--- title: 'Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown at Summit Management Corporation' canonical: 'https://feeny.ai/job/front-desk-guest-agent-full-time-position-only-springhill-suites-memphis-4azqjpm2hdg3' type: 'job' last_seen: '2026-09-07' --- # Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown at Summit Management Corporation - **Company:** Summit Management Corporation - **Location:** Memphis, TN - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-01-21 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/summitmgmt-corp/dd0b20a5-09bb-41ea-9924-ddd373d65039 ## Job description Job Description: As a Front Desk Guest Agent at Springhill Suites Memphis Downtown, you will be the face of our establishment, responsible for providing exceptional customer service to our guests. You will handle various tasks related to guest check-in and check-out, reservations, inquiries, and ensuring guest satisfaction throughout their stay. Your friendly demeanor, attention to detail, and ability to multitask will contribute to the overall success of our hotel. Qualifications: -High school diploma or equivalent; hospitality or customer service certification is a plus. -Previous experience in a similar role, preferably in the hospitality industry. -Excellent communication and interpersonal skills. -Strong organizational and multitasking abilities. -Proficiency in computer systems, including hotel management software and Microsoft Office suite. -Ability to work independently and as part of a team in a fast-paced environment. -Flexibility to work shifts, including evenings, weekends, and holidays. -Commitment to providing exceptional customer service and creating a positive guest experience. *Work Schedule: This position may require flexibility in scheduling, weekends, and holidays, to accommodate the hotel's operational needs* Key Responsibilities: Guest Check-In/Check-Out: Welcome guests upon arrival, process check-ins efficiently, and provide them with necessary information about their stay, including room details, amenities, and hotel policies. Process check-outs accurately, collect payments, and issue invoices or receipts as needed. Reservation Management: Receive and process reservations via phone, email, or online booking systems. Verify guest information, update reservation details, and assign rooms based on guest preferences and availability. Communicate effectively with housekeeping and maintenance staff to ensure rooms are ready for check-in. Customer Service: Assist guests with inquiries, requests, and complaints promptly and courteously. Provide information about hotel facilities, services, and local attractions. Address any issues or concerns raised by guests and escalate complex issues to the appropriate department or manager. Telephone and Email Correspondence: Answer incoming calls, take messages, and respond to emails in a timely manner. Provide accurate information and assist with reservations, inquiries, or special requests. Direct calls to the appropriate department or staff member as necessary. Cash Handling and Accounting: Handle cash, credit card transactions, and guest folios accurately and securely. Balance cash drawer at the beginning and end of each shift, reconcile payments, and prepare daily reports. Ensure compliance with hotel policies and procedures regarding cash handling and accounting. Guest Services Support: Assist guests with luggage, transportation arrangements, and other concierge services as needed. Provide guests with information about hotel amenities, such as fitness center, pool, and business center. Coordinate with other hotel staff to fulfill guest requests promptly. Safety and Security: Maintain a safe and secure environment for guests and staff. Monitor surveillance cameras, report any suspicious activity or safety hazards to the appropriate authorities, and follow emergency procedures in case of fire, medical emergencies, or other incidents. Administrative Tasks: Perform various administrative duties, including filing, photocopying, and data entry. Update guest records, maintain reservation logs, and prepare welcome packages or promotional materials for guests. Physical Requirements: Must be able to stand and walk for long periods of time. Light work – exerting up to 25 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Shift availability: 3:00 PM - 11:00 PM Benefits: Dental insurance Health insurance Vision insurance Life insurance 401(k) + Company Match Paid time off EEOC Statement: Springhill Suites Memphis Downtown is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Springhill Suites Memphis Downtown fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce. ## About Summit Management Corporation ## Company Overview - **One-liner**: A real estate management and development company specializing in hotel, office, retail, and residential properties in the Southeastern and Western United States. - **Entity Type**: Private (Privately Held) - **Headquarters**: Atlanta, Georgia, United States - **Founded**: 1989 - **Founders**: Gregory Averbuch ## Core Business - **Primary industries**: Hospitality (hotel management and development), real estate management and development (office, retail, residential). - **Target customers**: Property owners, franchise partners (e.g., Marriott, IHG, Choice, Wyndham), and corporate clients. - **Mission or purpose**: To achieve “Best in Class” status through quality locations, facilities, operations, and service; committed to providing exceptional guest experiences with personalized service and attention to detail. [summitmgmtcorp.com](https://www.summitmgmtcorp.com/) ## Products & Services - **Hotel Management & Development**: Develops and operates “Best in Class” hospitality properties from the ground up, managing long-term contracts for owned properties. Brands include Courtyard by Marriott, Holiday Inn Express, Moxy Hotels, SpringHill Suites, and more. - **Office, Retail & Residential Management**: Provides professional oversight and strategic development for office, retail, and residential properties in the Southeastern and Western U.S. ## Market Standing - **Valuation / Market Cap**: Not publicly available (private company). - **Key Metric**: Total employees – approximately 150 (as of 2026), with a reported year-over-year headcount growth of +28.6% (based on a sample of 3 employees). [builtin.com](https://builtin.com/company/summit-management-corporation) - **Notable Investors / Partners**: Franchise partners include Marriott International, Intercontinental Hotel Group (IHG), Choice Hotels International, and Wyndham Hotels & Resorts. [summitmgmtcorp.com](https://www.summitmgmtcorp.com/) - **Growth Signals**: Active hiring across multiple cities (Nashville, Memphis, Atlanta); current job openings include Executive Assistant, Cook, Server/Bartender, Executive Housekeeper, Sales & Front Desk Coordinator, Room Attendant, and Maintenance Technician. [jobs.lever.co](https://jobs.lever.co/summitmgmt-corp) The company has been featured in Success Magazine and Choice Hotels International’s Annual Report. ## Competitive Advantages - **Long track record**: Over three decades of experience in real estate management and development. - **“Best in Class” focus**: Strong reputation for quality facilities and operations, backed by accolades from major franchise partners. - **Vertically integrated**: Develops, owns, and manages properties, retaining long-term management contracts. - **Diverse portfolio**: Mix of hospitality, office, retail, and residential assets across key Southeastern markets. ## Strategic Focus - Continue developing and operating high-quality hospitality properties in the Southeastern and Western U.S. - Expand property portfolio and management contracts while maintaining “Best in Class” service standards. - Deepen relationships with existing franchise partners and attract new ones. ## Why Work Here - **On-site work environment**: All roles listed are on-site (in-office or at property locations), with no remote options advertised. [jobs.lever.co](https://jobs.lever.co/summitmgmt-corp) - **Culture**: Emphasis on selecting “passionate people” and aligning team standards with a commitment to excellence and guest service. [summitmgmtcorp.com](https://www.summitmgmtcorp.com/) - **Career opportunities**: Positions available in Atlanta, GA; Nashville, TN; Memphis, TN – spanning housekeeping, maintenance, sales, management, and executive support. - **Stability and growth**: Privately held, debt-funded, and steadily growing headcount; part of a firm with over 30 years of industry presence. ## Sources 1. [summitmgmtcorp.com](https://www.summitmgmtcorp.com/) 2. [jobs.lever.co (Summit Management Corporation Career Page)](https://jobs.lever.co/summitmgmt-corp) 3. [builtin.com (Summit Management Corporation Profile)](https://builtin.com/company/summit-management-corporation) 4. [linkedin.com (Summit Management Corporation Page)](https://linkedin.com/company/summit-management-corp) ## Other roles at Summit Management Corporation - [Server/Bartender - Courtyard Marriott Downtown Memphis](https://feeny.ai/job/server-bartender-courtyard-marriott-downtown-memphis-summit-management-cjp9479fbn8n) — Memphis, TN - [Executive Housekeeper (Dual Property)](https://feeny.ai/job/executive-housekeeper-dual-property-summit-management-corporation-atlanta-s0d9w99j4thb) — Atlanta, GA - [Executive Assistant - Summit Management Corporation](https://feeny.ai/job/executive-assistant-summit-management-corporation-summit-management-corporation-6e2xcv7by9gj) — Nashville, TN - [Housekeeping / Laundry Attendant - Moxy Hotel (Hillsboro Village)](https://feeny.ai/job/housekeeping-laundry-attendant-moxy-hotel-hillsboro-village-summit-management-gmww1zc8w1jz) — Nashville, TN - [Housekeeping Supervisor - Moxy Hotel (Hillsboro Village)](https://feeny.ai/job/housekeeping-supervisor-moxy-hotel-hillsboro-village-summit-management-vyr3eqgej5bc) — Nashville, TN - [Maintenance Technician - Moxy Hotel (Hillsboro Village)](https://feeny.ai/job/maintenance-technician-moxy-hotel-hillsboro-village-summit-management-eph6xkc3erh0) — Nashville, TN - [Houseman - Moxy Hotel (Hillsboro Village)](https://feeny.ai/job/houseman-moxy-hotel-hillsboro-village-summit-management-corporation-nashville-b2knsx8b9jjw) — Nashville, TN - [Public Space Attendant - Moxy Hotel (Hillsboro Village)](https://feeny.ai/job/public-space-attendant-moxy-hotel-hillsboro-village-summit-management-x0dptpzy9680) — Nashville, TN - [Watchman/Security - Moxy Hotel (Hillsboro Village)](https://feeny.ai/job/watchman-security-moxy-hotel-hillsboro-village-summit-management-corporation-vqesawe3xbqg) — Nashville, TN - [Sales & Front Desk Coordinator](https://feeny.ai/job/sales-front-desk-coordinator-summit-management-corporation-atlanta-bhgcx3x6d9hm) — Atlanta, GA