--- title: 'Fraud Manager at Ozow' canonical: 'https://feeny.ai/job/fraud-manager-ozow-cape-town-nswt2jmxjh33' type: 'job' last_seen: '2026-09-25' --- # Fraud Manager at Ozow - **Company:** Ozow - **Location:** Cape Town, South Africa - **Posted:** 2026-09-07 - **Last confirmed live:** 2026-09-25 - **Apply:** https://job-boards.greenhouse.io/ozow/jobs/7986278003 ## Job description Meet Ozow Ozow is a leading fintech company redefining digital payments in South Africa and beyond. We make payments more accessible, secure, and convenient for businesses and consumers alike. As a fast-growing player in financial technology, we foster a culture of innovation, diversity, and inclusivity, and we are committed to making a positive impact through our payment solutions. ## About the role As our Fraud Manager, you will protect Ozow, its merchants, and their customers from financial crime and fraud-related losses. Leading a high-performing fraud team, you will define and execute our fraud prevention and detection strategy across EFT, card, and emerging payment methods, using data, automation, and strong industry relationships to catch fraud early without adding friction for legitimate transactions. It is a role for someone who moves fast without losing precision. ## Your role and responsibilities You will work closely with the Fraud Strategy Lead on strategy, rules, risk appetite, and the fraud technology roadmap, and partner across Risk, Compliance, Legal, Commercial, FinOps, Product, Engineering, and Data. Leadership & team - Lead and develop a high-performing Fraud Operations team, fostering accountability, innovation, and continuous improvement through coaching, regular performance reviews, and development planning. - Own team resourcing and capacity planning, including shift scheduling, overtime, and after-hours or weekend coverage, against alert and investigation volumes. - Act as the internal fraud subject-matter expert, guiding fraud operations and controls and engaging banking partners on fraud-related matters. - Own fraud rule design, risk appetite recommendations, and vendor relationships for the fraud function. - Partner with merchants' fraud and risk teams to exchange typology intelligence and coordinate joint mitigation. Fraud strategy & risk - Translate Ozow's fraud strategy into operational execution, aligned to business growth objectives. - Continuously assess emerging fraud threats, trends, and attack vectors, and define and monitor the key risk indicators that inform fraud risk appetite. - Provide fraud risk input into new products and payment methods ahead of launch. - Build relationships with industry bodies and fraud intelligence-sharing networks to strengthen threat awareness. Detection, prevention & response - Reduce fraud losses across EFT, card, and other payment methods while protecting approval rates, investigating trends and patterns to identify emerging loss drivers. - Drive fraud rule performance through continuous back-testing, tuning, and retirement of rules based on live catch-rate and false-positive results. - Strengthen detection beyond rule logic, including case-management tooling, entity-level controls such as blocklists and watchlists, and monitoring and control infrastructure. - Identify vulnerabilities and recommend preventative measures across consumer- and merchant-facing typologies, including merchant-side signals such as volume or value deviation, dormant reactivation, and scam-driven activity. - Oversee investigations, root-cause analysis, and remediation, and lead incident response for fraud events across the relevant teams. - Conduct regular fraud risk assessments and control-effectiveness reviews. Analytics, reporting & AI - Produce actionable fraud reporting for executive stakeholders, measuring KPIs such as fraud losses, false positives, capture rates, and operational efficiency. - Analyse fraud data to surface structured insight and proactive-intervention opportunities beyond day-to-day rule tuning. - Partner with Data and Product to improve fraud models and risk-based decision-making, applying machine-learning risk-scoring outputs to inform rule and decisioning strategy. - Automate manual review and investigation workflows, and pilot and operationalise AI-driven tools, improving efficiency without compromising detection quality. Regulatory compliance, governance & tooling - Ensure adherence to applicable regulatory requirements, scheme rules, and internal policies. - Equip and train the team to identify and escalate suspicious activity and file Suspicious Activity Reports (SARs) in line with FIC Act obligations, working with Legal and Compliance. - Support audits, compliance reviews, and regulatory engagements relating to fraud. - Develop and maintain fraud policies, procedures, reporting frameworks, and governance documentation, and drive fraud-awareness education across the organisation. - Identify fraud technology and tooling needs, and lead adoption of new tools and processes, including training, change management, and stakeholder buy-in. You are an ideal candidate if you have Essential - 3 to 5 years leading and developing high-performing teams in a fraud, risk, financial crime, or operations environment, including shift-based or extended-hours coverage. - Proven experience designing and implementing fraud prevention, detection, and investigation controls in a high-growth environment. - A track record managing fraud losses, risk controls, and operational fraud performance metrics. - Experience partnering across Risk, Compliance, Legal, Commercial, FinOps, Product, Engineering, and Data to deliver fraud mitigation. - Experience managing vendor or external platform relationships in a fraud, risk, or technology context. - Experience presenting fraud trends, insights, and recommendations to senior leadership and executive stakeholders. - Strong analytical and problem-solving skills, with data-driven decision-making. - Experience with fraud monitoring, transaction monitoring, case-management, and rule-based decisioning tools, plus BI and analytics tools such as Power BI or Looker. Advantageous - Familiarity with the South African payments regulatory environment (FIC Act, POPIA, PASA/SARB oversight). - Professional certifications such as CFE, CAMS, or CFCS, or equivalent. - SQL and data-querying proficiency, and a working understanding of machine-learning concepts applied to fraud or risk scoring. ## Your skills and competencies - You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. - Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. - A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. - You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. - Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. - You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. - You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. - We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. - You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. Interview process During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Our process may include psychometric and technical assessments, giving you an opportunity to demonstrate your strengths, skills and potential beyond your CV and interview. In office perks - Healthy breakfast, lunches and snacks - Monthly team connects - On-site Barista ## Perks for South African based employees - Medical aid subsidy - Group Risk Insurance - Generous paid annual leave - Birthday leave - Learning and Development opportunities - Mentorship programme - Quarterly team building - Community initiatives - Access to cutting edge technology - [Ozow Tech Stack](https://ozow.com/tech-stack) Our Employee Value Proposition Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here. Compliance As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards Ready to be exceptional? Apply now! Keen to know more? Interested in joining our rocket ship? To find out more about life at Ozow, head over to our Careers Page [here!](https://ozow.com/ozow-careers/) ## About Ozow ## Company Overview - **One-liner**: Ozow provides a secure, cardless pay-by-bank payment gateway that links South African businesses with millions of bank account holders for seamless transactions. - **Entity Type**: Private (Series B funded) - **Headquarters**: Cape Town, South Africa - **Founded**: 2014 - **Founders**: Not publicly available (the company was previously known as i-Pay) ## Core Business - Primary industry: Financial Services / Payments (Open Banking) - Target customers: B2B – businesses of all sizes in South Africa (SME to enterprise), also enables peer-to-peer payments via Ozow.ME - Mission: “Create financial access through Open Banking” and redefine the payments industry in Africa by making payments easier, faster, and more secure. ## Products & Services - **Pay by Bank (eCommerce)**: Customers pay directly from their bank account using their mobile device – no card required. Integrates with eCommerce platforms. - **QR Code Payments**: In-store payment option using a QR code scanned from a banking app. - **e-Billing / Payment Links**: Businesses can send invoices or payment links via email or SMS. - **Ozow.ME**: Peer-to-peer payment solution allowing friends and family to send money using just a bank account and smart device. - **Payouts & Refunds**: API-driven capability for businesses to issue refunds or make bulk payouts. - **Integrations & Plugins**: Pre-built plugins for major eCommerce platforms and ERP systems. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total funding of **$49.4M** (Series B of $48M led by Tencent in November 2021; earlier rounds from Kalon Venture Partners and others) [linkedin.com](https://za.linkedin.com/company/ozowsecurepayments) - **Notable Investors/Partners**: Tencent (lead Series B), Kalon Venture Partners, Capitec Bank (partner for “Ozow X Capitec PAY”) - **Growth Signals**: - 93 employees (+17.6% YoY) with active hiring across engineering, commercial, and customer operations [linkedin.com](https://za.linkedin.com/company/ozowsecurepayments) - Over 6 million registered users and 150+ employees (website claims 150+ employees – likely inclusive of contract/temporary) [ozow.com](https://ozow.com/) - Expanding presence: headquarters in Cape Town, office in Johannesburg, and a location in the United Kingdom [linkedin.com](https://za.linkedin.com/company/ozowsecurepayments) - Integration with 47 million bank account holders in South Africa [ozow.com](https://ozow.com/) ## Competitive Advantages - **Open Banking leader in South Africa**: Pay-by-bank eliminates the need for cards, reducing transaction costs and fraud risk. - **Strong security compliance**: Built using “the latest technology” and complies with international safety and security standards (PCI DSS level 1, etc.). - **Broad bank coverage**: Works with all major South African banks, giving access to virtually the entire banked population. - **Partnership with Tencent**: Strategic backing from a global tech giant provides credibility and network effects. - **Seamless UX**: No app download required – transactions happen within existing banking apps. ## Strategic Focus - Continue to expand Open Banking payment solutions across Africa, with an emphasis on financial inclusion and reduced reliance on cash and cards. - Deepen partnerships with banks (e.g., Capitec PAY) to embed payment rails directly into banking ecosystems. - Invest in fraud detection and risk solutions (as evidenced by the Product Manager: Payments Fraud & Risk Solutions job posting) [job-boards.greenhouse.io](https://job-boards.greenhouse.io/ozow/jobs/7673549003). - Scale the merchant base and extend into larger enterprise clients, leveraging the recent product suite expansion (payouts, refunds, links). ## Why Work Here - **Culture & Values**: Ozow promotes excellence, resilience, inclusivity, innovation, and wellbeing. The company describes itself as “fast-paced, agile, inclusive, passionate and driven” and encourages “bold pursuits without ego” [ozow.com](https://ozow.com/life-at-ozow). - **Perks**: Medical subsidy, group risk insurance, generous paid annual leave, birthday leave, mentorship programme, learning & development opportunities, monthly team connects, quarterly team building, healthy lunches & snacks (Cape Town & Johannesburg), on-site barista at Cape Town office, Ozow library and playroom [ozow.com](https://ozow.com/jobs). - **Work Environment**: Hybrid/office policy not explicitly stated, but roles are listed for Cape Town and Johannesburg. The Cape Town office features an on-site barista, library, and playroom – indicating a vibrant, in-office culture. - **Engineering & Growth**: Active hiring for senior engineering roles (Data Engineer, Software Engineer, Test Engineer). Technical team makes up 21% of headcount. The company emphasises access to “cutting-edge technology” and a “growth mindset” – “you’ll be supported and pushed to achieve greatness” [ozow.com](https://ozow.com/life-at-ozow). - **Mission-driven**: Employees work on “meaningful, impactful work” that changes the payment landscape in Africa – a strong draw for purpose-driven talent. ## Sources 1. [ozow.com – Homepage](https://ozow.com/) 2. [ozow.com – Careers Page](https://ozow.com/jobs) 3. [ozow.com – Life at Ozow](https://ozow.com/life-at-ozow) 4. [LinkedIn – Ozow Company Profile](https://za.linkedin.com/company/ozowsecurepayments) 5. [Greenhouse – Ozow Job Board](https://job-boards.greenhouse.io/ozow/jobs/7673549003) ## Other roles at Ozow - [Senior Security Analyst](https://feeny.ai/job/senior-security-analyst-ozow-cape-town-zwrr7tevaap0) — Cape Town, South Africa - [Marketing Manager](https://feeny.ai/job/marketing-manager-ozow-cape-town-pmecd7gegpf1) — Cape Town, South Africa - [Technical Sales Lead](https://feeny.ai/job/technical-sales-lead-ozow-cape-town-6vjmvdrmjsfc) — Cape Town, South Africa - [Enterprise Solutions Lead](https://feeny.ai/job/enterprise-solutions-lead-ozow-cape-town-9p2407fetzbe) — Cape Town, South Africa - [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-ozow-cape-town-njd1f4z5gzv3) — Cape Town, South Africa - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-ozow-cape-town-9p3erbzebp6a) — Cape Town, South Africa - [Senior Test Engineer](https://feeny.ai/job/senior-test-engineer-ozow-cape-town-yxjgf6gey8jw) — Cape Town, South Africa - [Fraud Manager](https://feeny.ai/job/fraud-manager-payhawk-vilnius-mq9dm2b85sgc) — Vilnius, Lithuania