---
title: 'Founding Customer Success Manager at OpenArt AI'
canonical: 'https://feeny.ai/job/founding-customer-success-manager-openart-ai-san-carlos-california-6t3s8nj5yj34'
type: 'job'
last_seen: '2026-09-12'
---

# Founding Customer Success Manager at OpenArt AI

- **Company:** OpenArt AI
- **Location:** San Carlos California, United States
- **Compensation:** $140k–$200k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/openart/1f95f25b-ff93-4f6d-888c-e36e3b1f459b

## Job description

Founding Customer Success Manager

## About the company

OpenArt AI is one of the largest AI creative platforms in the world, with millions of monthly active users. Our enterprise platform helps marketing, creative, and studio teams at the world's largest brands, agencies, and entertainment companies supercharge their image and video production.

## About the role

As our Founding Customer Success Manager, you will design and run how OpenArt supports its most important enterprise customers, before and after the sale.

Post-sales responsibilities will include onboarding, training, support, and revenue expansion. Pre-sales responsibilities may include demonstrations, security reviews, and proposals.

As the founding CSM, you’ll help develop the playbook and systems for this critical function.

## Why this is exciting

Build the function from 0 to 1: You define what customer success means at OpenArt.

Directly drive revenue: Expansion, upsells, and renewals in our largest accounts.

Work with the world's leading brands, agencies, and studios: You will help the biggest creative organizations in the world learn how to use AI for creative production.

High exposure and ownership: Work directly with the Enterprise, Product, and Marketing teams.

## What You'll Do

- Own post-sale customer success: onboarding, adoption, renewals, and expansion
- Assist with pre-sale engagement with our largest and most important customers
- Help customers integrate OpenArt into their creative workflows and daily work - from campaign visuals to character and IP development
- Drive product adoption across our core customer profiles: brand and marketing teams, agencies, and studios
- Communicate new feature and product updates
- Track usage and customer signals to help customers get more value out of the platform
- Identify expansion opportunities and support renewals and upsells
- Share customer feedback with the product and marketing teams and help shape what we build
- Design, document, and continuously improve scalable playbooks

## What We're Looking For

- Experience in Customer Success or Account Management
- Strong understanding of creative workflows.
- Product-focused mindset, with experience in onboarding and implementation
- Strong communication and interpersonal skills - you're great at building and maintaining relationships, and excellent at written communication
- Process & systems orientation - you enjoy building scalable systems for high quality execution
- Proactive, ownership-driven attitude

## Compensation

Base: $120K - $160K Offers equity and bonus.

## About OpenArt AI

## Company Overview
- **One-liner**: OpenArt is an all-in-one AI creative platform that enables users to generate, edit, and remix images, videos, characters, audio, and 3D worlds through a single interface.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Coco Mao (CEO), John Qiao (CTO) – both former Google engineers

## Core Business
- Primary Industry: Technology, Information and Internet; AI‑powered creative tools
- Target Customers: B2C (millions of individual creators) and B2B (brands, studios, content teams)
- Mission Statement: “Build the future of storytelling with AI.”

## Products & Services
- **Image Generation & Editing** – Generate images using models like GPT Image 2, Nano Banana Pro, Seedream 5.0, and edit within the same canvas (erase, expand, restyle, upscale to 4K).
- **Video Generation** – Create videos up to 15 seconds at up to 4K resolution, choosing from models such as Veo 3.1, Seedance 2.0, Kling 3.0 Omni, and Sora 2. Refine or edit each generation.
- **Character Builder** – Build consistent characters using reference images or text; characters can be reused across images, scenes, and videos with the same face and style.
- **World** – Generate persistent, navigable 3D spatial environments from a single prompt or reference images; add characters, place objects, take still photos, or export to 3D tools.
- **Audio** – AI voiceovers in 30+ languages with lip‑sync, original music generation, and sound effects (footsteps, rain, etc.). Export as WAV or MP3 timed to video.
- **OpenArt Director** – Storyboard and refine video sequences using natural‑language chat for granular shot‑by‑shot control.
- **Smart Shot** – Convert a single prompt into 3–5 cinematic cuts with varied angles, camera moves, and visual consistency.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metrics**:
  - **Annual Recurring Revenue**: Grew from $10.5 M to over $70 M in 2025 (7× growth) [[openart.ai/blog]](https://openart.ai/blog/the-openart-story/)
  - **Monthly Active Users**: 8 million+ [[openart.ai/blog]](https://openart.ai/blog/the-openart-story/)
- **Total Funding**: $40 M+ across three rounds:
  - Seed (June 2023): $5 M led by DCM Ventures and CapitalOven [[tracxn.com]](https://tracxn.com/d/companies/openart/__rGLZ4jZtTKFqOnIFJpVIpXqrPEtJHfzKwCfxXxYFnns)
  - Venture Round (Aug 2025): $5 M [[linkedin.com]](https://www.linkedin.com/company/openart-ai)
  - Series A (2026–Q1): $30 M – $35 M (conflicting reports) led by Canaan Partners [[openart.ai/blog]](https://openart.ai/blog/the-openart-story/)
- **Notable Investors/Partners**: Canaan Partners, DCM Ventures, CapitalOven; partnerships with leading AI model providers (Seedream, Google Veo, Kling, etc.)
- **Growth Signals**:
  - Employee headcount: 67 (1,172.7% YoY growth; 29.6% monthly growth) [[linkedin.com]](https://www.linkedin.com/company/openart-ai)
  - Presence in 17 countries across North America, Asia, and Europe
  - Hosted the world’s first AI Influencer Summit and produced “Bot House,” the first AI reality TV show

## Competitive Advantages
- **All‑in‑one platform**: Instead of juggling separate tools (Midjourney for images, Runway/Sora for video, etc.), users access images, video, characters, audio, and 3D worlds under a single subscription.
- **Character consistency**: A core differentiator – one character can be reused across images, scenes, and videos with the same look, enabling storytelling and AI influencers.
- **Model agnosticism**: The platform bundles multiple top‑tier AI models (Seedream, Veo, GPT Image, Kling, Sora, etc.), letting users pick the best option per project without paying multiple subscriptions.
- **Strong retention driven by storytelling**: The metric most watched is not ARR but how often creators return to deepen characters and expand universes.

## Strategic Focus
- Continue building the end‑to‑end creative platform for storytellers (characters, worlds, long‑form video)
- Expand the AI influencer and brand‑mascot market (e.g., AI Influencer Summit, Bot House reality show)
- Deepen integration of audio and video editing for professional studios
- Grow the engineering and product teams – “We’ve nearly doubled in size this year, and the pace isn’t slowing down.” [[openart.ai/blog]](https://openart.ai/blog/the-openart-story/)

## Why Work Here
- **Culture**: Fast‑moving, lean team that “move[s] fast, over‑communicate[s], and put[s] storytelling at the heart of everything.” [[openart.ai/blog]](https://openart.ai/blog/the-openart-story/)
- **Growth trajectory**: Company experienced 7× ARR growth in one year and is actively hiring across departments (engineering, design, product, marketing)
- **Founders**: Ex‑Google (Coco Mao, John Qiao) with a track record of launching products at scale (short‑form video platform acquired by Google Search)
- **Work model**: Hybrid / office presence in San Francisco (HQ) and Redwood City; no formal remote‑first policy stated
- **Notable**: Free trial available for users; employees have backgrounds from top AI companies (Stability AI, Invideo, ImagineArt, etc.)

## Sources
1. [linkedin.com](https://www.linkedin.com/company/openart-ai)
2. [openart.ai](https://openart.ai/)
3. [openart.ai/blog](https://openart.ai/blog/the-openart-story/)
4. [tracxn.com](https://tracxn.com/d/companies/openart/__rGLZ4jZtTKFqOnIFJpVIpXqrPEtJHfzKwCfxXxYFnns)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/openart)

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