---
title: 'Fraud Operations Team Lead at Stripe'
canonical: 'https://feeny.ai/job/fraud-operations-team-lead-stripe-bengaluru-hj14np12szmt'
type: 'job'
last_seen: '2026-09-13'
---

# Fraud Operations Team Lead at Stripe

- **Company:** Stripe
- **Location:** Bengaluru, India
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-13
- **Apply:** https://stripe.com/jobs/search?gh_jid=8063857

## Job description

## Who we are

## About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

## About the team

As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy.

## What you’ll do

Stripe is hiring a Team Lead to develop a team of Operations Associates (OAs) within Fraud Operations in Bangalore. You will be responsible for the day-to-day operational execution and performance of your workflow(s), including queue health, SLA attainment, and decision quality. This role requires staying close to the work, remaining hands-on in complex casework (QA and targeted production), modeling high-quality decisioning, providing real-time coaching, and serving as the first-line escalation owner. You will also drive unit-level operational excellence. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, and a passion for inspiring a team to deliver outstanding results.

## Responsibilities

- Manage a team of Operations Associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decisioning and customer empathy.
- Own individual performance metrics of Operations Associates and ensure the team consistently meets throughput, SLA, and quality targets.
- Perform specific unit-level execution, including: defining, clarifying, and evolving core processes, leading team meetings, and performing root cause analyses for defects.
- Support team operations including hiring, onboarding, scheduling, and intra-day coverage planning to meet SLAs; provide interview feedback and help maintain a high hiring bar.
- Maintain hands-on casework at a level that enables effective coaching and escalation coverage, without compromising core people-lead responsibilities and team performance management.
- Own and evolve SOPs and decision frameworks for your workflow(s); drive process adherence and consistency through clear guidance, change management, and reinforcement mechanisms.
- Represent your workflow(s) in cross-team forums, surface operational pain points, propose improvements, support rollouts, and drive adoption within your team.
- Serve as the primary escalation point for complex or time-sensitive cases within your unit, in partnership with global fraud stakeholders
- Drive process adherence and consistency across your team through robust quality programs and calibration.
- Participate in leader development and represent Bangalore workflows in global enablement sessions/onsites as needed.

## Who you are

You are a hands-on people leader and operational owner who thrives in a fast-paced fraud investigation environment. You run a strong performance cadence through clear metrics, coaching, and rigorous decision quality. You can take ambiguous operational problems, use data to diagnose root causes, and drive changes that stick, through influence, alignment, and follow-through, not just instruction. You bring sound judgment, calm execution under pressure, and a bias toward data-backed solutions and measurable improvements in both fraud outcomes and user experience.

## Minimum requirements

- Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment.
- Proven ability to manage a team of frontline operations associates and own their individual performance/productivity.
- Experience with payments, risk, compliance, or financial industry operations.
- Proven ability to define and operationalize team-level metrics (e.g., accuracy/quality, SLAs, throughput) and use data to drive team priorities.
- Strong operational background in new process launches, service delivery, and building operating models at the unit/team level.
- Excellent written and verbal communication skills, including presenting operational updates and representing the team in escalations in English.
- Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example.
- At least 3+ years of direct people management experience; this includes handling performance management and proactively coach/mentor individuals.

## Preferred qualifications

- Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks
- Experience in optimizing unit-level fraud review operations through process redesign and tooling improvements.
- Experience with payments risk (CNP/card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact.
- Strong analytics proficiency (comfort with data to track team performance) and comfort partnering with data science/engineering.

## About Stripe

## Core Business
- Primary industry: Financial services / payments infrastructure
- Target customers: B2B – from startups to global enterprises (e.g., Le Monde, trucking companies)
- Mission: “Increase the GDP of the internet” by making online commerce easier and more accessible

## Products & Services
- **Stripe Payments**: Accept and optimise payments globally – online and in person; supports 135+ currencies and payment methods [stripe.com](https://stripe.com/)
- **Stripe Billing**: Manage subscriptions, invoices, and recurring revenue; over 200 million active subscriptions managed [stripe.com](https://stripe.com/)
- **Stripe Connect**: Embed payments into platforms and marketplaces
- **Stripe Atlas**: Incorporate a company, get everything needed to fundraise and start selling
- **Stripe Terminal**: In-person payments with customisable card readers
- **Stripe Issuing**: Create and manage a card issuing programme
- **Stripe Climate**: Automatically contribute a fraction of revenue to carbon removal

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: $1.9 trillion in payments volume processed in 2025 [stripe.com](https://stripe.com/)
- **Notable Investors/Partners**: Not disclosed in provided sources
- **Growth Signals**:
  - Infrastructure underpins more than 1% of global GDP [stripe.com](https://stripe.com/jobs/life-at-stripe)
  - Over 8,000 employees across 25+ offices worldwide [stripe.com](https://stripe.com/jobs)
  - 99.999% historical uptime for Stripe services [stripe.com](https://stripe.com/)
  - Deploys 10,000+ times per day while maintaining five 9s of reliability [stripe.com](https://stripe.com/jobs/life-at-stripe)
  - 135+ currencies and payment methods supported [stripe.com](https://stripe.com/)

## Competitive Advantages
- **Scale & Reliability**: Processes massive transaction volumes with 99.999% uptime – a level of trust few competitors match.
- **Developer‑First Experience**: Obsessive focus on API design, documentation, and ease of integration; “start with a blank screen, work until a product is ready, polish until exceptional” [stripe.com](https://stripe.com/jobs/life-at-stripe).
- **Global Reach**: Supports 135+ currencies and payment methods, with local offices in 25+ cities to serve regional needs.
- **Network Effects**: The more businesses use Stripe, the more data and infrastructure advantages accrue, making it harder to switch.

## Strategic Focus
- **AI & Agentic Commerce**: Building economic infrastructure for AI, including monetisation through agentic commerce [stripe.com](https://stripe.com/).
- **Crypto & Stablecoins**: Enabling borderless money movement with stablecoins and crypto [stripe.com](https://stripe.com/).
- **Platform Expansion**: Continuing to add financial tools (billing, issuing, terminal, climate) that work individually or together.
- **Globalisation**: Deepening presence in markets like Japan, India, and Latin America.

## Why Work Here
- **Culture**: “Intense and kind” – high expectations paired with a supportive, transparent environment. Weekly all‑hands with senior leaders; decisions based on idea quality, not seniority [stripe.com](https://stripe.com/jobs/life-at-stripe).
- **Growth & Ownership**: “Promotions are tied to demonstrated impact, not tenure.” Employees get substantial responsibility early, often working outside their domain [stripe.com](https://stripe.com/jobs).
- **Work Model**: Hybrid/remote‑friendly – two main HQs (San Francisco & Dublin) plus 25+ offices, and many Stripes work from home or coworking spaces [stripe.com](https://stripe.com/jobs).
- **Benefits**: Comprehensive medical, mental health, financial advisory, family planning, and parental leave. Education team provides onboarding and ongoing expert‑led courses [stripe.com](https://stripe.com/en-gi/jobs/benefits).
- **Diversity & Inclusion**: Employee‑created resource groups (Stripe Communities), accommodations for disabilities, and a commitment to equal opportunity [stripe.com](https://stripe.com/jobs).

## Sources
1. [stripe.com/jobs/life-at-stripe](https://stripe.com/jobs/life-at-stripe)
2. [stripe.com/jobs](https://stripe.com/jobs)
3. [stripe.com/](https://stripe.com/)
4. [stripe.com/jobs/search](https://stripe.com/jobs/search)
5. [stripe.com/en-gi/jobs/benefits](https://stripe.com/en-gi/jobs/benefits)

## Other roles at Stripe

- [Project Manager, People Mergers & Acquisitions (M&A)](https://feeny.ai/job/project-manager-people-mergers-acquisitions-m-a-stripe-san-francisco-m8nybbm2rgck) — San Francisco, CA / Seattle, WA / New York, NY
- [Manager, Product Sales - Radar](https://feeny.ai/job/manager-product-sales-radar-stripe-location-g7jxv2g7pyen) — Location
- [Sales Manager, Product - Link](https://feeny.ai/job/sales-manager-product-link-stripe-location-qs5kragekm1w) — Location
- [Account Executive, Product Sales (AI)](https://feeny.ai/job/account-executive-product-sales-ai-stripe-location-h2qxv11xthqc) — Location
- [Engineering Manager, Billing Collections](https://feeny.ai/job/engineering-manager-billing-collections-stripe-n-a-sqwhf3x844jf) — N/A
- [Account Executive, Product - Managed Payments](https://feeny.ai/job/account-executive-product-managed-payments-stripe-seattle-arma17v084d2) — Seattle, WA / San Francisco, CA / New York, NY / Chicago, IL
- [Head of Private Equity and Advisory Partnerships](https://feeny.ai/job/head-of-private-equity-and-advisory-partnerships-stripe-san-francisco-bfsbbjshthfm) — San Francisco, CA
- [Account Executive, Product Sales - Tax](https://feeny.ai/job/account-executive-product-sales-tax-stripe-united-states-grsjbz1cc16k) — United States
- [Software Engineer, Online Database Infrastructure](https://feeny.ai/job/software-engineer-online-database-infrastructure-stripe-seattle-ecr75gw0kd4q) — Seattle, WA
- [Account Executive, Product Sales - Billing (Velocity)](https://feeny.ai/job/account-executive-product-sales-billing-velocity-stripe-new-york-y5m33sm9gk45) — New York, NY / San Francisco, CA / Seattle, WA / Atlanta, GA / Chicago, IL