--- title: 'Founding Product Designer at Casap' canonical: 'https://feeny.ai/job/founding-product-designer-casap-new-york-d2s5h3y4bm0m' type: 'job' last_seen: '2026-09-11' --- # Founding Product Designer at Casap - **Company:** Casap - **Location:** New York, NY - **Compensation:** $175k–$250k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.gem.com/casap/am9icG9zdDo04fqyV7j0gLXIX2v5flVo ## Job description Location(s) This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays. ## About the Role Casap is hiring our Founding Product Designer to define how humans and AI agents interact inside financial institutions. This is a new frontier for UX, and nobody has written these patterns yet. You set the craft bar, build the design system that helps all of us move faster with design, and work shoulder to shoulder with engineers, customers, and our founders. You'll take complicated workflows and simplify them without losing accuracy or power. You'll shadow real people doing real banking flows in person and dream up new agent workflows to redefine banking. And you'll design content to help banks understand agentic transformation and lead them through it, on some of the largest stages and in the most important board rooms in the industry. ## What You'll Do - Establish the patterns for how people supervise, correct, and hand work to AI agents, in an environment where being wrong is expensive. - Rebuild the flows behind provisional credit, evidence gathering, chargeback filing, and merchant response review, so a process that takes up to 90 days at most banks resolves in days. - Spend time on site with dispute and fraud teams at banks and credit unions, watching the actual work, then turn what you see into agent workflows nobody has designed before. - Produce the keynotes, board decks, and published points of view that banks use to understand agentic transformation, and present them yourself. - Work directly with engineers and customers to design new flows, from problem definition through pixel-level polish. - Prototype aggressively in Figma, in code, or with AI tools, whatever gets the idea across fastest. ## What You've Done - 6+ years designing and shipping products, with meaningful time on enterprise, B2B, or workflow-heavy software. - Designed enterprise workflows before, and excited to rethink them with agentic AI. - Worked directly with engineers and customers to design new flows, and can handle ambiguity. - You’ve built design systems that help a whole team move faster with design, and can speak to what that unlocked. - Designed complex, information-dense interfaces, and can show how you made them simpler without making them weaker. - Exceptional craft and systems thinking. You know when to use an existing pattern, when to create one, and when to kill one, and you can articulate why you made a decision, not just what you made. - Strong storyteller in both words and visuals, with experience presenting to customers, executives, or industry audiences. - You've genuinely integrated AI agents into how you design and build, and can speak to what that changed. ## Nice to Have - Experience in financial services, payments, fraud, or another highly regulated domain. - You've been an early or solo designer at a startup and know what that actually requires. - You ship your own code, or have worked as a design engineer. - Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes! ## About Casap ## Company Overview - **One-liner**: Casap builds AI agents that automate dispute resolution and fraud management for banks, credit unions, and fintechs. - **Entity Type**: Private (Series A) - **Headquarters**: San Francisco, California, United States (with offices in New York City and Paris) - **Founded**: 2023 - **Founders**: Shanthi Shanmugam (CEO) and Saisi Peter ## Core Business - **Primary industry**: Financial Technology (Fintech) / AI-Powered Dispute & Fraud Automation - **Target customers**: B2B — Banks, credit unions, and fintechs - **Mission statement**: "Reduce first-party fraud, automate disputes, protect the bottom line, and build consumer trust that lasts." ## Products & Services - **Casap Copilot & Collaboration Platform**: An AI-powered platform that fully automates disputes end-to-end. It uses agentic AI to handle claims processing, reduce first-party fraud losses, and ensure compliance with regulations like Reg E, Reg Z, and card-network rules. The platform is designed to automate up to 30% of dispute cases, cutting resolution times from months to days. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Total Funding**: $33.6M (across 4 rounds) - **Funding History**: - Pre-Seed (Feb 2024): $100K — led by Curql - Pre-Seed (Oct 2024): $1.5M — led by Primary Venture Partners - Seed (Oct 2024): $7.0M — led by Lightspeed Venture Partners - Series A (Sep 2025): $25M — led by Emergence Capital (with participation from SoFi and others) - **Notable Investors**: Emergence Capital, Lightspeed Venture Partners, Primary Venture Partners, SoFi, Curql - **Key Metric**: Headcount of 37 employees (+325% YoY), distributed across 6 countries (US, Brazil, Canada, Kenya, Bangladesh, Algeria) - **Growth Signals**: - Joined the Alkami Technology partner ecosystem (July 2026) as an Elements partner, enabling integration with Alkami's digital banking platform. - Named an Inc. Female Founder 500 honoree (Shanthi Shanmugam). - CEO's background at Robinhood; co-founder's experience at Chime (saved $10M in first year using AI for disputes). ## Competitive Advantages - **Deep domain expertise**: Founders bring firsthand experience from Robinhood and Chime, giving them unique insight into the operational pain points of dispute and fraud management at scale. - **Proven ROI**: Co-founder Saisi Peter's work at Chime demonstrated that AI applied to disputes saved $10M in the first year and that unresolved disputes were the #2 reason for customer churn. - **Agentic AI approach**: Purpose-built AI agents designed specifically for financial institutions, handling high-cost, high-risk functions that are still largely manual. - **Regulatory compliance baked in**: Platform automatically meets Reg E, Reg Z, and card-network obligations, reducing risk for clients. ## Strategic Focus - **Scaling the partner ecosystem**: The Alkami integration is a key channel strategy to reach more banks and credit unions. - **Deepening AI capabilities**: Continuing to build out agentic AI to handle more complex dispute and fraud scenarios autonomously. - **Expanding customer base**: Targeting both traditional financial institutions and digital-first fintechs. ## Why Work Here - **Purpose-driven mission**: The work directly impacts real people — faster dispute resolutions, fewer fraud losses, and consumers who feel heard. The company emphasizes that "what you build here matters." - **Collaborative culture**: "Every voice matters here" — the company values diverse backgrounds and perspectives. - **High bar, fast pace**: The culture is described as "move fast, build right" — a balance of speed and quality for those who want to build something meaningful. - **Remote-friendly with hubs**: Offices in San Francisco (HQ) and New York City, with a distributed workforce across 6 countries. - **Notable perks**: Not explicitly listed, but the engineering culture is a priority — a Founding Engineer/Head of Engineering role exists, and the technical team makes up a significant portion of headcount. - **Active hiring**: Currently posting for 4 roles (Senior/Staff Backend Engineer, Head of Customer Success, Technical Program Manager, Customer Success Manager). ## Sources 1. [casaphq.com](https://www.casaphq.com/about) 2. [linkedin.com](https://linkedin.com/company/casaphq) 3. [cbinsights.com](https://www.cbinsights.com/company/casap) 4. [theorg.com](https://theorg.com/org/casap) 5. [casaphq.com/careers](https://www.casaphq.com/careers/now-hiring) ## Other roles at Casap - [Technical Chief of Staff](https://feeny.ai/job/technical-chief-of-staff-casap-new-york-jxbz7p0ne7yz) — New York, NY - [Engineering Leadership](https://feeny.ai/job/engineering-leadership-casap-new-york-qgkx9z3ysmtq) — New York, NY - [Director of Product Marketing](https://feeny.ai/job/director-of-product-marketing-casap-new-york-1z8bhw6xns1r) — New York, NY - [Senior Partnerships Manager](https://feeny.ai/job/senior-partnerships-manager-casap-new-york-vjp74mynvrbr) — New York, NY - [Technical Customer Experience Manager](https://feeny.ai/job/technical-customer-experience-manager-casap-new-york-s3gmj524ad31) — New York, NY - [Senior AE (Director of Strategic Relationships)](https://feeny.ai/job/senior-ae-director-of-strategic-relationships-casap-remote-e03rc48fvtcy) - [Backend Engineer (All Levels)](https://feeny.ai/job/backend-engineer-all-levels-casap-new-york-cee3xf2pcpjr) — New York, NY - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-casap-san-francisco-h6bn0831bm60) — San Francisco, CA - [Technical Program Manager](https://feeny.ai/job/technical-program-manager-casap-new-york-kyfpxs9e7v81) — New York, NY - [Founding Product Designer](https://feeny.ai/job/founding-product-designer-kernel-london-y9mtrrkb4pkh) — London, United Kingdom