---
title: 'Fraud Operations Team Lead at Extend Your Team'
canonical: 'https://feeny.ai/job/fraud-operations-team-lead-extend-your-team-metro-manila-qq6qgdv068va'
type: 'job'
last_seen: '2026-09-11'
---

# Fraud Operations Team Lead at Extend Your Team

- **Company:** Extend Your Team
- **Location:** Metro Manila, Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-11
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/eyt/f92a355d-7563-4c4d-8970-81dcad14ad9b

## Job description

Company Mission: Our mission is to reduce the cost of capital across the world.

About the Company: We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others. Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

- Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
- Minimalist - we are spartan in our design, in our code, and even in our processes.
- Speed of execution - we move fast & value decisiveness. We think speed drives quality.
- Agency - everyone owns their work and executes with speed, precision, and impact.

About The Role: This is a high-visibility, high-impact role reporting to the Manager of Fraud Operations. As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework, system monitoring, product enhancements, and . You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function.

## Responsibilities

- Lead, coach, mentor, and upskill a team of fraud analysts
- Manage day to day team operations including scheduling, PTO approval, and delivering corrective action
- Ensure work is assigned fairly, equitably, and within agent capacity.
- Monitor system and agent performance metrics, driving quality improvement initiatives
- QA analyst work to ensure compliance with local, state, and federal law as well as internal Aven policy and procedure
- Act as first line of escalation for complex cases and nebulous scenarios
- Own and maintain procedural update to improve fraud detection, while maintaining an acceptable level of friction
- Document and propose systemic changes improving quality, latency, and efficiency of the fraud operations team
- Test pilot new concepts, methodologies, and work queues providing data-centric, critical feedback to operations leaders, and engineering partners
- Monitor key performance metrics and dashboards escalating bugs and taking corrective action when necessary
- Maintain detailed performance review notes and coaching logs of analysts
- Develop new and enhance existing dashboards using a variety of data and business intelligence tools
- Support internal compliance team to ensure commitments to Sponsor Bank(s) are met timely and accurately
- Other duties as assigned

## Qualifications

- Must have at least 4 years of experience in a lead / supervisory role, preferably with a top 25 depository US Financial Institution
- Must have strong working knowledge of MS Excel / Google Sheets formulas and functions
- Basic SQL knowledge strongly preferred
- Must have familiarity with and understanding of automation concepts including but not limited to workflow management and Artificial Intelligence technologies
- Comfortable working in a fast paced environment with autonomy to execute without explicit direction, and within scope of authority
- Demonstrated ability to distill complex problems, scenarios, and solutions into easily understood language backed by data
- Possess strong communication, collaboration, and problem solving skills including root cause analysis
- Basic or better understanding of Agentic AI concepts, limitations, risks, and risk mitigation practices
- Ability to prioritize initiatives accurately and rationalize decision to leadership
- Possess a thirst for knowledge and personal growth benefiting both self and team
- Superior organizational and time management skill with the discipline to follow through on commitments
- Professional demeanor to challenge the status quo and drive change through innovation
- In-depth knowledge of US Banking regulations as it pertains to fraud
- Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email.
- Bachelor's Degree or comparable work experience in financial services
- Flexibility to work US Pacific time 9 AM to 5 PM (with a 1-hour break time in between)

## Compensation

Monthly Rate: PHP 85,000 - PHP 100,000 + HMO + Internet allowance + Device and equipment + Permanent WFH

## About Extend Your Team

## Company Overview
- **One-liner**: Extend Your Team connects high-growth companies with experienced remote professionals in the Philippines for roles like customer support, bookkeeping, and operations.
- **Entity Type**: Private (bootstrapped/self-funded)
- **Headquarters**: San Juan, Puerto Rico, with an additional office in Boca Raton, Florida, USA.
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- Primary industry: Outsourcing and Offshoring Consulting
- Target customers: VC-backed startups, enterprise & mid-market firms, and businesses expanding into new markets. They serve a diverse range of industries, specializing in financial services, technology, insurance, and property management.
- Mission or purpose statement: To help businesses scale faster, smarter, and without operational limits by building high-performance remote teams.

## Products & Services
- **Talent Placement (Virtual Assistants & Specialists)**: Extend Your Team fills roles including Executive Assistants, Customer Support Representatives, Bookkeepers, Accountants, Sales Development Reps, Project Managers, and more. They emphasize that their talent averages 5-15 years of experience and are "self-starters" who require minimal oversight.
- **Team Building & Augmentation**: They offer to build entire teams (e.g., a 187-person customer support team for a fintech client in 30 days) or fill single roles, embedding professionals into a client's existing workflows.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Employs 32 people (as of mid-2026), with a yearly headcount growth of +12.5% [linkedin.com](https://www.linkedin.com/company/extendyourteam). They claim to have built a 187-person customer support team for one client in 30 days.
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Active job postings have grown by 400% year-over-year. The company reports a 69.6% yearly increase in LinkedIn followers, indicating growing brand awareness [linkedin.com](https://www.linkedin.com/company/extendyourteam).

## Competitive Advantages
- **Proprietary Vetting Process ("Smart Talent System")**: A 5-step vetting process that they claim guarantees candidates with the right skills, cultural fit, and autonomy. Only 1% of applicants make it to the client interview stage [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).
- **Focus on High-Caliber, Experienced Talent**: Unlike typical low-cost VA firms, they focus on hiring experienced professionals (7+ years average) who can contribute from day one with minimal oversight.
- **Speed of Hiring**: They advertise the ability to hire in as little as 48 hours.

## Strategic Focus
- **Scaling Operations for High-Growth Clients**: Their case studies and messaging focus on helping companies that are "outpacing their current structure" and need to scale quickly without overhead bloat.
- **Deepening Specialization in Financial Services**: Many current job postings (e.g., Card Services, Fraud Operations, HELOC, Loan Servicing) and their talent sources (Capital One, American Express) indicate a strong focus on the financial services sector [linkedin.com](https://www.linkedin.com/company/extendyourteam).

## Why Work Here
- **Remote-First & Flexible**: All roles are remote, based in the Philippines. The company offers a "Hybrid Workspace" designation, suggesting some roles may have occasional on-site requirements [builtin.com](https://builtin.com/company/extend-your-team).
- **Employee Benefits**: They offer free healthcare, dental, life insurance, paid time off, and a birthday cake for employees [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).
- **Supportive Culture**: They assign a coach to help onboard and support every new hire. The company has a 4.2/5.0 employer rating on LinkedIn, with high marks for Work-Life Balance (4.5) and Compensation (4.3) [linkedin.com](https://www.linkedin.com/company/extendyourteam).
- **Hiring Eligibility**: The company currently only hires people who reside in the Philippines [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).

## Sources
1. [extendyourteam.com](https://www.extendyourteam.com/)
2. [builtin.com](https://builtin.com/company/extend-your-team)
3. [linkedin.com](https://www.linkedin.com/company/extendyourteam)
4. [extendyourteam.com (Careers)](https://www.extendyourteam.com/join-our-team/)

## Other roles at Extend Your Team

- [Team Leader (HELOC)](https://feeny.ai/job/team-leader-heloc-extend-your-team-philippines-09yzpkn340v6) — Philippines
- [Compliance Project Manager](https://feeny.ai/job/compliance-project-manager-extend-your-team-philippines-770s3ppcehy0) — Philippines
- [HIL Partnership Support Specialist](https://feeny.ai/job/hil-partnership-support-specialist-extend-your-team-philippines-6cbz26ryht4y) — Philippines
- [Complaints Specialist](https://feeny.ai/job/complaints-specialist-extend-your-team-metro-manila-pb9ehg9fqmmd) — Metro Manila, Philippines
- [Loan Origination Customer Support](https://feeny.ai/job/loan-origination-customer-support-extend-your-team-metro-manila-aff9yzbbk2r0) — Metro Manila, Philippines
- [Closing Coordinator](https://feeny.ai/job/closing-coordinator-extend-your-team-metro-manila-ftky165zx343) — Metro Manila, Philippines
- [Originations Backend (HOI Specialist)](https://feeny.ai/job/originations-backend-hoi-specialist-extend-your-team-philippines-kg6nfcs0khye) — Philippines
- [Liens Operations Specialist](https://feeny.ai/job/liens-operations-specialist-extend-your-team-philippines-r7k9bernxt0a) — Philippines
- [Compliance Operations Analyst](https://feeny.ai/job/compliance-operations-analyst-extend-your-team-philippines-w6r5tmpfp159) — Philippines
- [Loans Operations Specialist](https://feeny.ai/job/loans-operations-specialist-extend-your-team-philippines-s6z7v6tjjtkd) — Philippines