---
title: 'Freelance Technology Services Analyst at MLB Network'
canonical: 'https://feeny.ai/job/freelance-technology-services-analyst-mlb-network-secaucus-558ma65wpat7'
type: 'job'
last_seen: '2026-11-06'
---

# Freelance Technology Services Analyst at MLB Network

- **Company:** MLB Network
- **Location:** Secaucus, NJ
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/mlbnetwork/jobs/8243729

## Job description

MLB Network is searching for a Freelance Technology Services Analyst to be the first and primary point of contact within the Technology Department for the Company’s internal staff and external partners. This role demands premier technical and customer service skills, professionalism, and initiative to get problems resolved quickly and efficiently. The role is also accountable for deploying and maintaining mission critical collaboration, productivity, and work management platforms.

Responsibilities:

- Provide frontline service desk support, including but not limited to answering inbound calls, resolving request and incident tickets, staffing our tech bar, addressing end user issues in person and remotely with punctuality, courtesy, and professionalism, and escalating problems and major incidents promptly.
- Configure, deploy, and troubleshoot Apple and Microsoft Windows-based user equipment, including, but not limited to, desktops, laptops, tablets, mobile phones, printers, and peripherals such as monitors, keyboards, and mice.
- Support AV and conference room technology and events as needed.
- Open support cases and troubleshoot and resolve vendor equipment and platform issues as needed.
- Contribute to maintaining a meaningful and relevant set of knowledge-base articles for end users and technology staff, including, but not limited to, onboarding/offboarding guides, troubleshooting guides for common and unique issues and circumstances, internal team and external vendor contact, support, and escalation guides, and general operational runbooks.
- Participate as needed in duties and responsibilities specific to your department’s operations, including but not limited to attending and supporting town halls, department, and team meetings, participating in routine one on ones with supervisors, and completing timesheets accurately and punctually.
- Demonstrate an ongoing interest in personal development, including technology training and certifications, specialization of platform and service delivery, automating routine and error-prone tasks, and consistently exceeding our end-user expectations.
- Technology Services supports MLB Network, a 24/7/365 operation. This employee must be available to work a flexible schedule, including days, nights and weekends.
- Other such duties as required.

Qualifications and Skills:

- Minimum of 3-5 years of experience in end-user technology support in a medium or large enterprise environment.
- Prior experience working in the sports industry is a plus.
- Prior experience in the television and/or media content production industries is a plus.
- Prior networking experience in remote/field support is a plus.
- Professional experience with the following technology platforms and processes:
- Required
- Strong Windows and macOS fundamentals and troubleshooting skills, including hardware troubleshooting and repairs, core operating system functionality, domain integration and problem resolution.
- Microsoft Office 365 and common email clients, including Outlook for Windows, macOS, and iOS, Apple Mail, Outlook Web Access, Exchange Online, Active Directory and Azure AD, SharePoint Online, OneDrive, and Office Online
- Google Workspace fundamentals, including Google Drive, Docs, Sheets, Slides, etc.
- Collaboration and productivity platforms such as Slack, Zoom, Atlassian Cloud, Box, Asana, etc
- Networking fundamentals
- Fundamentals of Adobe Creative Cloud, specifically Premiere After Effects, Photoshop.
- Helpful
- ServiceNow for request and problem ticket tracking
- Device Management platforms such as Intune, Iru/Kandji, etc.
- Experience working within DEX platforms (Nexthink, TeamViewer DEX, etc.)
- Virtualization platforms such as VMware, Nutanix, Azure Local, etc.
- Coding and scripting experience with a general-purpose programming language (i.e. Python, PowerShell, Bash, etc.)
- Ability to work independently, prioritize a variety of tasks, and collaborate effectively in a complex environment with multiple teams.
- Be passionate about customer service and satisfaction.
- Demonstrate sufficient professionalism to interact with and communicate technical concepts and solutions to non-technical staff, including executives, on-air talent, and VIPs.
- Ability to treat confidential information in a discreet and appropriate manner.
- Demonstrate a commitment to highly professional and ethical standards in a diverse workplace.
- Be available to work a flexible schedule.
- Ability to work non-traditional hours, in non-traditional settings. This includes occasional weekends, evenings, and holidays, as well as potential travel to industry and baseball special events.
- Must possess solid verbal and written communication skills.
- Demonstrate the skills required to work in a high pressurized live television environment.
- Must be highly courteous and organized, demonstrate initiative and have the ability to complete multiple assignments in a timely manner.
- Must be able to effectively work remotely when scheduled to work off-site and when providing on-call coverage.
- Be available to travel occasionally, both domestically and internationally, to support events, branch offices, and youth academies.
- Ability to lift up to 25 pounds.
- Possess the visual acuity needed to effectively deliver required work product.
- Possess the auditory acuity needed to effectively deliver required work product.
- Ability to sit, stand, kneel, bend, twist, and turn for sufficient lengths of time to effectively deliver required work product.

Education:

- Bachelor’s Degree in a computer technology capacity such as Computer Science, IT, Broadcast Technology, or equivalent work experience.

Position Reports to:

- Manager, Technology Services

Pay Range: $30 - $32 per hour

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB Network considers relevant to the hiring decision. In addition to your salary, MLB Network believes in providing a competitive benefits package for its employees.

Top MLB Network Perks & Benefits:

- Medical/Dental/Vision Coverage
- Company Contributed 401K Plan
- Paid Sick Time
- Commuter Benefits
- Discounts at MLB Store | MLBShop.com
- Employee Assistance Programs (EAP)

Why MLB Network?

MLB Network is the ultimate television destination for baseball fans, with studios located in Secaucus, N.J., just minutes from New York City. Featuring live regular season games, original programming, highlights, insights and analysis from the best in the business, MLB Network produces baseball content for delivery to multiple media platforms. Cutting-edge technology is used to create MLB Network's Emmy Award-winning programming via roles in live studio and remote production, operations, engineering, media management, creative services, social media and others.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at MLBNHR@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!

## About MLB Network

## Core Business
- **Primary industry**: Spectator Sports / Sports Media & Broadcasting
- **Target customers**: Baseball fans in the United States, Puerto Rico, Canada, Latin America, the Caribbean, Europe, and the Philippines. Distributed via cable, satellite, telco, and direct-to-consumer streaming.
- **Mission or purpose**: To be the ultimate content platform for baseball fans, providing live games, expert analysis, and original programming year-round.

## Products & Services
- **MLB Network (TV channel)**: A 24/7 cable/satellite channel featuring live regular-season games, Spring Training games, and special events. Signature show is “MLB Tonight,” an Emmy Award-winning nightly studio program with live look-ins, highlights, and analysis.
- **MLB Network Streaming (Direct-to-Consumer)**: Available as a standalone subscription or bundled with MLB.tv, offering the same content without a traditional pay-TV subscription.
- **Original Programming**: Shows such as “Hot Stove” (offseason morning show), documentaries, and studio specials produced in four high-tech studios (Studio 3, Studio K, Studio 21, Studio 42).
- **MLB Network Radio**: A sister audio channel on SiriusXM.
- **NHL Network**: Managed by MLB Advanced Media since 2015 and co-located in the same Secaucus facility.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held; MLB Network is a division of Major League Baseball)
- **Key Metric**: Available to approximately 31 million pay-TV households in the U.S. as of November 2023 (down from a peak of 71 million in 2013). The network also reaches international audiences via distribution deals.
- **Notable Investors/Partners**: Major League Baseball (67.01% ownership), TNT Sports (16.67%), Charter Communications (5.44%), Cox Communications (5.44%), NBC Sports Group (5.44%).
- **Growth Signals**: Headcount grew 9.3% year-over-year to 611 employees; 12 active job postings as of mid-2026; expanding direct-to-consumer distribution; strong alumni pipeline to/from other major sports networks (ESPN, NBC Sports, FOX Sports, etc.).

## Competitive Advantages
- **Exclusive content rights**: Unmatched access to MLB games, archives, players, and league events, making it the only network with comprehensive live baseball coverage.
- **State-of-the-art production facilities**: Four purpose-built studios (including a replica baseball field in Studio 42) with advanced robotic cameras, augmented reality, and high-resolution LED displays.
- **Deep talent pool**: Attracts experienced sports media professionals from NBC, ESPN, FOX, CBS, and the NBA/NFL networks.
- **Year-round programming**: “MLB Tonight” airs 365 days a year, maintaining audience engagement even during the offseason.

## Strategic Focus
- **Direct-to-consumer expansion**: Growing the standalone streaming offering to offset traditional pay-TV subscriber declines.
- **Technology modernization**: Investing in cloud infrastructure, DevOps, and advanced graphics/AR capabilities (as seen in job postings for Infrastructure DevOps Engineer and Vizrt/React skills).
- **International reach**: Broadening distribution in Latin America, Europe, and Asia.
- **Content diversification**: Producing more original series, documentaries, and digital-first content to attract younger viewers.

## Why Work Here
- **Culture**: A collaborative environment at the intersection of sports, media, and technology. Employees have access to cutting-edge broadcast equipment and work alongside industry veterans.
- **Work policy**: Based in Secaucus, NJ (with a NYC satellite office). Many roles are on-site due to the nature of live production, but some hybrid/freelance positions exist.
- **Notable perks/engineering culture**: Hands-on work with advanced robotics, AR graphics, and cloud-native tools (Terraform, GitHub Actions, Snowflake, Python). The company provides training on proprietary systems and encourages cross-functional collaboration.
- **Growth trajectory**: Headcount growing ~9% annually; frequent internal promotions and movement across MLB’s broader ecosystem.

## Sources
1. [mlb.com](https://www.mlb.com/network/about) – About MLB Network
2. [mlb.com](https://www.mlb.com/careers/mlb-network) – MLB Network careers page
3. [greenhouse.io](http://job-boards.greenhouse.io/mlbnetwork?gh_src=65f930101us) – Active job listings at MLB Network
4. [linkedin.com](https://www.linkedin.com/company/mlb-network) – MLB Network LinkedIn profile (company details, headcount, tech stack)
5. [wikipedia.org](https://en.wikipedia.org/wiki/MLB_Network) – Background and ownership structure (inferred from search snippet, but not directly cited; primary sources above suffice)

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