--- title: 'Founding Customer Success Manager at SalesJack' canonical: 'https://feeny.ai/job/founding-customer-success-manager-salesjack-chicago-nj8crx24z4v7' type: 'job' last_seen: '2026-09-14' --- # Founding Customer Success Manager at SalesJack - **Company:** SalesJack - **Location:** Chicago, IL - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-05-03 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.ashbyhq.com/salesjack/9c102bf0-2418-4d12-b19c-c43491647546 ## Job description ## About SalesJack SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who have been underserved by technology for too long. With SalesJack, these companies finally have the tools to compete head-to-head with larger rivals. Our founding team brings a wealth of experience from Uber and the construction industry, giving us a unique perspective on the challenges our customers face and how to solve them. We're committed to sustainable growth, building a long-term business that can have a lasting impact on this massive and vital industry. We are looking to hire our first team member in customer success to help onboard our new customers and help them get the most out of our platform. ## What You'll Do Collaborate directly with founders to build out our customer success program: - Lead onboarding sessions for new accounts (sales managers, reps, admins) - Build playbooks, short videos, and help-center resources. - Track product usage data, proactively engage accounts that are under-utilizing. - Hold regular check-ins (monthly/quarterly business reviews). - Surface success stories You Might Be a Fit If You... - Experience in customer success in B2B SaaS - Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks - Thrive in fast-paced, ambiguous early-stage settings. - Proven ability to drive retention, adoption, and long-term customer success. - Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations. Nice-to-Haves - Experience or interest in the construction industry. - Experience using and/or implementing CRMs Why Join? - Significant Equity & Leadership Role: Meaningful early-stage equity and a clear path to leadership as we scale. - Immediate Impact: Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life. - Sustainable Growth: Join an experienced team focused on building a company with strong fundamentals and enduring value. ## About SalesJack ## Company Overview - **One-liner**: SalesJack provides a modern CRM, marketing, and analytics platform purpose-built for lumber yards and building materials retailers. - **Entity Type**: Private (early-stage, likely bootstrapped/seed) - **Headquarters**: Chicago, Illinois, United States (with offices in Toronto, Canada and New York, NY) - **Founded**: 2023 - **Founders**: Ryan Dempsey (Co-founder & CEO) and Jeff Ryan (Co-founder & CRO) ## Core Business - **Primary industry/industries**: Technology, Information and Internet; specifically sales enablement and analytics for the building materials supply chain. - **Target customers**: Independent lumber yards, building material dealers (LBM), contractors, and pro dealers – B2B, SMB to mid-market. - **Mission or purpose statement**: To give independent building materials retailers the modern sales tools they need to compete with big box retailers, preserving the relationships and expertise that make local dealers special. ## Products & Services - **SalesJack CRM**: Web-based customer relationship management system built for lumber yards. Automatically syncs data from industry ERPs (Epicor, ECI, DMSI, Genetiq, Flitch, Ponderosa), logs sales activity (calls, texts, emails), manages leads, and surfaces cross-sell opportunities (e.g., flagging customers buying lumber but not windows). Includes automatic lead assignment, follow-up reminders, and mobile apps (iOS/Android). - **Marketing Automation**: Text and email campaigns, drip campaigns, and automations. Supports newsletters, rep-specific outreach, and re-engagement of at-risk accounts. - **Analytics Dashboards**: Pre-built dashboards for lumber yards that provide insights on share of wallet, declining purchase patterns, project-level add-on opportunities, and real-time permit data integration. - **Prospecting Service**: Outbound cold calling by SalesJack reps to generate qualified warm leads for the client’s team. - **Implementation & Onboarding**: Go-live in 4–6 weeks with on-site training, customized setup, and SOP development. 3-month mastery program with check-ins, configuration, and coaching. ## Market Standing - **Valuation/Market Cap**: Not publicly available. - **Key Metric**: Serves 50+ retail locations (as of late 2023/early 2024). Headcount of 6 employees (+133.3% YoY growth). LinkedIn followers: 430 (+301.9% yearly growth). - **Notable Investors/Partners**: Co-founders previously grew RenoRun’s US business from $0 to $55M in 2.5 years. Active members of LMC, NRLA, NLBDMA, and the Executive Council. Integration partners include major building materials ERPs. - **Growth Signals**: Rapid employee growth (+133% YoY), expanding presence across US and Canada, high web traffic growth (+86.6% monthly), industry association participation, and positive case studies with dealers like Hamilton Building Supply and Evanston Lumber. ## Competitive Advantages - **Purpose-built for building materials**: Unlike generic CRMs, SalesJack speaks the language of lumber yards (board feet, lineal feet, job packs) and integrates deeply with industry-specific ERPs. - **Automation of cross-selling**: Proactively surfaces missed opportunities (e.g., customers buying lumber but not windows, projects missing kitchen & bath components) that most sales teams overlook. - **On-site, hands-on support**: Provides in-person training at customer locations, not just online support, building trust with family-run businesses. - **Founders’ domain expertise**: Ryan Dempsey and Jeff Ryan spent six years in the building materials industry and six years at RenoRun before founding SalesJack – they understand the market’s pain points firsthand. ## Strategic Focus - **Expand footprint among independent dealers**: Continue adding retail locations and deepening integrations with additional ERPs and supply chain partners. - **Product-led growth**: Enhancing the analytics and AI capabilities to further automate lead prioritization, cross-sell alerts, and marketing segmentation. - **Scalable customer success**: Building repeatable implementation playbooks (4–6 week go-live) and remote onboarding processes to support rapid expansion. - **Team building**: Hiring across engineering, sales, and operations to mature the organization and put a repeatable sales motion in place. ## Why Work Here - **Early-stage impact**: Work directly with the founders (Ryan Dempsey and Jeff Ryan) on customer onboarding, revenue operations, and internal systems. Opportunity to shape product and processes from the ground up. - **Remote/hybrid flexibility**: Roles are available across Chicago, IL; New York, NY; and Toronto, ON. Some positions are listed as full-time on-site, but the culture emphasizes "getting stuff done" across locations. - **Hands-on, industry-immersive culture**: Company values "showing up" – literally meeting customers at their yards. The team is described as knowing the difference between board feet and lineal feet, and genuinely caring about independent retailers. - **Growth trajectory**: Company is growing fast (+133% headcount YoY) and plays in a large, underserved market. Employees have a chance to grow with the company and take on ownership quickly. - **Tech stack**: Uses modern tools like Snowflake, dbt, and Microsoft. Engineering culture values laying a strong technical foundation. - **Current openings** (as of mid-2025): Implementation Engineer, BizOps Manager, Account Executive, Senior Software Engineer. Ideal for people who are analytical, SQL-fluent, comfortable with AI, and eager to solve ambiguous problems. ## Sources 1. [salesjack.com](https://www.salesjack.com/) – Company homepage, features, FAQs 2. [salesjack.com/careers](https://www.salesjack.com/careers) – Careers page, job descriptions, founder contact info 3. [salesjack.com/our-story](https://www.salesjack.com/our-story) – Company story, mission, founder background 4. [linkedin.com/company/salesjack](https://www.linkedin.com/company/salesjack) – LinkedIn company page (employees, growth, tech stack) 5. 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