---
title: 'Founding Product Manager at Phonely'
canonical: 'https://feeny.ai/job/founding-product-manager-phonely-san-francisco-k5pvxa9k4hzy'
type: 'job'
last_seen: '2026-09-17'
---

# Founding Product Manager at Phonely

- **Company:** Phonely
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.ashbyhq.com/phonely/e163e1bd-bee3-463e-9c10-a616859eb0f4

## Job description

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible.

Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast and just getting started.

## About the Role

This is our first product hire. You will be helping drive the direction of Phonely. Our customers are pretty good at telling us what hurts right now, and much less so at telling us what they are going to need in six months to a year from now. That's where you'll come in. You will spend a lot of your time sitting between engineering and customer success, pulling everything together into a roadmap the team believes in, and then staying with it until it's shipped and people are actually using it.

We think of this as a revenue generating role. What you choose to build determines which deals we can win and which customers grow with us, and you will be measured on that alongside the rest of the go-to-market team.

## What You'll Do

- Own the voice AI product end to end, from the first customer conversation through launch, adoption, and iteration
- Talk to customers constantly. Sit on calls, read transcripts, dig through tickets and feature requests, and use that evidence to decide what deserves to get built
- Translate what customer success and sales are hearing into a roadmap with clear priorities and tradeoffs
- Work shoulder to shoulder with engineering and design through the whole build
- Define what success looks like before you ship and then go check whether you were right
- Partner with sales, marketing, and customer success on positioning, launches, and enablement so the thing you built actually gets used
- Build the product function itself: how we prioritize, how we document, how we run launches, and how we measure what worked
- Argue with us. You will be working alongside people who have strong opinions of their own, so bring one, back it with evidence, change your mind when someone has a better one, and then commit
- Set the vision for where the product goes over the next year and make the case for it

## What You'll Bring

- At least three years in product management, including something you took from a vague idea all the way to a product people love
- Experience owning a real business outcome and comfort being measured on it
- Exceptional organization and follow-through
- Excellent writing and communication. You are the connective tissue between engineers, customer success, sales, and the founders, and most of that job is making complicated things clear to people who are not in the weeds with you
- Enough technical fluency that you can talk with engineers about APIs, latency, and model behavior

Bonus Points

- You have shipped AI or LLM-based products into production
- You have worked closely with a customer success or support team before
- You know the world of call centers, contact centers, or high volume phone operations
- You have been the first PM somewhere and have opinions about what you would do differently the second time

## Why Join Phonely

We are a team of ex-athletes, founders, and builders who are deeply passionate about the problem we're solving. We're a curious, driven, low ego group that finds joy in hard challenges. As we grow the team, we are being extremely intentional about the culture we're building. We care far less about a person's pedigree than we do seeking out smart people with grit and genuine kindness. If this resonates with you, please reach out!

Also we have some nice benefits:

- Full health and dental coverage
- 401k with 4% match
- Unlimited PTO
- Meaningful equity
- Wellness stipend
- Race/tournament stipend (so you can go compete in cool stuff!)
- Breakfast, lunch, and dinner provided
- Annual offsites in fun locations (costa rica, the rockies)

Interview Process

1. Fifteen minute intro call to see if there's a fit
2. A deeper conversation about your product experience with someone on the team
3. A case study where we hand you a real problem off our roadmap and you walk through how you would approach it with one of our engineers and customer success managers
4. Final conversation with leadership

## About Phonely

## Company Overview
- **One-liner**: Phonely provides lifelike AI voice agents that answer business phone calls, manage chats and SMS, and automate customer interactions across channels.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2023
- **Founders**: Not publicly listed (CEO: William Bodewes)

## Core Business
- **Industry**: Voice AI / Customer Communication Automation
- **Target Customers**: B2B – SMBs to Fortune 500 enterprises; verticals include healthcare, home services, legal, insurance, real estate, e‑commerce, and contact centers.
- **Mission**: *“Building technology that lets businesses provide better support to their customers, lets doctors see more patients, and lets the rest of us never get put on hold again.”* [phonely.ai/about](https://www.phonely.ai/about)

## Products & Services
- **Phonely AI Receptionist**: Natural, human‑like voice agent that handles inbound calls – appointment scheduling, lead qualification, routing, payments, follow‑up, and outbound outreach. Supports 100+ languages and voice cloning. [phonely.ai](https://www.phonely.ai/)
- **Omnichannel Platform**: Extends AI agents to phone, live chat, SMS, and API – delivering consistent experiences across channels.
- **Analytics & Optimization**: Call recording, transcription, AI‑powered insights, and performance dashboards to continuously improve conversations.
- **Custom Workflows**: Configurable conversation flows, scripts, tone, routing logic, and escalation paths. Integrates with CRMs, scheduling software, and other business tools.
- **Compliance & Security**: SOC 2, HIPAA, GDPR, CCPA, PCI compliant – built for regulated, high‑stakes conversations.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Raised **$16.5 M** in total funding (Series A of $16 M closed in 2026). [cbinsights.com](https://www.cbinsights.com/company/phonely)
- **Notable Investors**: Y Combinator, Base10 Partners, Etech, EngageCX, TSA Telco Group (over 10 investors total).
- **Growth Signals**:
  - **10,000+** businesses using the platform
  - **100,000+** calls per day processed
  - **70%** reduction in operational costs reported by customers
  - **70%** of businesses set up in less than 5 minutes
  - Trusted by Fortune 500 companies and backed by leading accelerator Y Combinator.

## Competitive Advantages
- **Lifelike AI**: Voice agents built by PhD researchers with natural turn‑taking, emotion handling, and voice cloning that sounds human.
- **Omnichannel Unity**: One platform for phone, chat, SMS, and API – not just voice.
- **Enterprise‑Grade Compliance**: Supports HIPAA, SOC 2, GDPR, CCPA, and PCI out of the box – critical for healthcare, legal, and finance.
- **Rapid Deployment**: 70% of businesses go live in under 5 minutes; enterprise gets dedicated setup teams.
- **Deep Integrations**: Pre‑built connectors to CRMs, scheduling tools, and payment systems – zero human intervention possible.

## Strategic Focus
- **Scale AI‑First Customer Communication**: Expand the platform’s capability to handle millions of calls while maintaining quality and compliance.
- **Vertical Expansion**: Deepen workflows for high‑regulation industries (healthcare, legal, insurance).
- **Community & Partner Ecosystem**: Host webinars, roundtables, and a Slack community to share playbooks and foster customer success.
- **Continuous Optimization**: Use analytics and machine learning to make every agent smarter and every call more effective.

## Why Work Here
- **Culture**: Values include *customer obsession*, *intensity* (fast shipping and iteration), *attention to detail*, and *trust* (building for regulated environments).
- **Team**: Composed of AI researchers, engineers, operators, and customer‑obsessed builders – described as “people who know voice AI is hard.”
- **Impact**: Work on a platform that handles 100K+ daily calls for 10K+ businesses, from small clinics to Fortune 500 enterprises.
- **Growth**: Join an early‑stage (Series A) company backed by Y Combinator, with significant runway and customer traction.
- **Work Model**: Not explicitly stated as remote or hybrid; HQ in San Jose, CA. Careers page lists open positions.
- **Perks**: Opportunity to shape the future of voice AI, work with PhD researchers, and build at the intersection of AI and real‑world customer communication.

## Sources
1. [Phonely AI – Product & Company Overview](https://www.phonely.ai/)
2. [Phonely About Page – Mission & Team](https://www.phonely.ai/about)
3. [Phonely Careers Page](https://www.phonely.ai/careers)
4. [CB Insights – Funding, Investors, HQ Details](https://www.cbinsights.com/company/phonely)

## Other roles at Phonely

- [QA Engineer](https://feeny.ai/job/qa-engineer-phonely-canada-md7gp7nn8mk1) — Canada
- [Founding Content Marketing Lead](https://feeny.ai/job/founding-content-marketing-lead-phonely-san-francisco-nfqhxft889cn) — San Francisco, CA
- [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-phonely-san-francisco-2wh3dm68htrb) — San Francisco, CA
- [](https://feeny.ai/job/phonely-san-francisco-vtxmdsjrq3rt) — San Francisco, CA
- [Applied Machine Learning Researcher](https://feeny.ai/job/applied-machine-learning-researcher-phonely-australia-w38zhp769zc2) — Australia
- [GTM Operations Manager](https://feeny.ai/job/gtm-operations-manager-phonely-san-francisco-re2krk9fy2zr) — San Francisco, CA
- [Senior Business Development Representative](https://feeny.ai/job/senior-business-development-representative-phonely-san-francisco-h4b6r9kf0ggt) — San Francisco, CA
- [Business Development Representative](https://feeny.ai/job/business-development-representative-phonely-san-francisco-yavhbsmdgxk6) — San Francisco, CA
- [Content Marketing Intern](https://feeny.ai/job/content-marketing-intern-phonely-san-francisco-884hqnm64mdv) — San Francisco, CA
- [Software Engineer Intern](https://feeny.ai/job/software-engineer-intern-phonely-san-francisco-hacsghp5gjzk) — San Francisco, CA