---
title: 'Fraud Operations Analyst at Gen Digital Inc.'
canonical: 'https://feeny.ai/job/fraud-operations-analyst-gen-digital-inc-kuala-lumpur-cfxtk3vwz4bg'
type: 'job'
last_seen: '2026-09-10'
---

# Fraud Operations Analyst at Gen Digital Inc.

- **Company:** [Gen Digital Inc.](https://feeny.ai/companies/gen-digital-inc)
- **Location:** Kuala Lumpur, Malaysia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-10
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/gen-digital/6885874d-793b-4061-9c23-7066dc66c6a4/application

**Skills:** SQL, Microsoft Office, Excel

> Handles fraud-focused responsibilities including chargeback investigations, account monitoring, and reporting. Collaborates with Data Science, Risk, and Customer Care teams to identify trends and maintain security standards.

## Job description

## About Gen

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen.

## About the Role

The Kuala Lumpur office is the technology powerhouse of MoneyLion, where innovation, data, and automation drive the future of financial services. We are looking for a Fraud Operations Analyst to join our growing Fraud Operations team and help protect our customers and platform from evolving fraud threats. In this role, you will be responsible for monitoring and investigating potentially fraudulent activity across a range of products and payment channels. You will analyse account behavior, review disputes and chargebacks, investigate fraud patterns, and identify emerging risks that impact the business and customer experience.

Beyond day-to-day investigations, you will work closely with teams across Risk, Data Science, Product, and Customer Care to improve fraud detection capabilities, optimize operational processes, and support the adoption of data-driven and AI-powered solutions. This role is ideal for someone who is curious, analytical, and excited about solving complex problems in a fast-paced environment.

## Key Responsibilities

- Review and investigate fraud-related queues, including but not limited to account activity monitoring, payment transactions, account takeovers (ATO), disputes, chargebacks, ACH transactions, debit card activity, and bank reporting requests.
- Analyze customer behavior and transaction patterns to identify suspicious activity, emerging fraud trends, and potential fraud risks.
- Conduct thorough investigations into fraud alerts, disputes, and customer claims, gathering and evaluating relevant information to determine appropriate outcomes.
- Perform detailed verification of customer-provided information and documentation to assess account legitimacy and mitigate fraud risk.
- Investigate fraud rings, linked accounts, and complex fraud schemes by identifying relationships between accounts, devices, transactions, and behavioral indicators.
- Collaborate closely with Risk, Data Science, Customer Care, Compliance, and other stakeholders to support fraud prevention initiatives and drive effective case resolution.
- Leverage internal tools, data analytics, automation, and AI-powered solutions to improve investigation quality, operational efficiency, and fraud detection capabilities.
- Document investigative findings clearly and accurately while maintaining adherence to internal policies, procedures, regulatory requirements, and service level agreements (SLAs).
- Ensure productivity, quality assurance, and operational performance standards are consistently achieved.
- Escalate emerging fraud threats, process gaps, and operational risks to relevant stakeholders and contribute to mitigation strategies.
- Identify opportunities to improve fraud operations processes, workflows, controls, and tooling through data-driven insights and continuous improvement initiatives.
- Support testing, implementation, and optimization of new fraud detection strategies, operational processes, and technology solutions.
- Provide support for additional fraud operations and risk management initiatives as required.

## About You

- Bachelor's degree in a quantitative, analytical, business, or related field; equivalent experience considered.
- Experience in fraud operations, banking operations , dispute investigations or other financial services functions is preferred.
- Strong analytical and problem-solving skills with the ability to identify patterns, investigate anomalies, and make sound decisions based on available information.
- Comfortable working with data and technology. Experience with SQL, Excel, data analysis, automation tools, or AI-powered solutions is a plus.
- Quick learner with the ability to adapt to evolving fraud trends, operational processes, and emerging technologies.
- Excellent written and verbal communication skills, with the ability to clearly document investigations and communicate findings to stakeholders.
- Highly detail-oriented with strong organisational and time management skills.
- Able to work independently, prioritise effectively, and thrive in a fast-paced environment.
- Results-driven mindset with a focus on operational excellence, customer experience, and continuous improvement.
- Experience collaborating with cross-functional teams such as Risk, Data Science, Operations, or Customer Care is an advantage.

What's Next...

- Online Technical Test
- TA Screening Call
- Hiring Manager Interview

## About Gen Digital Inc.

## Company Overview
- **One-liner**: Gen is a global leader in Cyber Safety, powering Digital Freedom through its trusted consumer brands Norton, Avast, LifeLock, and MoneyLion.
- **Entity Type**: Public (ticker not confirmed in provided sources; refer to SEC filings)
- **Headquarters**: Dual headquarters in Tempe, Arizona, United States, and Prague, Czech Republic
- **Founded**: Not explicitly disclosed; the merged entity (Gen) was formed in 2022 following the combination of NortonLifeLock and Avast
- **Founders**: Not publicly available for the merged company; predecessor brands were founded by Peter Norton (Norton) and Pavel Baudiš & Eduard Kučera (Avast)

## Core Business
- **Primary industry**: Cybersecurity (Cyber Safety), digital privacy, identity protection, and financial wellness
- **Target customers**: B2C (individuals and families), with some B2B2C offerings for enterprises and institutions (breach response, employee benefits)
- **Mission or purpose statement**: “Powering Digital Freedom” – giving people the confidence, tools, and insights to control, manage, and grow their digital and financial lives

## Products & Services
- **Norton**: Award-winning cybersecurity, online privacy, and device protection for individuals and families (SaaS security suites, VPN, password manager, etc.)
- **Avast**: AI-powered threat detection and digital security products focused on malware, privacy, and real-time protection (freemium model, top-ranked by industry experts)
- **LifeLock**: Identity theft protection with proactive monitoring, alerts, and dedicated Identity Restoration Specialists (U.S. leader)
- **MoneyLion**: Digital financial wellness platform offering Instacash, RoarMoney, Credit Builder Plus, and a marketplace for financial products (B2C and B2B2C)

## Market Standing
- **Valuation/Market Cap**: Not provided in search results; as a publicly traded company, refer to SEC filings for current market cap
- **Key Metric**: Nearly 500 million global users across the brand ecosystem; MoneyLion has processed $7.5B+ in transaction volume and served 81M+ users since launch
- **Notable Investors/Partners**: No specific investors cited; the company partners with leading institutions for breach response, employee benefits, and identity protection
- **Growth Signals**: 
  - Total cyberattacks blocked in 2024 is a key metric (exact number not shared)
  - MoneyLion’s rapid growth in transaction volume and user base
  - Expanding from protection into financial wellness and AI-driven personalization

## Competitive Advantages
- Family of trusted, globally recognized consumer brands (Norton #1 top-of-mind Cyber Safety brand, LifeLock leader in identity protection)
- Deep visibility into a vast threat network (machine learning and AI across ~500M users) enables superior threat detection and personalization
- Unique platform combining cybersecurity, privacy, identity restoration, and financial wellness – a “trust layer” for the digital economy
- Dual HQ presence (U.S. and Europe) provides diverse talent and regulatory insight

## Strategic Focus
- Building a unified AI-powered platform that delivers personalized, proactive, and automated Cyber Safety and financial empowerment
- Deepening leadership in Cyber Safety while extending into financial wellness to compound lifetime customer value
- Positioning Gen as the “trust layer” for the AI economy – bridging what AI can do and what consumers trust it to do
- Expanding B2B2C partnerships (breach response, employee benefits, identity protection for institutions)

## Why Work Here
- **Culture**: Emphasizes collaboration, innovation, a giving mindset, and customer obsession. Values include “Think Big. Be Bold.”, “Be Scrappy. Make it Happen.”, and “Play to Win. Together.”
- **Work model**: Hybrid – choose which days to be in the office with an expectation of three days per week; unlimited paid time off; recognized holidays; parental leave and leaves of absence
- **Benefits**: 
  - Employee Stock Purchase Plan (ESPP) 
  - Performance-based bonuses
  - Learning & development (Learn@Gen, mentorship, degree/certification reimbursement, 24/7 eLearning)
  - Wellness: virtual fitness, on-site gyms, Employee Assistance Program (EAP) extending to dependents
  - Adoption, foster care, fertility, and surrogacy benefits in 15+ countries
  - Global recognition program (“Inspire”) and diverse employee communities
- **Interview process**: Transparent – 15-30 min recruiter chat, 2-3 skill/team interviews (may include a task), then offer. Reflects the company’s collaborative culture.

## Sources
1. [gendigital.com](https://www.gendigital.com/us/en/) – Company overview, brand family, mission, and metrics
2. [gendigital.com](https://www.gendigital.com/us/en/who-we-are/) – Who We Are, strategy, and solution details
3. [gendigital.com](https://www.gendigital.com/us/en/life-gen/) – Careers page with culture, values, and interview process
4. [gendigital.com](https://www.gendigital.com/us/en/life-gen/jobs/) – Open roles listing
5. [gendigital.com](https://www.gendigital.com/us/en/benefits/) – Benefits overview (hybrid work, wellness, learning, compensation)

## Other roles at Gen Digital Inc.

- [Principal Product Manager, Enterprise Content Hub](https://feeny.ai/job/principal-product-manager-enterprise-content-hub-gen-digital-inc-united-states-snzjqdqjmzm7) — United States / New York, NY
- [Principal Product Manager - MoneyLion Marketplace](https://feeny.ai/job/principal-product-manager-moneylion-marketplace-gen-digital-inc-united-states-gx5gtgp2ntgv) — United States / New York, NY
- [LifeLock Lead Product Manager, Core Experiences & AI Assistant](https://feeny.ai/job/lifelock-lead-product-manager-core-experiences-ai-assistant-gen-digital-inc-1r5sp5qv3fr8) — United States / Mountain View, CA
- [Product Marketing & GTM Lead Manager - LifeLock](https://feeny.ai/job/product-marketing-gtm-lead-manager-lifelock-gen-digital-inc-united-states-tempe-1r7k6jpqvdwb) — United States / Tempe, AZ
- [Identity Alerts Specialist](https://feeny.ai/job/identity-alerts-specialist-gen-digital-inc-united-states-tempe-az-y2ek1b5dxcc9) — United States / Tempe, AZ
- [Customer Service Agent](https://feeny.ai/job/customer-service-agent-gen-digital-inc-united-states-tempe-az-xt4scaz9zxe2) — United States / Tempe, AZ
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-gen-digital-inc-united-states-new-york-ny-x4gzjfcn4z1y) — United States / New York, NY
- [Sr Princ Product Manager - Digital Footprint Control](https://feeny.ai/job/sr-princ-product-manager-digital-footprint-control-gen-digital-inc-united-yv7917kacr77) — United States / Mountain View, CA
- [Head of Enterprise Marketing](https://feeny.ai/job/head-of-enterprise-marketing-gen-digital-inc-united-states-new-york-ny-8t9d3xdsn55c) — United States / New York, NY
- [Privacy Support Analyst](https://feeny.ai/job/privacy-support-analyst-gen-digital-inc-chennai-rdctz4ce6nqr) — Chennai, India