---
title: 'Front Desk Associate- The Infinity at Action Property Management'
canonical: 'https://feeny.ai/job/front-desk-associate-the-infinity-action-property-management-san-francisco-xhgp06dzvrn2'
type: 'job'
last_seen: '2026-11-01'
---

# Front Desk Associate- The Infinity at Action Property Management

- **Company:** Action Property Management
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.lever.co/actionlife/d802f2ab-add2-4a42-9331-128f8fc0cbd3

## Job description

## Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a full-time Front Desk Associate to join our team at our luxury association, The Infinity, located in San Francisco.

Schedule: Friday- Tuesday; 6:30 AM- 3:00 PM

Compensation: $25 Per Hour + Benefits

Job Responsibilities: Resident Services & Hospitality:

-

- Represent Action Property Management and the association by greeting residents, guests, and other visitors at the Front Desk in a welcoming and professional manner.
- Smile and make eye contact with every resident and guest we encounter.
- Provide basic services as needed such as making restaurant reservations, taxi reservations, providing directions, etc.
- Inform residents and guest of activities, events and services that may be of use or interest.
- When possible, assist Residents with opening the doors.
- Attend meetings as required; Pre-Shift Meetings, Hospitality Trainings, and any mandatory Team Meetings as scheduled.

Front Desk Operations:

- Answer telephones and address people who enter the building or approach the Front Desk by politely answering questions, providing information, and assisting in accordance with rules, regulations, and policies.
- Monitor and answer resident emails, provide information, and use templates to respond.
- Receive and respond to residents’ complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
- Be able to prioritize task at desk with residents/owners, guests, and vendors.
- Monitor activity at the Front Desk and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize Building Link to contact residents to announce guests and deliveries.
- Maintain the appearance of the Front Desk by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner; periodically check hallways and elevators for debris.
- Continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner.
- Periodically check hallways and elevators for debris.
- Note accurately any issues or information throughout the work shift in the shift log and read all e-mails for information pertinent to the Front Desk Associates; communicate effectively with co-workers to assure a smooth transition of shifts.
- Utilize Building Link and/or KeyTrack to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.
- Coordinate deliveries to and from units; document and notify residents of parcels in accordance with procedures.
- Monitor and maintain an adequate inventory of forms, supplies, and other items used at the Front Desk; promptly notify Supervisor when replenishment is needed.
- Check the printer paper in the Business Center and restock when needed.

Amenity and Event Support:

- Assist residents with room reservations requests for the Association’s common area rooms.
- Check in Amenity Reservations and continue to follow up throughout the day.
- Close out the amenity reports and the rooms at the end of the day.
- Coordinate Loading Dock reservations for the day, and monitor those reservations.

Building & Facility Operations:

- Property operate the Elevator Control System so that guests, contractors, and other visitors are sent to the proper floor.
- Monitor Loading Dock and Loading Dock reservations for the day.
- Monitor the Loading Dock to ensure items are not blocking hallways and that no damage occurs to the building.
- Conduct inventory of Loading Dock fobs at the end of shift.
- Audit vehicles in the parking garage.
- Collect stray shopping carts from levels B1–B5 and return them to the correct areas.
- Conduct perimeter walks around the building and contact necessary authorities depending on the issue. Report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.

Safety, Security & Compliance:

- Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors, report suspicious or abnormal activities as appropriate.
- Document reports of disturbances that occur; evaluate situations and contact the proper authority (Police, Fire Department, Management) to resolve problems.
- Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, politely call the issue to the attention of the offending party and request resolution.
- Understand and implement Emergency Procedures when required; coordinate appropriate communications with residents and emergency personnel during emergencies such as Elevator Entrapment, fire alarm, fire, flooding, or earthquake.
- Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and Rules and Regulations. Be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.

Qualifications / Requirements:

- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
- High School Diploma or GED Equivalent
- At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach

Why Join Action?

- Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks:

- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence

## Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

## #LI-MM1

## About Action Property Management

## Company Overview
- **One-liner**: Action Property Management is the largest privately-owned homeowner association (HOA) management company in California, providing professional community management services to residential communities.
- **Entity Type**: Private (bootstrapped, no external funding rounds disclosed)
- **Headquarters**: Irvine, California, United States
- **Founded**: 1984
- **Founders**: Jan Lhotka

## Core Business
- **Primary industry**: Real Estate / Community Association Management (HOA management)
- **Target customers**: B2B – homeowner associations (HOAs), condominium boards, residential community developers, and luxury high-rise properties. Serves both large-scale master-planned communities and single-family home neighborhoods.
- **Mission statement**: "Help people love where they live."

## Products & Services
- **[HOA Management Services]**: Full-service management of community associations, including financial management, maintenance coordination, vendor oversight, compliance enforcement, and board support. Covers community types such as large-scale master-planned, high-rise, new development, condo/single-family homes, and hotel-residential.
- **[SnapHOA Platform]**: Proprietary in-house developed software providing a digital hub for residents, board members, and management teams. Includes communication tools, work order tracking, document storage, and financial transparency.
- **[360° Manager Support]**: Dedicated operational support for community managers, including training, legal resources, and technology tools to streamline daily tasks.
- **[Board Education]**: Workshops and resources to help HOA board members understand governance, financials, and legal compliance.

## Market Standing
- **Valuation**: Not publicly available (privately held)
- **Annual Revenue**: ~$38.9 million (LinkedIn estimate for 2025; may not reflect full company revenue)
- **Key Metric**: Manages over 300 communities with 1,000+ team members (company reports: 850+ employees on About page, 1,000+ on Careers page; LinkedIn reports 362 employees – conflicting data)
- **Notable Investors/Partners**: Privately owned by CEO Matthew Holbrook (acquired in 2014); no external investors listed.
- **Growth Signals**: 
  - Expanded into Dallas, Texas, adding a new market outside California.
  - Headcount growth of 8.1% year-over-year per LinkedIn (though baseline differs from company figures).
  - 9 office locations across California and Texas.
  - Certified as a Great Place to Work® for 2025-2026 (89% of employees say it’s a great place to work vs. 57% U.S. average).

## Competitive Advantages
- **Scale with local agility**: Largest privately-owned HOA manager in California, offering resources comparable to national firms while retaining local decision-making flexibility.
- **Proprietary technology**: SnapHOA platform developed in-house, providing a competitive edge in resident and board communication.
- **Ethical foundation**: Founded on ethics and professionalism in an industry historically plagued by unethical practices; this core value is maintained under current ownership.
- **Employee culture**: High employee satisfaction (3.9/5.0 on Glassdoor, 4.3★ rating; Great Place to Work certified). Strong focus on values, collaboration, and continuous improvement.

## Strategic Focus
- **Technology & AI**: Investing in AI solutions and infrastructure security to drive operational efficiencies and improve service delivery (led by CIO Brad).
- **Talent development**: Programs like LeadWell (six-month MBA-inspired leadership journey), Values Ambassador Classes, and bi-annual regional summits to build internal leadership.
- **Service expansion**: Growing geographic footprint (Dallas market entry) and diversifying community types served (luxury high-rise, new development, etc.).
- **Community impact**: Engaging in local charities and global humanitarian outreach through “Action Cares” initiatives.

## Why Work Here
- **Culture**: Emphasizes collaboration, trust, respect, innovation, and excellence. Values-driven environment with a mission to “help people love where they live.”
- **Work environment**: Hybrid/on-site roles across multiple California locations and Dallas, TX. Roles include community management, maintenance & engineering, hospitality, and college internships.
- **Benefits**: Medical (Aetna), dental & vision, 401(k) with company match, PTO & holidays, birthday holiday off, Employee Assistance Program, life insurance, FSA, long-term disability.
- **Career growth**: Four distinct career paths with advancement from day one; LeadWell program for emerging leaders; bi-annual summits for managers.
- **Recognition**: Certified Great Place to Work® (2025-2026); 89% employee approval rating.
- **Glassdoor rating**: 4.3★ (315 reviews) with strong scores for work-life balance (4.0) and culture (3.9).

## Sources
1. [actionlife.com – About Us](https://www.actionlife.com/about-us)
2. [actionlife.com – Join the Team](https://www.actionlife.com/join-the-team)
3. [linkedin.com – Action Property Management](https://linkedin.com/company/action-property-management)
4. [actionlife.com – Great Place to Work News](https://www.actionlife.com/news/great-place-to-work)
5. [jobs.lever.co – Action Property Management Careers](https://jobs.lever.co/actionlife)

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