--- title: 'Founding Delivery Executive at Beam' canonical: 'https://feeny.ai/job/founding-delivery-executive-beam-melbourne-z2ekf4cjsejt' type: 'job' last_seen: '2026-11-08' --- # Founding Delivery Executive at Beam - **Company:** Beam - **Location:** Melbourne, Australia - **Compensation:** $70k–$85k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-02-20 - **Last confirmed live:** 2026-11-08 - **Apply:** https://jobs.ashbyhq.com/beam-up/0b5d80a4-bc3e-4610-a2cb-44adebd2e14d/application **Skills:** Zendesk, Support tools, User onboarding, Training delivery, Government sector support, Not-for-profit support, NDIS support, Training material creation, User resource creation > The Founding Customer Adoption and Support Specialist serves as the first local hire for this role in Australia, bridging AI technology with frontline user teams. Responsibilities include delivering high-energy onboarding and training, troubleshooting support, and acting as a strategic partner to help organizations... ## Job description At Beam, we’re building AI that serves society. We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. Over 120,000 frontline workers across 400+ customers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning. About the role: We're looking for our first Delivery Executive in Australia, someone with bags of energy, a genuine love of learning, and a knack for making people feel confident with new technology. You'll own the day-to-day for our AU users: support, training, and the guides that help people help themselves. It's an entry-level role on our Delivery team, with a clear next step into a more strategic delivery role as you grow. You'll be: - Be the first face our users see. Own support end to end — tickets, 1:1s, troubleshooting — and make sure every Australian user feels heard and unstuck, fast. - Set people up to succeed from day one. Handle account creation so new users can dive straight in. - Bring users up to speed. Run virtual training sessions when new users need them, helping people go from unsure to confident with the product. - Build something people actually use. Take our Help Centre and turn it into a genuinely useful resource - Be the voice of our users. Triage feedback, spot the patterns, run feedback sessions yourself where you can, and flag the bigger stuff to the team so nothing gets lost. You are: - A go-getter. You take initiative, you don't wait to be told twice, and you're excited by a role where no two days look the same. - A fast learner. New tools, new processes, new people — you pick things up quickly and aren't afraid to ask questions. - Fantastic with people. Empathetic and patient, especially with people who find new tech a bit daunting. You build trust fast. - A strong communicator. Clear, warm, professional — in writing and out loud. - Comfortable in front of a room. You don't need to have run training before, but the idea of presenting to a group doesn't put you off, and you're keen to build that skill. - Organised. You can juggle live queries, a training calendar and admin without dropping the ball. Nice to haves (not required): - Experience in customer or product support - Familiarity with Zendesk or similar - Interest in social impact, government, or the not-for-profit sector - Experience creating simple training materials or guides Compensation: - Basic Salary of A$70k - A$85k - Competitive range of perks based on geography *Final compensation will be determined based on the candidate's qualifications, skills, location and previous experience ## Perks - Annual leave: 23 days of annual leave, with 3 additional days reserved for the Christmas period. Plus National public holidays - Sabbatical: Eligibility for a 6-week sabbatical after 3 years of service - Superannuation: Employer contributions as standard - Financial Coaching: Access a personal financial well-being coach through Bippit - One off work-from-home budget to create a comfortable & productive work station - Mental Health: Confidential access to 1:1 therapy and coaching via Oliva - Wellness Budget: $400 annual WellBeam budget for personal wellness and professional development activities. - Mindfulness: Free premium subscription to the Calm app - Enhanced Parental Leave: 18 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers, inclusive of PLP ## About Beam We’ve picked up an armful of [awards](https://beam.org/awards) for our work, including one from our former Queen. We've also been named by WIRED as one of London's [10 hottest startups](https://www.wired.co.uk/article/london-hottest-startups-2021) and by LinkedIn as a [Top 15 UK Startup](https://www.linkedin.com/pulse/linkedin-top-startups-2022-15-uk-companies-rise-linkedin-news-uk/?trackingId=9TqxvkXTjF2HSPvSIWLczw%3D%3D). Meanwhile, we've been covered in the media literally thousands of times, including the likes of [The FT, BBC, TechCrunch, Forbes and The Guardian](https://beam.org/press). We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of [Booking.com](http://Booking.com), Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy. ## About Beam ## Company Overview - **One-liner**: Beam builds AI-powered software and delivers frontline services to help government welfare teams and social workers reduce administrative burdens and improve outcomes. - **Entity Type**: Private (Mission-driven startup, revenue-generating) - **Headquarters**: London, UK (Hoxton office) - **Founded**: 2017 - **Founders**: Not publicly identified on the website or job page; the team is described as coming from startups, government, and frontline services. ## Core Business - **Primary industry**: Government Technology (GovTech) / Social Impact / Human Services Software - **Target customers**: B2G (Business to Government); specifically local authorities, social care teams, housing services, employment support, mental health services, and other public service organizations. - **Mission statement**: “To build brighter welfare systems globally” and “build brighter services for humanity.” The company is focused on bringing the benefits of AI to public services and the communities they serve. ## Products & Services - **Notes**: AI-powered case notes, documents, and insights for frontline teams. Reduces admin time (claim: admin time halved, documents submitted 60% faster). Uses AES-256 encryption at rest and TLS 1.3 in transit. - **Interpret**: Live, two-way translation in all major languages, enabling efficient communication with diverse service users. - **Talk**: Custom voice agents that resolve inbound calls and capture intake details 24/7. - **Frontline Services (Direct Delivery)**: Since 2017, Beam’s own caseworkers have supported over 7,000 people to achieve life-changing outcomes, delivering services via smartphones. This gave them frontline experience to build their software. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Over 350 frontline teams use Beam; the tech is used in over 150,000 meetings each week; trusted by over 80,000 frontline workers across hundreds of government partners. - **Notable Investors/Partners**: The website lists government partnerships across the UK, Europe, Australia, and the US. Specific investors are not named on the career page or main site. - **Growth Signals**: Rapid expansion from UK local government into housing, employment, and mental health services in 2024. Formal launch of an office in Melbourne, Australia in 2025, and a US HQ in Flatiron, New York. The company is experiencing inbound demand from international partners, with a waiting list. ## Competitive Advantages - **Frontline-built technology**: Beam’s unique differentiator is that their software is built by former frontline workers (their own caseworkers) who have firsthand experience with the admin challenges, making the tools highly practical and user-friendly. - **AI-first for public sector**: In 2024, they claim to have built the world’s first AI tools specifically for frontline caseworkers, putting them ahead in the GovTech AI space. - **Security & Compliance**: Government-grade security (AES-256 encryption, TLS 1.3, RBAC, customer-defined data retention). Data is never used to train models without consent and is stored on UK servers. - **Bespoke implementations & integrations**: Expertise in unique frontline workflows, with high-touch onboarding and custom integrations. ## Strategic Focus - **AI for the frontline**: Beam is heavily investing in AI tools (Notes, Interpret, Talk) to automate admin, reduce burnout, and free up caseworkers for human conversations. - **Global expansion**: Active growth in the US (New York HQ) and Australia (Melbourne office) after strong UK adoption. - **Product ecosystem**: Expanding from case notes into voice agents and translation, creating an end-to-end platform for public service delivery. - **Social impact**: Core mission-driven strategy, aiming to solve “the world's toughest social issues” with technology. ## Why Work Here - **Mission-driven impact**: Employees (“Beamers”) know they are making a difference by improving welfare systems and directly helping underserved people. - **Ambitious, high-performing team**: Company culture emphasizes “ambition and humility in equal measure,” with high levels of ownership and fast learning. - **Hybrid working (UK)**: Work between the Hoxton, London office and home. The US (NY) and Australia offices also appear to be hybrid. - **Market-leading compensation**: Competitive pay, EMI-qualifying share options, and a £200/year wellbeing budget. - **Perks**: Private healthcare (GP 24/7, physiotherapy, diagnosis), access to Oliva wellbeing support and Calm app, onsite gym membership covered, financial coach (1-1 sessions), sabbatical (up to 6 weeks after 3 years), up to 30 days holiday plus public holidays, salary sacrifice schemes (bike, tech, nursery). - **Meaningful work**: Employees report high levels of satisfaction from solving real societal issues at scale. ## Sources 1. [Beam Official Website](https://beam.org/) 2. [Beam About Page](https://beam.org/about) 3. [Beam Careers Page](https://jobs.ashbyhq.com/beam-up) 4. [Beam LinkedIn](https://uk.linkedin.com/company/wearebeam) 5. 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