---
title: 'Founding Software Engineer, AI Support Systems at Broccoli AI'
canonical: 'https://feeny.ai/job/founding-software-engineer-ai-support-systems-broccoli-ai-lehi-cbvafycmh88c'
type: 'job'
last_seen: '2026-11-02'
---

# Founding Software Engineer, AI Support Systems at Broccoli AI

- **Company:** Broccoli AI
- **Location:** Lehi, UT
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/broccoli/a10c5891-7359-4f22-bdb1-d9e7fdc70bb2

## Job description

## About Broccoli 🥦

At Broccoli, we're building AI teammates for the people who build and maintain our world. We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep America running, and replace fragmented software and repetitive manual work with AI that actually gets the job done. Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences. Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built. Today:

- Hundreds of contractors rely on Broccoli every day.
- We've grown to $25M+ ARR in 2.5 years.
- We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
- We're backed by Khosla Ventures and Y Combinator.

We're still just getting started.

## The Role

We're looking for an AI-first builder to transform how we deliver customer support at Broccoli AI. You'll own customer support experience and build the AI workflows, systems, and documentation that help us resolve customer issues faster and more effectively. You'll work closely with our Technical Support team, Customer Success and Product Engineering, to build tools and automate workflow, improve how our AI troubleshoots customer issues, and build a knowledge base that delivers accurate, helpful answers. This is a hands-on role for someone who wants to use technical skills to impact directly how a world class technical support team works. You'll identify recurring customer issues, build and improve AI-powered solutions, and use support data to identify opportunities to improve the customer experience. You'll report to our Head of Customer Success and partner closely with teams across the company.

## What You'll Do

- Build and improve AI workflows that help resolve common customer questions and Tier 1 support issues.
- Own our support knowledge base, ensuring documentation is accurate, easy to navigate, and useful for both customers and AI.
- Build out the customer facing support platform ([example](https://help.rippling.com/login)).
- Identify opportunities to automate repetitive support tasks and build the tools, integrations, and workflows to make them happen.
- Investigate recurring customer issues and AI failures to understand root causes and develop lasting solutions.
- Partner with Technical Support, Customer Success, and Product Engineering to improve the customer experience and address underlying product issues.
- Build reporting and dashboards that provide visibility into ticket trends, resolution rates, and support performance.
- Help ensure enterprise customers and complex issues receive the attention they need while making routine support more scalable.

## What We're Looking For

- 5+ years of software engineering or closely related technical experience, with a track record of building and shipping software.
- A degree in Computer Science or equivalent practical experience.
- Strong coding skills and experience developing, debugging, and maintaining software.
- Experience building integrations, working with APIs and databases, and connecting systems.
- Hands-on experience with AI-powered applications, LLMs, AI agents, or workflow automation.
- A product-minded approach to engineering. You enjoy understanding customer problems and building solutions that address them.
- Strong problem-solving skills and the ability to take projects from initial idea through implementation and iteration.
- Experience working with customer support teams or building customer-facing tools is a plus.

## About Broccoli AI

## Company Overview
- **One-liner**: Broccoli AI builds an AI-native operating system for home service businesses, using voice agents to automate customer service, scheduling, and revenue operations for plumbing, HVAC, and electrical contractors.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: AJ Jain (CEO) and Aditya Ketkar (CTO)

## Core Business
- **Primary industry/industries**: Home Services Technology, Artificial Intelligence, Customer Service Automation
- **Target customers**: B2B — plumbing, HVAC, and electrical contractors (from single-location operators to PE-backed roll-ups)
- **Mission or purpose statement**: "To democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve."

## Products & Services
- **AI Voice Agents**: AI-powered phone agents that answer every call 24/7, book jobs in real time, and provide empathetic customer support for trades businesses. Type: AI Agent / SaaS.
- **Revenue Automation (Outbound & Follow-ups)**: Automated outbound calling and follow-up sequences to drive more revenue for contractors. Type: AI Agent / SaaS.
- **Operations Automation**: AI agents that handle scheduling, dispatch, and alerting for emergencies, integrated with systems like ServiceTitan. Type: AI Agent / SaaS.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Raised $25M+ in Series A funding led by Khosla Ventures, with participation from Y Combinator (Winter 2022 batch). [ycombinator.com](https://www.ycombinator.com/companies/broccoli-ai/jobs)
- **Notable Investors/Partners**: Khosla Ventures (lead, Series A), Y Combinator (W22 batch), Gustaf Alstromer (YC partner).
- **Growth Signals**: Grew from 0 to 800+ contractors in under 2 years; grew from $0 to millions in ARR in under a year; headcount grew 272.7% year-over-year to 31 employees; 22 active job postings (monthly job postings up 46.7%, yearly up 2,100%). [linkedin.com](https://www.linkedin.com/company/broccoli-com)

## Competitive Advantages
- **Deep vertical focus**: Built specifically for trades (plumbing, HVAC, electrical) rather than a generic AI voice agent, allowing for industry-specific workflows and integrations (e.g., ServiceTitan).
- **Founder-market fit**: Founders spent 9 years working together and went door-to-door meeting 100+ contractors to understand the market before building, leading to a product that truly fits the workflow.
- **Rapid traction**: Grew from 0 to 800+ contractors and from $0 to millions in ARR in under a year, indicating strong product-market fit.
- **Full-stack automation**: Unlike point solutions that only handle calls, Broccoli automates the entire front office (calls, scheduling, dispatch, follow-ups, marketing) in one platform.

## Strategic Focus
- **Scale the contractor base**: Continue onboarding plumbing, HVAC, and electrical businesses, targeting both single-location operators and large PE-backed roll-ups.
- **Deepen the operating system**: Expand automation beyond voice to cover the full workflow of home service businesses (scheduling, dispatch, marketing, operations).
- **Expand into new verticals**: The company is hiring for a "Strategy & Operations Lead, New Verticals," indicating plans to expand beyond the core trades.
- **Hire aggressively**: With 22 open positions and massive job posting growth, the company is in a major scaling phase across engineering, sales, marketing, and operations.

## Why Work Here
- **High-growth environment**: The company is growing extremely fast (272.7% headcount growth YoY, millions in ARR in under a year), offering employees the chance to have outsized impact in a rocket ship.
- **Founder-led with strong pedigree**: Founders AJ Jain and Aditya Ketkar have worked together for 9+ years, have backgrounds at Adobe and Microsoft, and are backed by top-tier investors (Khosla Ventures, Y Combinator). [ycombinator.com](https://www.ycombinator.com/companies/broccoli-ai)
- **Culture of deep customer empathy**: The company was built by going door-to-door and meeting 100+ contractors, and that customer-first ethos permeates the engineering and product culture.
- **Work policy**: Hybrid/In-Office — the company has two offices in San Francisco (300 Brannan St) and roles are listed as "Hybrid" or "In-Office" on Built In. [builtin.com](https://builtin.com/company/broccoli-ai)
- **Notable perks**: Backed by top-tier VCs (Khosla, YC); opportunity to work on a high-impact AI product that directly helps small businesses; fast-paced environment with significant ownership.
- **Engineering culture**: Heavy emphasis on AI and full-stack engineering; the team is building a complex, real-time voice AI system integrated with legacy field service software. Open roles include Staff Software Engineer, Director of Engineering, and Senior Product Manager. [ycombinator.com](https://www.ycombinator.com/companies/broccoli-ai/jobs)

## Sources
1. [broccoli.com](https://www.broccoli.com/)
2. [linkedin.com](https://www.linkedin.com/company/broccoli-com)
3. [ycombinator.com](https://www.ycombinator.com/companies/broccoli-ai)
4. [ycombinator.com - Jobs](https://www.ycombinator.com/companies/broccoli-ai/jobs)
5. [builtin.com](https://builtin.com/company/broccoli-ai)

## Other roles at Broccoli AI

- [Account Executive, Enterprise](https://feeny.ai/job/account-executive-enterprise-broccoli-ai-san-francisco-fhayfpj8fxf7) — San Francisco, CA
- [Head of Enterprise Sales](https://feeny.ai/job/head-of-enterprise-sales-broccoli-ai-san-francisco-1p08ye2nnkaj) — San Francisco, CA
- [Head of Revenue Operations](https://feeny.ai/job/head-of-revenue-operations-broccoli-ai-san-francisco-dwsd0tk2qq63) — San Francisco, CA
- [Talent Operations Associate](https://feeny.ai/job/talent-operations-associate-broccoli-ai-san-francisco-eyarbcw810r2) — San Francisco, CA
- [AI Transformation Lead](https://feeny.ai/job/ai-transformation-lead-broccoli-ai-san-francisco-y13awz5d65y7) — San Francisco, CA
- [AI Tech Support (Early Shift)](https://feeny.ai/job/ai-tech-support-early-shift-broccoli-ai-lehi-gjjht29nnr4m) — Lehi, UT
- [Chief of Staff](https://feeny.ai/job/chief-of-staff-broccoli-ai-san-francisco-qgadcs18hc7n) — San Francisco, CA
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-broccoli-ai-lehi-ka8rvb51svwq) — Lehi, UT
- [Founding Business Development Lead, Private Equity](https://feeny.ai/job/founding-business-development-lead-private-equity-broccoli-ai-san-francisco-w3fj3ffhy9jz) — San Francisco, CA
- [Founding Data Engineer](https://feeny.ai/job/founding-data-engineer-broccoli-ai-san-francisco-cgjzdxgdhnkq) — San Francisco, CA