---
title: 'Fractional Head of Customer Success at Reflow'
canonical: 'https://feeny.ai/job/fractional-head-of-customer-success-reflow-united-states-dee50159m205'
type: 'job'
last_seen: '2026-09-07'
---

# Fractional Head of Customer Success at Reflow

- **Company:** Reflow
- **Location:** United States
- **Employment:** part-time
- **Work type:** remote
- **Posted:** 2026-06-11
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/reflow/c0318099-c11e-42c9-9cb9-13deec16eb41

## Job description

We’re building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. We’re a U.S.-based tech company with a high bar for talent, ownership, and execution — and we’re intentional about building a strong, globally distributed team from the start.

## WHAT YOU’LL DO

Problem: The founder is managing the Customer Success team today, but needs to free up his time and better set up this team for success.

Specifically, you'll:

- Manage our two CSMs
- Start super hands-on to learn the product, but then quickly focus on team management and performance
- Build out the CS team, including interviewing, hiring, onboarding, and 30/60/90 day performance
- Shadow relevant customer conversations
- Own the full customer lifecycle from pilot through expansion
- Act as the founder's single point of contact for Customer Success

‍

## WHO YOU ARE

- Been VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market & enterprise buyers
- Significant experience managing CS teams, hiring, firing, and setting performance standards
- Designed the full CS lifecycle end-to-end
- Comfortable working on an hourly basis (not retainer), tracking your hours, and moving with efficiency
- Based in the USA or Canada only

Nice-to-haves:

- Experience with data-heavy, workflow-heavy, or other kinds of highly technical enterprise products
- You've built out the founding CS team

## WHY JOIN

- High ownership over technical hiring at an early-stage company.
- Direct partnership with the Founder
- Opportunity to shape how Reflow hires globally from the ground up.
- Flexible, remote, fractional setup with high trust and high expectations.

## COMPENSATION:

We offer competitive pay based on the market and where you’re located. The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates. Our final offer will depend on things like your experience, skill set, and location.

## About Reflow

## Company Overview
- **One-liner**: Reflow is a workforce and workflow intelligence platform that helps enterprises understand how work actually happens across people and systems, enabling leaders to optimize workflows, deploy automation with confidence, and measure real ROI.
- **Entity Type**: Private (Seed stage; raised $15M+ in seed funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2024
- **Founders**: Uğur Kaner (repeat founder; previously co-founded Collective)

## Core Business
- **Primary industry**: Enterprise operations intelligence, workflow visibility, and automation ROI measurement.
- **Target customers**: Mid-market and enterprise organizations with large operational teams performing high-volume, repeatable, computer-based work (e.g., customer support, accounting, legal, compliance).
- **Mission / purpose**: Make operational work observable so automation decisions are grounded in reality, not assumptions – becoming essential infrastructure for AI-driven enterprise operations.

## Products & Services
- **Reflow Platform** (SaaS): Provides real-time visibility into how work flows across people, systems, and processes without relying on time tracking, self-reported data, or complex integrations. Features include:
  - Identifying bottlenecks, inefficiencies, and SOP deviations.
  - Prioritizing where automation or AI will have the highest impact.
  - Measuring the ROI of automation and optimization efforts over time.
  - Enterprise-grade privacy and security (SOC 2 Type 2, HIPAA, GDPR, CPRA/CCPA, configurable metadata collection, aggregated/anonymized views).

## Market Standing
- **Valuation / Market Cap**: Not disclosed.
- **Key Metric**: Total funding of $15M+ (Seed round, February 2026).
- **Notable Investors / Partners**: Seed round led by [Basis Set Ventures](https://www.basissetventures.com/), with participation from Bling, BTV, E2, and others. Backed by operators from Collective, Boundless, Proper.
- **Growth Signals**:
  - Early customer Collective reported saving $1.2M in two months and significantly reducing unnecessary headcount while increasing output.
  - Employees: 12 (monthly headcount growth +10.5%) with a rapid hiring ramp (51 open positions listed, quarterly job posting growth +537.5%).
  - Operates across 5 countries (US, Turkey, Germany, Netherlands, Armenia).
  - LinkedIn followers growing at +50.3% monthly.

## Competitive Advantages
- **System-level observation** – Reflow observes workflows end-to-end rather than monitoring individual employees, avoiding the pitfalls of traditional time tracking or productivity scoring.
- **Privacy-first by design** – No surveillance; aggregated/anonymized views, strict access permissions, and enterprise compliance certifications (SOC 2 Type 2, HIPAA, GDPR).
- **Ready in a day** – Minimal setup, no manual integrations or self-reported data required.
- **Actionable ROI measurement** – Measures the actual impact of automation, helping teams justify investments and iterate with data.

## Strategic Focus
- Scale the platform to more mid-market and enterprise customers, particularly in operations-heavy functions (customer support, accounting, legal, compliance).
- Continue expanding workflow and workforce intelligence capabilities to serve as foundational infrastructure for AI-driven enterprise operations.
- Deepen integration with existing enterprise tooling and automation frameworks to further reduce friction.

## Why Work Here
- **Founder-led** by repeat entrepreneur Uğur Kaner (co-founder of Collective), with a team of operators and product leaders from well-known startups.
- **Rapid growth phase** – 51 open roles across engineering, data, sales, customer success, product, and operations. High autonomy and impact expected.
- **Remote-first / flexible** – Operates in 5 countries; HQ in San Francisco but distributed team across US, Turkey, Germany, Netherlands, Armenia.
- **Engineering culture** – Emphasis on building a “system of record for enterprise operations”; technical challenges include real-time data pipelines, ML for anomaly detection, and scalable infrastructure.
- **Perks & environment** – Not explicitly listed, but roles are posted with a focus on “building products that help enterprises see the truth behind their operations” – mission-driven and data-obsessed.

## Sources
1. [reflow.ai](https://www.reflow.ai/)
2. [LinkedIn – Reflow](https://www.linkedin.com/company/reflowai)
3. [PRNewswire – Reflow launches with $15M+ seed](https://www.prnewswire.com/news-releases/reflow-launches-with-15m-seed-to-make-enterprise-operations-observable-at-scale-302684424.html)
4. [Tech.eu – Reflow launches following $15M+ seed round](https://tech.eu/2026/02/11/reflow-launches-following-a-15m-seed-round-focused-on-operational-visibility-for-enterprises/)
5. [Careers Page – jobs.ashbyhq.com/reflow](https://jobs.ashbyhq.com/reflow)

## Other roles at Reflow

- [Customer Success](https://feeny.ai/job/customer-success-reflow-united-states-q09qfaw3th5d) — United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-reflow-united-states-yezzsez2fm0e) — United States
- [Lead Mac Developer](https://feeny.ai/job/lead-mac-developer-reflow-united-states-gzm789n4h2rz) — United States
- [Technical Advisor](https://feeny.ai/job/technical-advisor-reflow-united-states-k8yce98cwyk1) — United States
- [Fractional Product & Narrative Marketer](https://feeny.ai/job/fractional-product-narrative-marketer-reflow-united-states-7t1w6bw3wy30) — United States
- [Fractional Finance & Strategy Lead](https://feeny.ai/job/fractional-finance-strategy-lead-reflow-united-states-kkt74td10zca) — United States
- [Fractional Head of Sales](https://feeny.ai/job/fractional-head-of-sales-reflow-houston-bg8bn8x0mnhq) — Houston, TX
- [Data Scientist](https://feeny.ai/job/data-scientist-reflow-canada-8ehe1074f8j1) — Canada
- [Full-Stack Data Platform Engineer](https://feeny.ai/job/full-stack-data-platform-engineer-reflow-canada-bm319z1zz1px) — Canada
- [Fractional Technical Recruiter](https://feeny.ai/job/fractional-technical-recruiter-reflow-united-states-m7y41r35h9jw) — United States