed by Y Combinator (W23) and Strategic Cyber Ventures — combining startup velocity with deep government tech roots.
  - Focus on solving a high-impact, real-world problem: helping contractors win public sector work more efficiently and compliantly.
  - Likely early-stage equity, significant ownership, and a tight-knit team dynamic.

## Sources
1. [goveagle.com](https://www.goveagle.com/) — Official company website
2. [goveagle.com/about](https://www.goveagle.com/about) — About page (team, history, backers)
3. [ycombinator.com](https://www.ycombinator.com/companies/goveagle) — Y Combinator company profile
4. [ycombinator.com/jobs](https://www.ycombinator.com/companies/goveagle/jobs) — YC job listings
5. [cbinsights.com](https://www.cbinsights.com/company/goveagle) — CB Insights company data

## Other roles at GovEagle

- [Software Engineer](https://feeny.ai/job/software-engineer-goveagle-new-york-d9zssqsz5w1x) — New York, NY
- [Founding Product Manager](https://feeny.ai/job/founding-product-manager-goveagle-new-york-qhvgj34rqpyq) — New York, NY
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-goveagle-new-york-wbcqz8xj2zf3) — New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-goveagle-new-york-yrg67shxnvd2) — New York, NY
- [Founding Customer Success Engineer](https://feeny.ai/job/founding-customer-success-engineer-deepline-com-new-york-zrjb5h0de1t9) — New York, NY