---
title: 'Founding Office & Workplace Operations at Rilla'
canonical: 'https://feeny.ai/job/founding-office-workplace-operations-rilla-new-york-24bjkzgr887a'
type: 'job'
last_seen: '2026-09-10'
---

# Founding Office & Workplace Operations at Rilla

- **Company:** Rilla
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/rilla/d5f79400-1198-4414-b7f0-fb53cfb0eebc

## Job description

A Foundational Company Rilla is on a mission to index the offline world. Today, we've built the leading sales coaching software for organizations doing sales offline. We have over 1000 customers, including The Home Depot, KKR, Neighborly, and PulteGroup, using our product to enable AI sales coaching across their organization. We are backed by Google Ventures, Bessemer Ventures, Crew Capital, and Broom Ventures, along with others. We're an in-office team in NYC with builders who operate like high-speed reinforcement learners. We obsess over our customers, move at a high velocity, are not afraid of failure, and look to maximize our real-world impact.

## The Role

As Rilla scales, the office is the engine everything else runs on, and right now there's no one who owns it end to end. This is a founding role to build it. You'll own the physical space, the daily experience of being in the office, and the systems that get new people productive from day one. Today this work is scattered and manual. Your job is to turn office and workplace operations into a system that runs itself — so a team of builders working ~60 hours a week in person never has to think about whether the space, the food, the supplies, or the onboarding "just works." It does, because you built it that way. We're looking for someone who reaches for AI and automation before the manual grind, treats logistics as a system to engineer, and takes extreme ownership of a space and a team's daily experience. You'll sit on our BizOps team and work across HR, finance, engineering, and leadership, the connective tissue that keeps everyone moving fast.

## What You'll Do

- Own day-to-day office operations end-to-end.
- Manage vendor relationships — food & beverage, cleaning, facilities, building management and hold them accountable to timelines and quality
- Keep the office stocked: order and restock supplies, snacks, drinks, and equipment before anyone notices they're low
- Plan and run internal events, team offsites, celebrations, and the moments that build culture in a high-intensity in-office team
- Own office-related budgets, expenses, and reconciliations, and find ways to spend smarter as we scale
- Build the systems, checklists, and automations that make all of the above continuous instead of a scramble
- Be the go-to person for anything space-, supply-, or experience-related, and the first line for keeping the office a place people want to be

## Who You Are

- A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics.
- An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.
- A team player. You love giving and receiving feedback and learning and growing as a team.
- Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more.
- Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas.
- Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources for maximum efficiency.

## What We Require

- 1–2 years in office management, workplace experience, administrative operations, or a similar role — startup or high-growth experience strongly preferred
- A track record of owning a space or program end to end with minimal oversight
- Genuine fluency with AI tools, and a bias for using them to automate real work
- Excellent written and verbal communication across every level of the org
- Strong organization and judgment, with comfort shipping in ambiguity and driving clarity
- Willingness to be in the NYC office full time — this role lives in the space it runs

## Nice to Have

- Experience standing up office or workplace systems for a growing team from scratch
- Experience owning onboarding/offboarding logistics or IT/device coordination
- Experience managing vendors and office budgets

Prior experience owning all of this is a plus, not a hard requirement. If you're a fast learner who's hungry to own this from the ground up, we want to hear from you.

Don't Work Here Please don't join if you're not excited about:

- Building the office and workplace systems for a company scaling faster than most
- Reaching for AI and automation before you reach for a spreadsheet
- Working ~60 hrs/week in person with some of the most ambitious people in NYC
- Attempting to build a generational company, and the intensity required to do so

## Compensation & Benefits

- Compensation: $90,000 – $120,000/year + equity
- Medical, dental, and vision insurance
- Breakfast, lunch, dinner, and supplementary food and drink
- Wellness / Gym Benefits
- Commuter benefits
- Relocation assistance
- Take what you need paid time off, not accrual-based
- $1,000 stipend for learning and personal growth
- $1,500/month rent stipend
- Tech equipment

## About Rilla

## Company Overview
- **One-liner**: Rilla provides an AI-powered coaching platform that records, transcribes, and analyzes in-person sales conversations to give managers 100% field visibility and accelerate rep performance.
- **Entity Type**: Private (Seed Stage – raised $3.9M total)
- **Headquarters**: New York, New York, United States
- **Founded**: 2019
- **Founders**: Sebastian Jimenez (CEO), Chris Martin (CTO, Co-Founder), Michael Castellanos (Chief Data Scientist, Co-Founder)

## Core Business
- **Primary industry**: AI-powered sales enablement and conversation intelligence for in-person sales teams.
- **Target customers**: B2B – field sales organizations in home services, home building, automotive, dental, senior living, multifamily, and other verticals where sales happen offline.
- **Mission statement**: *“Make the offline world as searchable as the web.”* The company aims to create the first living map of offline commerce.

## Products & Services
- **Rilla AI Coaching Platform**: A mobile app and web platform that records in-person sales conversations, then automatically transcribes, analyzes, and delivers coaching feedback. Managers can perform “virtual ridealongs” in minutes instead of hours. The AI adapts to each team’s sales process and best performers.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held).
- **Key Metric – Annual Revenue**: $25M–$50M (LinkedIn estimate, 2026).
- **Key Metric – Total Funding**: $3.9M across three seed rounds. Lead investor in latest round (Seed, Dec. 2022): **Crew Capital**.
- **Notable Investors/Partners**: Crew Capital; also 7 additional investors in the last round. Advisors include Filip Kaliszan (CEO & Founder of Verkada), Jim Kowalski (fmr Group VP North America, Oracle), Daniel Dines (CEO & Founder of UiPath), Nikolay Storonsky (CEO & Founder of Revolut), Steve Zahm (Cofounder of Procore).
- **Growth Signals**:
  - Headcount grew **64.5% YoY** to 108 employees.
  - Net revenue retention reported at **232%** (from careers page).
  - Average increase in close rates of **+40%** and average increase in ticket price of **+17%** for customers.
  - Trusted by thousands of sales teams in verticals like home improvement, home building, dental, and automotive.
  - Recently partnered with Neighborly (March 2026) to empower plumbers and HVAC technicians with AI.

## Competitive Advantages
- **Purpose-built for offline sales** – unlike generic conversation intelligence platforms, Rilla focuses exclusively on in-person field sales, capturing voice, location, and context.
- **Rapid onboarding** – claims setup in 1 hour 45 minutes.
- **Unprecedented visibility** – managers can review every rep’s appointment every day without being physically present.
- **High-performance coaching** – customers report 40–50% performance improvement within the first month, with reps achieving 627% monthly sales increases from instant feedback.

## Strategic Focus
- Continue dominating verticals with heavy offline commerce (home services, building, dental, automotive, senior living).
- Expand AI capabilities to serve more industries and deepen personalization of coaching.
- Build the “first living map of offline commerce” by indexing millions of in-person sales interactions.

## Why Work Here
- **Compensation**: 90th percentile of market rate; competitive salaries and equity.
- **Benefits**:
  - Full medical, dental, and vision coverage.
  - Unlimited PTO.
  - Free daily breakfast, lunch, dinner, and snacks.
  - Gym membership (fitness benefits).
  - Commuter benefits (fully covered transit/ride-shares).
  - Parental leave.
  - $1,000 annual learning stipend (courses, books, conferences).
  - Proximity stipend for employees near the office.
- **Culture & Work Environment**:
  - Values: Obsession, Speed, Simplicity, Fun.
  - Hybrid-friendly: New York HQ with a proximity stipend; also operates in Canada, Australia, Nigeria, UK, and Poland.
  - Company offsites twice a year (past trips: San Diego, Cape Cod, Palm Springs).
  - Leadership team includes former founders, D1 athletes, and top tech company alumni.
  - High-growth environment (22 active job postings as of mid-2026).
- **Engineering Culture**: Emphasis on building fast, solving hard problems, and pioneering AI for the real economy. Tech roles include Senior Software Engineer, Software Engineer (Platform & Applied AI).

## Sources
1. [Rilla Careers Page](https://www.rilla.com/careers)
2. [Rilla About Page](https://www.rilla.com/company/about)
3. [Rilla LinkedIn Profile](https://www.linkedin.com/company/rilla-co)
4. [Rilla Homepage](https://www.rilla.com/)

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