--- title: 'Front Office Receptionist at Florence Health' canonical: 'https://feeny.ai/job/front-office-receptionist-florence-health-shrewsbury-yx5cajcpk7s7' type: 'job' last_seen: '2026-09-09' --- # Front Office Receptionist at Florence Health - **Company:** Florence Health - **Location:** Shrewsbury, NJ - **Compensation:** $17–$20/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.lever.co/florence/b1272d8f-4360-4827-a9bb-98fab7d0190b ## Job description ## About the Role We are seeking an experienced Front Office Receptionist to join a busy, patient-centered medical practice in Shrewsbury, NJ. This role is ideal for a highly organized, tech-savvy professional who thrives in a fast-paced medical environment and takes pride in delivering an exceptional patient experience. In this role, you will serve as a key point of contact for patients and work closely with the provider and broader team to support daily front office operations. You will help ensure a seamless, professional patient experience from initial scheduling and check-in through check-out and follow-up. This is a hands-on, onsite role that requires strong communication skills, attention to detail, and emotional intelligence. The ideal candidate is a quick learner, team-oriented, comfortable with technology, and confident balancing multiple responsibilities in a busy practice. This is not an entry-level role and is hiring ASAP. ## What You’ll Do Greet and check in patients, creating a welcoming and professional first impression Manage patient scheduling, appointment confirmations, cancellations, and rescheduling Answer and manage incoming phone calls while providing timely, professional assistance to patients Verify insurance information and patient demographics Collect copays and patient payments and assist with basic billing coordination Maintain accurate patient records and ensure proper documentation in the electronic health record Coordinate patient check-out, follow-up appointments, referrals, and other next steps Use EHR and practice management systems efficiently and adapt quickly to new workflows, tools, and technology Communicate clearly and professionally with patients, providers, clinical staff, and outside offices Help maintain an organized and efficient front office workflow throughout the day Anticipate practice and provider needs and proactively address administrative tasks Handle sensitive patient information with professionalism and confidentiality Demonstrate a strong team-oriented mindset, stepping in where needed to support patients and colleagues Contribute positively to a collaborative, respectful, and patient-focused practice culture ## What We’re Looking For Previous front office or medical receptionist experience required — this is not an entry-level role Experience working in a medical practice, healthcare office, or similar patient-facing environment Strong understanding of patient scheduling, insurance verification, copays, and front office workflows Excellent organizational skills and strong attention to detail High level of emotional intelligence, professionalism, and intellectual curiosity Excellent communication and customer service skills with patients, providers, and staff Comfortable with technology and eager to learn new systems quickly Ability to manage multiple priorities and interruptions in a fast-paced environment Reliable, proactive, and able to work both independently and collaboratively Ability to maintain empathy, professionalism, and accuracy even during busy or challenging situations ## Why Join Immediate start in a well-established, busy medical practice Opportunity to play an important role in creating an exceptional patient experience Work closely with providers and a collaborative healthcare team Supportive, team-oriented environment that values intelligence, empathy, and initiative ## About Florence Health ## Company Overview - **One-liner**: Florence Health is a technology-driven healthcare company operating a practice-isolated Accountable Care Organization (ACO) for independent primary care physicians, designed to improve outcomes and lower costs through transparent value-based care models. - **Entity Type**: Private – no disclosed funding rounds; offers company equity per career listings. - **Headquarters**: The company lists both Arlington, VA (on its official About page) and Atlanta, GA (on Built In’s profile) as key locations. Atlanta is described as the HQ on Built In. - **Founded**: Conflicting reports – the official About page states 2023, while Built In lists the founding year as 2019. Both sources are cited. - **Founders**: Jake Halpert (Founder & CEO) ## Core Business - **Primary industry**: Healthcare (value-based care / Medicare ACO) - **Target customers**: Independent primary care practices and Federally Qualified Health Centers (FQHCs) in the U.S. (B2B) - **Mission/purpose**: “To improve patient outcomes, lower total cost of care, and align incentives between providers, patients, and payers — without compromising the clinical independence of our practice partners.” [florencehealth.com/about] ## Products & Services - **Nightingale Platform**: A proprietary technology platform that ingests health data and patient records to power care gap identification, risk stratification, and provider-level financial reporting. - **Practice-Isolated ACO (MSSP Enhanced)**: A Medicare Shared Savings Program track that measures each practice’s performance individually rather than pooling results across a network. Practices keep their existing Medicare FFS revenue plus receive in-year advances and year-end shared savings distributions. - **Payment Models**: Options include Enhanced FFS, FFS + Flat Visit Fee, and FFS + PMPM (per member per month). - **Upcoming LEAD Program**: A new 10-year accountable care program launching January 2027; Florence will offer both MSSP and LEAD participation for PY2027. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metrics**: – 16% ACO Savings Rate for performance years 2024 and 2025 – $1,100 average distribution per attributed beneficiary – 4× better savings versus comparable ACOs – 100% provider retention among invited renewals - **Notable Investors/Partners**: Not specified. Key partners include the Centers for Medicare & Medicaid Services (CMS) through the MSSP. - **Growth Signals**: Expanding into the LEAD program; strong provider retention and savings performance; network growth with two office locations (Atlanta and Belgrade, Serbia). ## Competitive Advantages - **Practice‑isolated measurement**: Each provider is scored on their own results, not averaged against a larger network. - **Monthly cash‑flow advances**: Practices receive predictable cash flow throughout the year rather than waiting 9–22 months for year-end distributions. - **Selective network**: “Florence is selective by design” – focuses on high-performing independent practices. - **Hands‑on execution support**: Monthly performance reviews, care gap identification, and provider-level reporting through the Florence Success Model. ## Strategic Focus - Scaling the network of independent practices and FQHCs while maintaining clinical independence. - Preparing for the CMS LEAD program launch in 2027, offering practices a choice between MSSP and LEAD. - Continued investment in the Nightingale platform to improve data analytics and provider insights. ## Why Work Here - **Culture**: Technology-driven, mission-focused on transforming primary care through value-based models. Emphasizes execution, transparency, and independent physician partnerships. - **Work model**: Remote/hybrid options available (e.g., Senior Growth Director role listed as “Remote or Hybrid”). On-site workspace in Atlanta and Belgrade. - **Perks & benefits** (based on Built In): – Company equity – Diversity-based Employee Resource Groups – Family medical leave – Dental and other health insurance – Job training and talent development programs - **Engineering culture**: Proprietary health data platform (Nightingale) offers meaningful technical challenges in data integration and healthcare analytics. ## Sources 1. [florencehealth.com](https://florencehealth.com) 2. [florencehealth.com/about](https://florencehealth.com/about) 3. [florencehealth.com/faq](https://florencehealth.com/faq) 4. [Built In – Florence Health Careers](https://builtin.com/company/florence-health) 5. [Lever Careers – Florence Health](https://jobs.lever.co/florence) ## Other roles at Florence Health - [Certified Medical Assistant](https://feeny.ai/job/certified-medical-assistant-florence-health-shrewsbury-7144wkpzh6da) — Shrewsbury, NJ - [Primary Care Physician](https://feeny.ai/job/primary-care-physician-florence-health-redding-8k3msctabtm6) — Redding - [Senior Growth Director](https://feeny.ai/job/senior-growth-director-florence-health-california-4rsthff3xgyz) — California - [Senior Growth Director](https://feeny.ai/job/senior-growth-director-florence-health-texas-r7r2arvskjrp) — Texas - [Medical Assistant - Primary Care](https://feeny.ai/job/medical-assistant-primary-care-florence-health-lucedale-604n8pp0d9cj) — Lucedale, MS - [Front Office - Primary Care](https://feeny.ai/job/front-office-primary-care-florence-health-lucedale-rhex2dthcxbw) — Lucedale, MS - [Primary Care Provider (FNP or PA-C)](https://feeny.ai/job/primary-care-provider-fnp-or-pa-c-florence-health-sacramento-68qp1vejfpdr) — Sacramento, CA - [Primary Care Physician (MD/DO)](https://feeny.ai/job/primary-care-physician-md-do-florence-health-lanham-0cv297f2twqy) — Lanham, MD - [Primary Care Advanced Practitioner (NP/PA)](https://feeny.ai/job/primary-care-advanced-practitioner-np-pa-florence-health-lanham-a0tmscwb80e1) — Lanham, MD - [Practice Partner (Registered Nurse)](https://feeny.ai/job/practice-partner-registered-nurse-florence-health-remote-7byn1jtydwz9)