---
title: 'French-Speaking Customer Experience Specialist at The Flex'
canonical: 'https://feeny.ai/job/french-speaking-customer-experience-specialist-the-flex-casablanca-57sz2ndeqj3z'
type: 'job'
last_seen: '2026-11-11'
---

# French-Speaking Customer Experience Specialist at The Flex

- **Company:** The Flex
- **Location:** Casablanca, Morocco
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/The-Flex/eba5f8a3-507e-4750-8a4b-ed4f6206716f

## Job description

## About The Flex

At The Flex, we’re on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon; simple, fast, and borderless. Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe. We’re building a team of A-Players, ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.

Position Summary As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords. From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight. This role is perfect for someone empathetic, detail-oriented, and passionate about helping others, someone who takes pride in turning challenges into exceptional experiences.

## Key Responsibilities

Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English. Booking Assistance: Guide guests through the reservation, check-in, and check-out processes using our PMS tools. Problem Solving: Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach. Knowledge Management: Accurately document interactions, feedback, and resolutions to help improve service quality. Cross-Team Collaboration: Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience. Upselling & Retention: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

## What We’re Looking For

- Fluency in French and English (written and spoken)
- Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
- Excellent communication and interpersonal skills: you listen, understand, and make people feel heard
- Strong organizational abilities and composure under pressure
- Tech-savvy: comfortable using PMS, CRM, and digital support tools
- A problem-solving mindset with empathy, patience, and meticulous attention to detail

## Why Join The Flex

Be part of the revolution – Help reshape the $4T global rental industry. Work with the best – Join a high-performing, supportive international team. Grow fast – Real career progression opportunities as we expand globally. Earn what you deserve – Competitive compensation plus performance-based incentives. Live flexibly – Remote-first, results-driven culture — work from anywhere. If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you.

#LI-Remote

## About The Flex

## Company Overview
- **One-liner**: The Flex is a flexible accommodation platform offering hotel-grade, fully furnished rentals for tenants, landlords, and businesses, operating across the UK, France, Algeria, and expanding into new cities.
- **Entity Type**: Private (bootstrapped/early-stage growth company)
- **Headquarters**: London, United Kingdom (with offices in San Francisco, Dubai, Algiers, and Casablanca)
- **Founded**: 2019
- **Founders**: Raouf Yousfi (Co-Founder & CEO) and Michael Buggy (Co-Founder & COO)

## Core Business
- **Primary industry**: Real Estate / Flexible Living / Property Management
- **Target customers**: B2B (150+ corporate partners for employee relocation, staffing, insurance claims), B2C (tenants seeking flexible leases), and B2B (landlords seeking guaranteed rent with zero voids)
- **Mission statement**: To eliminate the constraints of traditional rental models, reimagining the idea of 'home' from something fixed to something flexible—unlocking freedom for renters, efficiency for landlords, and growth for entire cities.

## Products & Services
- **Flexible Rentals (Tenants)**: Fully furnished, hotel-grade homes with digital key access, utilities, Wi-Fi, optional housekeeping, and 24/7 live support. Leases as short as a week or as long as needed, with month-to-month terms, easy extensions, and exits.
- **Guaranteed Rent (Landlords)**: Fixed monthly payments with zero voids from day one; The Flex handles upgrades, dynamic pricing, resident vetting, cleaning, and maintenance.
- **Corporate Housing (B2B)**: One master lease unlocks an entire portfolio across cities; dedicated account manager; ideal for employee relocation, project teams, and insurance claims.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: 47 employees (as of mid-2025) with monthly headcount growth of +4.9%; 500+ active job postings; 84,000+ LinkedIn followers; over 150 corporate partners; properties in multiple cities across the UK, France, Algeria, and recently launched in Lisbon.
- **Notable Investors/Partners**: 150+ corporate clients; no external funding rounds publicly disclosed (appears bootstrapped or early-stage without major VC backing).
- **Growth Signals**: Rapid headcount growth (+4.9% monthly), recent expansion into Lisbon (July 2025), 500+ open roles, and a goal of reaching properties in every major city worldwide by 2027.

## Competitive Advantages
- **Flexibility at scale**: Month-to-month leases, same-day move-ins, cross-border relocation with a few taps—unlike traditional long-term leases.
- **Full-stack property management**: Landlords get guaranteed rent and zero voids, while tenants get hotel-grade service (cleaning, maintenance, 24/7 support).
- **Data-driven operations**: Evidence-based decision-making, dynamic pricing, and rapid evaluations for landlords.
- **Flat, ego-free culture**: No hierarchy or bureaucracy; best idea wins based on data, not tenure.

## Strategic Focus
- **Global expansion**: Actively entering new cities (Lisbon launched July 2025) with a target of having homes in every major city worldwide.
- **Scaling the platform**: Growing the portfolio of properties and corporate partnerships; hiring aggressively (500+ open roles) to support expansion.
- **Product innovation**: Building a seamless, Amazon-like rental experience with instant approvals, digital keys, and flexible terms.

## Why Work Here
- **Culture**: Ego-free, fast-paced, values-driven environment with no hierarchy or bureaucracy. Emphasis on big ideas, learning from failure, and shipping fast.
- **Remote-first**: The Flex is a remote-first company, hiring stellar talent globally and trusting them to own outcomes.
- **Mentorship & growth**: Work alongside senior leaders (including founders) who provide direct feedback, hands-on coaching, and clear career progression. Promotions based on performance, not tenure.
- **Accountability**: Each teammate owns clear metrics and turns objectives into outcomes.
- **Innovation**: Data-backed approach; open-minded, diverse team driving solutions.
- **Notable perks**: Minimal rules, total accountability, genuine freedom; "Career Rocket Ship" where you own mission-critical projects from day one.
- **Application process**: Online assessment, HR interview, and founder interview for every role.

## Sources
1. [theflex.global – About Us](https://theflex.global/about-us)
2. [theflex.global – Careers](https://theflex.global/careers)
3. [theflex.global – Homepage](https://theflex.global/)
4. [LinkedIn – The Flex](https://uk.linkedin.com/company/theflexglobal)
5. [Ashby – The Flex Jobs](https://jobs.ashbyhq.com/The-Flex)

## Other roles at The Flex

- [Software Engineer - North Africa](https://feeny.ai/job/software-engineer-north-africa-the-flex-algiers-wa7cq8682mt7) — Algiers, Algeria
- [Founding Growth Marketer](https://feeny.ai/job/founding-growth-marketer-the-flex-london-9ey5pj34y7xd) — London, United Kingdom
- [Senior Full-Stack Product Engineer](https://feeny.ai/job/senior-full-stack-product-engineer-the-flex-paris-ddq3v50t5fer) — Paris, France
- [Product Engineer](https://feeny.ai/job/product-engineer-the-flex-paris-aj2j0ta2s8qg) — Paris, France
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-the-flex-paris-m7rdz0nbsh67) — Paris, France
- [Founder in Residence](https://feeny.ai/job/founder-in-residence-the-flex-london-mbkczdmwmwpv) — London, United Kingdom