---
title: 'Founding Customer Support Engineer at comstruct ICT'
canonical: 'https://feeny.ai/job/founding-customer-support-engineer-comstruct-ict-munich-9dk40cbyskvx'
type: 'job'
last_seen: '2026-09-08'
---

# Founding Customer Support Engineer at comstruct ICT

- **Company:** comstruct ICT
- **Location:** Munich, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/comstruct/b61b0a31-6fd4-420a-911d-674b538f6a18

## Job description

## THE MISSION:

comstruct is building the agentic workforce for European construction. Our agents turn paper delivery notes, fragmented invoices and offline supplier decisions into structured, real-time data and live decisions, embedded inside the largest contractors in Europe and the US. To accelerate this journey, we secured a €12.5M seed financing round from 20VC and Google Ventures, along with top European investors.

comstruct builds AI agents for construction. Our platform automates the entire flow from the bill of quantities to the fully verified invoice: RFQs and supplier matching, bid comparison and negotiation, framework contracts and orders, digital delivery notes, invoice verification and sustainability reporting. We're looking for exceptional talent to help us bring this to an industry that still runs most of it by hand.

## ABOUT THE ROLE 🦺

As our Founding Customer Support Engineer you own what happens after go-live: you keep our customers' integrations running and their teams using comstruct every day.

When a delivery note doesn't map to the right project, a 3-way match fails, or data stops flowing from a customer's SAP, you own the problem end to end. You dig into logs, APIs, and data flows to find the root cause, prepare and ship smaller pull requests yourself, and work closely with engineering on more complex fixes. When you're not deep in a technical problem, you're on calls with customers, making sure the teams that went live keep using comstruct in their daily work.

You're the person the customer calls when something breaks and the one who makes sure it doesn't break again. Inside comstruct you're the voice of the customer: you spot the feature gaps that surface in real use and prioritize with the Product Engineering team which ones get built.

The deeper you get into how the product works and where it falls short, the more the door opens to move into a Forward Deployed Engineer or Product Engineering role and ship those fixes and features yourself.

## WHAT YOU WILL BE BUILDING 🏗️

- Own inquiries end-to-end: Our customers run some of the largest construction sites in Europe. When something breaks, it's real: trucks, deliveries, invoices, deadlines.
- Automate support with our own agents: We sell AI agents; support is a function where we also deploy them internally. You'll work out which parts of the flow an agent can handle and where the human touch still wins.
- Ship the fix when it's yours to ship: Small PRs, config and mapping changes, data repair scripts, clearer error handling. Reviewed by engineering, shipped by you.
- Kill recurring issues: Every ticket is a data point. You spot the patterns, bring them to Product Engineering with evidence, and push for the change that makes that ticket class disappear.
- Build the support foundation: Playbook, macros, help center, internal runbooks. You won't inherit a finished system. You'll write the first version of it as you learn, with the founders and engineering behind you.
- Report what matters: Time to first response, time to resolution on integration breaks, and how many recurring issue classes you eliminated. You consistently share where we stand with Customer Value Engineers and the wider team.

## WHAT WE’RE LOOKING FOR ✨

- 1 - 2 years in a technical, customer-facing role: Customer Success or Support Engineer, Solution Engineer, Implementation, TAM or similar.
- You're comfortable in APIs, logs, SQL and data flows and can debug across systems you didn't build. You know when an issue is the integration, the data or the product.
- You can explain a failed integration to an engineer and to a non-technical customer stakeholder, and both walk away clear.
- You want to understand how the product works under the hood instead of treating it as a black box.
- You are willing to work five days a week from our Munich office with occasional customer travel.
- You are native in German and fluent in English.

Nice to have: Ideally, you have initial experience with Construction Tech, Supply Chain or Logistics SaaS experience; early-stage startup experience (<50 employees) where you built processes from scratch.

## WHAT WE OFFER

- A path into building: This role is a launchpad. As you learn how customers use the product and where it breaks, you can grow into a Forward Deployed Engineer or Product Engineering role and build the fixes and features yourself.
- Real ownership, twice over: Equity options on top of a competitive salary and the freedom to own your work and build things from the ground up, not execute someone else's plan.
- Learn from the best: Direct mentoring from our Co-founder & CTO Dominik Brosch, plus access to engineering mentors through our network with Google Ventures and 20VC.
- Build at the frontier: Early access to the latest LLMs and SDKs, any AI productivity tools you need and top-notch hardware.
- Invest in yourself: A dedicated development budget for certificates, conferences and everything that makes you grow with the company.
- Feel at home: Relocation support for your move to Munich, daily dinner options with the team, Wellpass subscription and yearly offsites - the last ones took us to Mallorca, Italy and Portugal.

## About comstruct ICT

## Company Overview
- **One-liner**: comstruct automates the entire procure-to-pay process for construction companies by digitizing delivery notes, purchase orders, and invoices with AI‑powered verification.
- **Entity Type**: Private (Seed stage, $26.8M total funding)
- **Headquarters**: Munich, Germany
- **Founded**: 2022
- **Founders**: Henric Meinhardt, Dominik Brosch (CTO), Jonas Beckort

## Core Business
- **Primary industry**: Construction technology (ConTech) – procurement and invoice automation for the construction industry.
- **Target customers**: B2B – construction companies (general contractors, subcontractors) and their material suppliers; both enterprise and SMB segments.
- **Mission or purpose**: “comstruct is the platform for construction companies to digitize and automate their materials purchasing.” (LinkedIn)

## Products & Services
- **Digital Procurement**: Replaces email/phone orders with digital material requests, real‑time consumption tracking, and consolidated calendars for all orders.
- **Digital Delivery Notes**: Capture delivery notes directly from suppliers or on‑site, serving as the foundation for invoice verification, documentation, and quantity checks.
- **Automatic Invoice Verification**: AI‑powered matching of invoices against delivery notes and purchase orders, with smart account assignment suggestions; claims >95% of invoices captured ready for posting.
- **CO₂ Reporting**: Tracks carbon‑related data across procurement and logistics (mentioned on LinkedIn).
- **Project Analyses**: Dashboards for material consumption, usage, and financial performance; integrates with ERP systems (SAP, RIB, Abacus, etc.).

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding $26.8M (Pre‑Seed $1.3M in 2023; Seed $13M led by Google Ventures and The Twenty Minute VC in March 2025; Venture round $12.5M in Feb 2025)
- **Notable Investors/Partners**: Google Ventures, The Twenty Minute VC; angel investors include Kai Uhlig (Userlane founder), Emanuel Breitsamer (Alasco), Tobias Schuele (Foodspring), Mario Götze, Marcell Vollmer (ex‑Celonis CIO), David Clarke (ex‑Workday CTO), Alex Schwörer (owner Peri), Andrew Nutter (CEO Gama).
- **Growth Signals**: 46 employees (2.1% YoY growth); offices in Munich, Switzerland, Uganda, UAE; customers include Implenia, HOCHTIEF, ERNE AG; 9 active job postings; 5,977 LinkedIn followers.

## Competitive Advantages
- Deep integration with major construction ERP systems (SAP, RIB, Abacus, etc.) – seamless data exchange.
- End‑to‑end automation of the construction procure‑to‑pay cycle, from order to delivery note to invoice, reducing manual effort from hours to minutes (customer testimonial).
- AI agents that autonomously match documents and suggest account assignments, eliminating data silos between construction sites, purchasing, and accounting.
- Human‑like generative AI chat feature for natural‑language interactions.

## Strategic Focus
- Expand international footprint (already present in DACH, Switzerland, UAE, and Uganda) by adding more customers and deepening integrations.
- Continue to develop AI agents for fully autonomous document processing and decision‑making.
- Strengthen the data platform to deliver real‑time analytics and CO₂ tracking for construction supply chains.

## Why Work Here
- **Culture**: Fast‑growing, well‑funded startup with a clear mission to digitize a traditional industry; emphasis on impact and automation. Employee testimonials highlight “fast and reliable” collaboration and a partner‑minded approach.
- **Remote/Hybrid Policy**: Hybrid workspace – employees combine remote work with on‑site presence at the Munich office.
- **Notable perks/Engineering culture**: Small team (~46 people) with close collaboration across product, engineering, and go‑to‑market. Roles include Senior Software Engineer, Product Engineer, and Venture Development Associate. The engineering team (11 people) works on AI agents and integrations. Founders are hands‑on; employees from top companies (Enpal, PPRO, SAP) have joined.

## Sources
1. [comstruct.com](https://comstruct.com/en/)
2. [LinkedIn](https://www.linkedin.com/company/comstruct/)
3. [Careers page](https://comstruct.com/en/karriere)
4. [Built In profile](https://builtin.com/company/comstruct)
5. [Impressum](https://comstruct.com/en/impressum)

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