---
title: 'Front Desk Receptionist - Albany, NY at Athena'
canonical: 'https://feeny.ai/job/front-desk-receptionist-albany-ny-athena-albany-1j1ke80dvr3g'
type: 'job'
last_seen: '2026-09-14'
---

# Front Desk Receptionist - Albany, NY at Athena

- **Company:** Athena
- **Location:** Albany, NY
- **Compensation:** $20/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/athenapsych/a4a948ae-9b82-4e90-b1bb-deda3e87df80

## Job description

AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities. Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive compensation plan and amazing benefits to our staff. Are You a Good Fit For Us? This role will provide front desk support, ensuring a welcoming environment for clients and their families, and assist with administrative tasks while maintaining confidentiality and sensitivity to client needs. The responsibilities of this role include managing client appointments and referrals, greeting all clients with a professional demeanor, and following up with admitted clients on their caseload.

Duties and Responsibilities:

- Greet clients entering the clinic while managing the check-in/check-out process with the highest level of professionalism
- Manage all client foot traffic and direct inquiries to the appropriate staff
- Notify onsite clinicians when their assigned patient has arrived for their appointment
- Ensure the reception area is tidy and presentable, stocked with all necessary stationery and material (e.g. pens, forms, and brochures)
- Handle essential administrative tasks, including filing, making copies, and data entry
- Manage incoming and outgoing mail correspondence, incoming faxes, shipments, and additional recordkeeping tasks
- Respond to all client inquiries in a polite and timely manner
- Schedule follow-up client appointments and maintain the clinic’s internal calendar
- Schedule Intake appointments in EHR system
- Follow up with clients after intake appointments to ensure an initial appointment is made with the assigned Clinician
- Manage outreach needs for a caseload of 100 incoming and current clients
- Tracks and monitors client progress by overseeing weekly follow-up until transition is successfully made to clinicians
- Interact with clinical and administrative staff onsite to assist with any clerical duties or requests
- Handle all schedule changes pertaining to the Therapists
- Input all new hire schedules in the EMR
- Perform other duties as assigned by the supervisor

Qualifications:

- High school diploma or equivalent
- Bilingual in Spanish preferred
- Experience in a healthcare setting preferred
- Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems
- Strong communication and interpersonal skills
- Detail-oriented and outcome-driven
- Able to discreetly handle sensitive and confidential information
- Accountability and integrity
- Meticulous attention to detail while multitasking
- Excellent organizational and prioritizing skills
- Demonstrates emotional intelligence in personal interactions
- Exceptional communication skills - written and verbal
- Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications

Working Conditions This position will be located at our Albany clinic. This is a professional work environment where a computer, desk, chair, and office supplies will be provided on-site at each of our offices.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role above.

While performing the duties of this job, the employee is regularly required to hear and speak on the phone or computer throughout the day, stand and sit for an extended period of time, and be able to write and answer emails in addition to carrying objects no greater than 25 pounds, when needed.

Direct Reports: This position has no direct reports.

Athena is an Equal Opportunity Employer.

Note: We comply with the Americans with Disabilities Act and consider reasonable accommodation measures that may be necessary for qualified applicants/employees to perform essential job functions.

## About Athena

## Company Overview
- **One-liner**: Athena is a community mental health clinic that provides compassionate, judgment-free care to adults, children, and families across New York State, regardless of their ability to pay.
- **Entity Type**: Private (no disclosed funding rounds; bootstrapped/self-funded clinic)
- **Headquarters**: New York, NY, United States (with clinic locations in The Bronx, Manhattan, and Rochester)
- **Founded**: Not publicly available
- **Founders**: Julius Robins (Founder & CEO)

## Core Business
- **Primary industry**: Mental Health Care (community-based outpatient services)
- **Target customers**: B2C – individuals, families, adults, children, and teenagers needing mental health support
- **Mission or purpose statement**: “Dedicated to improving mental health care for individuals and families across New York City and New York State, ensuring that everyone can access the help they need” while also helping community members secure essential resources like food and shelter.

## Products & Services
- **In-Person & Telehealth Therapy**: Individual, family, and group counseling offered via in-person visits at Bronx, Manhattan, and Rochester clinics, or online through video/phone.
- **Intensive Outpatient Program (IOP)**: Structured, higher-level mental health support available in-person at the Bronx clinic and via telehealth.
- **Care Management**: Assistance with connecting patients to social services such as food, housing, and other vital community resources.
- **Psychiatric Services**: Medication management and psychiatric evaluations (registered nurses, psychiatric nurse practitioners on staff).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private entity)
- **Key Metric**: Workforce of 110 employees (as of mid-2026), with **+26.6% YoY headcount growth** and **+2.5% monthly growth**.
- **Notable Investors/Partners**: No external investors publicly listed; likely funded through patient revenue and government grants (e.g., NYS Office of Mental Health).
- **Growth Signals**: Expanded from a single clinic to three locations across New York State; launched Intensive Outpatient services; consistent double-digit headcount growth; diverse hiring pipeline including talent from Baruch College and peer organizations.

## Competitive Advantages
- **Accessibility Focus**: Sliding-scale fees; accepts all patients regardless of insurance or ability to pay; offers appointments in-person, by phone, or via telehealth.
- **Community Integration**: Clinics are located within underserved neighborhoods (Bronx, Rochester); staff reflects the communities served.
- **Holistic Care Model**: Goes beyond therapy to address social determinants of health (food, shelter, case management).
- **Multilingual Capabilities**: Bilingual Spanish and Mandarin clinicians available, improving access for immigrant populations.

## Strategic Focus
- Expand access through new clinic locations and telehealth infrastructure.
- Grow Intensive Outpatient services to serve higher-acuity patients.
- Strengthen partnerships with community organizations and state mental health agencies.
- Continue building a diverse, mission-driven workforce with strong clinical supervision and career development.

## Why Work Here
- **Culture**: “A committed and caring team” dedicated to making a tangible difference in the local community; judgment-free environment that values inclusivity and compassion.
- **Benefits**: Medical, dental, and vision insurance; 401(k); flexible spending accounts (health/commuter); life insurance; sick leave; flexible schedules to promote work-life balance.
- **Professional Development**: Clinical supervision for NY licensure (LCSW, PhD, MD supervisors); weekly case conferences; ongoing training; opportunities for career growth (multiple open positions across care coordination, clinical supervision, and administration).
- **Work Policy**: Mix of on-site, hybrid, and remote roles depending on position (e.g., office receptionists are on-site; psychotherapists can be hybrid/remote). Open roles show on-site expectations in Bronx, NYC, Albany, Syracuse, Rochester, and Yonkers.
- **Team Composition**: 90% of staff are in medical roles; high seniority mix includes specialists, managers, directors, and C-level leaders – indicating structure and mentorship opportunities.

## Sources
1. [athenapsych.com - About](https://athenapsych.com/en/about-us/)
2. [athenapsych.com - Learn More](https://athenapsych.com/en/learn-more/)
3. [athenapsych.com - Careers](https://athenapsych.com/en/careers/)
4. [LinkedIn - Athena Psych](https://www.linkedin.com/company/athena-psych)
5. [Lever Careers Page - Athena](https://jobs.lever.co/athenapsych)

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