---
title: 'Founding Customer Success Manager at Beam'
canonical: 'https://feeny.ai/job/founding-customer-success-manager-beam-united-states-p24ht3tsqt2h'
type: 'job'
last_seen: '2026-10-18'
---

# Founding Customer Success Manager at Beam

- **Company:** Beam
- **Location:** United States
- **Compensation:** $80k–$130k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/beam-up/614d98cb-80fb-47c9-91b4-c05d927477c3/application

**Skills:** Customer Success Management, Partnership Management, Data Analysis, Project Management, Proposal Development, Startup Experience

> The Customer Success Manager will spearhead the onboarding, adoption, and success of new US partners for Beam Notes, an AI-powered tool for frontline workers. This role involves driving product adoption, managing project delivery, identifying growth opportunities, and serving as the voice of the customer to ensure p...

## Job description

At Beam, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

## About the role

We’re seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into the United States with our innovative platform, Beam Notes. Working closely with an elite team and the CEO, this pivotal role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey. You will be at the forefront of ensuring our US partners realize the full value of Beam Notes, fostering strong relationships and driving adoption within key accounts.

Beam Notes is an AI-powered tool, already used and loved by thousands of frontline caseworkers in the UK, designed to significantly reduce administrative burden for frontline workers across various fields. This is a hands-on and high-impact role where you will be responsible for onboarding new partners, driving product adoption, project managing delivery, identifying and executing on opportunities for growth. You’ll be crucial in validating our impact in the US and building the foundation for long-term partnerships, all while helping the frontline care sector drastically improve its delivery of care.

You’ll be:

- Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Beam Notes.
- Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users
- Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter.
- Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Beam Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be.
- Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals.
- Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy.
- Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market.

You’ll have:

- Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections.
- Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations
- A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight
- Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You’re ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience
- An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly.
- A Genuine Passion for Impact: You are truly motivated by the opportunity to make a positive difference in the frontline care sector.
- Startup Experience: 2 - 4 years in a high-growth VC-backed startup.

Success looks like:

- Achieving high levels of product adoption and engagement within our initial US partner organizations.
- Building strong, long-lasting relationships with key stakeholders.
- Successfully identifying and securing account renewals and expansion opportunities.
- Providing valuable customer insights that inform Beam’s US market strategy and product development.
- Contributing to the development of a strong customer success function in the US.

## Compensation

- Basic Salary of $80k - $130k + competitive commission
- Competitive range of perks based on geography

*Final compensation will be determined based on the candidate's qualifications, skills, location and previous experience

Application Process We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you.

- A 30-minute call with a member of our talent team
- A take-home task
- A roleplay/presentation with members of the team
- Individual final interviews with Beam’s CEO, Alex and CCO, Rachel

## Perks

- Healthcare plan
- 401k
- Access to therapy, coaching, classes & content - powered by [Oliva](https://www.oliva.health/).
- Your own financial well-being coach, through Bippit.
- Generous Holiday - 23 days, including 3 days over the Christmas period + US public holidays.
- Eligible for 6 weeks sabbatical after 3 years in service.
- Enhanced parental leave: Primary Caregiver leave is two weeks above the State minimum, and Secondary Caregiver leave is 2 weeks
- $270 WellBeam budget for activities enhancing wellbeing and professional development.
- WFH Equipment budget - up to $400 allowance to be used on workstation equipment (monitor, desk, keyboard, mouse, etc)
- Free subscription to Calm meditation app.

## About Beam

We’ve picked up an armful of [awards](https://beam.org/awards) for our work, including one from our former Queen. We've also been named by WIRED as one of London's [10 hottest startups](https://www.wired.co.uk/article/london-hottest-startups-2021) and by LinkedIn as a [Top 15 UK Startup](https://www.linkedin.com/pulse/linkedin-top-startups-2022-15-uk-companies-rise-linkedin-news-uk/?trackingId=9TqxvkXTjF2HSPvSIWLczw%3D%3D). Meanwhile, we've been covered in the media literally thousands of times, including the likes of [The FT, BBC, TechCrunch, Forbes and The Guardian](https://beam.org/press).

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of [Booking.com](http://Booking.com), Calm, Shazam and Dropbox.

Start your journey to a more impactful career today. We're excited to hear from you.

Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.

## About Beam

## Company Overview
- **One-liner**: Beam builds AI-powered software and delivers frontline services to help government welfare teams and social workers reduce administrative burdens and improve outcomes.
- **Entity Type**: Private (Mission-driven startup, revenue-generating)
- **Headquarters**: London, UK (Hoxton office)
- **Founded**: 2017
- **Founders**: Not publicly identified on the website or job page; the team is described as coming from startups, government, and frontline services.

## Core Business
- **Primary industry**: Government Technology (GovTech) / Social Impact / Human Services Software
- **Target customers**: B2G (Business to Government); specifically local authorities, social care teams, housing services, employment support, mental health services, and other public service organizations.
- **Mission statement**: “To build brighter welfare systems globally” and “build brighter services for humanity.” The company is focused on bringing the benefits of AI to public services and the communities they serve.

## Products & Services
- **Notes**: AI-powered case notes, documents, and insights for frontline teams. Reduces admin time (claim: admin time halved, documents submitted 60% faster). Uses AES-256 encryption at rest and TLS 1.3 in transit.
- **Interpret**: Live, two-way translation in all major languages, enabling efficient communication with diverse service users.
- **Talk**: Custom voice agents that resolve inbound calls and capture intake details 24/7.
- **Frontline Services (Direct Delivery)**: Since 2017, Beam’s own caseworkers have supported over 7,000 people to achieve life-changing outcomes, delivering services via smartphones. This gave them frontline experience to build their software.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Over 350 frontline teams use Beam; the tech is used in over 150,000 meetings each week; trusted by over 80,000 frontline workers across hundreds of government partners.
- **Notable Investors/Partners**: The website lists government partnerships across the UK, Europe, Australia, and the US. Specific investors are not named on the career page or main site.
- **Growth Signals**: Rapid expansion from UK local government into housing, employment, and mental health services in 2024. Formal launch of an office in Melbourne, Australia in 2025, and a US HQ in Flatiron, New York. The company is experiencing inbound demand from international partners, with a waiting list.

## Competitive Advantages
- **Frontline-built technology**: Beam’s unique differentiator is that their software is built by former frontline workers (their own caseworkers) who have firsthand experience with the admin challenges, making the tools highly practical and user-friendly.
- **AI-first for public sector**: In 2024, they claim to have built the world’s first AI tools specifically for frontline caseworkers, putting them ahead in the GovTech AI space.
- **Security & Compliance**: Government-grade security (AES-256 encryption, TLS 1.3, RBAC, customer-defined data retention). Data is never used to train models without consent and is stored on UK servers.
- **Bespoke implementations & integrations**: Expertise in unique frontline workflows, with high-touch onboarding and custom integrations.

## Strategic Focus
- **AI for the frontline**: Beam is heavily investing in AI tools (Notes, Interpret, Talk) to automate admin, reduce burnout, and free up caseworkers for human conversations.
- **Global expansion**: Active growth in the US (New York HQ) and Australia (Melbourne office) after strong UK adoption.
- **Product ecosystem**: Expanding from case notes into voice agents and translation, creating an end-to-end platform for public service delivery.
- **Social impact**: Core mission-driven strategy, aiming to solve “the world's toughest social issues” with technology.

## Why Work Here
- **Mission-driven impact**: Employees (“Beamers”) know they are making a difference by improving welfare systems and directly helping underserved people.
- **Ambitious, high-performing team**: Company culture emphasizes “ambition and humility in equal measure,” with high levels of ownership and fast learning.
- **Hybrid working (UK)**: Work between the Hoxton, London office and home. The US (NY) and Australia offices also appear to be hybrid.
- **Market-leading compensation**: Competitive pay, EMI-qualifying share options, and a £200/year wellbeing budget.
- **Perks**: Private healthcare (GP 24/7, physiotherapy, diagnosis), access to Oliva wellbeing support and Calm app, onsite gym membership covered, financial coach (1-1 sessions), sabbatical (up to 6 weeks after 3 years), up to 30 days holiday plus public holidays, salary sacrifice schemes (bike, tech, nursery).
- **Meaningful work**: Employees report high levels of satisfaction from solving real societal issues at scale.

## Sources
1. [Beam Official Website](https://beam.org/)
2. [Beam About Page](https://beam.org/about)
3. [Beam Careers Page](https://jobs.ashbyhq.com/beam-up)
4. [Beam LinkedIn](https://uk.linkedin.com/company/wearebeam)
5. [Beam US About Page](https://beam.org/en-us/about)

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