---
title: 'Founding Customer Training Manager - US (m/f/d) - AI health-tech at voize'
canonical: 'https://feeny.ai/job/founding-customer-training-manager-us-m-f-d-ai-health-tech-voize-new-york-zm46gb1xnfn0'
type: 'job'
last_seen: '2026-09-14'
---

# Founding Customer Training Manager - US (m/f/d) - AI health-tech at voize

- **Company:** voize
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/voize/7fd6be69-0750-476f-9968-64f5edad0ca7

## Job description

🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

💡Your Mission: Own the training experience for users in the US As our Customer Training Manager, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers, empowering them to embrace the technology and improve their documentation workflow.

🚀 Your Daily Business – No two days are alike

- Lead in-person training sessions for new customer deployments, training groups of health care providers (mostly Nurses and CNAs).
- Partner with our Customer Success team to ensure training readiness and to bridge adoption through our Hypercare follow-up cadence.
- Refine training materials and playbooks for the US market and for individual customers as needed.
- Travel to customer sites (estimated 2-3 weeks per month, depending on deployment schedule) to deliver on-site training and support go-live activities.
- Collaborate cross-functionally with Product, Customer Success, and our German training team to optimize training approach and share insights.
- Measure and report on training effectiveness, using adoption metrics and feedback to continuously improve our approach.

🤝 Your Skillset – What you bring to the table Experience & Background:

- 3+ years of training, onboarding, or customer enablement experience in B2B, preferably in healthcare, SaaS, or technical environments.
- Proven ability to design and deliver training to in person audiences.
- Experience training non-technical or diverse learner populations (strong plus).
- Comfort with travel (2-3 weeks per month) to customer sites across the US.

Core Competencies:

- Excellent communication skills, able to explain complex workflows and platform features in clear, accessible language.
- Training design and delivery, including ability to adjust on the fly based on learner needs and feedback.
- Attention to detail, especially around process documentation and compliance requirements in healthcare settings.
- Data-driven mindset, using adoption metrics, feedback, and outcomes to refine training approach.
- Flexibility and problem-solving, comfortable navigating the unique challenges of different care settings (legacy EHRs, limited IT infrastructure, etc.).
- Ownership mentality, driving training success with minimal scaffolding in a startup environment.

🎯 Our Success Mindset – How we work at voize

- You are a proactive problem-solver, finding ways to make training work in imperfect conditions (unreliable WiFi, tight scheduling, language barriers, etc.).
- You thrive in a fast-paced environment, iterating quickly on training content and delivery approach.
- You take ownership of outcomes, holding yourself accountable for adoption and customer success.
- You are a team player, collaborating cross-functionally and supporting your colleagues while bringing your own judgment to the work.
- You lead with empathy, understanding that training is often the first real touch customers have with voize—you set the tone.

🌱 Growing together - what you can expect at voize

- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
- We foster an open, collaborative culture with regular team events from our New York Hub.
- Become a co-creator of our success with stock options
- Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.

✨ Ready to talk? Apply now! 🚀 We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!

## About voize

## Company Overview
- **One-liner**: voize builds an AI companion for nurses that converts spoken notes into structured documentation, synced in real time to Electronic Health Records (EHRs), giving caregivers back up to 30% of their time per shift.
- **Entity Type**: Private (funded: Series A, Winter 2022 Y Combinator batch)
- **Headquarters**: Berlin, Germany
- **Founded**: 2020
- **Founders**: Fabio Schmidberger (CEO), Marcel Schmidberger (COO), Erik Ziegler (CTO)

## Core Business
- **Primary industry/industries**: Healthcare IT, AI-powered clinical documentation, skilled nursing and elder care
- **Target customers**: B2B – skilled nursing facilities, long-term care homes, and other healthcare providers employing frontline nurses
- **Mission or purpose statement**: “Give time back to those who care” – eliminate administrative burden so nurses can focus on people, not paperwork.

## Products & Services
- **[AI Companion for Nurses]**: A voice-based AI solution that runs locally on smartphones (no constant internet connection required). It listens as nurses speak during care, automatically structures and categorizes notes, and syncs them in real time to existing EHR systems. Designed for point-of-care documentation with offline capabilities.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding – $50M Series A (announced November 2025)
- **Notable Investors/Partners**: Balderton Capital (lead), HV Capital, Redalpine, Y Combinator (Winter 2022). Primary YC Partner: Nicolas Dessaigne.
- **Growth Signals**: 180,000+ nurses use voize; 1,100+ care facilities in Germany and Austria; 200M+ documented entries; 27% reduction in documentation time per shift; 9% more time on patient care; 15% reduction in staff turnover; care homes feature voize in job ads to attract nurses. The company is expanding into the US market.

## Competitive Advantages
- **Purpose-built for nursing** – developed in-house over tens of thousands of hours in care homes, not a generic AI repurposed for healthcare.
- **Offline-first architecture** – runs locally on smartphones, ensuring high data protection and continuous operation even when Wi-Fi fails, a first in healthcare AI.
- **Language & dialect support** – understands complex medical language, regional dialects, and non-native speakers, empowering diverse care teams.
- **Deep EHR integration** – bi-directional sync with all major EHRs for skilled nursing and long-term care, fitting naturally into existing workflows.

## Strategic Focus
- **European expansion and US market entry** – the $50M Series A will accelerate geographic growth and product development.
- **Expanding beyond documentation** – the AI companion will eventually cover all administrative workflows for frontline workers, starting with nursing.
- **Deepening integration with care facilities** – proven impact on nurse satisfaction and retention makes voize a tool that helps facilities attract and retain staff.

## Why Work Here
- **Culture & values**: Humans First, Aim for Epic, Act with Urgency, Care Always, Own the Outcome, Turn Complexity into Clarity. Emphasis on cross-functional collaboration, empathy, and making a real difference in healthcare.
- **Work policy**: Flexible work arrangements and remote-friendly policies – work from the Berlin office or from home, with the option to work from different EU countries.
- **Perks**: 30 vacation days + birthday off, Urban Sports Club membership, and a team that prioritizes connection and celebration alongside meaningful work.
- **Engineering culture**: “We make the complex simple” – the engineering team works on cutting-edge AI models, speech recognition, and offline mobile tech. High autonomy, iterative experimentation, and focus on results.

## Sources
1. [voize.ai – About](https://www.voize.ai/us/about)
2. [voize.ai – Careers](https://www.voize.ai/us/careers)
3. [voize.ai – Product](https://www.voize.ai/us)
4. [Y Combinator – voize](https://www.ycombinator.com/companies/voize)
5. [Tech.eu – voize lands $50M](https://tech.eu/2025/11/17/voize-lands-50m-to-bring-ai-where-its-needed-most-the-nursing-frontline/)

## Other roles at voize

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- [Founding Technical Account Manager  (French Speaking) m/f/d - AI health tech](https://feeny.ai/job/founding-technical-account-manager-french-speaking-m-f-d-ai-health-tech-voize-998vkgv1gn72) — Berlin, Germany
- [Care Expert - Customer Training (m/f/d)](https://feeny.ai/job/care-expert-customer-training-m-f-d-voize-berlin-cd14e58h5k3e) — Berlin, Germany
- [Senior People Operations Manager (m/f/d)](https://feeny.ai/job/senior-people-operations-manager-m-f-d-voize-berlin-fjedzjk0c65q) — Berlin, Germany
- [Sales Development Representative (m/f/d)](https://feeny.ai/job/sales-development-representative-m-f-d-voize-berlin-mp3v8k83jnrn) — Berlin, Germany
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- [Technical Support Manager (m/f/d) L2](https://feeny.ai/job/technical-support-manager-m-f-d-l2-voize-berlin-n6zyx5tkcqfa) — Berlin, Germany
- [Senior Product Marketing Manager (m/f/d)](https://feeny.ai/job/senior-product-marketing-manager-m-f-d-voize-berlin-6jg4b04yawrk) — Berlin, Germany
- [Enterprise Account Executive - US](https://feeny.ai/job/enterprise-account-executive-us-voize-new-york-qr90h1gsypa7) — New York, NY
- [Senior Analytics Engineer (f/m/d)](https://feeny.ai/job/senior-analytics-engineer-f-m-d-voize-berlin-2kdta1w4hw1w) — Berlin, Germany