---
title: 'Founding Designer at Runbook'
canonical: 'https://feeny.ai/job/founding-designer-runbook-san-francisco-9exn9myknsa5'
type: 'job'
last_seen: '2026-09-08'
---

# Founding Designer at Runbook

- **Company:** Runbook
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-23
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/runbook/6709afe2-5888-4e53-81b1-d3631120b129

## Job description

We're building the AI workforce for the physical economy — AI agents that replace the manual coordination layer running on emails, spreadsheets, TMS, ERP, and phone calls at companies that move, make, and deliver physical things. Our agents handle complex multi-day workflows, learn from feedback, and reach 90%+ autonomous execution in production.

Our founder Obaid Khan co-founded Motive — scaled it to $350M+ in revenue and a $5B+ valuation. We're going after the next big problem in the same market. Early team but we have multiple customers including Fortune 500. We move fast and hold a high bar.

Join us and build the core agent platform that automates complex operational workflows across the physical economy. You'll work across the stack — from AI agent orchestration to the product surfaces customers interact with daily.

## What You'll Do

- Define and own our design language/strategy end-to-end: product, marketing, customer communications, internal tools.
- Shape the product itself, not just its surface. You'll sit with customers, understand what they actually do all day, and compress it into agent behavior alongside engineering.
- Define how we onboard customers, how we communicate with them, and how the product earns their trust over months of use.
- Set the quality bar. Early decisions compound — great companies are built on great taste.
- Exceptional visual craft and obsession over the fine details.

## What We're Looking For

- Consumer product design experience. You've shipped products people love using.
- A track record of driving large, ambiguous projects to done — not completing tickets inside someone else's design.
- Strong product instincts. You can tell when something is 95% there and still wrong, and you push until it's right.
- Hunger to operate beyond design — into product, customer, strategy. You want massive ownership on an early team and are energized by the ambiguity that comes with it.

## How We Work

- Designers will ship to production here. We'll set you up with the coding tools (Cursor, Claude Code, whatever works) to make that real.
- You'll help define the toolset you need to do the job.
- Small team, high trust, low process. Direct access to founders and customers. In-person in SF.

## About Runbook

## Company Overview
- **One-liner**: Runbook builds AI agents that autonomously execute complex physical operations workflows—such as scheduling, vendor coordination, and accounts receivable—by integrating with existing systems and learning from a company’s own processes.
- **Entity Type**: Private (Startup; no disclosed funding round)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2025
- **Founders**: Obaid Khan (CEO) and Chris Ramesh (Head of Product)

## Core Business
- **Primary Industry**: Transportation, Logistics, Supply Chain & Storage; also serves manufacturing and construction.
- **Target Customers**: B2B, primarily mid-market and enterprise companies in physical operations (logistics providers, manufacturers, construction firms).
- **Mission/Purpose**: To give teams back the time to focus on work that creates lasting advantage by automating the manual, repetitive work of the physical economy.

## Products & Services
- **Runbook Autonomous Operations Platform**: An AI agent platform that handles workflows end‑to‑end. Agents reason through tasks like appointment scheduling, order ingestion, check‑call follow‑ups, vendor rate negotiation, and collections. They operate inside the customer’s existing stack (Outlook, ERP, TMS, etc.) with no rip‑and‑replace, and can be trained in plain English using SOPs and training docs.

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Early stage; LinkedIn shows 9 employees with monthly headcount growth of +45.5%.
- **Notable Investors/Partners**: Not disclosed in available sources.
- **Growth Signals**: Active hiring for 4 founding‑level roles; claimed 70% cost reduction for live customers, 99% task success on production workflows, and ability to deploy agents in days rather than months. Website traffic grew +2268.7% month‑over‑month (2,724 monthly visits), indicating rising interest.

## Competitive Advantages
- **End‑to‑End Autonomy**: Agents own the full workflow from first contact to system update, not just assisting humans.
- **No‑Code Training**: Teams train agents in plain English using existing SOPs, training docs, and carrier rules—no engineering queues or vendor tickets.
- **Rapid Deployment**: “Live in days, not months” and “~2 weeks” for a typical workflow.
- **Full Audit Trail**: Every action, call, and decision is logged for compliance and oversight.
- **Existing‑System Integration**: Works with APIs and systems‐without‐APIs (e.g., email, phone) so no migration is needed.

## Strategic Focus
- Scale the platform to automate increasingly complex operations across logistics, manufacturing, and construction.
- Continue refining agent accuracy and edge‑case handling through user feedback, aiming to reach and sustain 95%+ accuracy.
- Expand the team to support growing customer demand (currently 4 open founding roles).

## Why Work Here
- **Culture**: A small, agile team (9 people) that values direct communication, fast decision‑making, and hands‑on impact. Co‑founders and early team come from Airbnb, Moveworks, Carta, and Discord.
- **Work Model**: Likely hybrid/remote; headquarters in San Francisco but team members in Pakistan as well. Roles listed in San Francisco and Los Angeles.
- **Roles Available**: Founding Software Engineer, Engagement Manager, Agent Operations Lead, Founding Designer—ideal for someone who wants to shape the product and culture from the ground up.
- **Engineering Culture**: Deep technical focus on AI agents, reasoning, and system integration. Engineers have ownership over end‑to‑end agent behavior and infrastructure.

## Sources
1. [myrunbook.com](https://www.myrunbook.com/)
2. [linkedin.com/company/myrunbook](https://www.linkedin.com/company/myrunbook)
3. [bebee.com](https://bebee.com/us/companies/runbook)
4. [zensearch.jobs](https://zensearch.jobs/companies/runbook-e2375ef9-ee4c-4a6d-9078-ef45d91c62a2)

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