---
title: 'Front of House Manager - Sacramento at Action Property Management'
canonical: 'https://feeny.ai/job/front-of-house-manager-sacramento-action-property-management-sacramento-ge773x1gpt0s'
type: 'job'
last_seen: '2026-10-18'
---

# Front of House Manager - Sacramento at Action Property Management

- **Company:** Action Property Management
- **Location:** Sacramento, CA
- **Compensation:** $85k–$95k
- **Work type:** onsite
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/actionlife/962a04dc-d5b8-4fb8-bb63-cb0cabd564a7

## Job description

## Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Job Summary

Lead Exceptional Hospitality. Create Memorable Resident Experiences.

Action Property Management is seeking an experienced, passionate, and service-driven Front of House Manager to lead hospitality operations at a premier, large-scale residential community in Sacramento, CA.

This is an exciting opportunity for a hospitality leader who thrives on creating exceptional experiences, developing high-performing teams, and delivering personalized, five-star service.

As the Front of House Manager, you'll oversee the daily operations of our resident-facing hospitality and amenity services, ensuring every interaction reflects warmth, professionalism, and genuine care. We're looking for a leader who understands the art of anticipating needs, building meaningful relationships, and creating an environment where residents feel truly valued.

## What You'll Do

- Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences.

- Recruit, train, coach, and develop a team of Amenity Ambassadors, fostering a culture of service excellence and accountability.

- Establish and maintain elevated hospitality standards, ensuring consistent, personalized service across all resident touchpoints.

- Oversee staffing schedules, daily assignments, and service coverage to ensure seamless operations.

- Build strong relationships with residents, anticipate their needs, and resolve concerns with professionalism and discretion.

- Conduct regular service observations, provide coaching, and identify opportunities to enhance the resident experience.

- Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming.

- Develop and implement operational procedures, training programs, and service quality standards.

## What We're Looking For

- 5+ years of hospitality or guest services experience, preferably in luxury hotels, resorts, private clubs, or upscale residential communities.

- 3+ years of supervisory or management experience leading customer-facing hospitality teams.

- Demonstrated success developing teams and delivering exceptional guest or resident experiences.

- Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement.

- Exceptional communication, interpersonal, and problem-solving skills.

- Ability to manage multiple priorities in a fast-paced, service-focused environment.

- Strong organizational skills with experience in scheduling, staffing, and performance management.

- Flexibility to work evenings, weekends, and holidays as operational needs require.

## Preferred Qualifications

- Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments.

- Experience overseeing concierge, guest relations, front desk, or amenity operations.

- Background in luxury residential communities, private clubs, or resort-style properties.

- Experience implementing hospitality training programs and service quality initiatives.

Why Join Action?

- Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews –[read our reviews here](https://tinyurl.com/actionglassdoor).
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Flexible paid time off, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

## Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

## About Action Property Management

## Company Overview
- **One-liner**: Action Property Management is the largest privately-owned homeowner association (HOA) management company in California, providing professional community management services to residential communities.
- **Entity Type**: Private (bootstrapped, no external funding rounds disclosed)
- **Headquarters**: Irvine, California, United States
- **Founded**: 1984
- **Founders**: Jan Lhotka

## Core Business
- **Primary industry**: Real Estate / Community Association Management (HOA management)
- **Target customers**: B2B – homeowner associations (HOAs), condominium boards, residential community developers, and luxury high-rise properties. Serves both large-scale master-planned communities and single-family home neighborhoods.
- **Mission statement**: "Help people love where they live."

## Products & Services
- **[HOA Management Services]**: Full-service management of community associations, including financial management, maintenance coordination, vendor oversight, compliance enforcement, and board support. Covers community types such as large-scale master-planned, high-rise, new development, condo/single-family homes, and hotel-residential.
- **[SnapHOA Platform]**: Proprietary in-house developed software providing a digital hub for residents, board members, and management teams. Includes communication tools, work order tracking, document storage, and financial transparency.
- **[360° Manager Support]**: Dedicated operational support for community managers, including training, legal resources, and technology tools to streamline daily tasks.
- **[Board Education]**: Workshops and resources to help HOA board members understand governance, financials, and legal compliance.

## Market Standing
- **Valuation**: Not publicly available (privately held)
- **Annual Revenue**: ~$38.9 million (LinkedIn estimate for 2025; may not reflect full company revenue)
- **Key Metric**: Manages over 300 communities with 1,000+ team members (company reports: 850+ employees on About page, 1,000+ on Careers page; LinkedIn reports 362 employees – conflicting data)
- **Notable Investors/Partners**: Privately owned by CEO Matthew Holbrook (acquired in 2014); no external investors listed.
- **Growth Signals**: 
  - Expanded into Dallas, Texas, adding a new market outside California.
  - Headcount growth of 8.1% year-over-year per LinkedIn (though baseline differs from company figures).
  - 9 office locations across California and Texas.
  - Certified as a Great Place to Work® for 2025-2026 (89% of employees say it’s a great place to work vs. 57% U.S. average).

## Competitive Advantages
- **Scale with local agility**: Largest privately-owned HOA manager in California, offering resources comparable to national firms while retaining local decision-making flexibility.
- **Proprietary technology**: SnapHOA platform developed in-house, providing a competitive edge in resident and board communication.
- **Ethical foundation**: Founded on ethics and professionalism in an industry historically plagued by unethical practices; this core value is maintained under current ownership.
- **Employee culture**: High employee satisfaction (3.9/5.0 on Glassdoor, 4.3★ rating; Great Place to Work certified). Strong focus on values, collaboration, and continuous improvement.

## Strategic Focus
- **Technology & AI**: Investing in AI solutions and infrastructure security to drive operational efficiencies and improve service delivery (led by CIO Brad).
- **Talent development**: Programs like LeadWell (six-month MBA-inspired leadership journey), Values Ambassador Classes, and bi-annual regional summits to build internal leadership.
- **Service expansion**: Growing geographic footprint (Dallas market entry) and diversifying community types served (luxury high-rise, new development, etc.).
- **Community impact**: Engaging in local charities and global humanitarian outreach through “Action Cares” initiatives.

## Why Work Here
- **Culture**: Emphasizes collaboration, trust, respect, innovation, and excellence. Values-driven environment with a mission to “help people love where they live.”
- **Work environment**: Hybrid/on-site roles across multiple California locations and Dallas, TX. Roles include community management, maintenance & engineering, hospitality, and college internships.
- **Benefits**: Medical (Aetna), dental & vision, 401(k) with company match, PTO & holidays, birthday holiday off, Employee Assistance Program, life insurance, FSA, long-term disability.
- **Career growth**: Four distinct career paths with advancement from day one; LeadWell program for emerging leaders; bi-annual summits for managers.
- **Recognition**: Certified Great Place to Work® (2025-2026); 89% employee approval rating.
- **Glassdoor rating**: 4.3★ (315 reviews) with strong scores for work-life balance (4.0) and culture (3.9).

## Sources
1. [actionlife.com – About Us](https://www.actionlife.com/about-us)
2. [actionlife.com – Join the Team](https://www.actionlife.com/join-the-team)
3. [linkedin.com – Action Property Management](https://linkedin.com/company/action-property-management)
4. [actionlife.com – Great Place to Work News](https://www.actionlife.com/news/great-place-to-work)
5. [jobs.lever.co – Action Property Management Careers](https://jobs.lever.co/actionlife)

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