--- title: 'Front Desk Supervisor at Seen Health' canonical: 'https://feeny.ai/job/front-desk-supervisor-seen-health-alhambra-8ssy1btt5p78' type: 'job' last_seen: '2026-10-30' --- # Front Desk Supervisor at Seen Health - **Company:** Seen Health - **Location:** Alhambra, CA - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-30 - **Apply:** https://www.seenhealth.org/careers?gh_jid=5459324008 ## Job description ## About Seen Health At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach. Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization. We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen. ## About the Role The Front Desk Supervisor is a hands-on leader who sets the tone for the center's first impression and day-to-day culture. This is a working supervisor role: you will work the front desk alongside the Guest Services Representatives while leading, coaching, and developing the team, and you will partner closely with the Center Director and operations leadership to improve the workflows, systems, and processes that keep the center running smoothly. We are looking for someone who rolls up their sleeves, builds an inclusive and respectful team culture, and is energized by making things better. ## Responsibilities Lead & support the team - Supervise, coach, and develop the Guest Services Representatives team, setting clear expectations and providing regular feedback and support. - Create front desk schedules and ensure appropriate coverage for daily operations, breaks, and absences. - Support recruiting, interviewing, onboarding, and training of new team members. - Address performance and interpersonal issues promptly and help foster a respectful, inclusive team culture. - Serve as a hands-on resource for questions, escalations, and day-to-day problem-solving. Own the participant & visitor experience - Oversee front desk operations, including greeting and screening participants and visitors, answering and routing calls, managing attendance, and ensuring timely follow-up. - Ensure front desk processes support participant safety, security, and a welcoming experience. - Serve as a point person for participant and visitor concerns, helping ensure issues are resolved quickly and appropriately. Improve front desk operations - Partner with the Director of Clinical Operations to identify recurring issues and improve front desk workflows, processes, and use of technology. - Develop and maintain front desk procedures, training materials, and operating standards. - Track key front desk metrics and identify opportunities to improve efficiency, service, and center operations. - Champion new tools, processes, and ways of working with the team. Support center operations - Oversee day-to-day administrative needs such as mail and packages, office supplies, equipment issues, and other front desk resources. - Support center safety, emergency preparedness, and security processes, including safety drills, emergency materials, and opening/closing procedures. - Provide administrative support to center and clinical teams as needed and help troubleshoot operational issues. ## Qualifications - High School graduate or equivalent required; Associate's or Bachelor's degree preferred. - Minimum of three (3) years of experience in a customer-facing administrative role (e.g., front desk, reception, office management), including at least one (1) year in a lead or supervisory capacity. - Proven people leadership skills: ability to coach, motivate, and manage conflict, and to build an inclusive, respectful, high-performing team culture. - Willingness to roll up your sleeves and do whatever it takes to get the work done; no task is above or below you. - Tech-savvy and detail-oriented, with strong critical thinking and a continuous-improvement mindset; comfortable changing workflows to improve processes. - Excellent interpersonal skills, including the ability to communicate in a professional, warm, and clear manner, both verbally and in writing. - Experience working with the frail or elderly in a volunteer or professional capacity preferred. - Experience and excitement to work with a diverse population of colleagues and participants. - Thrive in a busy, fast-paced environment with multiple interruptions and varied types of work; highly organized with strong follow-through. - Computer proficient with Microsoft Office Suite, scheduling systems, and other relevant office technology; moderate technical understanding of office equipment. - Bilingual: Cantonese/Mandarin and English required. ## Preferred - Experience in an office manager or operations role. - Experience with an electronic health record system. - Experience working with the senior population. - Trilingual: Cantonese, Mandarin and English preferred. Location - Los Angeles required. Ability to commute to Alhambra required. Salary & Benefits - Salary: $30.00 – $40.00/hr - Equity: included as part of founding team package - Benefits: Seen Health is proud to offer a robust benefits offering for our employees. In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team. - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Parental and Caregiver Leave - Lunch, as well as delicious snacks and coffee to keep you energized - Paid Time Off across holidays, vacation time, personal days, and sick days - 401k Plan - Personal and professional development, including CME support and career growth opportunities - Subscriptions and training on using AI tools Seen Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications. ## About Seen Health ## Company Overview - **One-liner**: Seen Health operates a culturally-focused, technology-enabled Program of All-Inclusive Care for the Elderly (PACE) that integrates comprehensive medical care, social support, and AI-powered operations to help seniors age at home. - **Entity Type**: Private (Series A) - **Headquarters**: Alhambra, California, United States - **Founded**: 2021 - **Founders**: Yang Su (Co-Founder), Xing S. (Co-Founder) ## Core Business - **Primary industry**: Healthcare services for seniors (PACE model) - **Target customers**: Seniors eligible for Medicare/Medicaid, particularly underserved Asian and immigrant communities; B2C (participants) and B2B (hospital partners) - **Mission**: “To deliver exceptional aging experiences that every family deserves” by empowering older adults to age at home with dignity, comfort, and culturally sensitive care. ## Products & Services - **PACE Center (Alhambra)**: A physical hub offering a health clinic, rehabilitation gym, day room, community center, and social activities. Provides interdisciplinary care including primary care, physical therapy, behavioral health, and care coordination. [seenhealth.org] - **Home-Based Care**: Home care aides and home health support dispatched to participants’ homes to help with daily activities and post-acute recovery. [homehealthcarenews.com] - **AI-Powered Operating Platform**: A single-pane-of-glass system that manages enrollment, assessments, care planning, claims, revenue cycle, and CRM. AI agents automatically extract data from insurance cards and driver’s licenses, and support referral channel analytics. [homehealthcarenews.com] - **Care Concierge**: Dedicated staff who guide participants and families through every step of the care journey, from eligibility to ongoing support. [seenhealth.org] ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total funding of **$22 million** (Series A, November 2024) [cbinsights.com] - **Notable Investors**: 8VC (lead), Astrana Health, Basis Set, Primetime Partners, Virtue [cbinsights.com] - **Growth Signals**: - Headcount grew **50% YoY** to 36 employees [linkedin.com] - **26 active job postings** (+62.5% YoY) [linkedin.com] - First PACE center opened January 2025 - 77% fewer acute hospital bed days and 49% fewer hospital admissions vs. industry average - 97% participant satisfaction and <2% no-show rate - 29% of new leads come from participant referrals [homehealthcarenews.com] ## Competitive Advantages - **Tech-enabled PACE model**: Combines the proven 50-year PACE framework with modern AI and analytics, reducing administrative burden on clinicians and improving outcomes. - **Cultural focus**: Services designed specifically for underserved senior communities, with multilingual staff and culturally appropriate care. - **Single integrated platform**: One system manages enrollment, care planning, claims, and CRM, enabling seamless coordination and real-time response to participant needs. - **Strong hospital partnership**: Collaboration with Astrana Health allows faster hospital discharges and better post-acute support. [homehealthcarenews.com] ## Strategic Focus - **Expansion**: Scaling to additional PACE centers across California and eventually other states. Su envisions a future where 10,000 “PACE light” models serve millions of seniors. [homehealthcarenews.com] - **Home-based care**: Growing home care capabilities to reduce reliance on brick-and-mortar centers. - **AI integration**: Continuing to deploy AI for documentation, compliance, and care coordination to free up clinician time for direct patient care. ## Why Work Here - **Mission-driven impact**: Employees directly improve the aging experience for vulnerable seniors, with measurable clinical outcomes and high participant satisfaction. - **Rapid growth**: 50% headcount growth in the past year and a steady increase in job postings indicate a scaling organization with career advancement opportunities. - **Innovative tech environment**: Engineers and product designers work on AI, CRM automation, and a unified platform that spans the entire care lifecycle. - **Interdisciplinary culture**: Teams include medical, operations, marketing, technical, and finance staff working collaboratively. - **Office location**: Based in Alhambra, CA (Los Angeles area); open roles include Founding Product Designer, Strategic Finance Senior Associate, and various clinical and outreach positions. [linkedin.com] - **Remote/Hybrid policy**: Not explicitly stated; likely on-site at the PACE center given the hands-on nature of care, but some roles (e.g., product design, finance) may offer flexibility. ## Sources 1. [seenhealth.org](https://seenhealth.org/) 2. [linkedin.com](https://www.linkedin.com/company/seen-health) 3. [cbinsights.com](https://www.cbinsights.com/company/seen-health) 4. [homehealthcarenews.com](https://homehealthcarenews.com/2025/11/seen-healths-tech-enabled-pace-model-achieves-77-fewer-acute-hospital-bed-days/) 5. 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