--- title: 'Front Office Representative (Flex) - San Diego at Planned Parenthood of the Pacific Southwest' canonical: 'https://feeny.ai/job/front-office-representative-flex-san-diego-planned-parenthood-of-the-pacific-a1jhf4z28whb' type: 'job' last_seen: '2026-09-26' --- # Front Office Representative (Flex) - San Diego at Planned Parenthood of the Pacific Southwest - **Company:** Planned Parenthood of the Pacific Southwest - **Location:** San Diego, CA - **Compensation:** $23–$24/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-09-26 - **Apply:** https://jobs.lever.co/planned/0cb9031b-f018-4292-bda4-3908fcffb7fe ## Job description Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: https://bit.ly/WeArePPPSW. Care. No Matter What. We are seeking a Front Office Representative for our Health Center in San Diego, CA. The Front Office Representative is responsible for ensuring positive patient experience during their visit to the health center. This role is responsible for waiting room management, all aspects of check-in including greeting patients, appointment scheduling, registering patients into our EHR, and enrolling patients into available funding programs, and verifying patients' insurance. The Front Office Representative educates the patient on their financial responsibilities for the visit and available funding sources. This role is responsible for charge reconciliation, explains the details of payor contracts to patients, time of service payment collections, appointment scheduling, billing processes, quality assurance, and reporting. Compensation is $23.00/hr to $23.75/hr. *Flex positions will receive an additional differential rate and mileage reimbursement. To be successful in this role, you'll need: - High School diploma or equivalent. - and - 2+ years of customer service experience - or - 1+ years of admitting/registration experience - or - 1+ years of PPPSW healthcare experience In this role, you'll get to: - Provide exceptional customer service with every patient, every time they come into the health center. - Greet patients and communicate expected wait times and walk-in appointment availability. - Communicate with back office regarding walk-in demand and wait time issues. - Use service recovery techniques to ensure patients’ experience is optimal. Accurately enter patient demographics and insurance information into the Agency’s Practice Management system. - Research issues involving patient demographics and insurance eligibility. - Verify insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with 3rd party and governmental payers upon scheduling of patients. - Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility. - Serve as a patient educator ensuring they are aware and take advantage of all governmental programs such as Medi-Cal, PE, Family PACT, etc., as well as sliding fee discounts based on family size and income. - Schedule family planning and specialty services appointments for patients and ensure appointment conforms to established authorizations. - Develop and apply knowledge of complex medical insurance terminology. - Effectively interacts with all departments as needed to respond effectively to questions and concerns expressed by patients. We are the power of Planned Parenthood. We are Planned Parenthood of the Pacific Southwest, one of the largest and most prominent affiliates of the most iconic health care organization in the world. We are recognized for the wide array of services we provide and the outstanding education we deliver. We are a prominent and powerful team of health experts who work relentlessly to help our communities sustain their health and well-being. We adhere to the highest standards and protocols as we collaborate and care for people, without judgment. 100 years of advocating for our mission has secured our advancement, our future and our passion for practicing health care. We are a team you can have fun with and a powerful movement you can be part of. Together we’ll take pride in shaping the future of sexual health and reproductive rights. For those who feel that purpose is critical to their work, this is a gift. In This Together. Planned Parenthood of the Pacific Southwest is an Equal Opportunity Employer. Please visit our careers page for more information: www.pppswcareers.org ## About Planned Parenthood of the Pacific Southwest ## Company Overview - **One-liner**: Planned Parenthood of the Pacific Southwest (PPPSW) is a nonprofit healthcare provider and advocacy organization delivering reproductive and sexual health services, education, and policy work across Southern California. - **Entity Type**: Private (nonprofit) - **Headquarters**: San Diego, California, United States - **Founded**: 1963 - **Founders**: Not publicly available (affiliated with the national Planned Parenthood Federation of America) ## Core Business - Primary industry: Hospitals and Health Care (nonprofit) - Target customers: B2C – individuals seeking reproductive and sexual health care, including contraception, abortion, STI testing/treatment, cancer screenings, and gender-affirming care; also serves communities through education and advocacy. - Mission: “To ensure broad public access to sexual and reproductive health care through direct service, education, and advocacy.” [pppswcareers.org](https://www.pppswcareers.org/mission-and-values/) ## Products & Services - **Direct Clinical Services**: In-person and telehealth medical services including well‑person exams, birth control, STI testing and treatment, pregnancy testing, abortion care, and gender‑affirming hormone therapy. - **Sex Education**: Comprehensive sex education programs for youth and adults in schools and community settings. - **Advocacy & Public Policy**: Grassroots and legislative advocacy to protect and expand reproductive rights and access to care. - **Training & Professional Development**: Clinical training for nurse practitioners, physician assistants, and certified nurse midwives. ## Market Standing - **Valuation / Market Cap**: Not applicable (nonprofit) - **Key Metric**: 295 employees (as of mid‑2026, -1.7% YoY). [linkedin.com](https://linkedin.com/company/planned-parenthood-of-the-pacific-southwest) - **Notable Investors/Partners**: Not applicable (funded through donations, grants, and patient revenue). Key talent sources include Kaiser Permanente, Sharp HealthCare, UC San Diego Health, and Scripps Health. [linkedin.com](https://linkedin.com/company/planned-parenthood-of-the-pacific-southwest) - **Growth Signals**: Active job postings increased 150% year‑over‑year (10 positions posted as of Sept 2026); monthly posting growth of 42.9%. [linkedin.com](https://linkedin.com/company/planned-parenthood-of-the-pacific-southwest) The organization is expanding its reach and scope of care, focusing on equity and online health services. [pppswcareers.org](https://www.pppswcareers.org/mission-and-values/) ## Competitive Advantages - **Brand Trust & Mission**: Part of the most recognized reproductive healthcare organization globally, with deep community trust. - **Integrated Care Model**: Combines direct clinical services, education, and advocacy under one roof, allowing holistic patient and community support. - **Commitment to Equity**: Explicit focus on serving BIPOC, LGBTQ+, and youth populations; inclusive hiring and DEI programs are core to operations. [pppswcareers.org](https://www.pppswcareers.org/working-at-planned-parenthood-of-the-pacific-southwest/) - **Skilled Workforce**: High concentration of medical professionals (28% of staff) and strong ties to top regional health systems and universities for talent recruitment. ## Strategic Focus - **Access & Equity**: Expand care to underserved communities, increase abortion access, grow online health services, and improve health equity. [pppswcareers.org](https://www.pppswcareers.org/mission-and-values/) - **Operational Resilience**: Strengthen infrastructure, decision‑making, and staff engagement to navigate legal/political changes and societal disruptions. - **Community Well‑Being**: Improve staff economic well‑being, workplace equity, and broader social conditions. [pppswcareers.org](https://www.pppswcareers.org/mission-and-values/) ## Why Work Here - **Purpose‑Driven**: Employees work on the front lines of reproductive rights and health equity, with a clear mission to ensure access for all. - **Inclusive Culture**: Strong commitment to DEI with Employee Resource Groups, bias‑mitigated hiring, and ongoing training in cultural humility. [pppswcareers.org](https://www.pppswcareers.org/working-at-planned-parenthood-of-the-pacific-southwest/) - **Professional Development**: Onboarding program, training opportunities, and career advancement pathways. - **Work Environment**: All open positions (as of Sept 2026) are on‑site at health centers in San Diego, Riverside, Corona, Vista, and Imperial Valley. [jobs.lever.co](https://jobs.lever.co/planned) - **Notable Perks**: Not explicitly mentioned, but the organization emphasizes staff well‑being and psychological safety. ## Sources 1. [linkedin.com](https://linkedin.com/company/planned-parenthood-of-the-pacific-southwest) 2. [jobs.lever.co](https://jobs.lever.co/planned) 3. [pppswcareers.org](https://www.pppswcareers.org/working-at-planned-parenthood-of-the-pacific-southwest/) 4. [pppswcareers.org](https://www.pppswcareers.org/mission-and-values/) 5. [pppswcareers.org](https://www.pppswcareers.org/opportunities/) ## Other roles at Planned Parenthood of the Pacific Southwest - [Medical Assistant (Flex) - San Diego](https://feeny.ai/job/medical-assistant-flex-san-diego-planned-parenthood-of-the-pacific-southwest-aweazb7nds4p) — San Diego, CA - [Community Engagement & Education Specialist I](https://feeny.ai/job/community-engagement-education-specialist-i-planned-parenthood-of-the-pacific-p2esgrn681pm) — San Diego, CA - [Laboratory Services Coordinator (Per Diem)](https://feeny.ai/job/laboratory-services-coordinator-per-diem-planned-parenthood-of-the-pacific-r7rxprfxred6) — San Diego, CA - [Nurse Practitioner or Physician Assistant or Certified Nurse Midwife opportunity](https://feeny.ai/job/nurse-practitioner-or-physician-assistant-or-certified-nurse-midwife-zedqrt63zwd9) — Imperial Valley, CA - [Lead Clinician - Nurse Practitioner - Physician Assistant - Certified Nurse Midwife opportunity](https://feeny.ai/job/lead-clinician-nurse-practitioner-physician-assistant-certified-nurse-midwife-41fqe7n6bq9t) — San Diego, CA - [Nurse Practitioner - Physician Assistant - Certified Nurse Midwife opportunity](https://feeny.ai/job/nurse-practitioner-physician-assistant-certified-nurse-midwife-opportunity-vfh9fbat4skc) — Vista, CA