--- title: 'Front Office - Primary Care at Florence Health' canonical: 'https://feeny.ai/job/front-office-primary-care-florence-health-lucedale-rhex2dthcxbw' type: 'job' last_seen: '2026-09-09' --- # Front Office - Primary Care at Florence Health - **Company:** Florence Health - **Location:** Lucedale, MS - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-03-09 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.lever.co/florence/fc982f40-195b-495e-b80b-cb600e8453c5 ## Job description ## About the Role We are seeking an experienced Front Office / Front Desk professional to join a busy, patient-centered medical practice. This role is ideal for someone who is highly organized, tech-savvy, and patient-focused, with prior experience in medical front office operations. In this role, you will serve as the first point of contact for patients and play a critical part in ensuring smooth daily operations of the practice. The ideal candidate brings a team-first mindset, strong attention to detail, and the ability to manage multiple responsibilities while maintaining a warm and professional demeanor. This is an onsite role, starting ASAP, and is best suited for someone comfortable working in a fast-paced clinical environment. ## What You’ll Do - Greet patients and manage front desk operations with professionalism and warmth - Handle patient check-in and check-out, ensuring accurate demographic and insurance information - Verify insurance eligibility and support basic billing-related processes - Schedule appointments and manage provider calendars efficiently - Answer phones, respond to patient inquiries, and route messages appropriately - Maintain accurate documentation within the electronic health record (Athena preferred) - Communicate effectively with clinical staff to support smooth patient flow - Manage administrative tasks including scanning, filing, and record maintenance - Use practice systems and technology efficiently to support daily operations - Contribute positively to a collaborative, respectful, and patient-focused office environment ## What We’re Looking For - Previous front desk or medical office experience required - Experience with insurance verification and basic billing processes - EHR experience required - Highly comfortable using computers and office technology - Strong organizational skills and attention to detail - Excellent communication and interpersonal skills - Professional, dependable, and able to manage multiple tasks at once - Team-oriented mindset with a strong focus on patient experience ## Why Join - Immediate start in a well-established, busy medical practice - Opportunity to play a key role in patient experience and daily clinic operations - Supportive, team-oriented environment - Consistent schedule in a stable practice setting Schedule & Compensation - Schedule: Monday-Friday (full-time) - Pay: $12-$14/hour, based on experience ## About Florence Health ## Company Overview - **One-liner**: Florence Health is a technology-driven healthcare company operating a practice-isolated Accountable Care Organization (ACO) for independent primary care physicians, designed to improve outcomes and lower costs through transparent value-based care models. - **Entity Type**: Private – no disclosed funding rounds; offers company equity per career listings. - **Headquarters**: The company lists both Arlington, VA (on its official About page) and Atlanta, GA (on Built In’s profile) as key locations. Atlanta is described as the HQ on Built In. - **Founded**: Conflicting reports – the official About page states 2023, while Built In lists the founding year as 2019. Both sources are cited. - **Founders**: Jake Halpert (Founder & CEO) ## Core Business - **Primary industry**: Healthcare (value-based care / Medicare ACO) - **Target customers**: Independent primary care practices and Federally Qualified Health Centers (FQHCs) in the U.S. (B2B) - **Mission/purpose**: “To improve patient outcomes, lower total cost of care, and align incentives between providers, patients, and payers — without compromising the clinical independence of our practice partners.” [florencehealth.com/about] ## Products & Services - **Nightingale Platform**: A proprietary technology platform that ingests health data and patient records to power care gap identification, risk stratification, and provider-level financial reporting. - **Practice-Isolated ACO (MSSP Enhanced)**: A Medicare Shared Savings Program track that measures each practice’s performance individually rather than pooling results across a network. Practices keep their existing Medicare FFS revenue plus receive in-year advances and year-end shared savings distributions. - **Payment Models**: Options include Enhanced FFS, FFS + Flat Visit Fee, and FFS + PMPM (per member per month). - **Upcoming LEAD Program**: A new 10-year accountable care program launching January 2027; Florence will offer both MSSP and LEAD participation for PY2027. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metrics**: – 16% ACO Savings Rate for performance years 2024 and 2025 – $1,100 average distribution per attributed beneficiary – 4× better savings versus comparable ACOs – 100% provider retention among invited renewals - **Notable Investors/Partners**: Not specified. Key partners include the Centers for Medicare & Medicaid Services (CMS) through the MSSP. - **Growth Signals**: Expanding into the LEAD program; strong provider retention and savings performance; network growth with two office locations (Atlanta and Belgrade, Serbia). ## Competitive Advantages - **Practice‑isolated measurement**: Each provider is scored on their own results, not averaged against a larger network. - **Monthly cash‑flow advances**: Practices receive predictable cash flow throughout the year rather than waiting 9–22 months for year-end distributions. - **Selective network**: “Florence is selective by design” – focuses on high-performing independent practices. - **Hands‑on execution support**: Monthly performance reviews, care gap identification, and provider-level reporting through the Florence Success Model. ## Strategic Focus - Scaling the network of independent practices and FQHCs while maintaining clinical independence. - Preparing for the CMS LEAD program launch in 2027, offering practices a choice between MSSP and LEAD. - Continued investment in the Nightingale platform to improve data analytics and provider insights. ## Why Work Here - **Culture**: Technology-driven, mission-focused on transforming primary care through value-based models. Emphasizes execution, transparency, and independent physician partnerships. - **Work model**: Remote/hybrid options available (e.g., Senior Growth Director role listed as “Remote or Hybrid”). On-site workspace in Atlanta and Belgrade. - **Perks & benefits** (based on Built In): – Company equity – Diversity-based Employee Resource Groups – Family medical leave – Dental and other health insurance – Job training and talent development programs - **Engineering culture**: Proprietary health data platform (Nightingale) offers meaningful technical challenges in data integration and healthcare analytics. ## Sources 1. [florencehealth.com](https://florencehealth.com) 2. [florencehealth.com/about](https://florencehealth.com/about) 3. [florencehealth.com/faq](https://florencehealth.com/faq) 4. [Built In – Florence Health Careers](https://builtin.com/company/florence-health) 5. [Lever Careers – Florence Health](https://jobs.lever.co/florence) ## Other roles at Florence Health - [Certified Medical Assistant](https://feeny.ai/job/certified-medical-assistant-florence-health-shrewsbury-7144wkpzh6da) — Shrewsbury, NJ - [Primary Care Physician](https://feeny.ai/job/primary-care-physician-florence-health-redding-8k3msctabtm6) — Redding - [Front Office Receptionist](https://feeny.ai/job/front-office-receptionist-florence-health-shrewsbury-yx5cajcpk7s7) — Shrewsbury, NJ - [Senior Growth Director](https://feeny.ai/job/senior-growth-director-florence-health-california-4rsthff3xgyz) — California - [Senior Growth Director](https://feeny.ai/job/senior-growth-director-florence-health-texas-r7r2arvskjrp) — Texas - [Medical Assistant - Primary Care](https://feeny.ai/job/medical-assistant-primary-care-florence-health-lucedale-604n8pp0d9cj) — Lucedale, MS - [Primary Care Provider (FNP or PA-C)](https://feeny.ai/job/primary-care-provider-fnp-or-pa-c-florence-health-sacramento-68qp1vejfpdr) — Sacramento, CA - [Primary Care Physician (MD/DO)](https://feeny.ai/job/primary-care-physician-md-do-florence-health-lanham-0cv297f2twqy) — Lanham, MD - [Primary Care Advanced Practitioner (NP/PA)](https://feeny.ai/job/primary-care-advanced-practitioner-np-pa-florence-health-lanham-a0tmscwb80e1) — Lanham, MD - [Practice Partner (Registered Nurse)](https://feeny.ai/job/practice-partner-registered-nurse-florence-health-remote-7byn1jtydwz9)