---
title: 'Front Desk Associate (Contractor) at Playbook'
canonical: 'https://feeny.ai/job/front-desk-associate-contractor-playbook-chicago-ncrk9zt3jwex'
type: 'job'
last_seen: '2026-10-15'
---

# Front Desk Associate (Contractor) at Playbook

- **Company:** Playbook
- **Location:** Chicago, IL
- **Employment:** contract
- **Work type:** onsite
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/playbook/666c8890-e794-43bf-abdd-b0a39643dcb9

## Job description

Pay: $23.00/hour Location: Chicago, IL located at both 360 N Green and 800 Fulton (only a 3 minute walk!) Schedule: Please note this would be an on-call position. Please include your availability when applying. Primary Shifts: Monday–Friday, 7:00 AM–3:00 PM Additional Coverage Opportunity: Monday–Thursday, 11:00 AM–7:00 PM Reports To: onsite Wellness Program Manager

Your Mission: Your mission as a Front Desk Associate is to create a welcoming, seamless experience for every member and tenant who enters the fitness center. As a key part of the day-to-day operation, you’ll combine genuine hospitality with hands-on facility support to help keep the space clean, organized, well-stocked, and ready for members throughout the day. You’ll be a go-to resource for members, assisting with everything from tours and membership needs to general questions, while helping ensure the fitness center consistently reflects Playbook’s high standards for service and experience.

Responsibilities:

- Deliver Exceptional Member Service: Greet members and tenants with a friendly, professional approach and provide responsive support throughout their experience in the fitness center.
- Support Front Desk & Member Services: Assist with membership signups, cancellations, tours, general questions, and other front desk needs while helping members navigate the fitness center and its offerings. Respond to member and tenant needs with professionalism, communicate issues appropriately, and partner with the broader team to maintain Playbook’s service standards.
- Open & Close the Fitness Center: Complete assigned opening and closing responsibilities to ensure the space is safe, organized, stocked, and ready for daily operations.
- Maintain a Clean & Welcoming Environment: Support general cleaning throughout the fitness center and help ensure member-facing spaces remain presentable and well maintained. Clean, fold, organize, and restock towels and regularly replenish locker room supplies to maintain a consistent member experience.
- Support Daily Fitness Center Operations: Monitor the space throughout your shift, identify needs as they arise, and take initiative to help keep operations running smoothly.

Requirements:

- 2+ years of experience in customer service, front desk, hospitality, retail, or another guest-facing environment.
- Strong interpersonal and customer service skills with the ability to create a welcoming experience for members and tenants.
- Experience working in a fitness center, gym, wellness facility, or similar environment preferred.
- Comfortable balancing front desk responsibilities with hands-on operational tasks, including cleaning, towel service, and restocking.
- Dependable and punctual, with the ability to work independently and take ownership of assigned responsibilities.
- Must be available to work on call shifts primarily between Monday–Friday, 7:00 AM–3:00 PM.
- Flexibility to provide additional coverage as needed is a plus.
- Must be legally authorized to work in the United States.

Key Competencies:

- Hospitality & Customer Service: You bring genuine warmth and professionalism to every interaction, helping members and tenants feel welcomed, supported, and comfortable in the space.
- Ownership & Initiative: You notice what needs attention and take action. Whether assisting a member, restocking a locker room, or addressing an operational need, you take pride in keeping the fitness center running smoothly.
- Reliability & Professionalism: You understand the importance of consistent front desk coverage and can be counted on to arrive on time, follow through on responsibilities, and represent Playbook professionally.
- Attention to Detail: You recognize that the small details matter. You help maintain a clean, organized, and well-stocked environment that reflects a high standard of care.
- Communication: You communicate clearly and professionally with members, tenants, and team members and know when to escalate questions or concerns.
- Adaptability & Teamwork: You’re comfortable jumping between member service and operational responsibilities and are willing to support the broader team wherever needed.

## About Playbook

## Company Overview
- **One-liner**: Playbook (formerly Lulafit) transforms commercial office buildings into hospitality-driven, wellness-focused hubs through a full-service platform blending placemaking, advisory, operations, and technology.
- **Entity Type**: Private (Privately held, no funding rounds disclosed)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2014 (originally as Lulafit, rebranded to Playbook)
- **Founders**: Colleen Werner (Founder & CEO)

## Core Business
- **Primary industry**: Commercial Real Estate / Workplace Hospitality
- **Target customers**: B2B – Commercial real estate owners, asset managers, and property operators
- **Mission statement**: “Create thriving hubs of connection, wellbeing, and productivity” through hospitality and amenities in commercial real estate.

## Products & Services
- **Playbook OS**: A proprietary operating system that powers hospitality operations, tenant experience, and data-driven insights for office assets.
- **Placemaking & Advisory**: Strategy consulting to reimagine office assets as high-performance, branded environments.
- **Full-Service Operations**: From staffing (concierge, fitness instructors, event coordinators) to day-to-day management of amenities like fitness centers, rooftop terraces, conferencing, social clubs, F&B, and public events.
- **White-Labeled Delivery**: Delivers hospitality experiences under the client’s brand, not Playbook’s.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (privately held)
- **Key Metric**: Annual Revenue $5M–$25M (estimated); 93 employees (+20.2% YoY growth)
- **Notable Investors/Partners**: Not disclosed; the company states it is “fiercely independent” and not PE-owned.
- **Growth Signals**: 20%+ headcount growth year-over-year; expanding national platforms with top owners; opened “The Factory,” a 30,000 sq ft immersive wellness hub in Chicago; 64% of owners test amenity build-outs + tenant tech (2024 data).

## Competitive Advantages
- **Full-Service Integration**: Combines strategy, staffing, technology, and operations under one roof – unlike fragmented vendors.
- **Custom-Built IP**: Playbook OS is a proprietary platform tailored to each asset, not a templated solution.
- **White-Labeled Approach**: Elevates the client’s brand, making Playbook an invisible partner that builds loyalty for the building owner.
- **Agility & Independence**: Privately held, boutique team that can move faster than PE-owned competitors.

## Strategic Focus
- **National Scale**: Expanding portfolio-experience platforms across major US markets.
- **Branded Ecosystems**: Moving from single amenities to full branded ecosystems powered by data and hospitality.
- **Operational Technology**: Deepening the Playbook OS to deliver personal, valuable experiences and drive asset performance.

## Why Work Here
- **Culture & Values**: High employee rating (4.5/5 on LinkedIn, based on 58 reviews) with strong scores in culture (4.6) and career (4.4). Described as a fast-paced, boutique team.
- **Benefits** (from playbookexp.com/careers):
  - Medical, dental, vision – two medical plans that are 100% free for employee-only coverage.
  - Up to 4% employer match on safe-harbor 401(k) plans.
  - Professional development stipends for every team member.
  - Employer-paid life and short-term disability insurance.
  - Generous time off and paid holidays.
- **Work Environment**: Mixed – roles range from on-site (fitness instructors, events coordinators) to hybrid (e.g., Client Operations Manager in NYC/SF) and some remote-eligible positions.
- **Perks**: Access to “The Factory” – a 30k sq ft immersive wellness hub in Chicago.
- **Hiring Process**: Uses AI tools to assist in reviewing applications and analyzing resumes; final decisions are made by humans.
- **Open Roles** (as of search): Meetings & Events Coordinator, Event Coordinator (Contractor), Mat Pilates Instructor (Contractor), Client Operations Manager, Group Fitness Instructor + Front Desk Support (Contractor), Content Strategist + Producer.

## Sources
1. [playbookexp.com/about](https://www.playbookexp.com/about)
2. [playbookexp.com/careers](https://www.playbookexp.com/careers)
3. [playbookexp.com/what-we-do](https://www.playbookexp.com/what-we-do)
4. [linkedin.com/company/playbookexp](https://linkedin.com/company/playbookexp)
5. [jobs.lever.co/playbook](https://jobs.lever.co/playbook)

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