---
title: 'Fraud Operations Manager at Polymarket'
canonical: 'https://feeny.ai/job/fraud-operations-manager-polymarket-remote-1r3z41kcq40s'
type: 'job'
last_seen: '2026-09-06'
---

# Fraud Operations Manager at Polymarket

- **Company:** Polymarket
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/polymarket/6703b7cd-2b97-4bed-9445-3ab8d74150f0

## Job description

## ABOUT POLYMARKET

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

## ABOUT THE ROLE

Polymarket US is hiring a Fraud Operations Manager to build and run our Fraud Operations function. This is a hands-on management role — not a coordination role. You will own the workflows, SOPs, case management discipline, and team performance that determine how fast and how well we identify, investigate, and close fraud cases, while managing a team of Fraud Analysts and our BPO partners.

This is a build-from-scratch mandate. You will write the playbooks, establish the escalation paths, set the quality standards, and create the operational routines that the team runs on — working closely with CX, Control Desk, Compliance, Product, Engineering, and Data to ensure fraud operations doesn't become a bottleneck and that investigative findings feed back into better detection and prevention.

## WHAT YOU'LL DO

- Build and manage the end-to-end fraud operations workflow, including case routing, prioritization, investigation steps, documentation standards, escalation paths, and closure criteria across fraud typologies like account takeover, identity theft, payment fraud, first-party fraud, scams, and platform abuse
- Manage, coach, and develop a team of Fraud Analysts — covering workload allocation, case quality reviews, performance management, and ongoing training to keep investigative standards high as volume grows
- Establish and own operational SLAs, queue health metrics, case aging targets, analyst productivity standards, and QA/QC processes to ensure case dispositions are consistent, well-documented, and defensible
- Oversee fraud BPO and outsourced operations partners, including onboarding, training, quality monitoring, performance management, and capacity planning for surge periods
- Identify bottlenecks and repetitive manual steps in the investigation process, then work with Product and Engineering to fix them — including introducing AI and automation tools for case enrichment, triage, evidence gathering, documentation, and routing where appropriate
- Partner with Fraud Strategy, Data Science, and Compliance to translate operational findings and emerging fraud patterns into stronger detection controls and clearer escalation criteria
- Build and deliver regular reporting for Fraud leadership on volumes, backlog, SLAs, dispositions, losses, customer impact, and BPO performance, and support any regulatory, audit, or internal review requests

## WHAT WE'RE LOOKING FOR

- 7+ years of hands-on experience in fraud, financial crimes, payments, risk, or trust and safety, preferably within fintech, financial services, crypto, payments, or a high-growth technology environment
- 3+ years of direct people management experience, including managing fraud investigators or analysts
- Demonstrated experience building or significantly rebuilding fraud operations workflows, investigation processes, SOPs, and escalation frameworks from the ground up
- Deep working knowledge of fraud investigations and common fraud typologies, including account takeover, identity theft, payment fraud, first-party fraud, scams, and platform abuse
- Experience managing high-volume operational queues with clear metrics, SLAs, and QA/QC processes, while balancing speed, investigative quality, and customer experience
- Strong analytical mindset — able to use case data and operational metrics to spot patterns, diagnose bottlenecks, and make decisions about where to invest in process improvement
- Experience managing BPO or outsourced operations teams, including performance management, quality standards, and escalation design
- Ability to operate in a fast-moving environment where priorities shift, processes are still being built, and you are expected to create structure rather than inherit it
- (Plus) Experience deploying AI, machine learning, or automation tools within fraud or risk operations
- (Plus) Familiarity with KYC, AML, or sanctions programs and how they intersect with fraud operations
- (Plus) Experience in regulated financial services, brokerage, derivatives, or payments
- (Plus) Experience implementing or improving case management, fraud detection, or investigation tooling

## BENEFITS

- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories

## PAY TRANSPARENCY

Base salary range: $150,000 to $180,000, plus equity and benefits.

This range reflects a good-faith estimate for this position. Experience levels vary widely within a title here, so please reach out even if your expectations fall outside it. We're always happy to chat.

## About Polymarket

## Company Overview
- **One-liner**: Polymarket is the world's largest prediction market platform, enabling users to trade on the outcomes of real-world events to surface a crowd‑driven signal of what people actually believe will happen.
- **Entity Type**: Private (multiple funding rounds; latest $2B corporate round led by Intercontinental Exchange in November 2025)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Prediction markets / Information markets / Financial technology
- **Target customers**: B2C (30 million monthly visitors) and B2B (institutional investors, media, financial firms using data for research and hedging)
- **Mission or purpose**: “Become the new front page of the internet” and “Define the coming era of finance” by rewarding conviction and bringing private insight to life in the public forum [careers.polymarket.com](https://careers.polymarket.com/)

## Products & Services
- **Polymarket Platform (Prediction Markets)**: A decentralized platform where users trade on the probabilities of future events across politics, geopolitics, business, culture, and breaking news. Real‑time, crowd‑driven forecasts often more accurate than polling. [polymarket.com](https://polymarket.com/)
- **Event‑Data Feeds**: Aggregated market probabilities distributed via partnerships with X, Substack, Yahoo Finance, and other media to provide “the true signal in world events.” [careers.polymarket.com](https://careers.polymarket.com/)
- **Institutional & Media Solutions**: Partnerships with Dow Jones (official information market for WSJ, Barron’s, MarketWatch) and Intercontinental Exchange (owner of NYSE) to distribute event‑driven data to global markets and power next‑generation hedging strategies. [careers.polymarket.com](https://careers.polymarket.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed; total funding exceeds $2.87B (see below)
- **Key Metric**:
  - **Annual Revenue**: $17.9M (as reported by LinkedIn)
  - **Total Funding**: $2.874B (including a $2B corporate round from Intercontinental Exchange in November 2025, a $45M Series B led by Founders Fund in May 2024, and earlier rounds)
- **Notable Investors/Partners**:
  - Intercontinental Exchange (lead in 2025 corporate round)
  - Founders Fund (lead in Series B)
  - Dow Jones (official data partnership)
  - Key acquisitions: QCEX ($112M), Brahma, Dome
- **Growth Signals**:
  - Monthly visitors: ~45 million (global rank #816, traffic up +373% year‑over‑year)
  - Headcount: 201 employees (+775% YoY)
  - Active job postings: 42 (monthly +44.8%, yearly +1300%)
  - Expanded to 20 countries; offices in New York, United States (HQ), plus remote presence

## Competitive Advantages
- **First‑mover and market dominance** in prediction markets with the deepest liquidity and widest event coverage.
- **Institutional credibility** through partnerships with Intercontinental Exchange (NYSE owner) and Dow Jones – an unmatched bridge between retail prediction markets and traditional finance.
- **Real‑time, crowd‑sourced accuracy** that is often faster and more reliable than polls or experts, attracting both retail users and institutional clients.
- **Network effects**: 30M monthly visitors provide the liquidity that makes the platform useful; data feeds are increasingly embedded in major media and financial platforms.

## Strategic Focus
- **Institutional expansion**: Leveraging partnerships with ICE and Dow Jones to integrate Polymarket data into financial research, hedging, and media.
- **Becoming the “front page of the internet”** – making market probabilities the default way to understand any breaking news event.
- **Defining the next era of finance** by merging real‑time information markets with traditional financial instruments.
- **Talent acquisition**: Actively hiring quantitative traders, data analysts, derivatives experts, AML compliance officers, and engineering roles to scale platform, security, and institutional support. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/polymarket)

## Why Work Here
- **High‑growth environment**: 775% headcount growth in the past year; massive traffic scaling and institutional adoption create exciting challenges.
- **Mission‑driven culture**: Build the “information market” that cuts through noise and empowers better decision‑making – a blend of finance, tech, and media.
- **Engineering & data focus**: Tech stack includes blockchain, PostgreSQL, ClickHouse, Terraform, Python, and JavaScript; roles span application security, AI ops, data engineering, and Android development.
- **Remote & office flexibility**: Headquarters in New York, NY; operates in 20 countries. Hybrid/remote policy not specified but international presence suggests flexibility.
- **Compensation & culture**: Employer rating 4.3/5 (perfect scores for work‑life, compensation, culture, career). Senior Accounting Manager salary listed at $225k–$240k (New York). [indeed.com](https://www.indeed.com/cmp/Polymarket)
- **Notable perks / engineering culture**: Emphasis on decentralized finance, open‑source principles, and “rewarding conviction” – a fast‑paced, intellectually stimulating environment.

## Sources
1. [careers.polymarket.com](https://careers.polymarket.com/)
2. [polymarket.com](https://polymarket.com/)
3. [linkedin.com (company profile)](https://www.linkedin.com/company/polymarket/jobs)
4. [indeed.com (salary data)](https://www.indeed.com/cmp/Polymarket)
5. [jobs.ashbyhq.com (open roles)](https://jobs.ashbyhq.com/polymarket)

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