---
title: 'Founding Customer Success Manager at Lightfield'
canonical: 'https://feeny.ai/job/founding-customer-success-manager-lightfield-san-francisco-56dvfnddq42s'
type: 'job'
last_seen: '2026-09-15'
---

# Founding Customer Success Manager at Lightfield

- **Company:** Lightfield
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-31
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/lightfield/81aa566c-356e-4938-a6f6-4e94eb5b6a42

## Job description

## About Lightfield

Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. It captures every interaction and turns it into organized context: accounts, tasks, follow-ups, and insights, so nothing slips through the cracks. We’re rethinking CRM from first principles. Instead of forcing teams to maintain rigid systems, Lightfield learns from how companies actually work, adapting, automating, and surfacing the insight that drives growth. We’re building the CRM platform we always wished existed: fast, intelligent, and genuinely helpful. The market agrees. Over 5,000 companies have used Lightfield since we launched in November, making us the fastest-adopted product in our category. We are backed by Greylock, Lightspeed, and Coatue, and our founders previously built Tome, a generative AI presentation product used by over 25 million people. Before Lightfield, our team worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce.

## About the Role

Every customer success team is told to drive adoption in a product they can't configure, then waits on engineering for every change. Lightfield is different. The product configures itself, and the agents do the execution, so this job is about judgment and the customer, not chasing tickets. We've shipped a product founders love, with nearly 5,000 companies signed up since our November launch. For teams who go deep, Lightfield replaces a whole stack: the CRM, the enrichment, the sequencing, and the operator who wired it all together. We need someone to own what happens after they sign, and to get them there: migrated, live, and growing. This is a founding role. We've built the early foundation - the processes, the playbooks, the first customers - and now we need someone to own it and take it further. You'll inherit real accounts, high-growth startups already running on Lightfield, and take them from signed to running their business on us, and getting more from it every month. You'll do the account work directly at first, and the scope grows quickly, into larger customers and more responsibility as you build. For the right person, it's a seat you build a function or a career on. You'll report to the Head of Customer Success and work daily with sales, product, and engineering. You're equal parts operator, builder, and trusted advisor. Lightfield's agents do the execution. You bring the judgment that guides them and own the relationship with the customer.

## What You'll Do

You own our most important customers from the moment they sign, and you own the value they get and how much they grow:

- Migrate them onto Lightfield and get their business running on it quickly
- Build their workflows and automations in the product, so Lightfield does the work they used to do by hand
- Drive adoption across the whole team, until Lightfield is where their daily work happens
- Spot where they can get more from the platform, make the case, and grow the account as they do
- Own the outcomes: retention, net revenue retention, and expansion across your book. With consumption pricing, adoption is revenue

You're in the product with your customers throughout, building alongside engineers who stay close to the people they build for.

## What We're Looking For

- 4+ years in customer success, account management, or solutions consulting at a technical B2B product, carrying your own book and a number
- You've owned accounts from onboarding through expansion, and can name the ones you grew, by how much, and what you did to get there
- You build in the products you run. You've shipped the automations, workflows, and integrations that made a customer successful, with your own hands
- You've taken a stalled or underused account and turned it around, and can take us through exactly how
- You engage founders and VPs as a peer on their whole business - their pipeline, their process, their goals
- You teach so well that customers outgrow needing you
- You're the first dedicated customer success hire on the team. You'll build on the foundation we have and shape how the function grows
- Bonus: you've worked inside consumption or usage-based pricing, and you know how usage, value, and expansion feed each other

## Benefits & Perks

- Competitive salary
- Meaningful early equity
- Health insurance (medical, dental, vision)
- 3 weeks of PTO
- 11 paid company holidays + we enjoy a winter holiday break
- 3 months of paid family leave
- Wednesdays work from home
- Regular team dinners, events, offsites, and retreats
- 401k plan
- Other perks include: commuter and lunch stipend

## About Lightfield

## Company Overview
- **One-liner**: Lightfield is an AI-native CRM that automatically captures every customer interaction from email, calendar, and meetings, and builds a living world model of your company’s relationships and decisions.
- **Entity Type**: Private (Startup)
- **Headquarters**: San Francisco, California, United States
- **Founded**: Not publicly available
- **Founders**: Henri Liriani, Keith Peiris

## Core Business
- Primary industry: AI-native CRM / Sales & Customer Relationship Management
- Target customers: B2B sales teams, customer-facing organizations (SMB to mid-market)
- Mission or purpose statement: “Help founders build better businesses” by creating software that provides deep, continuous customer understanding — a world model of your company starting with your customers. [lightfield.app/company](https://lightfield.app/company)

## Products & Services
- **Lightfield Platform (AI-native CRM)** — An open platform that ingests email, calls, and meetings automatically. It offers:
  - **Natural language agents**: Build agents with prompts (no code) to prospect, manage follow-ups, and coach deals.
  - **Automated data capture**: Every interaction is recorded, attributed, and connected into accounts, tasks, and timelines.
  - **Reasoning & automation**: Ask questions like “which customers asked for this feature?” and get answers with citations; automate pipeline updates, enrichment, and revival emails.
  - **Security & compliance**: SOC 2 Type II, HIPAA, ISO 27001. [lightfield.app](https://lightfield.app/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Not publicly available (revenue not disclosed)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**:
  - Headcount: 31 employees (+192.3% YoY) [linkedin.com/company/lightfld](https://www.linkedin.com/company/lightfld)
  - Active job postings: 16 (up +128.6% YoY)
  - LinkedIn followers: 4,863 (+2709.6% yearly growth)
  - Monthly web traffic: +83.5% (14.2K visits) [same LinkedIn source]
  - Rapid product releases: frequent changelog updates (May/June 2026) with features like API controls, email conversations, custom objects, SSO, and meeting recording. [lightfield.app](https://lightfield.app/)

## Competitive Advantages
- **AI-native, not retrofitted**: Differs from traditional CRMs by capturing raw interaction data (actual words, chronology, causality) rather than manual summaries or fields.
- **World model approach**: A system that understands what happened, why it happened, and what is likely to happen next — enabling safe, high-quality automation and deep customer insights.
- **Strong security posture**: Holds SOC 2 Type II, HIPAA, and ISO 27001 certifications — rare for an early-stage startup.
- **Open platform**: API and MCP server for custom integrations, allowing data to flow in and out freely.

## Strategic Focus
- Continue building the “world model of your company” by deepening automatic capture, causal reasoning, and agent capabilities.
- Scale go-to-market (hiring a Founding Account Executive, Community Lead) while expanding the platform’s AI and infrastructure teams.
- Maintain compliance and trust as the platform matures (mentioned roadmap includes “Foundations” and “Agents” on the product page).

## Why Work Here
- **Early-stage impact**: Join a team of 31 people (largely technical: 38% engineering/design) and help shape the foundational product. Recent hires come from Tome, Gong, Uber, and other high-growth companies.
- **Remote/hybrid friendly**: Team distributed across US (majority), Canada, and India. [linkedin.com/company/lightfld](https://www.linkedin.com/company/lightfld)
- **Engineering culture**: AI/ML deep tech focus — building agents, world models, and reasoning systems. Titles include Machine Learning Engineer, GenAI Platform Engineer, AI Product Engineer, and Infrastructure Lead.
- **Growth trajectory**: Headcount more than doubled in the last year, with active hiring across all departments. The company’s mission emphasizes “deep customer understanding,” appealing to builders who want to solve real business problems with AI.
- **Transparent product velocity**: Public changelog shows frequent releases (weekly), indicating a fast-moving, iterative engineering culture.

## Sources
1. [lightfield.app](https://lightfield.app/)
2. [lightfield.app/company](https://lightfield.app/company)
3. [jobs.ashbyhq.com/Lightfield](https://jobs.ashbyhq.com/Lightfield)
4. [linkedin.com/company/lightfld](https://www.linkedin.com/company/lightfld)
5. [lightfield.app/blog/why-we-built-lightfield](https://lightfield.app/blog/why-we-built-lightfield)

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- [Special Projects: New Markets](https://feeny.ai/job/special-projects-new-markets-lightfield-san-francisco-9gemhpb2wdsh) — San Francisco, CA
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