--- title: 'French-Speaking Customer Experience Specialist at The Flex' canonical: 'https://feeny.ai/job/french-speaking-customer-experience-specialist-the-flex-paris-h80exm7q0ywm' type: 'job' last_seen: '2026-09-09' --- # French-Speaking Customer Experience Specialist at The Flex - **Company:** The Flex - **Location:** Paris, France - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-18 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/the-flex/94afb895-95c7-4ca9-8aec-3f76a9b7ed48 ## Job description ## ABOUT THE FLEX At The Flex, we’re on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon — simple, fast, and borderless. Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe. We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do. ## POSITION SUMMARY As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords. From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight. This role is perfect for someone empathetic, detail-oriented, and passionate about helping others — someone who takes pride in turning challenges into exceptional experiences. ## 💡 KEY RESPONSIBILITIES Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English. Booking Assistance – Guide guests through the reservation, check-in, and check-out processes using our PMS tools. Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach. Knowledge Management – Accurately document interactions, feedback, and resolutions to help improve service quality. Cross-Team Collaboration – Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience. Upselling & Retention – Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests. ## 🧠 WHAT WE’RE LOOKING FOR - Fluency in French and English (written and spoken) - Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms - Excellent communication and interpersonal skills — you listen, understand, and make people feel heard - Strong organizational abilities and composure under pressure - Tech-savvy — comfortable using PMS, CRM, and digital support tools - A problem-solving mindset with empathy, patience, and meticulous attention to detail ## 🌍 WHY JOIN THE FLEX Be part of the revolution – Help reshape the $4T global rental industry. Work with the best – Join a high-performing, supportive international team. Grow fast – Real career progression opportunities as we expand globally. Earn what you deserve – Competitive compensation plus performance-based incentives. Live flexibly – Remote-first, results-driven culture — work from anywhere. If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you. #LI-Remote ## About The Flex ## Company Overview - **One-liner**: The Flex is a flexible accommodation platform offering hotel-grade, fully furnished rentals for tenants, landlords, and businesses, operating across the UK, France, Algeria, and expanding into new cities. - **Entity Type**: Private (bootstrapped/early-stage growth company) - **Headquarters**: London, United Kingdom (with offices in San Francisco, Dubai, Algiers, and Casablanca) - **Founded**: 2019 - **Founders**: Raouf Yousfi (Co-Founder & CEO) and Michael Buggy (Co-Founder & COO) ## Core Business - **Primary industry**: Real Estate / Flexible Living / Property Management - **Target customers**: B2B (150+ corporate partners for employee relocation, staffing, insurance claims), B2C (tenants seeking flexible leases), and B2B (landlords seeking guaranteed rent with zero voids) - **Mission statement**: To eliminate the constraints of traditional rental models, reimagining the idea of 'home' from something fixed to something flexible—unlocking freedom for renters, efficiency for landlords, and growth for entire cities. ## Products & Services - **Flexible Rentals (Tenants)**: Fully furnished, hotel-grade homes with digital key access, utilities, Wi-Fi, optional housekeeping, and 24/7 live support. Leases as short as a week or as long as needed, with month-to-month terms, easy extensions, and exits. - **Guaranteed Rent (Landlords)**: Fixed monthly payments with zero voids from day one; The Flex handles upgrades, dynamic pricing, resident vetting, cleaning, and maintenance. - **Corporate Housing (B2B)**: One master lease unlocks an entire portfolio across cities; dedicated account manager; ideal for employee relocation, project teams, and insurance claims. ## Market Standing - **Valuation**: Not publicly available - **Key Metric**: 47 employees (as of mid-2025) with monthly headcount growth of +4.9%; 500+ active job postings; 84,000+ LinkedIn followers; over 150 corporate partners; properties in multiple cities across the UK, France, Algeria, and recently launched in Lisbon. - **Notable Investors/Partners**: 150+ corporate clients; no external funding rounds publicly disclosed (appears bootstrapped or early-stage without major VC backing). - **Growth Signals**: Rapid headcount growth (+4.9% monthly), recent expansion into Lisbon (July 2025), 500+ open roles, and a goal of reaching properties in every major city worldwide by 2027. ## Competitive Advantages - **Flexibility at scale**: Month-to-month leases, same-day move-ins, cross-border relocation with a few taps—unlike traditional long-term leases. - **Full-stack property management**: Landlords get guaranteed rent and zero voids, while tenants get hotel-grade service (cleaning, maintenance, 24/7 support). - **Data-driven operations**: Evidence-based decision-making, dynamic pricing, and rapid evaluations for landlords. - **Flat, ego-free culture**: No hierarchy or bureaucracy; best idea wins based on data, not tenure. ## Strategic Focus - **Global expansion**: Actively entering new cities (Lisbon launched July 2025) with a target of having homes in every major city worldwide. - **Scaling the platform**: Growing the portfolio of properties and corporate partnerships; hiring aggressively (500+ open roles) to support expansion. - **Product innovation**: Building a seamless, Amazon-like rental experience with instant approvals, digital keys, and flexible terms. ## Why Work Here - **Culture**: Ego-free, fast-paced, values-driven environment with no hierarchy or bureaucracy. Emphasis on big ideas, learning from failure, and shipping fast. - **Remote-first**: The Flex is a remote-first company, hiring stellar talent globally and trusting them to own outcomes. - **Mentorship & growth**: Work alongside senior leaders (including founders) who provide direct feedback, hands-on coaching, and clear career progression. Promotions based on performance, not tenure. - **Accountability**: Each teammate owns clear metrics and turns objectives into outcomes. - **Innovation**: Data-backed approach; open-minded, diverse team driving solutions. - **Notable perks**: Minimal rules, total accountability, genuine freedom; "Career Rocket Ship" where you own mission-critical projects from day one. - **Application process**: Online assessment, HR interview, and founder interview for every role. ## Sources 1. [theflex.global – About Us](https://theflex.global/about-us) 2. [theflex.global – Careers](https://theflex.global/careers) 3. [theflex.global – Homepage](https://theflex.global/) 4. [LinkedIn – The Flex](https://uk.linkedin.com/company/theflexglobal) 5. [Ashby – The Flex Jobs](https://jobs.ashbyhq.com/The-Flex) ## Other roles at The Flex - [Strategic Finance Manager](https://feeny.ai/job/strategic-finance-manager-the-flex-london-yqq7wh2w0kfd) — London, United Kingdom - [Senior Finance Analyst — The Flex](https://feeny.ai/job/senior-finance-analyst-the-flex-the-flex-london-xj8wtwd89g6h) — London, United Kingdom - [Entrepreneur in Residence (EIR)](https://feeny.ai/job/entrepreneur-in-residence-eir-the-flex-london-na5c1mac8may) — London, United Kingdom - [Growth Marketer](https://feeny.ai/job/growth-marketer-the-flex-london-bq85tca3jbnk) — London, United Kingdom - [Full-Stack Engineering Lead](https://feeny.ai/job/full-stack-engineering-lead-the-flex-paris-s7pw2fbaq6x8) — Paris, France - [Founding Software Engineer](https://feeny.ai/job/founding-software-engineer-the-flex-paris-abrjrrtwqpaf) — Paris, France - [Full-Stack Product Engineer](https://feeny.ai/job/full-stack-product-engineer-the-flex-paris-z15mcf3fd057) — Paris, France - [Software Engineer](https://feeny.ai/job/software-engineer-the-flex-paris-5ek2zg81xebt) — Paris, France