---
title: 'Front Line Support Engineer - East Coast at Fireblocks'
canonical: 'https://feeny.ai/job/front-line-support-engineer-east-coast-fireblocks-united-states-nvc8368xtk4t'
type: 'job'
last_seen: '2026-09-05'
---

# Front Line Support Engineer - East Coast at Fireblocks

- **Company:** Fireblocks
- **Location:** United States
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-05
- **Apply:** https://www.fireblocks.com/careers/position?gh_jid=4704413006

## Job description

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

## What You’ll Do

Join our mission to deliver unparalleled customer support in the dynamic world of cryptocurrency and DeFi. As a Customer Frontline Support Engineer, you will act as the first point of contact for our customers, resolving complex issues with empathy, precision, and urgency. You'll be instrumental in ensuring our customers succeed, collaborating with internal teams to deliver proactive, world-class support.

This role is intended to work US-Eastern hours and operates on a 24/7 schedule including weekends and holidays to meet customer needs, with shifts determined based on seniority and business requirements.

The hired candidate will ultimately work a fixed schedule consisting of:

Monday through Friday: 11:00 AM to 8:00 PM (US-Eastern)

Candidates may also be required to work weekend shifts as business needs dictate, following either a Tuesday through Saturday or Sunday through Thursday schedule (with hours to be confirmed based on the assigned rotation).

*Please note that these hours are subject to change based on business needs, with or without advance notice.

Training Period: All new hires will initially undergo training Monday through Friday during standard US-Eastern business hours. During the training period, which may last approximately 90 to 180 days depending on individual progress and proficiency with the platform, candidates may occasionally be scheduled for rotating weekend shifts (Saturday or Sunday, 11:00 AM to 8:00 PM US-Eastern) as part of their onboarding and readiness preparation. Upon successful completion of training, the employee will transition to the assigned Wednesday through Sunday schedule listed above.

## Responsibilities

- Serve as a trusted advisor and advocate for customers, managing inquiries with empathy and efficiency.
- Provide real-time support via Slack and other communication tools, ensuring timely and accurate resolutions.
- Deliver outstanding technical support for Fireblocks' SaaS platform, going above and beyond to address customer needs.
- Escalate and collaborate on complex issues with the Senior Support Team, ensuring seamless resolution and customer satisfaction.
- Proactively identify and resolve recurring issues, contributing to process improvements and enhancing the customer experience.
- Manage cases meticulously, maintaining clear and detailed documentation throughout the support process.
- Communicate effectively during critical incidents, participating in "war room" calls and keeping customers informed with timely updates.
- Embrace and adhere to business processes and policies while suggesting improvements to enhance the customer journey.

Required Skills

- 1 - 2 years of experience in a customer support or similar role, with a passion for delivering exceptional service.
- Strong troubleshooting skills with the ability to work under pressure and prioritize customer needs effectively.
- Exceptional written and verbal communication skills, demonstrating professionalism and empathy in all interactions.
- Proven ability to build strong relationships with customers, acting as a trusted advisor and advocate for their needs.
- A customer-first mindset, ensuring that resolutions align with customer success and satisfaction.
- Demonstrated experience in managing and resolving complex issues with a proactive and collaborative approach.
- Ability to adapt quickly to changing customer needs and prioritize tasks to meet expectations.
- Commitment to continuous learning and staying updated on the latest industry trends and technologies.

Nice-to-Have

- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- Previous experience supporting SaaS-based solutions or working in the financial services or technology sectors.
- Familiarity with databases, scripting languages (Python, JavaScript, etc.), and tools like Coralogix, Kibana, Grafana, and LogStash.
- Understanding of blockchain technologies and cryptographic principles used in public blockchain networks.
- Proven ability to work collaboratively in a team-oriented environment to solve customer challenges.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $90,000 to $95,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits.

While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.

[Please see our candidate privacy policy here](https://www.fireblocks.com/candidate-privacy-notice/).

## About Fireblocks

## Company Overview
- **One-liner**: Fireblocks provides a secure, scalable platform for digital asset custody, stablecoin payments, tokenization, and treasury management, enabling financial institutions and fintechs to build and operate on the blockchain.
- **Entity Type**: Private (Series C, total funding $1.043B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2018
- **Founders**: Michael Shaulov (CEO), Idan Ofrat (CPO), Pavel Berengoltz (CTO)

## Core Business
- **Primary industry**: Digital asset infrastructure, blockchain security, stablecoin payments, tokenization
- **Target customers**: B2B – banks, payment providers, fintechs, exchanges, custodians, and Web3 businesses (enterprise and high-growth)
- **Mission or purpose**: "Infrastructure that powers financial possibility" – enabling every business to easily and securely support digital assets and cryptocurrencies.

## Products & Services
- **Digital Asset Infrastructure**: Core platform for building, securing, and automating digital asset operations at scale – includes custody, wallet management, and transaction security.
- **Stablecoin Infrastructure**: Move, manage, hold, and issue stablecoins with built-in compliance; orchestrate global stablecoin payments across any blockchain, payment rail, and currency.
- **Payments**: Orchestrate global stablecoin payments, cut settlement times, and scale transaction volumes.
- **Treasury Management**: Secure, control, and automate digital asset treasury operations.
- **Embedded Wallets / Wallet-as-a-Service**: Create white-labeled wallets for consumer and retail apps, powering high-volume retail businesses.
- **Tokenization**: Tokenize assets and manage smart contract operations for digital securities, bonds, and funds.
- **Fireblocks Network**: Direct connectivity to the entire digital asset ecosystem (exchanges, custodians, liquidity providers) for settlement and trading.

## Market Standing
- **Valuation/Market Cap**: Not disclosed; latest funding round: Series C ($133M) in March 2021, with subsequent venture rounds in 2023.
- **Key Metric**: Annual Revenue $121.5M (2025 estimate, private) – **Total Funding** $1.043B
- **Notable Investors**: Stripes, Coatue, Paradigm, Cyberstarts, Tenaya Capital, Gil Mandelzis, Arjun Balaji, Ken Fox
- **Growth Signals**:
  - 756 employees (+24% YoY, +188 staff)
  - Over 2,200 organizations trust Fireblocks, including BNY Mellon, Worldpay, Galaxy, Revolut
  - Secured over $10 trillion in digital asset transactions across 100+ blockchains
  - Acquired Blockfold, Dynamic Labs, First Group, and Tres (2022-2023)
  - Offices in 8 countries: US, UK, Israel, Hong Kong, Singapore, Germany, France, Switzerland

## Competitive Advantages
- **Security moat**: Patent-pending Multi-Party Computation (MPC) and chip isolation technology – born from the founders’ cybersecurity background (Check Point) and investigation of the Lazarus Group hack.
- **Largest ecosystem**: Direct network connecting banks, exchanges, custodians, and payment providers – network effects that are hard to replicate.
- **Trusted by incumbents**: BNY Mellon, Revolut, and ABN AMRO use the platform for tokenized bonds and stablecoin payments.
- **Scalability**: Proven to handle millions of stablecoin transactions and cut settlement times from 12+ hours to under 90 minutes (e.g., Bridge use case).

## Strategic Focus
- **Expand stablecoin payments and tokenization** for traditional financial institutions.
- **Go deeper into Web3** with embedded wallets and on-chain consumer experiences.
- **Scale the Fireblocks Network** to become the default settlement layer for digital assets.
- **Licensed payments services**: Hiring a General Manager for Licensed Payments Services, indicating push into regulated payments.

## Why Work Here
- **Culture**: "Work where you’re best" hybrid model – flexible remote in office hubs (NY, Tel Aviv, London, Singapore, etc.). Vibrant, high-energy offices.
- **Compensation**: Competitive salary and equity, generous flexible PTO, paid parental leave and family forming reimbursement, premium medical and health coverage.
- **Growth & development**: Professional development resources, exposure to cutting-edge blockchain and security engineering.
- **Engineering culture**: 19 open R&D roles (blockchain, security, backend, mobile, data/AI). Emphasis on "obsess over customers", "operate with trust", "own it", "challenge the status quo", "refuse to lose".
- **Diversity of locations**: Offices worldwide and some remote roles within the US.

## Sources
1. [Fireblocks.com](https://www.fireblocks.com/)
2. [Fireblocks Careers](https://www.fireblocks.com/careers)
3. [Fireblocks About](https://www.fireblocks.com/about)
4. [Fireblocks LinkedIn](https://www.linkedin.com/company/fireblocks)
5. [Fireblocks Open Positions](https://www.fireblocks.com/careers/current-openings)

## Other roles at Fireblocks

- [VP Product Marketing](https://feeny.ai/job/vp-product-marketing-fireblocks-tel-aviv-yafo-qc3r61teg3jv) — Tel Aviv-Yafo, Israel
- [Senior Marketing Manager, Americas](https://feeny.ai/job/senior-marketing-manager-americas-fireblocks-new-york-n75fv2m7nhmd) — New York, NY
- [Sales Director](https://feeny.ai/job/sales-director-fireblocks-dubai-kr6cawbxrnq3) — Dubai, United Arab Emirates
- [GRC Expert](https://feeny.ai/job/grc-expert-fireblocks-tel-aviv-yafo-c5nddyew79c5) — Tel Aviv-Yafo, Israel
- [Staff Engineer, AI Platform](https://feeny.ai/job/staff-engineer-ai-platform-fireblocks-tel-aviv-yafo-wnvsy812zp00) — Tel Aviv-Yafo, Israel
- [Software Engineer - Stellar #3](https://feeny.ai/job/software-engineer-stellar-3-fireblocks-prague-1hj15ddndv0c) — Prague, Czech Republic
- [Software Engineer - Stellar #3](https://feeny.ai/job/software-engineer-stellar-3-fireblocks-tel-aviv-yafo-98tjpebhjjsy) — Tel Aviv-Yafo, Israel
- [Senior Talent Acquisition Partner - GTM](https://feeny.ai/job/senior-talent-acquisition-partner-gtm-fireblocks-new-york-x05pa1wc8cj9) — New York, NY
- [SecOps Specialist](https://feeny.ai/job/secops-specialist-fireblocks-new-york-zx0f1m4fczpa) — New York, NY
- [DevOps Team Leader](https://feeny.ai/job/devops-team-leader-fireblocks-tel-aviv-yafo-fcyr435395mx) — Tel Aviv-Yafo, Israel